Customers often praise fast, professional support and quick shipping on authenticated items. Many buyers describe the website as easy to use, with a smooth checkout. Another clear set of reviews describes orders that never shipped, frozen payments, unexplained cancellations, and slow refunds. Separate complaints allege counterfeit items or refused returns.
Examples from available reviews (Dec 2021 – Mar 2026).
Support team responded quickly and professionally to my question.
“the team responded to my question incredibly quickly and professionally”
Seller failed to ship; Klekt froze funds and was unhelpful.
“KLEKT kept my money frozen”
Reviewer complains about very high taxes and fees increasing total cost.
“absurdly high taxes, servises, fees Shoes - 261€ - total 497€ LOL”
Purchased authenticated shoes later found counterfeit; refund still delayed.
“confirmed as fake by our authentication crew”
Several reviews describe quick, professional support, with same-day authentication or payment release. Other reports describe orders left unshipped, frozen funds, cancelled purchases, and slow refunds. These negative service issues show up repeatedly and drive the lowest ratings.
Some buyers report unexpectedly high import taxes and platform fees that increased the final cost. Others call the platform quick and affordable, though these comments appear less often. Most fee complaints focus on the total landed cost rather than the item’s base price.
Many users point to an intuitive website and a smooth checkout for buyers. Fewer sellers mention app-only management issues and trouble handling current listings. Multiple positive reviews also note fast delivery from regional hubs.
Many purchasers say they received authenticated items in excellent condition. Several negative reviews claim items arrived counterfeit, or that legitimate items were rejected, which led to return disputes. Minor problems like damaged packaging come up occasionally.
A sizable group of reviews praises fast, clear replies from staff that resolved questions. Others mention missing status updates, poor handling of submitted evidence, and, in a minority of cases, abrasive responses. A few mid-rating reviews describe long silence during processing.
Reviews split sharply between smooth purchases praised for speed and communication, and failed transactions where buyers ended up without the item or a refund. High ratings often mention seamless authentication and delivery. Low ratings cluster around payment holds, cancellations, and disputes that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Buyer paid ten days ago but item has not been shipped.
“You didn’t send me my item...I did pay it 10 days ago”
Reviewer says all good and recommends Klekt.
“All good I recommend ✌🏾”
Support provided fast and clear responses solving issues.
“fast and clear response solving my doubts”
Everything went quickly and product arrived in perfect condition.
“Everything was perfect!”
Reviewer had multiple purchases without issues and trusts human authentication.
“verifying system that is 100% human with KLEKT!!! no ai”
Reviewer complains about very high taxes and fees increasing total cost.
“absurdly high taxes, servises, fees Shoes - 261€ - total 497€ LOL”
Issue was resolved quickly and reviewer praises employee Francisca.
“Francisca is the best employee at this company”
Experience was stress-free and support was available when needed.
“Whole experience was completely stress-free”
Frequent cancellations and slow refunds caused repeated failed purchases.
“you have to buy the same sneaker 4-5 times from various sellers”
Reviewer states Klekt is the best place to buy and sell sneakers.
“Best place to buy and sell Sneakers”
Website is easy to use and provided fair-priced sneakers.
“Great website, easy to use and got my sneakers for a fair price.”
Shoes shipped from Central Europe arrived in two days in great condition.
“it arrived in just 2 days! Great condition.”
Seller failed to ship; Klekt froze funds and was unhelpful.
“KLEKT kept my money frozen”
Customer service was fast and efficient for listing and support.
“customer service was fast & efficient”
Staff responded quickly and shipping was fast with good product.
“Fast responses from staff, good product, fast shipping...”
Reviewer claims account was blocked and support was unhelpful.
“Please boycott them and use other platforms that actually appreciate their customers”
Paid order remained unaccepted and sellers often failed to accept.
“Paid - Waiting to accept”
Seller recommends Klekt and praises responsive customer service.
“As a seller i recommend Klekt”
Klekt refused to accept legitimate shoes and charged a fee.
“They didn't take my legit pair”
Item was perfect but the box arrived slightly damaged.
“box was a bit damaged”
App-only marketplace suffers multiple usability issues for sellers.
“It is horrible to manage current listings.”
Klekt refused to investigate a lost shipment and offered no accountability.
“returned the package to me – unopened and without the item”
Reviewer reports worst customer service and site ever.
“Worst customer service and worst site ever”
Support team responded quickly and professionally to my question.
“the team responded to my question incredibly quickly and professionally”
Reviewer recommends Klekt for quick and affordable service.
“10/10 TOP I recommend quickly and affordably 😎”
Seller hasn't received payment for a completed transaction yet.
“I still haven’t received the payment for our last transaction 1ZFA40029104230693”
Support failed to understand submitted evidence and replied incompetently.
“what a bunch of incompetent losers”
Ordered J4, delivered in a week and in perfect condition.
“they are perfect. Will buy again.”
Order still processing and support unresponsive about status.
“it still says processing”
Reviewer states the service was great.
“Great service”
Seller shipped quickly, authentication and payment release were fast.
“Item wad authenticated and payment was released same day”
Reviewer praises Klekt for helpful, efficient service and great communication.
“Very Helpful, Efficient, Serious, Very Good Communication”
Received shoes alleged as replica and Klekt refused a straightforward return.
“the shoes turned out to be a replica”
Order was cancelled without explanation and refund information missing.
“my order has now been cancelled with no explanation or information regarding a refund”
Purchased authenticated shoes later found counterfeit; refund still delayed.
“confirmed as fake by our authentication crew”
Paid but did not receive items and accuses market manipulation.
“you pay and never receive nothing”
I bought a Bushnell Neo cap with the KLEKT.COM site. I love this site. Their communication is first class and there are no delays or issues when making a purchase. Their reputation all over shooting forums are great. They have the BEST PAYMENT OPTIONS including CAPP in purchase options of any site, in the world. KLEKT is the easiest, quickest site to make a purchase of anything on the internet and their reputation is 10 out of 10!!! I enjoy everything about this website, I liked their product information, prices are good too. User experience is amazing, very user friendly and interactive. The service and the staff members of Klekt paying with credit card or Apple pay is really really great. I would like to recommend it to everyone.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Klekt runs an online marketplace for buying and selling sneakers and streetwear. It offers authentication for listed items and processes payments between buyers and sellers. Users can list products on the website or mobile app and book shipping through the platform. Klekt arranges authentication checks before releasing payments and provides tools for sellers alongside buyer checkout flows.