Multiple reviews mention orders that never arrived and refund requests that stayed unresolved. Many customers say the garments don’t match the website photos and arrive in poor condition. Several reviewers praise true-to-size fit and soft materials. Overall feedback splits between strong product satisfaction and recurring issues with delivery and refunds.
Examples from available reviews (Oct 2024 – Mar 2026).
Order not received after ten weeks and no refund despite emails.
“10 weeks and no order.”
Multiple orders late or missing and complaints resolved only with gift cards.
“They reimbursed me with a gift card.”
Sweater arrived very poor quality and looked nothing like the picture.
“looks absolutely nothing like the picture”
High-quality original pieces and excellent customer service.
“high-quality original pieces”
Reviews often mention late or missing deliveries and long delays. Some customers say refund requests went unanswered, and at least one reviewer reports receiving a gift-card reimbursement instead of a cash refund.
Poor value is often tied to items that look different from the photos and to thin or low-quality fabric. A smaller group of reviewers describes good materials and accurate sizing, which they see as good value.
Many reviewers describe returns and refunds as slow or difficult to access. A few customers report quick, helpful replies from the seller, but these comments are less common.
Frequent complaints include items not matching the images, flimsy fabric, and incorrect sizing. Other reviewers report a perfect fit and soft, well-made materials, showing mixed results.
Many reviewers describe customer support as unresponsive and say they received repetitive chatbot replies. A minority mention direct, effective communication from the seller.
Reviews fall into two main groups: customers who received well-fitting items they were happy with, and customers who dealt with non-delivery, quality problems, and refunds that stalled. The lower-rated reviews focus more on fulfilment and after-sales issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Quotes shortened · As of: March 2026
Order not received after ten weeks and no refund despite emails.
“10 weeks and no order.”
Multiple orders late or missing and complaints resolved only with gift cards.
“They reimbursed me with a gift card.”
Products look different to model photos and refunds are denied.
“NONE of the clothes look like they do on the cute little blond.”
Received wrong-sized jacket and had no response about returning it.
“heard nothing from them”
Pants arrived late, looked different and were very poor quality.
“the quality is HORRIBLE”
High-quality original pieces and excellent customer service.
“high-quality original pieces”
Ordered in December but item not sent and support is inaccessible.
“Not functioning chatbot on the website”
Order never arrived and customer service ignored requests for refund.
“I have never received it.”
Very poor, paper-thin hoodie and difficult returns from customer service.
“terrible paper thin cheap hoodie”
One item missing and customer support is unreachable for refunds.
“the email won't be read”
Items were fine but customer service provided no return address.
“no address to send it to”
Sweater arrived very poor quality and looked nothing like the picture.
“looks absolutely nothing like the picture”
Returned items and waited three weeks without receiving a refund.
“I sent it all back and have been waiting for 3 weeks for a refund”
Perfect fit and soft, nice materials exceeded expectations.
“the size is perfect”
Customer service unresponsive and chatbot provides unhelpful canned answers.
“it answers with the same answers”
Dreadful quality, poor sizing and slow delivery with import taxes.
“The quality is truly dreadful.”
Perfect fit, very good quality and prompt seller communication.
“Perfect fit and very good quality.”
Order received today and everything was satisfactory.
“Order received today all good”
Items were small, misrepresented and of horrible quality, refunds via coupons.
“didn't look like the picture”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Knickers Boxers Glory is an online clothing retailer focused on underwear and casual wear. Its website lists knickers, boxers, and related items with product photos and sizing details. Shoppers order through the site and choose standard payment and delivery options. Product pages include information such as materials and size guidance to support purchase decisions. The site also provides contact details and support channels for order and returns questions.