Reviews Analysed
4
We Collect & Analyse Reviews
Kiki McDonough
Experiences & Reviews
Kiki McDonough is a British jewellery designer specialising in coloured-gemstone and diamond jewellery, including rings, earrings and necklaces. The brand is typically associated with handcrafted pieces and both in-person and online retail availability. Consumers searching for Kiki McDonough reviews often look for information on craftsmanship, bespoke options, delivery and customer service.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
20d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Customers describe attentive, personalised sales and strong aftercare in some cases, but at least one review reports a serious delivery failure.
Share
Mixed
27%
💰
Value for money
None of the supplied reviews mention pricing or value explicitly; no clear signal on perceived value for money.
Share
Mixed
0%
⚡
User experience
Ordering experiences range from detailed design renderings and smooth delivery to a case where an order never arrived, requiring a replacement purchase.
Share
Mixed
18%
🔧
Product quality
One detailed review praises an engagement ring's appearance and quality; there is insufficient volume to generalise about product consistency.
Share
Mixed
9%
📞
Communication
Phone consultations and prompt customer-service responses are singled out positively in multiple reviews, describing helpful and timely contact.
Share
Strong
18%
⭐
Overall experience
Overall impressions vary: some customers report seamless, satisfying purchases and proposals, while others encountered unresolved delivery problems.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (November 2021 – September 2025).
Grace Blue Topaz and Diamond Round Mini Drop Earrings in Yellow Gold
"When I first saw the Kiki McDonough Grace Blue Topaz and Diamond Round Mini Drop Earrings in Yellow Gold, I fell in love at first sight. I really wanted to thank you for all that you did for me in acquiring the engagement ring of my dreams. You promised that you would help me find just what I was looking for, and you sure made good on your promise! The ring is absolutely gorgeous!!! I couldn't be happier with it...or with the whole process of finding it. From the initial computer rendering of how it would look, to our phone conversations about my preferences, to the actual delivery of the ring itself, I was totally pleased. And the best part? She said yes! I recommend the store. "
Craig M.
Collected.reviews
Nov 25, 2021
Featured for: Detailed praise: product, service, delivery
Ordered a bracelet for my son’s…
"Ordered a bracelet for my son’s upcoming wedding for my future daughter in l..."
Barb Schieber
Trustpilot
Sep 30, 2025
Featured for: Delivery failure; had to repurchase
Quite apart from making beautiful…
"Quite apart from making beautiful jewellery, the Customer Service people are simply first class. They helped me out w..."
Adam White
Trustpilot
Sep 30, 2025
Featured for: Positive customer service; quick help
71 Goldsmith avenue W36HP
"..."
Kristian Pupovic
Trustpilot
Sep 30, 2025
Featured for: Non-substantive entry; address only
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Barb Schieber
trustpilot.com
Sep 30, 2025
Ordered a bracelet for my son’s…
Ordered a bracelet for my son’s upcoming wedding for my future daughter in l...
A
Adam White
trustpilot.com
Sep 30, 2025
Quite apart from making beautiful…
Quite apart from making beautiful jewellery, the Customer Service people are simply first class. They helped me out w...
K
Kristian Pupovic
trustpilot.com
Sep 30, 2025
71 Goldsmith avenue W36HP
...
C
Craig M.
Collected.reviews
Nov 25, 2021
Grace Blue Topaz and Diamond Round Mini Drop Earrings in Yellow Gold
When I first saw the Kiki McDonough Grace Blue Topaz and Diamond Round Mini Drop Earrings in Yellow Gold, I fell in love at first sight. I really wanted to thank you for all that you did for me in acquiring the engagement ring of my dreams. You promised that you would help me find just what I was looking for, and you sure made good on your promise! The ring is absolutely gorgeous!!! I couldn't be happier with it...or with the whole process of finding it. From the initial computer rendering of how it would look, to our phone conversations about my preferences, to the actual delivery of the ring itself, I was totally pleased. And the best part? She said yes! I recommend the store.
Conclusion
Reviews here show a mix of experiences for Kiki McDonough. Several customers praise customer service, communication and the finished jewellery in detailed accounts, including design renderings and timely help. However, at least one customer reported a serious delivery problem that led to buying a replacement elsewhere. Given the small number of substantive reviews provided, prospective buyers should check current shipping times, tracking policies and return procedures before purchase. Contacting customer service for confirmation of bespoke orders or engagement-ring specifications is advisable.