Customers often highlight quick dispatch, helpful staff, and clear order updates. Many say the bags, scarves, and accessories are made from good materials. A smaller group reports being charged for orders that never arrived or facing long delivery delays. Some received the wrong items or thinner-than-expected products and then found returns difficult.
Examples from available reviews (Apr 2012 – Feb 2026).
Reviewer praised customer service, communication and rapid posting.
“Wow! Excellent customer service, communication and rapid posting!”
Product quality and delivery time were perfect for the reviewer.
“The product and delivery time was absolutely perfect, really great quality bag.”
Payment taken but item not received and calls unanswered.
“I have still not received anything.”
Order arrived with incorrect, poor-quality socks and difficult returns.
“nothing was close to what I ordered...They were thin and uncomfortable.”
Many reviews mention fast shipping, including same-day or next-day dispatch. Customers often describe staff as responsive and willing to exchange items on request. A minority report problems such as payments taken for items that were out of stock.
Many reviewers point to competitive prices and good value for branded items. A few say high delivery charges or slow shipping made the purchase feel less worthwhile. Value ratings improve when delivery arrives within the promised timeframe.
The online catalogue and checkout get positive notes for being clear and quick to use. Several customers like the detailed product pages and images. A few comments mention missing measurements and packaging that did not suit a gift.
Many reviews describe sturdy materials and items that match the description, including leather goods and accessories. A smaller group reports low-quality or incorrect items, especially thin socks and handkerchiefs. In some cases, after-sales support fixed the quality issue.
Customers often praise order emails and proactive delivery updates. Support is frequently described as helpful, including arranging replacements. A few reviews mention calls that went unanswered and refunds issued without prior notice.
Most reviewers report a good experience, driven by speed, product quality, and responsive support. A clearly negative minority focuses on non-delivery, stock mistakes, and return difficulties. The result is a noticeable split between satisfied buyers and those affected by fulfilment or returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (5) · Reviews (1) · Quotes shortened · As of: February 2026
Clear product choices, easy purchasing and tracked delivery on time.
“Excellent company.”
Order matched the pictured product on delivery exactly.
“Order delivered exactly as on the picture”
Website presented products well and purchasing was efficient with timely delivery.
“Excellent products very well presented on their website.”
Good price combined with excellent customer service.
“Great price and excellent customer service”
Stocks a wide Roka bag range at better prices and lower postage.
“They stock a huge range of bags at better prices than Roka”
Service was quick but product listings lacked detailed trousers measurements.
“Good and quick on line service.”
Bag met expectations but poor packaging made gifting impossible.
“Lovely bag, awful packaging.”
Comprehensive stock of Bruhl trousers, slightly slow delivery.
“You had a comprehensive stock available.”
Well-made product ideal as a birthday gift and recommended.
“Great product well made and ideal for our Grandsons birthday.”
Jewellery box was high quality, good price, and arrived promptly.
“Lovely jewellery box, great quality and great price, it also arrived very promptly.”
Excellent service and Roka bag matched the desired colour.
“The Roka bag is lovely and just the colour I wanted”
Product was good quality and delivered promptly.
“Good quality product delivered promptly.”
Next-day service dispatched quickly and arrived within twenty-four hours.
“it was dispatched an hour later and arrived within 24 hours of me ordering it.”
Efficient, timely delivery and good stock management of hard-to-get trousers.
“Efficient timely delivery of hard to get Bruhl trousers.”
Item was lost in post but company refunded and sent replacement promptly.
“they did in fact refund me and a replacement free pair were sent out quickly.”
Products were great with prompt delivery and strong communication.
“Great products, prompt delivery and super communication.”
Proactive communication about delivery delays; product matched description.
“Very proactive in communication, contacting me in advance of delayed delivery.”
Careful packing and brilliant customer service despite long delivery wait.
“everything came beautifully and carefully packed.”
Reviewer said their purchases were great.
“Great purchases”
High quality fabric and superb after-sale service encouraged repeat purchase.
“Amazing quality. Top fabric. Splendid color.”
I know that a lot of people have a hard time finding socks that fit, or that are comfortable to wear. I was optimistic when I found this website and thought that I might be able to find socks that were good quality, and fit well for my dad. I ordered a dozen of assorted Falke Tiago socks and made payment which was easy.I was eager to receive the package, unfortunately, when the package came ,nothing was close to what I ordered. The colors, sizes were different. They were thin and uncomfortable.This was my first and last purchase from this store. Return process is horrible .It is a huge hassle and they make it as difficult as possible yet the sales person cannot pay close attention to details.
Reviewer was updated throughout and received the hat in good time.
“I was kept up to date with the whole process”
Order arrived quickly within a week to Lithuania; everything was excellent.
“It's pretty fast, because my Location is Lithuania.”
Payment taken but item not received and calls unanswered.
“I have still not received anything.”
They charged immediately, failed to supply item, and later refunded without notice.
“They charged my credit card immediately, but did not have the product I ordered in stock.”
Site offered a great range, free delivery, and quick arrival.
“They had a fantastic range of wallets and free delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KJ Beckett runs an online store selling clothing and accessories. The website lists products with photos and specifications to support buying choices. Customers place orders through an online checkout with electronic payment options. The company handles picking and packing, shipping, and customer support for questions and returns.