Many customers praise Klarstein for fast delivery, clear ordering, and strong product performance. Reviews often mention good value, careful packaging, and a smooth online checkout. Repeat complaints focus on after-sales support, including late or missing collections, unavailable spare parts, and refusals once warranties end. Overall, reviews split between easy first-time purchases and weak follow-up when items fail.
Examples from available reviews (Nov 2021 – Feb 2026).
Replacement hob arrived broken and still missing vital part.
“replacement arrived today broken - and what is worse - also missing the same part!!!”
Fabulous customer service and delivery as requested; recommended.
“Fabulous customer service by Mohua Chakraborty”
Great quality product, well packaged and smooth delivery.
“Great quality and looks so good.”
Appliance failed and promised collection hasn't been arranged; emails unanswered.
“as soon as there is a fault they ghost you”
Several reviews describe after-sales problems. Customers mention delayed collections, refunds that were not arranged, and replacement parts that never arrived. Fewer reviews report fast replacements and helpful agents, and these positive accounts appear less often than the service complaints.
Many customers say the prices are competitive and that discounts add to the value. They often report products working as expected for what they paid. A small number mention items that felt cheaply made or could only be returned for repair.
Customers regularly describe online ordering as simple, with timely dispatch updates and secure packaging. Several note that product registration is straightforward and installation is easy. A few isolated reviews point to delivery mistakes by carriers rather than problems with the website.
Many reviews praise sturdy, well-packed appliances that match the description. Separate reviews also flag recurring issues such as incorrect dimensions, fans with only one speed, hygiene concerns, and build quality that felt flimsy. These faults appear alongside many positive comments on quality.
Some customers mention quick replies and clear delivery updates. Others describe slow or absent responses, unanswered emails, and difficulty reaching support by phone. Reports of silence come up most often after customers report a fault.
Reviews split between smooth buying experiences and difficult aftercare. Positive feedback focuses on pricing, delivery, and how the products perform. Negative feedback centres on post-sale support problems that leave faults unresolved.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered the air conditioner on 12/05 and I received it on 19/05.
That's 14 days, which is not awful by any means considering it was transported from Germany.
Packaging was superb, with no damage to the air conditioner or box.
The air conditioner itself is amazing.
It is silent, sleek looking, and does a wonderful job cooling down the area (I'm using it in a 16m² room).
It pulls down the temperature from 24C to roughly 21C.
I wanted to take a minute and tell you how much I appreciate the service and quality of goods that I've received from you and your organization.
The air conditioner is quiet, functional, and it looks beautiful in my living room!
My wife and I are really satisfied with it.
Thank you again for such a good experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Klarstein is a European brand that designs and sells household appliances and small domestic electronics. It offers kitchen appliances, refrigeration units, climate control devices, and related accessories through its online shop and retail partners. Product pages list technical specifications and provide downloadable user manuals. The website also outlines support options and warranty details for product registration and service requests.