Many reviewers describe fulfilment problems, including wrong items, cancelled orders, and long delays. Several customers say refunds were missing or late, and returns were handled poorly. Others report fast delivery, correct orders, and good-quality shirts. Reviews split clearly between smooth, prompt orders and service failures that stay unresolved.
Examples from available reviews (May 2023 – Mar 2026).
Goods never received, fake tracking details, and no replies.
“Never received my goods.”
Received non-authentic shirt despite barcode indicating authentic product.
“I ORDERED THE AUTHENTIC MAN UNITED AWAY TOP AND RECIEVED A REGULAR ONE”
Damaged signed item promptly replaced with fast, clear customer service.
“replacement was ready to ship within 24 hours.”
App made ordering sports gear simple with fast delivery and good quality.
“Great and simple process with the app”
Most complaints describe wrong items, cancelled orders, and long waits before orders move. Several reviewers say replacements repeated the same mistakes, or returned items came back unchanged. A smaller group reports quick fulfilment and customer support that fixed issues efficiently.
Several reviewers mention extra fees for handling, delivery, and returns. One complaint points to a goodwill coupon that left them worse off when a bigger sale followed. Others praise competitive prices and say they received genuine products for less than other options.
Positive reviews highlight easy ordering in the app and dependable international delivery. Many others describe orders stuck on “processing” and automated responses that prevent live help. Reviews show a clear split between smooth purchases and orders that stall.
Repeated reviews mention faulty prints, wrong personalisation, and items that look non-authentic or arrive damaged. Several customers confirm well-packaged shirts with correct printing and say they were happy with the kits they received. The negative quality issues appear often across the reviews.
Many customers say messages go unanswered, chats get removed, and emails promise refunds that never show up. Some reviewers report clear tracking updates and fast, helpful replies that solved problems. Communication breakdowns stand out as a major negative theme here.
Reviews are sharply split between orders that go perfectly and problems that never get resolved. Negative accounts often focus on fulfilment, refunds, and returns. Positive accounts centre on quick delivery, correct items, and fast solutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Received totally wrong item and refund was refused.
“They sent me totally the wrong item.”
Product quality poor, felt like cheap replica and refund issues.
“quality of the product is like a $1 replica from china.”
Pre-orders delayed months with repeated lies from customer service.
“5 month waiting period, now another 7 week delay on an item”
Items shipped to Australia within two weeks and reviewer was happy.
“received them to Australia within 2 weeks.”
Promised dispatch within three days but order remained 'being processed'.
“it's still "being processed".”
Top ordered Saturday and delivered Tuesday; grandson pleased with quality.
“received it on the Tuesday morning delivered by Royal Mail.”
Order wrong and automated replies delayed refund process significantly.
“Literally could not speak to an actual person, only automated replies.”
Reviewer states the service is a scam and warns others.
“Scam Scam Scam be aware.”
Charged multiple fees including handling, delivery, return postage and phone costs.
“First l was charged a handling charge , and then an outrages delivery charge ,”
Order cancelled after three weeks despite earlier shipping promises, no updates.
“3 weeks later cancelled ordered”
Order delayed, refund requested and they removed me from chat.
“THEY KICKED ME OUT OF THE CHAT.”
Company delayed order then cancelled it after a month.
“DO NOT USE THIS COMPANY”
Order never arrived and reviewer calls it a scam.
“Estafa y nunca llega el pedido”
Order never arrived; tracking shows courier never received item.
“The tracking number provided indicates that risky mail never even received the item from kitbag.”
Order delayed weeks; goodwill gesture removed from refund on cancellation.
“Avoid this company at all costs.”
Personalised junior shirt arrived promptly and in time for birthday.
“arrived as promised within days”
Multiple shirts had incorrect fulfilment, cancellations and long delivery delays.
“Kitbag just canceled the order of 2 PSG shirts without any explanation.”
Paid for next-day delivery but items delayed and deliveries unverified.
“If I could give 0 stars I would.”
Order remained 'processing' for weeks and emails ignored.
“the order is still “processing””
Goods never received, fake tracking details, and no replies.
“Never received my goods.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kitbag is an online retailer focused on sports apparel and fan merchandise. The site offers official replica shirts, training wear, accessories, and personalised name/number printing. Customers can set up accounts, order through the website or app, and choose shipping for domestic and international delivery. Product pages include size guides, and checkout shows available payment methods.