Customer feedback shows clear strengths and recurring weaknesses. Many reviewers praise staff helpfulness, speedy replacements and competitive pricing, with several noting discounts or cashback on major appliances (for example, price comparisons and cashback in tp_68655a3975d225f7dfb141c8 and positive service in tp_689f80863ed0964f02cc13e6). Repeated issues include stock availability, online order/tracking problems and slow or inconsistent handling of returns (see tp_684fd407c956c3ccadb7532b, tp_682fcde4e09821d69a5e7596 and tp_6867eb88c10932662de4d60e). A small but vocal set of reviews report poor phone response times and heavy hold periods or unreturned calls (tp_685a6c1f089a87caf10daa2d, tp_685d5c219bad1cd652c0d4fd). If you consider buying, confirm stock and delivery windows in writing, ask about return/restocking fees and request explicit tracking or contact details before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was late and incorrect fridge incurred high return fees.
“to send a return back it will cost me £325.”
Competitive prices and staff promptly resolved third-party delivery issues.
“Knees sorted everything out immediately”
Ordering and communications were excellent, but tracking system was poor.
“communications with Sam were excellent”
No updates or responses and long phone waits, so service judged dreadful.
“service is dreadful!”
Many reviews praise helpful staff, punctual delivery and on-site fitting; however several detail missed delivery windows and slow or inconsistent issue resolution.
Numerous customers report competitive pricing, discounts and cashback deals; a minority dispute unexpected return or restocking charges.
Several customers reported poor online ordering, stock inaccuracies and unusable tracking tools, leading to cancelled orders or long waits.
Some buyers received appliances in good condition, but multiple reports describe faulty items or incorrect configurations needing replacement or return.
Many reviews describe prompt, helpful phone and email contact; others report long holds, unreturned calls and slow supplier replies.
Overall sentiment is mixed: customers often commend price and staff, while recurring delivery, stock and returns problems reduce trust for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order went to wrong address, light later fell and company offered no resolution.
“the whole thing broke into a million pieces”
Helpful showroom advice and smooth delivery with old appliance removal.
“Delivery men were helpful and nothing was wrong or missing.”
Products are great and offer very good value for money.
“Great products at great prices.”
Manager Ian provided impeccable service and arranged installation and removal.
“Impecable service and support from the Manager!”
Website was easy to use and staff were polite and helpful.
“Easy to negotiate website, competitive pricing and polite helpful staff”
Order later cancelled due to stock and refund would take up to five days.
“it was out of stock and they couldn’t give a date”
Order communications and delivery were quick, efficient, and problem-free.
“Order was acknowledged immediately and I was kept informed of progress.”
Service answered all delivery questions and was recommended.
“answered all my questions regarding delivery”
They stored ovens free and provided exceptional, above-and-beyond service.
“Stored my 2 bosch ovens for over 4 months free of charge”
Responsive staff, quick delivery, and a discount for buying two ovens.
“a discount for buying two ovens”
Parcel arrived with no tracking updates but service and price were good.
“parcel just turned up without any tracking updates”
First-class sales service and excellent product delivery were provided.
“First class sales service plus excellent product delivery too.”
Item shown available was later cancelled and refund issued taking 3–5 days.
“Which will take 3-5 days to go back on my card!”
Topcashback claim was declined and Knees did not respond to follow-ups.
“They declined topcashback claim and did not respond”
The reviewer said customer service was excellent.
“Customer service was excellent”
Chloe had an excellent phone manner and made things happen.
“Chloe made this happen with her excellent manner on the phone”
Product was excellent and arrived on time.
“Excellent product which arrived on time.”
Initial poor communication but Bob later provided excellent service.
“next day I spoke to Bob and he sorted everything out immediately”
They gave a discount on the purchased item.
“Gave a discount on item”
Delivery and fitting were cheerful, efficient, and as promised.
“cheerful and efficient delivery and fitting”
Helpful customer service, quick delivery and fitting, and recommended.
“Amazing service from these guys.”
Competitive prices and staff promptly resolved third-party delivery issues.
“Knees sorted everything out immediately”
Delivery was late and incorrect fridge incurred high return fees.
“to send a return back it will cost me £325.”
Clare was helpful on the phone and organised delivery changes.
“Clare, the helpful, polite and friendly employee I spoke to by telephone.”
Friendly staff provided exceptional service, good price, and helpful order storage.
“Exceptional service from start to finish.”
Ordering and communications were excellent, but tracking system was poor.
“communications with Sam were excellent”
Bought dishwasher cheaper than competitors after cashback and free delivery.
“This dishwasher has cost me £331.37 with free delivery”
Poor phone handling and rude staff led reviewer to avoid the company.
“I'll never be using this shower of wasters and incompetents in the future.”
No updates or responses and long phone waits, so service judged dreadful.
“service is dreadful!”
Good price but delivery delays were poorly managed.
“the delay in delivery was poorly managed.”
Received a faulty clock and supplier issues delayed replacement or refund.
“received a faulty clock the small hand was bent”
Website showed availability but phone confirmed no stock, so customer walked away.
“Then told that they had no stock.”
Good price, quick delivery, and good communication made me very happy.
“delivered very quickly with good communication throughout”
They failed to communicate stock unavailability and possible delays.
“No shipping details are shared. No contact from Knees.”
Our cooker was delivered, and after the driver had left, we discovered that it did not have any power.
We called the office on a Saturday afternoon expecting a terrible response, yet the phone was answered swiftly and we were asked to submit a photo, which we duly did.
On Monday, we received an email from their customer care apologizing for the situation, which was not their fault, and informing us that they would have a replacement shipped as soon as they could arrange transportation.
Sure enough, everything was arranged and the replacement was sent within 46 hours, which was wonderful!
My interactions with their customer service representatives were amazing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Knees Home & Electrical is a UK-based retailer of household appliances and electrical goods, operating both online and from a physical premises. The business supplies major-brand kitchen and home appliances and offers delivery and installation options. Customers researching reviews typically look for information on pricing, delivery, returns and customer support when assessing Knees. This summary helps consumers evaluate reported strengths and weaknesses from customer feedback.