Reviews here show a mix of experiences for Kiki McDonough. Several customers praise customer service, communication and the finished jewellery in detailed accounts, including design renderings and timely help. However, at least one customer reported a serious delivery problem that led to buying a replacement elsewhere. Given the small number of substantive reviews provided, prospective buyers should check current shipping times, tracking policies and return procedures before purchase. Contacting customer service for confirmation of bespoke orders or engagement-ring specifications is advisable.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff helped find and deliver the engagement ring of my dreams.
“The ring is absolutely gorgeous!!!”
Ordered a bracelet for a wedding but it never arrived.
“Still have not received it.”
Customer service was prompt and exemplary; reviewer strongly recommends them.
“Customer Service people are simply first class.”
...
“...”
Customers describe attentive, personalised sales and strong aftercare in some cases, but at least one review reports a serious delivery failure.
None of the supplied reviews mention pricing or value explicitly; no clear signal on perceived value for money.
Ordering experiences range from detailed design renderings and smooth delivery to a case where an order never arrived, requiring a replacement purchase.
One detailed review praises an engagement ring's appearance and quality; there is insufficient volume to generalise about product consistency.
Phone consultations and prompt customer-service responses are singled out positively in multiple reviews, describing helpful and timely contact.
Overall impressions vary: some customers report seamless, satisfying purchases and proposals, while others encountered unresolved delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered a bracelet for a wedding but it never arrived.
“Still have not received it.”
Customer service was prompt and exemplary; reviewer strongly recommends them.
“Customer Service people are simply first class.”
When I first saw the Kiki McDonough Grace Blue Topaz and Diamond Round Mini Drop Earrings in Yellow Gold, I fell in love at first sight. I really wanted to thank you for all that you did for me in acquiring the engagement ring of my dreams. You promised that you would help me find just what I was looking for, and you sure made good on your promise! The ring is absolutely gorgeous!!! I couldn't be happier with it...or with the whole process of finding it. From the initial computer rendering of how it would look, to our phone conversations about my preferences, to the actual delivery of the ring itself, I was totally pleased. And the best part? She said yes! I recommend the store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiki McDonough is a British jewellery designer specialising in coloured-gemstone and diamond jewellery, including rings, earrings and necklaces. The brand is typically associated with handcrafted pieces and both in-person and online retail availability. Consumers searching for Kiki McDonough reviews often look for information on craftsmanship, bespoke options, delivery and customer service.