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We Collect & Analyse Reviews

Just Miniatures
Experiences & Reviews

Just Miniatures is an online retailer specialising in miniature bottles of alcoholic beverages and related gift and party items. The business commonly sells single miniatures, multipacks and bulk/wholesale options through an e‑commerce site. Consumers researching Just Miniatures reviews usually look for information on order fulfilment, product condition, pricing and customer support when planning events or retail purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 5%
Latest Review 22d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Most reviewers report missing orders or delayed fulfilment; one early review praises professional packaging and timely arrival.

Share
24%
Weak
💰

Value for money

Many customers report lost payments or delayed refunds after orders were not delivered; a few recovered funds via PayPal or bank.

Share
25%
Weak

User experience

Several reviewers note site or ordering problems — site closures, new wholesale pages and unmet delivery promises affected purchases.

Share
6%
Weak
🔧

Product quality

Only one reviewer described the miniatures as tasty and well packaged; most reviews do not comment on product condition.

Share
1%
Mixed
📞

Communication

Frequent complaints that emails, WhatsApp and phone messages went unanswered; some report rude replies or only automated responses.

Share
19%
Weak

Overall experience

Overall feedback is predominantly negative, centred on non‑delivery, refund failures and poor support; a small minority had positive experiences.

Share
25%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
Tom Brown
trustpilot.com Sep 30, 2025

DO NOT ORDER ANYTHING FROM THIS FAKE…

DO NOT ORDER ANYTHING FROM THIS FAKE COMPANY!!! According to the fake customer service department- I apparently didn’t have a correct shipping address...

L
Lucy Malcolm Green
trustpilot.com Sep 30, 2025

An absolute con - do not buy from here

An absolute con. Order never arrived and no communica...

E
Emily Walker
trustpilot.com Sep 30, 2025

At the time reviews seemed to be okay…

At the time reviews seemed to be okay so I placed an order in November to fill an advent calendar. Weeks pass I message their WhatsApp where I'm told...

C
Chris Anthony
trustpilot.com Sep 30, 2025

What absolute low life scum bags

What absolute low life scum bags. I ordered some mini bottles in November for Xmas stockings and they said they were arriving but never turned up. The...

J
Julie Yates
trustpilot.com Sep 30, 2025

Dirty scammers

Dirty scammers still waiting for my mone...

E
Emily Nash
trustpilot.com Sep 30, 2025

Terrible!

Had used this company once before and received my order with no problems. Like everyone else I ordered at the beginning of this year and never receive...

L
Lindsey Caldow
trustpilot.com Sep 30, 2025

Ordered £60 worth of miniatures and…

Ordered £60 worth of miniatures and paid for next day delivery. Didn’t receive any...

L
Lisa Bauer
trustpilot.com Sep 30, 2025

Ordered for a wedding and paid in full…

Ordered for a wedding and paid in full a...

S
Stuart Williams
trustpilot.com Sep 30, 2025

Avoid

Avoid, ordered goods beginning of December 2021 for Christmas gifts and yet to receive those or a re...

H
HEATHER JAMES
trustpilot.com Sep 30, 2025

Dreadful no existent customer service and delivery of goods

Ordered and paid before Christmas 2021, email received and that's it - no delivery no refund and not once a reply to the numerous emails, text message...

M
Mark Jackson
trustpilot.com Sep 30, 2025

Ordered before Christmas for a family…

Ordered before Christmas for a family member. Completely forgot about the order until recently when he mention...

G
Gillian
trustpilot.com Sep 30, 2025

Horrendous company

Horrendous company. Paid in November and didn’t receive my order. Ignored my emails etc. I raised a dispute with...

S
Samantha Rosam
trustpilot.com Sep 30, 2025

Absolutely gutted 😡

Omg I am gutted and wish I had read the reviews before ordering back in January - I had used before but obviously when it was in better times 😢 unfort...

G
George Randall
trustpilot.com Sep 30, 2025

Good riddance to a once great company.

One star is being polite. So good to see the company has now closed down. Still waiting for a ref...

M
Mr Gatward
trustpilot.com Sep 30, 2025

Avoid this company. Zero customer service.

Ordered miniatures on the 14th December with a 3-4 day delivery time. The email response sais there may be some delays due to Covid and the fact that...

A
Amanda McGee
trustpilot.com Sep 30, 2025

To everyone who has had a bad…

To everyone who has had a bad experience. I did a p...

A
Andi W
trustpilot.com Sep 30, 2025

DO NOT USE. Order not delivered and no response

Ordered late November and it didn't arrive. Contacted via email and no response. Attempted to contact again on same email and now address is invalid....

S
Sue Mordey
trustpilot.com Sep 30, 2025

What a con this company is

What a con this company is! I placed an order at the beginning of December and have still not received the goods. I have emailed...

C
Colin and thanks for your order
trustpilot.com Sep 30, 2025

scam

Like many others, i placed an order on 30 November but have never received the goods. Have emailed an...

E
Ellen Holly
trustpilot.com Sep 30, 2025

SCAM

Ordered 10 miniature Smirnoff on 17th December, still awaiting goods o...

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Conclusion

Customer reports are dominated by missed deliveries and unresolved refund requests for orders placed around late 2021. Many reviewers describe repeated attempts to contact the company via email, WhatsApp or phone that went unanswered or returned automated replies. A small number of customers recovered funds by disputing charges through PayPal or their bank, and one earlier review praised packaging and product taste. If you are considering ordering, prefer payment methods with buyer protection (card or PayPal), place small test orders first and keep records of order confirmations and communications.