Reviewers show a clear pattern: some customers received fast delivery and good‑quality apparel or footwear, but a larger portion report problems with toys breaking and unresponsive customer service. Recurrent issues include cancelled orders, unclear stock status and slow or absent replies about refunds. If you are researching Kong products, check current stock availability before ordering, keep order confirmations and photos of any damaged items, and allow extra time for customer service responses. For pet toys, consider model durability and read recent reviews specific to the toy you plan to buy to reduce the risk of early failure.
Examples from available reviews (Nov 2021 – Feb 2026).
Family pleased with warm, stylish hoodies and first-class quality.
“The quality is first-class”
No delivery date and poor communication; refund promised after system error.
“Total lack of customer service and communication.”
Toy came apart within ten minutes and customer service did not respond.
“Very poor quality toy and even worse customer service.”
Order sold elsewhere due to miscommunication between stores; refund offered.
“shoes weren’t available due to a miss communication between Leamington store and the Coventry store”
Some customers report smooth online ordering and fast delivery, but most cite cancelled orders, delays and poor fulfilment handling.
A few reviewers describe items as overpriced or poor value, particularly for toys that failed quickly; other purchases were viewed as acceptable.
Experiences vary: a minority praise easy website use and speedy dispatch, while several report late dispatch, cancelled collections and wasted trips.
Multiple reports of toys breaking quickly and safety concerns contrast with isolated praise for apparel and footwear quality from other customers.
Frequent complaints about lack of replies, delayed refund notices and vague stock explanations indicate problems with customer service responsiveness.
Overall impressions skew negative: many reviewers experienced service, communication or product issues, while a minority received timely, satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No delivery date and poor communication; refund promised after system error.
“Total lack of customer service and communication.”
No response to cancellation requests after ten days waiting for despatched order.
“Terrible customer service.”
Kong ball broke open within minutes when given to my son's dog.
“had it broke open within minutes.”
Very happy with speedy delivery of Nike shoes bought for Christmas.
“was very happy with the speedy delivery”
Toys described as poor quality, overpriced and dangerous.
“Poor quality, overpriced and dangerous toys.”
Order sold elsewhere due to miscommunication between stores; refund offered.
“shoes weren’t available due to a miss communication between Leamington store and the Coventry store”
Toy came apart within ten minutes and customer service did not respond.
“Very poor quality toy and even worse customer service.”
Customer service contacted about plastic in toys since 2020, little response.
“very little response.”
Order cancelled five days later with no reply; items reportedly out of stock.
“It seems this business sells items that aren’t actually in stock.”
States company uses mutilated dogs in advertising campaigns.
“Use mutilated dogs in advertising campaigns”
Can't believe my family looks this gorgeous in the new THRASHER HOODIE FLAME LOGO BLACK hoodies. I'm impressed. They are warm, stylish, and the sizes are fine. The quality is first-class and everyone is so delighted about the design and printing. Kong Online team, thank you so much for making the entire shopping process so simple. From the use of your website, ordering, paying and delivery. We can't wait to wear them during our next family trip and take some photos. Once again, we appreciate your great service and delivering beyond our expectations. Will definitely order more and more from your wide selection.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kong (often styled KONG) is a brand and retailer widely associated with pet toys and related accessories, including rubber chew toys and balls. Consumers commonly search for Kong toys, Kong ball durability and Kong UK customer support when researching purchases. Products are sold both online and via physical stores and third‑party retailers; shoppers frequently check delivery, stock and safety information before buying.