Reviews highlight both quick delivery and hassle-free refunds, alongside repeated complaints about long waits and unresponsive support. Some customers like the fit and soft organic-cotton fabric. Others report seams pulling and parcels arriving without protective packaging. Ratings show a sharp split between very positive and very negative experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast delivery, easy returns and kind, helpful customer service.
“Everything was delivered super fast”
Delivery was delayed five weeks and refund required many emails.
“I waited 5 weeks and no delivery”
Company charged VAT incorrectly and ignored repeated customer communications.
“they simply don't give a damn, they stop replying right away”
Denim deteriorated quickly and customer service was slow and insufficient.
“the denim material is rotten and started pulling away from the seams”
Several reviewers mention fast shipping and easy returns. Others describe delivery delays lasting weeks and say they had to email repeatedly to get refunds. One review mentions a rude delivery driver, which appears uncommon.
Positive comments tie value to a good fit and soft organic-cotton fabric. Negative reviews point to early fabric failure and weak packaging, which they say reduced the value. Packaging complaints come up, but not often.
Some customers report tracking links that did not work and orders marked as shipped without any traceable delivery. Others praise an easy return process and quick refunds. A small number mention packages arriving without protection.
Several reviews praise the jeans for their fit and soft organic cotton. Other reviews describe denim wearing out and seams pulling away from the fabric. A few also report items arriving damaged, though less often than durability issues.
Multiple reviews mention emails going unanswered and replies stopping abruptly. One reviewer reports being charged the wrong VAT, an issue that appears in only a small number of reports. Other customers describe friendly, helpful service and clear, quick refund updates.
Experiences range from very positive—fast delivery and quick refunds—to strongly negative—no tracking, poor communication, and fabric failures. The spread of scores points to clear polarisation in shipping, support, and durability rather than consistent performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Denim deteriorated quickly and customer service was slow and insufficient.
“the denim material is rotten and started pulling away from the seams”
Fast delivery, easy returns and kind, helpful customer service.
“Everything was delivered super fast”
Returned a dress and received a prompt refund.
“The money was returned to me very soon after.”
Company charged VAT incorrectly and ignored repeated customer communications.
“they simply don't give a damn, they stop replying right away”
Delivery was delayed five weeks and refund required many emails.
“I waited 5 weeks and no delivery”
Order shipped claim but tracking failed and emails went unanswered.
“The tracking link did not work.”
Package arrived without adequate protection and packaging choices disappointed.
“Got the package delivered to order but not protected in packaging”
I recently placed an order for 4 pair of jeans from Kings of Indigo. I was impressed with all of their products, but especially the high-waist délavé jeans as they hugged and shaped my body perfectly. I chose a straight leg design and ordered 3 more pair in a different color for next season. Mailing them to me at no extra charge! They arrived super fast – like only three working days! My order was correct, on time delivery and the denim is really soft and beautiful. And they are made out of organic cotton so they feel really good. But the delivery guy has to shape up and have some manners to customers. All in all, I recommend the store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kings of Indigo is a Dutch clothing brand that designs and sells denim and casual basics. The label uses sustainable materials such as organic cotton and recycled fibres. Its range includes jeans, jackets, and shirts, with a focus on fit and everyday wear. Kings of Indigo sells through its online store and supplies independent retailers via wholesale. Product pages usually include sizing and care information to help customers choose and look after items.