Reviewers report a mix of positive product fit and sustainability claims alongside recurring operational problems. Several buyers praise the fit, soft denim and straightforward refunds when returns are processed quickly. However, many reviews describe slow or non‑existent responses, long delivery times, tracking failures and disputes over VAT or shipping charges. There are also reports of seam failures and insufficient packaging on arrival. Prospective buyers should check shipping, customs and returns policies carefully and weigh warranty/repair options before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery, easy returns and kind, helpful customer service.
“Everything was delivered super fast”
Denim deteriorated quickly and customer service was slow and insufficient.
“the denim material is rotten and started pulling away from the seams”
Delivery was delayed five weeks and refund required many emails.
“I waited 5 weeks and no delivery”
Company charged VAT incorrectly and ignored repeated customer communications.
“they simply don't give a damn, they stop replying right away”
Delivery and after‑sales are inconsistent: some fast refunds and smooth returns, but many reports of rude couriers, long delays and poor problem resolution.
Concerns raised about expensive shipping and VAT handling; a few reviewers said offered compensation did not cover actual loss or repair.
Ordering and returns work well for some repeat buyers, yet multiple reviewers experienced long delivery waits, failed tracking links and missing items.
Several customers praise soft, well‑fitting denim and organic fibres; others report seam failures after months and concerns about inadequate packaging protection.
A minority describe helpful, polite staff and clear phone replies, while the majority report slow, missing or unhelpful email responses and delayed follow‑up.
Overall impressions are mixed: some repeat, satisfied customers versus a substantial number reporting severe issues with delivery, service and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Denim deteriorated quickly and customer service was slow and insufficient.
“the denim material is rotten and started pulling away from the seams”
Fast delivery, easy returns and kind, helpful customer service.
“Everything was delivered super fast”
Returned a dress and received a prompt refund.
“The money was returned to me very soon after.”
Company charged VAT incorrectly and ignored repeated customer communications.
“they simply don't give a damn, they stop replying right away”
Delivery was delayed five weeks and refund required many emails.
“I waited 5 weeks and no delivery”
Order shipped claim but tracking failed and emails went unanswered.
“The tracking link did not work.”
Package arrived without adequate protection and packaging choices disappointed.
“Got the package delivered to order but not protected in packaging”
I recently placed an order for 4 pair of jeans from Kings of Indigo. I was impressed with all of their products, but especially the high-waist délavé jeans as they hugged and shaped my body perfectly. I chose a straight leg design and ordered 3 more pair in a different color for next season. Mailing them to me at no extra charge! They arrived super fast – like only three working days! My order was correct, on time delivery and the denim is really soft and beautiful. And they are made out of organic cotton so they feel really good. But the delivery guy has to shape up and have some manners to customers. All in all, I recommend the store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kings of Indigo is presented in these reviews as an online clothing retailer focused on denim and jeans; customers mention organic‑cotton denim, online orders, shipping, returns and customer service.