Reviews Analysed
21
We Collect & Analyse Reviews
Klekt
Experiences & Reviews
Klekt is an online marketplace focused on sneakers, streetwear and related accessories, operating as a platform where private sellers and Klekt-managed stock are offered to buyers. It offers marketplace listings with an authentication service, payment processing and buyer/seller interactions. Consumers often research Klekt for authenticated resale items, order fulfilment, returns and platform usability when comparing resale marketplaces.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed reports: several buyers and sellers describe fast, smooth transactions and responsive support, while many report cancellations, payment or fulfilment failures.
Share
Mixed
25%
💰
Value for money
A small number of reviewers call prices reasonable or affordable, while isolated complaints claim misleading pricing or market manipulation.
Share
Mixed
4%
⚡
User experience
Many users report a straightforward buying or selling flow and clear listing instructions; a minority report the app is difficult and listing management is slow.
Share
Strong
16%
🔧
Product quality
Some customers report receiving items in good condition and authenticated stock, while several serious complaints cite counterfeit items or damaged packaging.
Share
Weak
7%
📞
Communication
Several reviewers praise quick, helpful replies from support; however many describe slow, templated or insufficient responses and poor issue follow-up.
Share
Weak
20%
⭐
Overall experience
Overall impressions vary: a number of satisfied buyers and sellers endorse the platform, but numerous complaints point to order cancellations, authentication or support problems.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
I’m very happy with the service
"I’m very happy with the service — the team responded to my question incredibly quickly..."
Erik Maes
Trustpilot
Sep 30, 2025
Featured for: quick, professional support example
If I could I would give 0 stars
"Absolutely the worst buying experience I've ever had with a sneaker marketplace. I placed and paid for my order (Order ID: OR138064576-1) instantly, b..."
Milan Strmen
Trustpilot
Sep 30, 2025
Featured for: order acceptance failure example
Selling fake shoes
"I purchased a pair of shoes from the company Klekt. They were part of their sale, which they are currently advertising a lot. The shoes are a pair of..."
Lucas Kristian Gernsbak
Trustpilot
Sep 30, 2025
Featured for: authentication/fake-item complaint example
Horrible App
"This is not a review regarding the service quality of KLEKT, but more of an evaluation of the current state of this platform. Since the launch of the..."
T.N.
Trustpilot
Sep 30, 2025
Featured for: app experience complaint example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Milan Strmen
trustpilot.com
Sep 30, 2025
If I could I would give 0 stars
Absolutely the worst buying experience I've ever had with a sneaker marketplace. I placed and paid for my order (Order ID: OR138064576-1) instantly, b...
M
Matteo Graziani
trustpilot.com
Sep 30, 2025
As a seller i recommend Klekt
As a seller i recommend Klekt, also...
C
Consumer
trustpilot.com
Sep 30, 2025
zero communication and willingness
They didn't take my legit pair, with the answer that t...
P
P e P D'Amore
trustpilot.com
Sep 30, 2025
Everyrthing perfect the box was a bit…
Everyrthing perfect the box was a b...
T
T.N.
trustpilot.com
Sep 30, 2025
Horrible App
This is not a review regarding the service quality of KLEKT, but more of an evaluation of the current state of this platform. Since the launch of the...
S
Stuart Kussatz
trustpilot.com
Sep 30, 2025
KLEKT refuses all responsibility – sellers bear full risk if shipment goes wrong
I sold a pair of sneakers through KLEKT and shipped the correct item using the UPS label provided by them. KLEKT claimed the contents were incorrect a...
S
Seçkin Şen
trustpilot.com
Sep 30, 2025
Worst customer service and worst site…
Worst customer servic...
E
Erik Maes
trustpilot.com
Sep 30, 2025
I’m very happy with the service
I’m very happy with the service — the team responded to my question incredibly quickly...
M
Mateusz Klon
trustpilot.com
Sep 30, 2025
10/10 TOP
10/10 TOP I recommend q...
I
Ismael Tavares
trustpilot.com
Sep 30, 2025
I’m writing to inform you that I still…
I’m writing to inform you that I still haven’t received the payment for our last transaction 1ZFA40029104230693. I kindly ask you to look into this ma...
A
Alex
trustpilot.com
Sep 30, 2025
trash
- what a bunch of incompetent losers - the outsourced idiots who reply to emails can't comprehend that sending a v...
N
Niccolò Orlando
trustpilot.com
Sep 30, 2025
Fire shoes
I ordered a pair of j4 and it took like a week...
D
David Volaric
trustpilot.com
Sep 30, 2025
I’ve ordered Yeezys on May 18th and…
I’ve ordered Yeezys on May 18th and they should’ve arrived on May 21st. However, when I look at the status of my order it still says processing. I rea...
R
Renaud
trustpilot.com
Sep 30, 2025
Great service
...
A
Abi H.
trustpilot.com
Sep 30, 2025
When seller had shipped the shoes the…
When seller had shipped the shoes the process went really fast and smooth. Selling process was easy with clear po...
M
Maisie Wheeler
trustpilot.com
Sep 30, 2025
Great market
Great market! Very Helpful, Efficient, Serious, Very Good Commu...
L
Lucas Kristian Gernsbak
trustpilot.com
Sep 30, 2025
Selling fake shoes
I purchased a pair of shoes from the company Klekt. They were part of their sale, which they are currently advertising a lot. The shoes are a pair of...
A
Andrew
trustpilot.com
Sep 30, 2025
Order Cancelled without prior notice
Placed an order for a pair of Travis Scott Canarys size US12 which let me tell you was hard enough to purchase as it took me literally all day for my...
P
Paolo Colantuoni
trustpilot.com
Sep 30, 2025
ALERT FAKE ! Air Jordan 1 x Travis Scott Low OG WMNS 'Canary' (2024)
On 05.07.2024, the undersigned purchased a pair of Air Jordan 1 x Travis Scott Low OG WMNS 'Canary' (2024) from Your website. The purchase was made sp...
A
Alex Roig
trustpilot.com
Sep 30, 2025
Worst shop to buy
Worst shop to buy , people do sales at low prices but is just for make the market low X you buy , you pay and never receive nothing , is...
Conclusion
Reviews show a split experience: many customers and sellers report quick support, smooth selling flows and timely deliveries, while a substantial set of reviews describe order cancellations, delayed refunds and inconsistent follow-up. Authentication is a recurring concern for some buyers who report receiving counterfeit items and lengthy dispute processes. Multiple sellers note risk around shipping and payment resolution if transit or verification problems occur. Prospective buyers should check listing and refund policies, monitor seller acceptance processes, and keep evidence of items and communications when purchasing.