Reviews Analysed
8
We Collect & Analyse Reviews
Kings of Indigo
Experiences & Reviews
Kings of Indigo is presented in these reviews as an online clothing retailer focused on denim and jeans; customers mention organic‑cotton denim, online orders, shipping, returns and customer service.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
15d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Delivery and after‑sales are inconsistent: some fast refunds and smooth returns, but many reports of rude couriers, long delays and poor problem resolution.
Share
Weak
23%
💰
Value for money
Concerns raised about expensive shipping and VAT handling; a few reviewers said offered compensation did not cover actual loss or repair.
Share
Weak
6%
⚡
User experience
Ordering and returns work well for some repeat buyers, yet multiple reviewers experienced long delivery waits, failed tracking links and missing items.
Share
Mixed
20%
🔧
Product quality
Several customers praise soft, well‑fitting denim and organic fibres; others report seam failures after months and concerns about inadequate packaging protection.
Share
Mixed
11%
📞
Communication
A minority describe helpful, polite staff and clear phone replies, while the majority report slow, missing or unhelpful email responses and delayed follow‑up.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed: some repeat, satisfied customers versus a substantial number reporting severe issues with delivery, service and refunds.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 – September 2025).
Three times happy customer
"Ordered three times already. Everything was delivered super fast and it was easy to return articles that didn't fit and exchange them. I returned some..."
Ellis
Trustpilot
Sep 30, 2025
Featured for: Positive repeat customer experience
Jeans are a loose fit
"Jeans are a loose fit, but the denim material is rotten and started pulling away from the seams after just a couple of months. Customer service are ve..."
Laura Thrower
Trustpilot
Sep 30, 2025
Featured for: Product failed after months
Just don’t bother
"Just don’t bother! I waited 5 weeks and no delivery...I eventually got a refund afte..."
Corinne Keys
Trustpilot
Sep 30, 2025
Featured for: Long delivery and refund struggle
WORST online experience and TERRIBLE customer service!
"I bought from the main site and noticed after that they charged me their country's VAT for an international shipping when they shouldn't have. End res..."
Flo
Trustpilot
Sep 30, 2025
Featured for: Customs and VAT charge dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Laura Thrower
trustpilot.com
Sep 30, 2025
Jeans are a loose fit
Jeans are a loose fit, but the denim material is rotten and started pulling away from the seams after just a couple of months. Customer service are ve...
E
Ellis
trustpilot.com
Sep 30, 2025
Three times happy customer
Ordered three times already. Everything was delivered super fast and it was easy to return articles that didn't fit and exchange them. I returned some...
M
Marieke Daalder
trustpilot.com
Sep 30, 2025
Swift Refund for dress
I just returned a dress that did not suit me. The money was retur...
F
Flo
trustpilot.com
Sep 30, 2025
WORST online experience and TERRIBLE customer service!
I bought from the main site and noticed after that they charged me their country's VAT for an international shipping when they shouldn't have. End res...
C
Corinne Keys
trustpilot.com
Sep 30, 2025
Just don’t bother
Just don’t bother! I waited 5 weeks and no delivery...I eventually got a refund afte...
J
Joe
trustpilot.com
Sep 30, 2025
Didn't receive the items or a reply to my emails
Placed an order online, was told it had shipped a week later. The tracking link did not work. Two weeks later I had still not received the items so go...
A
Anonym
trustpilot.com
Sep 30, 2025
Unexpectedly.
Fast delivery but expensive shipping. Lousy customer service. unpleasant and inactive. Got the package delivered to order but not protected in packagi...
C
Charlene
Collected.reviews
Dec 11, 2021
DARIA DARK INDIGO High waist chino with a straight leg
I recently placed an order for 4 pair of jeans from Kings of Indigo. I was impressed with all of their products, but especially the high-waist délavé jeans as they hugged and shaped my body perfectly. I chose a straight leg design and ordered 3 more pair in a different color for next season. Mailing them to me at no extra charge! They arrived super fast – like only three working days! My order was correct, on time delivery and the denim is really soft and beautiful. And they are made out of organic cotton so they feel really good. But the delivery guy has to shape up and have some manners to customers. All in all, I recommend the store!
Conclusion
Reviewers report a mix of positive product fit and sustainability claims alongside recurring operational problems. Several buyers praise the fit, soft denim and straightforward refunds when returns are processed quickly. However, many reviews describe slow or non‑existent responses, long delivery times, tracking failures and disputes over VAT or shipping charges. There are also reports of seam failures and insufficient packaging on arrival. Prospective buyers should check shipping, customs and returns policies carefully and weigh warranty/repair options before purchase.