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We Collect & Analyse Reviews

Kofax
Experiences & Reviews

Kofax is a software company focused on document capture, PDF tools and process automation used by businesses and professionals. Its products aim to handle scanning, optical character recognition (OCR), PDF editing and document workflow automation across a range of device and licence models.

Overview & Key Metrics

Reviews Analysed 10
Positive Sentiment 0%
Latest Review 19d
Overall Rating
1.0

Our Analysis

🎯

Service quality

Multiple reviewers report poor technical support, refused escalations and remote interventions that failed to resolve or worsened issues.

Share
18%
Weak
💰

Value for money

Several users say paid licences or features were lost or unsupported, and refunds or upgrades were refused, harming perceived value.

Share
11%
Weak
⚡

User experience

Users describe frequent bugs, crashes and missing editing capabilities that slow workflows and force some to switch products.

Share
11%
Weak
🔧

Product quality

Reviews report installer and upgrade failures, trial installs removing other software and regressions in core PDF functionality.

Share
18%
Weak
📞

Communication

Customers report non-responsive support channels, no local phone support in some regions and evasive or incomplete sales replies.

Share
16%
Weak
⭐

Overall experience

Overall, reviewers describe consistently negative outcomes: unresolved problems, lost time and migrations to alternative software.

Share
25%
Weak

View all 10 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (10) · Quotes shortened · As of: September 2025

P
Peter Molloy
trustpilot.com Sep 30, 2025

Bought a scansnap scanner richo

Bought a scansnap scanner richo, came with Kofax. Only you can’t download a functional copy, downloads an unusable file with a .dmg ending. Now can’t...

p
panello
trustpilot.com Sep 30, 2025

KOFAX trial installation remove all of my NUANCE - Shame !

KOFAX trial installation remove entirely my NUANCE which I paid for ($99.00) This is CRIMINAL. For this th...

C
Carrie Bailey
trustpilot.com Sep 30, 2025

Kofax no more

I've used Kofax for years, since it was Power PDF. It recently quit working - I bought an upgrade, assuming the problem was a Windows update that had...

B
Bobby Guiles
trustpilot.com Sep 30, 2025

POWER PDF ADVANCED HORROR SHOW

When using CTRL + C, CTRL + V to copy paste text into another box using this software, will usually copy and paste the entire field, the box and all....

P
Peter Herbertson
trustpilot.com Sep 30, 2025

DO NOT USE

I bought PDF converter from Nuance which stopped working recently. Nuance technical support told me that part of the business had been transferred to...

P
Phil
trustpilot.com Sep 30, 2025

Kofax are very unrealiable

After purchasing Nuance PDF a number of years ago the software suddenly stopped working and plastering a Trial Version note on all my PDF's. Apparentl...

R
RW
trustpilot.com Sep 30, 2025

Worst Customer Support EVER

On 26 December 2022, I submitted a support ticket because of a problem in Kofax Power PDF Standard. Over the course of the next almost 60 days I respo...

R
Ryan N
trustpilot.com Sep 30, 2025

Not user-friendly, far inferior to Adobe

KOFAX PDF is not user-friendly AND I am unable to do the following: -unable to edit all objects within the PDF -unable convert the PDFs to be complete...

A
Annette Stone
trustpilot.com Sep 30, 2025

Impossible to contact Kofax

Tried to contact Kofax, there is no way to send anyone an email, all they want to do is sell sell sell. Paperport is a fairly good programme...

A
Albert Greatorex
trustpilot.com Sep 30, 2025

Untrustworthy tech/sales people.

I messaged their sales department to ask if their pdf software (formerly Nuance) converts to MS Publisher. They wrote back, "Yes, Publisher too. " I...

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Conclusion

Across the supplied reviews, customers report recurring problems with installations and upgrades that left software non-functional or removed previously purchased functionality. Multiple reviewers describe poor or unresponsive support, including long unresolved tickets, lack of local phone support and support interactions that did not escalate. Several users cited loss of paid licences or refusal of fixes, refunds or upgrades, and many experienced functional limitations or crashes that disrupted workflows. Prospective buyers should verify licence transfer policies and regional support options, test products in a non-critical environment, and keep backups before upgrading.