Reviewers frequently credit the store and delivery teams for friendly, hands-on help and strong prices. Several customers describe clear savings from discounts, cashback, and bundle deals. Other reviews highlight stock issues, cancelled orders, and refunds that took time. A small number of buyers report damaged or incorrect items and say returns were expensive.
Examples from available reviews (Dec 2021 – Mar 2026).
They stored ovens free and provided exceptional, above-and-beyond service.
“Stored my 2 bosch ovens for over 4 months free of charge”
Products are great and offer very good value for money.
“Great products at great prices.”
Order later cancelled due to stock and refund would take up to five days.
“it was out of stock and they couldn’t give a date”
Order went to wrong address, light later fell and company offered no resolution.
“the whole thing broke into a million pieces”
Many reviewers mention delivery crews, installers, and showroom staff by name and describe them as helpful. Several comments point to extra effort, including free short-term storage and fast fixes. A few reports mention late deliveries, arriving to find no power, and long waits for replies.
Customers point to sharp pricing, discounts, cashback, and free delivery as clear value. Several reviews also mention extra savings when buying multiple items. In a few cases, high return costs lowered the sense of value.
Some shoppers describe a website that’s easy to use and say showroom advice helped them choose. Others say tracking is weak and shipping updates are limited while orders are being fulfilled. Phone support gets mixed feedback, from very polite and helpful to poorly handled calls.
Many reviews say items arrived in good condition and worked as expected. Fewer mention problems such as a bent clock hand, goods broken in transit, and one light that failed later. These fault reports appear less often than positive comments about product condition.
Several reviewers say items shown as in stock were later cancelled, and refunds took multiple days. Some also report follow-ups going unanswered and a cashback claim being declined with no reply. Other reviews highlight specific staff who arranged deliveries and changes quickly.
Reviews split clearly between strong service experiences and poor fulfilment or communication. Positive outcomes link to fast delivery, helpful staff, and correct orders. Negative outcomes centre on stock mismatches, cancelled orders, and slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order went to wrong address, light later fell and company offered no resolution.
“the whole thing broke into a million pieces”
Helpful showroom advice and smooth delivery with old appliance removal.
“Delivery men were helpful and nothing was wrong or missing.”
Products are great and offer very good value for money.
“Great products at great prices.”
Manager Ian provided impeccable service and arranged installation and removal.
“Impecable service and support from the Manager!”
Website was easy to use and staff were polite and helpful.
“Easy to negotiate website, competitive pricing and polite helpful staff”
Order later cancelled due to stock and refund would take up to five days.
“it was out of stock and they couldn’t give a date”
Order communications and delivery were quick, efficient, and problem-free.
“Order was acknowledged immediately and I was kept informed of progress.”
Service answered all delivery questions and was recommended.
“answered all my questions regarding delivery”
They stored ovens free and provided exceptional, above-and-beyond service.
“Stored my 2 bosch ovens for over 4 months free of charge”
Responsive staff, quick delivery, and a discount for buying two ovens.
“a discount for buying two ovens”
Parcel arrived with no tracking updates but service and price were good.
“parcel just turned up without any tracking updates”
First-class sales service and excellent product delivery were provided.
“First class sales service plus excellent product delivery too.”
Item shown available was later cancelled and refund issued taking 3–5 days.
“Which will take 3-5 days to go back on my card!”
Topcashback claim was declined and Knees did not respond to follow-ups.
“They declined topcashback claim and did not respond”
The reviewer said customer service was excellent.
“Customer service was excellent”
Chloe had an excellent phone manner and made things happen.
“Chloe made this happen with her excellent manner on the phone”
Product was excellent and arrived on time.
“Excellent product which arrived on time.”
Initial poor communication but Bob later provided excellent service.
“next day I spoke to Bob and he sorted everything out immediately”
They gave a discount on the purchased item.
“Gave a discount on item”
Delivery and fitting were cheerful, efficient, and as promised.
“cheerful and efficient delivery and fitting”
Helpful customer service, quick delivery and fitting, and recommended.
“Amazing service from these guys.”
Competitive prices and staff promptly resolved third-party delivery issues.
“Knees sorted everything out immediately”
Delivery was late and incorrect fridge incurred high return fees.
“to send a return back it will cost me £325.”
Clare was helpful on the phone and organised delivery changes.
“Clare, the helpful, polite and friendly employee I spoke to by telephone.”
Friendly staff provided exceptional service, good price, and helpful order storage.
“Exceptional service from start to finish.”
Ordering and communications were excellent, but tracking system was poor.
“communications with Sam were excellent”
Bought dishwasher cheaper than competitors after cashback and free delivery.
“This dishwasher has cost me £331.37 with free delivery”
Poor phone handling and rude staff led reviewer to avoid the company.
“I'll never be using this shower of wasters and incompetents in the future.”
No updates or responses and long phone waits, so service judged dreadful.
“service is dreadful!”
Good price but delivery delays were poorly managed.
“the delay in delivery was poorly managed.”
Received a faulty clock and supplier issues delayed replacement or refund.
“received a faulty clock the small hand was bent”
Website showed availability but phone confirmed no stock, so customer walked away.
“Then told that they had no stock.”
Good price, quick delivery, and good communication made me very happy.
“delivered very quickly with good communication throughout”
They failed to communicate stock unavailability and possible delays.
“No shipping details are shared. No contact from Knees.”
Our cooker was delivered, and after the driver had left, we discovered that it did not have any power.
We called the office on a Saturday afternoon expecting a terrible response, yet the phone was answered swiftly and we were asked to submit a photo, which we duly did.
On Monday, we received an email from their customer care apologizing for the situation, which was not their fault, and informing us that they would have a replacement shipped as soon as they could arrange transportation.
Sure enough, everything was arranged and the replacement was sent within 46 hours, which was wonderful!
My interactions with their customer service representatives were amazing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Knees Home & Electrical sells home appliances and electrical goods across the UK. Its range covers kitchen appliances, white goods, lighting, and electrical accessories. Customers can shop online or in its showrooms. The company also offers delivery, fitting, and appliance servicing for home installations.