Reviews Analysed
21
We Collect & Analyse Reviews
Knees Home & Electrical
Experiences & Reviews
Knees Home & Electrical is a UK-based retailer of household appliances and electrical goods, operating both online and from a physical premises. The business supplies major-brand kitchen and home appliances and offers delivery and installation options. Customers researching reviews typically look for information on pricing, delivery, returns and customer support when assessing Knees. This summary helps consumers evaluate reported strengths and weaknesses from customer feedback.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviews praise helpful staff, punctual delivery and on-site fitting; however several detail missed delivery windows and slow or inconsistent issue resolution.
Share
Mixed
26%
💰
Value for money
Numerous customers report competitive pricing, discounts and cashback deals; a minority dispute unexpected return or restocking charges.
Share
Strong
13%
⚡
User experience
Several customers reported poor online ordering, stock inaccuracies and unusable tracking tools, leading to cancelled orders or long waits.
Share
Weak
5%
🔧
Product quality
Some buyers received appliances in good condition, but multiple reports describe faulty items or incorrect configurations needing replacement or return.
Share
Weak
5%
📞
Communication
Many reviews describe prompt, helpful phone and email contact; others report long holds, unreturned calls and slow supplier replies.
Share
Mixed
24%
⭐
Overall experience
Overall sentiment is mixed: customers often commend price and staff, while recurring delivery, stock and returns problems reduce trust for some buyers.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Avoid this company!!!
"Avoid this company!!!! I ordered a Smeg fridge freezer last week was given a delivery date and time with DX 2 hour window I took two hours from work d..."
Kylie Batchelor
Trustpilot
Sep 30, 2025
Featured for: Wrong item and high return fees
A really excellent retailer
"A really excellent retailer. Super competitive prices, especially when buying a range of appliances, and second to none customer service. Some third-p..."
Ian
Trustpilot
Sep 30, 2025
Featured for: Competitive prices and problem resolution
Outstanding
"This is how all online sellers should operate - needed a dishwasher, looked around and saw a good price with Knees....... I was doubtful as being a ne..."
Mr Ree
Trustpilot
Sep 30, 2025
Featured for: Clear emails, poor order tracking
Not great service
"Not great service Ordered some mirrors no in April and told they would be available in July - I had no problem waiting No contact since initial email...."
Sharon Hall
Trustpilot
Sep 30, 2025
Featured for: Long phone waits, no updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Scott Liversidge
trustpilot.com
Sep 30, 2025
Customer service was excellent
Customer servic...
M
Mr steven thompson
trustpilot.com
Sep 30, 2025
1st class
Chloe made this happen with her excellent...
c
customer
trustpilot.com
Sep 30, 2025
Excellent product which arrived on…
Excellent product which arrived on time. I...
R
Realest customer
trustpilot.com
Sep 30, 2025
Would have been 5 stars but first…
Would have been 5 stars but first colleague didn’t ring me back and twice I was left on hold for 40 minutes…and even though I had spelt my email to hi...
S
Susan
trustpilot.com
Sep 30, 2025
Gave a discount on item
...
A
Anonymous
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, delivered when they said, no grumbles about location, cheerful and efficient delivery and fitting...
A
Amanda W
trustpilot.com
Sep 30, 2025
Amazing service from these guys
Amazing service from these guys. Customer service team super helpful. Got me a well priced appliance and delivered it and fitted it really quickly....
I
Ian
trustpilot.com
Sep 30, 2025
A really excellent retailer
A really excellent retailer. Super competitive prices, especially when buying a range of appliances, and second to none customer service. Some third-p...
K
Kylie Batchelor
trustpilot.com
Sep 30, 2025
Avoid this company!!!
Avoid this company!!!! I ordered a Smeg fridge freezer last week was given a delivery date and time with DX 2 hour window I took two hours from work d...
F
Fiona Connell
trustpilot.com
Sep 30, 2025
Clare, telephone service excellent. Best price for Bosch Integrated Dishwasher Model
Clare, the helpful, polite and friendly employee I spoke to by telephone. She helped me sort out a change of delivery date and...
B
Becky
trustpilot.com
Sep 30, 2025
Exceptional service from start to…
Exceptional service from start to finish. I was looking for a particular range cooker when I visited the Knees showroom - Pete and Chloe were friendly...
M
Mr Ree
trustpilot.com
Sep 30, 2025
Outstanding
This is how all online sellers should operate - needed a dishwasher, looked around and saw a good price with Knees....... I was doubtful as being a ne...
C
Colinñ
trustpilot.com
Sep 30, 2025
I hadn't heard of Knees Electrical…
I hadn't heard of Knees Electrical until I found their website via Top cashback. Attracted by a cashback offer of 10.2 per cent on the purchase of Bos...
A
Alan Stirrup
trustpilot.com
Sep 30, 2025
Don't bother with these ingrates
I called Knees to check on delivery times for a Neff built-in microwave oven Graphite-Grey - HLAWD23G0B that I had in my basket ready to purchase. I w...
S
Sharon Hall
trustpilot.com
Sep 30, 2025
Not great service
Not great service Ordered some mirrors no in April and told they would be available in July - I had no problem waiting No contact since initial email....
C
Consumer
trustpilot.com
Sep 30, 2025
Still waiting for news of when I might…
Happy in the end- the price was good, but...
L
Louise Levy
trustpilot.com
Sep 30, 2025
Shocking!!!
Shocking! I order and received a faulty clock the small hand was bent and kept falling off I contacted knees sent photos as requested asked for a repl...
G
Gareth Jenkins
trustpilot.com
Sep 30, 2025
Trying to buy from Knees
Just called. Went through process online to order NEFF N30 T36FBE1LO Induction Hob. Current and popular product. System shows available to proceed wit...
M
Mike Bathurst
trustpilot.com
Sep 30, 2025
Great service throughout.
I bought a Bosch dishwasher from Knees. It was a good price and delivered very quickly with good...
P
Paula Borges
trustpilot.com
Sep 30, 2025
Don’t sell items you don’t actually have
Purchased a hob with delivery expected within a week. A week passes. No shipping details are shared. No contact from Knees. I call and learn they h...
Conclusion
Customer feedback shows clear strengths and recurring weaknesses. Many reviewers praise staff helpfulness, speedy replacements and competitive pricing, with several noting discounts or cashback on major appliances (for example, price comparisons and cashback in tp_68655a3975d225f7dfb141c8 and positive service in tp_689f80863ed0964f02cc13e6). Repeated issues include stock availability, online order/tracking problems and slow or inconsistent handling of returns (see tp_684fd407c956c3ccadb7532b, tp_682fcde4e09821d69a5e7596 and tp_6867eb88c10932662de4d60e). A small but vocal set of reviews report poor phone response times and heavy hold periods or unreturned calls (tp_685a6c1f089a87caf10daa2d, tp_685d5c219bad1cd652c0d4fd). If you consider buying, confirm stock and delivery windows in writing, ask about return/restocking fees and request explicit tracking or contact details before purchase.