Reviews show a clear divide: some customers report satisfactory purchases, quick shipping and helpful, responsive support, while many others describe repeated problems with delivery, returns and refunds. A substantial portion of recent reviews highlight unacknowledged emails, delayed or missing refunds and difficulties obtaining return labels or confirmations. When considering a purchase, document orders, keep return tracking and preserve all correspondence. Consumers may want to use payment methods that offer purchase protection and check the returns policy before ordering.
Examples from available reviews (Mar 2022 – Feb 2026).
They provided high-quality, affordable clothes with helpful customer service and fast delivery.
“The quality of the clothes is exceptional”
Customer service was responsive and the clothing quality was excellent.
“I was really pleased with the customer service.”
Jeans developed holes after four months and customer service ignored complaints.
“Awful quality”
Return was acknowledged but refund never received despite many emails.
“I’ve still not received my refund.”
Many reviews report unresolved returns, delayed orders and missing refunds; a minority describe helpful or fast support when issues were resolved.
Limited mentions: some reviewers call prices affordable, while others say poor durability or unreturned refunds undermined perceived value.
Some customers found the website easy to use and items fit well; others reported stock inconsistencies, lack of order updates and poor site experience.
Product reports vary: several reviewers praise fit and fabric, while others describe garments wearing out quickly or not matching expectations.
A large number of reviews describe unresponsive or slow replies, ignored emails and generic messages; a few note prompt, helpful responses.
Overall split: a small set of positive shopping experiences, but many reviewers report delivery, refund and contact failures that led to negative outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: February 2026
One pair of jeans smelled rotten and the offered refund seemed inadequate.
“the concrete (gray) pair smells like a rotting corpse”
Spent over £100 but never received the order and company ignores contact.
“Spent over £100 on items and not received them!!”
Chasing a refund for coats missing from a confirmed delivery since October 2025.
“I have been chasing a refund since October 2025”
Reviewer loves the jeans and strongly recommends them to others.
“LOVE these jeans.”
Jeans fit perfectly though shipping delays briefly caused worry.
“they arrived today and fit perfectly!”
Jeans had a very strong, persistent smell and return requests were refused.
“extremely strong, unpleasant smell that has not gone away”
Fast service and a well fitting, high-quality jacket as expected.
“Fast service and the jacket is fantastic.”
Returned jeans were confirmed received but refund has still not been processed.
“got an email showing items received back on 17th November . STILL not been refunded”
Received wrong, smelly jeans and was not refunded postage or helped promptly.
“they did not refund the expensive postage and packing costs I incurred”
Jeans developed holes after four months and customer service ignored complaints.
“Awful quality”
Returned an item but refund was withheld after the company disputed it.
“they received the item but that it didn’t match any item from their store”
Customer service responded quickly and resolved a minor order issue.
“they couldn’t have been more helpful.”
Return process was easy for jeans that were too small.
“My jeans were too little but the return process was easy.”
Returned jeans were acknowledged but refund never arrived and emails failed.
“will refund but still have not received the refund”
Tried returning items for two weeks but received no responses.
“noone is getting back to me”
Order not received after six weeks and emails went unanswered.
“I ordered six weeks ago. After four weeks, I sent an email and received no response.”
Customer service was responsive and the clothing quality was excellent.
“I was really pleased with the customer service.”
Return was acknowledged but refund never received despite many emails.
“I’ve still not received my refund.”
Order delayed for a month and customer emails went unanswered.
“It's been a month since I've ordered, haven't heard anything.”
Jeans fit perfectly and were comfortably stretchy.
“The jeans fit perfectly on my body, I love how stretchy they were.”
Waiting four months for an order with unfulfilled promises from company.
“I have been waiting for 4 MONTHS for my order”
Items arrived late, were returned, and no refund had been issued by June.
“and still no refund.”
Company ignores return emails and reviewer plans a bank chargeback.
“ignore all emails to arrange a return”
Returned two parcels but company claims only one was received despite tracking.
“They are saying they have only received one parcel back despite both parcels being sent back same time”
Multiple unanswered emails after returns and no refund for the items.
“sent 10 emails no reply on returning items”
Ordered from Ireland and received conflicting stock and delivery information without replies.
“it now says they don’t deliver to my address in Ireland”
Product didn't fit and return details were never confirmed by the company.
“want to return but never email you back to confirm the return details.”
Repeated attempts to get a returns label produced only generic replies, no solution.
“a generic message back telling me to email back on two different email addresses provided”
Returned two pairs of jeans but only one pair was refunded and no replies followed.
“only one pair of jeans has been refunded”
I recently purchased some clothing from Katch Me and I am delighted with my experience. The online store offers a wide range of trendy, stylish items that cater to various occasions. The website was easy to navigate, and I quickly found what I was looking for.
The quality of the clothes is exceptional, and the prices are affordable. They have a 'Stunning Star' collection which is perfect for important events such as weddings or parties. Additionally, they offer casual wear, activewear and accessories.
The customer service team at Katch Me is fantastic! They were very helpful when it came to answering my questions regarding sizing, delivery times and returns policy.
Shipping was fast too! My order arrived earlier than expected so I could wear it for an upcoming event!
Overall, I had a wonderful shopping experience with Katch Me - high-quality products paired with great customer support made me feel valued as a customer.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KatchMe is an online clothing retailer operating an e-commerce store that sells apparel and accessories. The business handles web-based ordering, shipping and returns, and offers customer support channels for order queries and returns. Consumers researching KatchMe commonly seek details about delivery times, product durability, returns processing and responsiveness of customer service.