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We Collect & Analyse Reviews

Kong
Experiences & Reviews

Kong (often styled KONG) is a brand and retailer widely associated with pet toys and related accessories, including rubber chew toys and balls. Consumers commonly search for Kong toys, Kong ball durability and Kong UK customer support when researching purchases. Products are sold both online and via physical stores and third‑party retailers; shoppers frequently check delivery, stock and safety information before buying.

Overview & Key Metrics

Reviews Analysed 11
Positive Sentiment 18%
Latest Review 25d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Some customers report smooth online ordering and fast delivery, but most cite cancelled orders, delays and poor fulfilment handling.

Share
22%
Weak
💰

Value for money

A few reviewers describe items as overpriced or poor value, particularly for toys that failed quickly; other purchases were viewed as acceptable.

Share
3%
Mixed
⚡

User experience

Experiences vary: a minority praise easy website use and speedy dispatch, while several report late dispatch, cancelled collections and wasted trips.

Share
17%
Weak
🔧

Product quality

Multiple reports of toys breaking quickly and safety concerns contrast with isolated praise for apparel and footwear quality from other customers.

Share
11%
Weak
📞

Communication

Frequent complaints about lack of replies, delayed refund notices and vague stock explanations indicate problems with customer service responsiveness.

Share
17%
Weak
⭐

Overall experience

Overall impressions skew negative: many reviewers experienced service, communication or product issues, while a minority received timely, satisfactory orders.

Share
31%
Weak

View all 11 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 11 reviews

All Customer Reviews

Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Shaun
trustpilot.com Sep 30, 2025

Monkeys not Gorillas

Terrible service Ordered a pair of boots with premium delivery. Conformation was received but no delivery date, waited a few days before emailing to s...

T
Tina
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. Having waited 10 days for my order to be despatched I have no...

L
Lisa Carpenter
trustpilot.com Sep 30, 2025

Kong ball gone in min

Bought a Kong ball and my son's pi...

E
ED
trustpilot.com Sep 30, 2025

Bought a pair of Nikes for Christmas…

Bought a pair of Nikes for Christmas late last...

T
Tom Gee
trustpilot.com Sep 30, 2025

Poor quality

Poor quality, overpric...

H
Harry Pentony
trustpilot.com Sep 30, 2025

My order got sold to someone else…

My partner used her lunch break today at work to collect a pair of shoes I ordered in store on Sunday for a collection Tuesday scheduled by a member o...

K
Kath Boughton
trustpilot.com Sep 30, 2025

I bought my miniature Daschund a Kong…

I bought my miniature Daschund a Kong toy on 29 Sept 2022, within 10 minutes it had come apart.....I sent photos of copy rec...

M
Mette Syberg
trustpilot.com Sep 30, 2025

customer service contacted since…

customer service contacted since 2020.regarding plastic in to...

L
Lauren
trustpilot.com Sep 30, 2025

Avoid. Bad customer service and items not in stock.

It seems this business sells items that aren’t actually in stock. I placed an order and had to chase them on what was going on. I received no reply un...

R
Rowena Lucas
trustpilot.com Sep 30, 2025

Use mutilated dogs in advertising…

Use mutilated dogs in...

A
Anna Megan
Collected.reviews Nov 29, 2021

THRASHER HOODIE FLAME LOGO BLACK

Can't believe my family looks this gorgeous in the new THRASHER HOODIE FLAME LOGO BLACK hoodies. I'm impressed. They are warm, stylish, and the sizes are fine. The quality is first-class and everyone is so delighted about the design and printing. Kong Online team, thank you so much for making the entire shopping process so simple. From the use of your website, ordering, paying and delivery. We can't wait to wear them during our next family trip and take some photos. Once again, we appreciate your great service and delivering beyond our expectations. Will definitely order more and more from your wide selection.

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Conclusion

Reviewers show a clear pattern: some customers received fast delivery and good‑quality apparel or footwear, but a larger portion report problems with toys breaking and unresponsive customer service. Recurrent issues include cancelled orders, unclear stock status and slow or absent replies about refunds. If you are researching Kong products, check current stock availability before ordering, keep order confirmations and photos of any damaged items, and allow extra time for customer service responses. For pet toys, consider model durability and read recent reviews specific to the toy you plan to buy to reduce the risk of early failure.