Reviews repeatedly mention trouble reaching support and poor technical help. Several users say installers or support steps removed other software or damaged system files. Multiple reviewers found downloads unusable and key PDF editing tools unreliable. This sample includes no positive experiences.
Examples from available reviews (Mar 2026).
Support intervention corrupted system files requiring a reformat to fix.
“they messed with something in my registry”
Kofax trial installation completely removed paid Nuance software.
“remove entirely my NUANCE”
Downloaded file was unusable and support was unreachable.
“downloads an unusable file with a .dmg ending.”
Kofax did not respond to emails and lacked UK telephone support.
“KOFAX do not answer emails with generic titles such as gmail”
Support issues come up often, and reviewers describe the outcomes as harmful. They report registry changes, system damage, and support refusing to provide licence keys or fixes. Several accounts also say support declined refunds or other remedies for retail licences.
Some reviewers say trial and upgrade steps removed software they had already paid for, which lowered the value for them. They also mention sales replies that promised features the trial did not provide. None of the reviews here describe good value or a successful fix.
At least one reviewer received a download package that would not work, and others say scanned PDFs did not edit reliably. One longtime user called the product buggy and switched to Acrobat. Users explicitly compare Kofax unfavourably with Adobe for editing and handling scanned documents.
Multiple reports link installers and updates to removal of Nuance software and to corrupted system files. Reviewers point to unreliable OCR and problems editing PDF objects in scanned documents. Stability and dependable file handling come up as recurring issues.
Several reviewers say they could not reach Kofax by email and that UK telephone support was not available. One sales exchange promised Publisher conversion, but the trial did not include it. Reviewers describe email replies as generic or absent.
All accounts in this set are negative, with repeated problems around service and communication. The feedback focuses on frequent technical failures and unresolved licence or refund issues. These reviews include no positive or neutral experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Quotes shortened · As of: March 2026
Downloaded file was unusable and support was unreachable.
“downloads an unusable file with a .dmg ending.”
Kofax trial installation completely removed paid Nuance software.
“remove entirely my NUANCE”
Longtime user found the software buggy and switched to Acrobat.
“I threw in the towel and switched to Acrobat.”
Support intervention corrupted system files requiring a reformat to fix.
“they messed with something in my registry”
Kofax did not respond to emails and lacked UK telephone support.
“KOFAX do not answer emails with generic titles such as gmail”
After Nuance acquisition, Kofax failed to provide licence key or resolve issues.
“they would not give me a licence key”
Support refused to provide fix or refund for a retail licence.
“they refused to provide me (an individual retail licensee) with any fix”
Software failed to edit or reliably handle scanned PDFs, unlike Adobe.
“unable to edit all objects within the PDF”
Reviewer could not contact Kofax and found no email support.
“there is no way to send anyone an email”
Sales staff claimed Publisher conversion, but trial did not support it.
“They wrote back, "Yes, Publisher too.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kofax develops software for intelligent automation and document processing. Its products include capture and OCR engines, PDF editing and conversion tools, and workflow automation for invoices and other document-heavy processes. Kofax supports on-premises and cloud deployments and connects with content management and robotic process automation platforms. Organisations in finance, insurance, and the public sector use Kofax to digitise paper records and automate routine document work.