Customer experiences split sharply. Some buyers praise the fit, stretch and fast delivery on certain orders. Many others describe refunds that never come through, long delivery delays and orders that do not arrive. Several people also report strong bad smells on arrival or fabric that fails within a few months.
Examples from available reviews (Mar 2022 – Mar 2026).
Customer service responded quickly and resolved a minor order issue.
“they couldn’t have been more helpful.”
Jeans fit perfectly and were comfortably stretchy.
“The jeans fit perfectly on my body, I love how stretchy they were.”
Spent over £100 but never received the order and company ignores contact.
“Spent over £100 on items and not received them!!”
Returned jeans were confirmed received but refund has still not been processed.
“got an email showing items received back on 17th November . STILL not been refunded”
Most complaints focus on returns where items were sent back but refunds were not completed. Others describe quick, helpful replies and straightforward returns when sizing is wrong.
Several reviewers say they paid significant amounts and received neither the goods nor a refund, leaving them feeling it was poor value. A smaller number mention affordable, good-value clothing.
Many reviews point to late deliveries, missing orders and mixed messages about shipping. In contrast, some customers report on-time delivery and items that meet expectations for fit and comfort.
Many people praise jeans that fit well and jackets that feel high quality on arrival. Repeated negatives mention lingering bad odours and garments that develop holes or other faults within months.
Many reviewers describe emails going unanswered, boilerplate replies, and no confirmation when asking about returns or delivery. A smaller group says customer service agents respond quickly and with personal help.
Reviews are strongly split: some customers report smooth orders and helpful support, while others run into serious problems after purchase, especially with refunds and delivery. Outcomes vary widely from one transaction to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: March 2026
One pair of jeans smelled rotten and the offered refund seemed inadequate.
“the concrete (gray) pair smells like a rotting corpse”
Spent over £100 but never received the order and company ignores contact.
“Spent over £100 on items and not received them!!”
Chasing a refund for coats missing from a confirmed delivery since October 2025.
“I have been chasing a refund since October 2025”
Reviewer loves the jeans and strongly recommends them to others.
“LOVE these jeans.”
Jeans fit perfectly though shipping delays briefly caused worry.
“they arrived today and fit perfectly!”
Jeans had a very strong, persistent smell and return requests were refused.
“extremely strong, unpleasant smell that has not gone away”
Fast service and a well fitting, high-quality jacket as expected.
“Fast service and the jacket is fantastic.”
Returned jeans were confirmed received but refund has still not been processed.
“got an email showing items received back on 17th November . STILL not been refunded”
Received wrong, smelly jeans and was not refunded postage or helped promptly.
“they did not refund the expensive postage and packing costs I incurred”
Jeans developed holes after four months and customer service ignored complaints.
“Awful quality”
Returned an item but refund was withheld after the company disputed it.
“they received the item but that it didn’t match any item from their store”
Customer service responded quickly and resolved a minor order issue.
“they couldn’t have been more helpful.”
Return process was easy for jeans that were too small.
“My jeans were too little but the return process was easy.”
Returned jeans were acknowledged but refund never arrived and emails failed.
“will refund but still have not received the refund”
Tried returning items for two weeks but received no responses.
“noone is getting back to me”
Order not received after six weeks and emails went unanswered.
“I ordered six weeks ago. After four weeks, I sent an email and received no response.”
Customer service was responsive and the clothing quality was excellent.
“I was really pleased with the customer service.”
Return was acknowledged but refund never received despite many emails.
“I’ve still not received my refund.”
Order delayed for a month and customer emails went unanswered.
“It's been a month since I've ordered, haven't heard anything.”
Jeans fit perfectly and were comfortably stretchy.
“The jeans fit perfectly on my body, I love how stretchy they were.”
Waiting four months for an order with unfulfilled promises from company.
“I have been waiting for 4 MONTHS for my order”
Items arrived late, were returned, and no refund had been issued by June.
“and still no refund.”
Company ignores return emails and reviewer plans a bank chargeback.
“ignore all emails to arrange a return”
Returned two parcels but company claims only one was received despite tracking.
“They are saying they have only received one parcel back despite both parcels being sent back same time”
Multiple unanswered emails after returns and no refund for the items.
“sent 10 emails no reply on returning items”
Ordered from Ireland and received conflicting stock and delivery information without replies.
“it now says they don’t deliver to my address in Ireland”
Product didn't fit and return details were never confirmed by the company.
“want to return but never email you back to confirm the return details.”
Repeated attempts to get a returns label produced only generic replies, no solution.
“a generic message back telling me to email back on two different email addresses provided”
Returned two pairs of jeans but only one pair was refunded and no replies followed.
“only one pair of jeans has been refunded”
I recently purchased some clothing from Katch Me and I am delighted with my experience. The online store offers a wide range of trendy, stylish items that cater to various occasions. The website was easy to navigate, and I quickly found what I was looking for.
The quality of the clothes is exceptional, and the prices are affordable. They have a 'Stunning Star' collection which is perfect for important events such as weddings or parties. Additionally, they offer casual wear, activewear and accessories.
The customer service team at Katch Me is fantastic! They were very helpful when it came to answering my questions regarding sizing, delivery times and returns policy.
Shipping was fast too! My order arrived earlier than expected so I could wear it for an upcoming event!
Overall, I had a wonderful shopping experience with Katch Me - high-quality products paired with great customer support made me feel valued as a customer.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KatchMe runs an online fashion shop selling women’s clothing including jeans, jackets and coats. Its website shows product pages with photos, size guides and fabric details. Shoppers order through an online checkout that takes card payments. The site also lists delivery choices and a stated returns policy.