Reviews Analysed
21
We Collect & Analyse Reviews
Just Miniatures
Experiences & Reviews
Just Miniatures is an online retailer specialising in miniature bottles of alcoholic beverages and related gift and party items. The business commonly sells single miniatures, multipacks and bulk/wholesale options through an e‑commerce site. Consumers researching Just Miniatures reviews usually look for information on order fulfilment, product condition, pricing and customer support when planning events or retail purchases.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
22d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report missing orders or delayed fulfilment; one early review praises professional packaging and timely arrival.
Share
Weak
24%
💰
Value for money
Many customers report lost payments or delayed refunds after orders were not delivered; a few recovered funds via PayPal or bank.
Share
Weak
25%
⚡
User experience
Several reviewers note site or ordering problems — site closures, new wholesale pages and unmet delivery promises affected purchases.
Share
Weak
6%
🔧
Product quality
Only one reviewer described the miniatures as tasty and well packaged; most reviews do not comment on product condition.
Share
Mixed
1%
📞
Communication
Frequent complaints that emails, WhatsApp and phone messages went unanswered; some report rude replies or only automated responses.
Share
Weak
19%
⭐
Overall experience
Overall feedback is predominantly negative, centred on non‑delivery, refund failures and poor support; a small minority had positive experiences.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Stowells Shiraz Australian Red Wine- 18.7ml
"I was so excited to get these bottles of wine. I was afraid they would be delayed as we wanted them for a birthday celebration. We ordered three boxes of Stowells Shiraz Australian Red Wine- 18.7ml. They were packaged so professionally and arrived in pristine condition. We had a great time celebrating with the wine and appetizers. They are tasty and the flavor is just awesome. Everyone enjoyed the wines and stated they were very smooth. We can't wait to try the remaining bottles for lunch or dinner! I will definitely order from this company again. I'm impressed by their customer services and prices."
Sam Dustin
Collected.reviews
Nov 25, 2021
Featured for: Positive: delivery, packaging, product quality
Dreadful no existent customer service and delivery of goods
"Ordered and paid before Christmas 2021, email received and that's it - no delivery no refund and not once a reply to the numerous emails, text message..."
HEATHER JAMES
Trustpilot
Sep 30, 2025
Featured for: Typical: no delivery, no replies
Avoid this company. Zero customer service.
"Ordered miniatures on the 14th December with a 3-4 day delivery time. The email response sais there may be some delays due to Covid and the fact that..."
Mr Gatward
Trustpilot
Sep 30, 2025
Featured for: PayPal refund after failed delivery
What absolute low life scum bags
"What absolute low life scum bags. I ordered some mini bottles in November for Xmas stockings and they said they were arriving but never turned up. The..."
Chris Anthony
Trustpilot
Sep 30, 2025
Featured for: Website closed, promised help then silence
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tom Brown
trustpilot.com
Sep 30, 2025
DO NOT ORDER ANYTHING FROM THIS FAKE…
DO NOT ORDER ANYTHING FROM THIS FAKE COMPANY!!! According to the fake customer service department- I apparently didn’t have a correct shipping address...
L
Lucy Malcolm Green
trustpilot.com
Sep 30, 2025
An absolute con - do not buy from here
An absolute con. Order never arrived and no communica...
E
Emily Walker
trustpilot.com
Sep 30, 2025
At the time reviews seemed to be okay…
At the time reviews seemed to be okay so I placed an order in November to fill an advent calendar. Weeks pass I message their WhatsApp where I'm told...
C
Chris Anthony
trustpilot.com
Sep 30, 2025
What absolute low life scum bags
What absolute low life scum bags. I ordered some mini bottles in November for Xmas stockings and they said they were arriving but never turned up. The...
J
Julie Yates
trustpilot.com
Sep 30, 2025
Dirty scammers
Dirty scammers still waiting for my mone...
E
Emily Nash
trustpilot.com
Sep 30, 2025
Terrible!
Had used this company once before and received my order with no problems. Like everyone else I ordered at the beginning of this year and never receive...
L
Lindsey Caldow
trustpilot.com
Sep 30, 2025
Ordered £60 worth of miniatures and…
Ordered £60 worth of miniatures and paid for next day delivery. Didn’t receive any...
L
Lisa Bauer
trustpilot.com
Sep 30, 2025
Ordered for a wedding and paid in full…
Ordered for a wedding and paid in full a...
S
Stuart Williams
trustpilot.com
Sep 30, 2025
Avoid
Avoid, ordered goods beginning of December 2021 for Christmas gifts and yet to receive those or a re...
H
HEATHER JAMES
trustpilot.com
Sep 30, 2025
Dreadful no existent customer service and delivery of goods
Ordered and paid before Christmas 2021, email received and that's it - no delivery no refund and not once a reply to the numerous emails, text message...
M
Mark Jackson
trustpilot.com
Sep 30, 2025
Ordered before Christmas for a family…
Ordered before Christmas for a family member. Completely forgot about the order until recently when he mention...
G
Gillian
trustpilot.com
Sep 30, 2025
Horrendous company
Horrendous company. Paid in November and didn’t receive my order. Ignored my emails etc. I raised a dispute with...
S
Samantha Rosam
trustpilot.com
Sep 30, 2025
Absolutely gutted 😡
Omg I am gutted and wish I had read the reviews before ordering back in January - I had used before but obviously when it was in better times 😢 unfort...
G
George Randall
trustpilot.com
Sep 30, 2025
Good riddance to a once great company.
One star is being polite. So good to see the company has now closed down. Still waiting for a ref...
M
Mr Gatward
trustpilot.com
Sep 30, 2025
Avoid this company. Zero customer service.
Ordered miniatures on the 14th December with a 3-4 day delivery time. The email response sais there may be some delays due to Covid and the fact that...
A
Amanda McGee
trustpilot.com
Sep 30, 2025
To everyone who has had a bad…
To everyone who has had a bad experience. I did a p...
A
Andi W
trustpilot.com
Sep 30, 2025
DO NOT USE. Order not delivered and no response
Ordered late November and it didn't arrive. Contacted via email and no response. Attempted to contact again on same email and now address is invalid....
S
Sue Mordey
trustpilot.com
Sep 30, 2025
What a con this company is
What a con this company is! I placed an order at the beginning of December and have still not received the goods. I have emailed...
C
Colin and thanks for your order
trustpilot.com
Sep 30, 2025
scam
Like many others, i placed an order on 30 November but have never received the goods. Have emailed an...
E
Ellen Holly
trustpilot.com
Sep 30, 2025
SCAM
Ordered 10 miniature Smirnoff on 17th December, still awaiting goods o...
Conclusion
Customer reports are dominated by missed deliveries and unresolved refund requests for orders placed around late 2021. Many reviewers describe repeated attempts to contact the company via email, WhatsApp or phone that went unanswered or returned automated replies. A small number of customers recovered funds by disputing charges through PayPal or their bank, and one earlier review praised packaging and product taste. If you are considering ordering, prefer payment methods with buyer protection (card or PayPal), place small test orders first and keep records of order confirmations and communications.