Reviews Analysed
21
We Collect & Analyse Reviews
KatchMe
Experiences & Reviews
KatchMe is an online clothing retailer operating an e-commerce store that sells apparel and accessories. The business handles web-based ordering, shipping and returns, and offers customer support channels for order queries and returns. Consumers researching KatchMe commonly seek details about delivery times, product durability, returns processing and responsiveness of customer service.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Many reviews report unresolved returns, delayed orders and missing refunds; a minority describe helpful or fast support when issues were resolved.
Share
Weak
28%
💰
Value for money
Limited mentions: some reviewers call prices affordable, while others say poor durability or unreturned refunds undermined perceived value.
Share
Mixed
3%
⚡
User experience
Some customers found the website easy to use and items fit well; others reported stock inconsistencies, lack of order updates and poor site experience.
Share
Mixed
6%
🔧
Product quality
Product reports vary: several reviewers praise fit and fabric, while others describe garments wearing out quickly or not matching expectations.
Share
Mixed
7%
📞
Communication
A large number of reviews describe unresponsive or slow replies, ignored emails and generic messages; a few note prompt, helpful responses.
Share
Weak
27%
⭐
Overall experience
Overall split: a small set of positive shopping experiences, but many reviewers report delivery, refund and contact failures that led to negative outcomes.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Katch Me = Quality clothes + Affordable Prices + Exceptional Customer Service
"I recently purchased some clothing from Katch Me and I am delighted with my experience. The online store offers a wide range of trendy, stylish items that cater to various occasions. The website was easy to navigate, and I quickly found what I was looking for. The quality of the clothes is exceptional, and the prices are affordable. They have a 'Stunning Star' collection which is perfect for important events such as weddings or parties. Additionally, they offer casual wear, activewear and accessories. The customer service team at Katch Me is fantastic! They were very helpful when it came to answering my questions regarding sizing, delivery times and returns policy. Shipping was fast too! My order arrived earlier than expected so I could wear it for an upcoming event! Overall, I had a wonderful shopping experience with Katch Me - high-quality products paired with great customer support made me feel valued as a customer."
Wyman
Collected.reviews
Mar 15, 2022
Featured for: Positive on service, quality, UX
Brilliant service and good quality!
"I was really pleased with the customer service. The quality of the outfits too were excellent. I..."
Vhairi Henderson
Trustpilot
Sep 30, 2025
Featured for: Praises quick replies and product quality
Awful quality
"Awful quality. Sales team are promoting long lasting high quality products. I had a pair of jeans costing £30 which lasted 4 months before material wo..."
Alice Heery
Trustpilot
Sep 30, 2025
Featured for: Complains about product quality, service
DO NOT ORDER FROM THIS COMPANY
"DO NOT ORDER FROM THIS COMPANY I ordered the Casual Short Sleeve Button Slim Top & Wide Leg Trousers Co-ord - Beige on 10th May for £34.78. I requeste..."
Sarah Taylor
Trustpilot
Sep 30, 2025
Featured for: Detailed refund failure and contact attempts
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Alice Heery
trustpilot.com
Sep 30, 2025
Awful quality
Awful quality. Sales team are promoting long lasting high quality products. I had a pair of jeans costing £30 which lasted 4 months before material wo...
A
Alexandra Delgado
trustpilot.com
Sep 30, 2025
No refund money
I returned the exact item I received because the pants were too big on me and they told me that they received the item but that it didn’t match any it...
k
katie van-roose
trustpilot.com
Sep 30, 2025
I had a slight issue with my order so I…
I had a slight issue with my order so I emailed the customer service team and they couldn’t h...
T
Tiffany Stanmore
trustpilot.com
Sep 30, 2025
Simple return policy.
My jeans were too little but...
K
Karen
trustpilot.com
Sep 30, 2025
Returned my jeans and had acknowledged…
Returned my jeans and had acknowledged that they have received them and will refund but still have not received the refund tried sending emails to the...
C
CLARE
trustpilot.com
Sep 30, 2025
This place is a joke
This place is a joke. I have been trying to return something for over the past 2 weeks and noone is getting back...
L
Lindsay Vermaesen
trustpilot.com
Sep 30, 2025
I ordered six weeks ago
I ordered six weeks ago. After four weeks, I sent an email and recei...
V
Vhairi Henderson
trustpilot.com
Sep 30, 2025
Brilliant service and good quality!
I was really pleased with the customer service. The quality of the outfits too were excellent. I...
S
Sarah Taylor
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY I ordered the Casual Short Sleeve Button Slim Top & Wide Leg Trousers Co-ord - Beige on 10th May for £34.78. I requeste...
K
Kate A
trustpilot.com
Sep 30, 2025
Horrible
It's been a month since I've ordered, haven't heard anything. I've emailed them to ask where my ord...
A
Aa
trustpilot.com
Sep 30, 2025
The jeans fit perfectly on my body
The jeans fit perfectly on my body, I love how stretchy...
S
Sarah Leahy
trustpilot.com
Sep 30, 2025
Run and keep running
RUN and keep running! I have been waiting for 4 MONTHS for my order and have been fobbed off by them over and over again. An absolute joke of a co...
M
Maisy Biggs
trustpilot.com
Sep 30, 2025
I ordered my items on the 21st April…
I ordered my items on the 21st April and didn’t receive any update about them. So I then emailed 15th may to see where they were. They then eventually...
M
Michelle Potter
trustpilot.com
Sep 30, 2025
Dreadful company
Dreadful company , ignore all emails to arrange a return , don’t waste your money avoid them , I’m now at the stage where I will ask my bank for a cha...
H
Hannah Cooper
trustpilot.com
Sep 30, 2025
Thieves.
Have an ongoing complaint with tick tock shop regarding this company. I’ve ordered from them many times before no issues. This time round I returned 3...
D
Dionne Welsh
trustpilot.com
Sep 30, 2025
Awful company would never buy from them…
Awful company would never buy from them ever again sent 10 emails no reply on returning items as sizes are wrong they are tiny absolutely joke went th...
M
Miss Patrice Nolan
trustpilot.com
Sep 30, 2025
I ordered a dress two weeks ago I only…
I ordered a dress two weeks ago I only live in Ireland go no information at all I’ve emailed them 4/5 times about it still nothing until today told me...
J
JoS
trustpilot.com
Sep 30, 2025
SHOCKING COMPANY
Don’t ever order off this company. Ordered a co-ord doesn’t fit right want to return but never email you ba...
C
Chantal
trustpilot.com
Sep 30, 2025
How do you get this company to email…
How do you get this company to email you back for a returns label. I’ve emailed 4-5 times and nothing. Tried to contact them on different social media...
E
Emily Layzell
trustpilot.com
Sep 30, 2025
I made an order for two pairs of jeans…
I made an order for two pairs of jeans off TikTok shop, both arrived and both were too big so I sent them back using a combined return label sent by y...
Conclusion
Reviews show a clear divide: some customers report satisfactory purchases, quick shipping and helpful, responsive support, while many others describe repeated problems with delivery, returns and refunds. A substantial portion of recent reviews highlight unacknowledged emails, delayed or missing refunds and difficulties obtaining return labels or confirmations. When considering a purchase, document orders, keep return tracking and preserve all correspondence. Consumers may want to use payment methods that offer purchase protection and check the returns policy before ordering.