Reviews show frequent praise for pillow comfort and measurable sleep benefits, especially for neck support and pregnancy use. Delivery and ordering are commonly reported as straightforward and prompt. Communication is generally rated positively by many customers, but several reviews cite unresponsiveness and at least two instances where refunds were needed after issues. Prospective buyers may weigh the consistent reports of comfort and support against the small number of service or quality failures; consider using a payment method with buyer protection if contact or returns are a concern.
Examples from available reviews (May 2022 – Feb 2026).
Received wrong pillow folded; company ignored emails; PayPal refunded purchase.
“PayPal have awarded me a refund.”
Body pillow improved sleep; customer service promptly sent missing case.
“customer service team quickly resolved the issue, sending one out promptly.”
Pillow greatly reduced pregnancy and slipped-disc related pain; improved sleep.
“no longer waking up in pain or feeling stiff in the morning.”
Easy ordering, timely delivery, very comfortable pillows at great price.
“most comfortable pillows i have had and a great price”
Many reviewers describe a simple ordering process and prompt delivery; a minority report wrong or damaged items on arrival.
Several customers comment on good prices and perceived value; a few say a faulty product made the purchase feel wasted.
Most users report improved sleep, reduced neck pain and pregnancy support from the pillows; a small number report negative outcomes.
Pillows are frequently described as comfortable, supportive and well made; isolated reviews mention damaged or misfilled items.
Several reviews praise quick, helpful customer-service replies; a few complain of unresponsiveness and limited contact options.
Overall impressions are positive for product comfort and delivery, though a minority experienced unresolved issues requiring refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No after-sales responses; pillow flattens and loses support during night.
“The customer service after purchase is abysmal.”
No shipping updates or replies; lack of communication caused distrust.
“No telephone contact number and the 'Chat' seems to be offline.”
Good pillows but company unresponsive to problem enquiries.
“absolutely no response - very poor customer service”
Slow delivery and poor communication, but pillows are comfortable.
“The company could do a better job of keeping people informed about the stock issues.”
Order not arrived and no tracking info; company didn't reply to email.
“they haven’t replied to my email query.”
Ordered pillows but they never arrived; communication lacking and refund processed.
“Kally Sleep may have an excellent product, but I never got to see it.”
Item lost in transit and contact form ignored; reviewer requests full refund.
“contact form on the website just gets ignored.”
Repeated warranty requests ignored since July; no acknowledgement from company.
“I have been contacting the company since July 2025 to claim under their guarantee/warranty”
Pillow considered poor quality and excessively bulky.
“Pillow of poor quality - way too fat.”
Received incorrect-sized covers and customer service didn't respond to exchange request.
“The pillow cases I was sent were too small.”
Late delivery and no initial responses; pillows received and are good quality.
“pillows now received and have changed the star review to 3 as they are of good quality.”
Company responded to complaint and resolved delivery issue; pillows are superb.
“Kally Sleep responded quickly and positively to put things right.”
Pillow quickly lost shape and caused increased neck pain and snoring.
“Felt good initially but quickly lost shape , now my neck is stiffer than it ever was :(”
Evri failed delivery and company didn't respond; reviewer will seek payment reclaim.
“Sent items by Evri who failed to deliver to the correct address”
Cancelled order after reading reviews and received prompt refund.
“Within half an hour I had been refunded.”
Order delayed with no reply from customer services about restock.
“I would really like to know where my order is”
Order not received and communication limited to a single stock message.
“I have only ever received 1 email with the quoted statement above”
Side sleeper pillows were uncomfortably hard and one corner lacked filling.
“Very hard pillow and one corner was not filled”
Company replaced pillow cover free of charge without question.
“They replaced for free the cover of my pillow without question”
Order delayed and initially not received, but pillows arrived and pleased.
“Received pillows! Wanted to update to say that they are really very good!”
No responses from company; damaged product arrived and £90 wasted.
“Product is damaged £90 wasted”
Easy ordering, timely delivery, very comfortable pillows at great price.
“most comfortable pillows i have had and a great price”
Supportive pillow greatly helped neck pain and suits side sleepers.
“A game changer with my neck”
Customer service responded quickly and resolved payment concern; order arrived promptly.
“almost by return a customer services rep replied”
Comfy pillow supports side sleeping but not yet fully supports pregnancy bump.
“really supporting me in getting a good night's sleep!”
Pillow greatly reduced pregnancy and slipped-disc related pain; improved sleep.
“no longer waking up in pain or feeling stiff in the morning.”
Chose this moulded pillow; it's wonderfully comfortable and aids sleep.
“It is wonderfully comfortable and aids sleep.”
Finally found a durable, super-comfy body pillow that retains shape.
“being a body pillow it's like getting a hug all night!”
Quick delivery and very satisfied with the product.
“Quick delivery, very happy with product”
Ordering was simple and the item met expectations.
“Simple to order, item was as expected”
Pillow arrived early, comfortable and good value.
“Very comfortable and good value.”
Brilliant experience from start to finish.
“Brilliant from start to finish”
Helpful website advice and prompt delivery; satisfied with pillow.
“Great advice on their website.”
Pillow has helped the reviewer sleep better.
“Great pillow and has really helped me sleep better.”
Body pillow improved sleep; customer service promptly sent missing case.
“customer service team quickly resolved the issue, sending one out promptly.”
Product arrived promptly and company donates returned items; excellent pillow design.
“by far the best pillows designed by experts!”
Received wrong pillow folded; company ignored emails; PayPal refunded purchase.
“PayPal have awarded me a refund.”
Super comfy and supportive during pregnancy and breastfeeding.
“Super comfy and supportive for pregnancy and breastfeeding”
Supportive pillow improves sleep and mood; delivered on time at good price.
“it feels like you are hugging or being hugged”
Easy ordering, prompt delivery and good communication; comfortable pillow.
“No neck ache!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kally Sleep is an online retailer offering pillows and sleep accessories. Consumers looking for reviews should check the company website for product range, sizing and delivery or contact options. Independent review summaries can help assess product comfort, delivery performance and after-sales support before buying.