Across the supplied reviews, customers report recurring problems with installations and upgrades that left software non-functional or removed previously purchased functionality. Multiple reviewers describe poor or unresponsive support, including long unresolved tickets, lack of local phone support and support interactions that did not escalate. Several users cited loss of paid licences or refusal of fixes, refunds or upgrades, and many experienced functional limitations or crashes that disrupted workflows. Prospective buyers should verify licence transfer policies and regional support options, test products in a non-critical environment, and keep backups before upgrading.
Examples from available reviews (Feb 2026).
Support intervention corrupted system files requiring a reformat to fix.
“they messed with something in my registry”
Software failed to edit or reliably handle scanned PDFs, unlike Adobe.
“unable to edit all objects within the PDF”
Kofax trial installation completely removed paid Nuance software.
“remove entirely my NUANCE”
Kofax did not respond to emails and lacked UK telephone support.
“KOFAX do not answer emails with generic titles such as gmail”
Multiple reviewers report poor technical support, refused escalations and remote interventions that failed to resolve or worsened issues.
Several users say paid licences or features were lost or unsupported, and refunds or upgrades were refused, harming perceived value.
Users describe frequent bugs, crashes and missing editing capabilities that slow workflows and force some to switch products.
Reviews report installer and upgrade failures, trial installs removing other software and regressions in core PDF functionality.
Customers report non-responsive support channels, no local phone support in some regions and evasive or incomplete sales replies.
Overall, reviewers describe consistently negative outcomes: unresolved problems, lost time and migrations to alternative software.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Quotes shortened · As of: February 2026
Downloaded file was unusable and support was unreachable.
“downloads an unusable file with a .dmg ending.”
Kofax trial installation completely removed paid Nuance software.
“remove entirely my NUANCE”
Longtime user found the software buggy and switched to Acrobat.
“I threw in the towel and switched to Acrobat.”
Support intervention corrupted system files requiring a reformat to fix.
“they messed with something in my registry”
Kofax did not respond to emails and lacked UK telephone support.
“KOFAX do not answer emails with generic titles such as gmail”
After Nuance acquisition, Kofax failed to provide licence key or resolve issues.
“they would not give me a licence key”
Support refused to provide fix or refund for a retail licence.
“they refused to provide me (an individual retail licensee) with any fix”
Software failed to edit or reliably handle scanned PDFs, unlike Adobe.
“unable to edit all objects within the PDF”
Reviewer could not contact Kofax and found no email support.
“there is no way to send anyone an email”
Sales staff claimed Publisher conversion, but trial did not support it.
“They wrote back, "Yes, Publisher too.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kofax is a software company focused on document capture, PDF tools and process automation used by businesses and professionals. Its products aim to handle scanning, optical character recognition (OCR), PDF editing and document workflow automation across a range of device and licence models.