Reviews show a pattern of frequent shipping and order‑fulfilment problems, including delayed shipments, wrong items and issues with returns and refunds. Communication is often cited as slow or absent, though several customers report prompt, helpful responses and successful replacements when issues are escalated. Product quality is inconsistent: multiple complaints about faulty printing or damaged goods coexist with reports of genuine products and satisfactory purchases. Prospective buyers should weigh reports of positive service against recurring operational and communication issues seen across the reviews.
Examples from available reviews (May 2023 – Feb 2026).
Multiple errors and delays led to a terrible shopping experience.
“Honestly the worst service I have ever received from any company.”
Received prompt refund and excellent communication after a faulty shirt.
“they gave me a full refund”
Claimed refund emails were sent but no refund or transaction ID provided.
“I recieved 2 emails confirming refund which never arrived”
Damaged signed item promptly replaced with fast, clear customer service.
“replacement was ready to ship within 24 hours.”
Frequent reports of late or incorrect deliveries, slow refunds and inconsistent returns handling; some customers only received resolution after escalation.
Few reviewers mention price: some note competitive pricing, while others felt discount codes or compensation were inadequate or unusable.
Mixed feedback on ordering: several praise an easy website and ordering flow, but others report misleading 'in stock' signals and changing shipping estimates.
Multiple reports of faulty, incorrect, damaged or dirty items and printing faults; some customers received genuine products or successful replacements.
Communication is a common complaint: many reviewers describe delayed or no replies and missing confirmations, though some praise fast, clear responses.
Overall impressions lean negative for many reviewers due to delivery and refund issues, but several accounts describe quick resolutions and positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Received totally wrong item and refund was refused.
“They sent me totally the wrong item.”
Product quality poor, felt like cheap replica and refund issues.
“quality of the product is like a $1 replica from china.”
Pre-orders delayed months with repeated lies from customer service.
“5 month waiting period, now another 7 week delay on an item”
Items shipped to Australia within two weeks and reviewer was happy.
“received them to Australia within 2 weeks.”
Promised dispatch within three days but order remained 'being processed'.
“it's still "being processed".”
Top ordered Saturday and delivered Tuesday; grandson pleased with quality.
“received it on the Tuesday morning delivered by Royal Mail.”
Order wrong and automated replies delayed refund process significantly.
“Literally could not speak to an actual person, only automated replies.”
Reviewer states the service is a scam and warns others.
“Scam Scam Scam be aware.”
Charged multiple fees including handling, delivery, return postage and phone costs.
“First l was charged a handling charge , and then an outrages delivery charge ,”
Order cancelled after three weeks despite earlier shipping promises, no updates.
“3 weeks later cancelled ordered”
Order delayed, refund requested and they removed me from chat.
“THEY KICKED ME OUT OF THE CHAT.”
Company delayed order then cancelled it after a month.
“DO NOT USE THIS COMPANY”
Order never arrived and reviewer calls it a scam.
“Estafa y nunca llega el pedido”
Order never arrived; tracking shows courier never received item.
“The tracking number provided indicates that risky mail never even received the item from kitbag.”
Order delayed weeks; goodwill gesture removed from refund on cancellation.
“Avoid this company at all costs.”
Personalised junior shirt arrived promptly and in time for birthday.
“arrived as promised within days”
Multiple shirts had incorrect fulfilment, cancellations and long delivery delays.
“Kitbag just canceled the order of 2 PSG shirts without any explanation.”
Paid for next-day delivery but items delayed and deliveries unverified.
“If I could give 0 stars I would.”
Order remained 'processing' for weeks and emails ignored.
“the order is still “processing””
Goods never received, fake tracking details, and no replies.
“Never received my goods.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kitbag is an online sports retailer specialising in football shirts, replica kits and fan merchandise. The site offers personalised printing options and ships to multiple countries. Consumers commonly visit Kitbag for replica kit purchases, customised shirts and related accessories.