Most reviewers say their orders never arrived and their payments were not refunded. Customers describe little direct help from the company, with many getting automated replies or no response at all. Some buyers got their money back through banks or PayPal disputes. One review praises the packaging and the condition of the bottles that did arrive.
Examples from available reviews (Nov 2021 – Feb 2026).
Order placed before Christmas never arrived and nobody can be contacted.
“Can't get hold of anyone through email, phone etc.”
Company closed and a refund from November is still awaited.
“Still waiting for a refund from November 2021.”
Raised a PayPal dispute and successfully received a refund through PayPal.
“I did a paypal dispute and got my money back through paypal x”
Bottles arrived in pristine condition and tasted smooth at celebration.
“They were packaged so professionally and arrived in pristine condition.”
Reviews describe ongoing order-fulfilment problems. Several people mention long delays, orders that never shipped, and the business being closed. Some buyers turned to outside channels to sort out their payments.
Many customers say they paid but never received the items, raising clear value concerns. A few reports mention refunds only after bank chargebacks or PayPal disputes. Positive comments about value are rare in the dataset.
Buyers describe trying repeatedly to reach the seller with little success. Several orders placed around holiday periods were still unresolved. Multiple entries mention automated replies and contact details that did not work.
One review praises the packaging and the product condition on arrival. That is the only positive product note in the reviews provided. No other comments mention durability or defects.
Communication issues dominate the reviews. People report emails going unanswered, automated replies, and contact addresses they could not reach. A small number say they only got a response after starting third-party disputes.
These reviews leave a negative overall picture, driven by delivery failures and broken communication. A few customers recovered funds through external dispute processes. Product satisfaction appears limited to one positive report of a successful delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order unresolved and emails went unanswered after poor customer service.
“My emails go unanswered.”
Order never arrived and there was no communication about refund.
“Order never arrived and no communication despite my multiple attempts to ask for a refund.”
Order not delivered and refund or cancellation requests went unanswered.
“Still waiting for a refund.”
Mini bottles ordered for Christmas never arrived and messages went unanswered.
“they said they were arriving but never turned up.”
Still waiting for a refund after ordering in December.
“still waiting for my money back for a order I placed in December!!”
Previous order was fine but recent order not delivered and no refund.
“No refund, no response to emails, nothing.”
Paid for items not received but refunded via the bank.
“Didn’t receive any product and luckily managed to get my money back via the bank.”
Paid in full for a wedding order but received no response or refund.
“paid in full and no response or refund when they closed”
Goods ordered in December not received and refund has not been issued.
“yet to receive those or a refund (or even reply)”
Paid before Christmas but no delivery, reply, or refund followed.
“no delivery no refund and not once a reply to the numerous emails”
Order placed before Christmas never arrived and nobody can be contacted.
“Can't get hold of anyone through email, phone etc.”
Paid in November, no delivery, and dispute was rejected despite non-response.
“Paid in November and didn’t receive my order.”
Paid without buyer protection and lost money; business orders were unfulfilled.
“I didn’t pay by credit card or PayPal so not looking hopeful”
Company closed and a refund from November is still awaited.
“Still waiting for a refund from November 2021.”
Order delayed, messages unanswered, but a PayPal refund was received.
“I have now received a refund from PayPal but for a penny less than I paid.”
Raised a PayPal dispute and successfully received a refund through PayPal.
“I did a paypal dispute and got my money back through paypal x”
Order didn't arrive and contact attempts failed; contact address became invalid.
“now address is invalid”
Payment taken but goods never arrived and all contact attempts failed.
“have still not received the goods.”
Order placed on 30 November not received and only automated responses received.
“only get automated responses.”
Ordered on 17 December and still awaiting goods and replies.
“still awaiting goods or a reply to emails.”
I was so excited to get these bottles of wine. I was afraid they would be delayed as we wanted them for a birthday celebration. We ordered three boxes of Stowells Shiraz Australian Red Wine- 18.7ml. They were packaged so professionally and arrived in pristine condition. We had a great time celebrating with the wine and appetizers. They are tasty and the flavor is just awesome. Everyone enjoyed the wines and stated they were very smooth. We can't wait to try the remaining bottles for lunch or dinner! I will definitely order from this company again. I'm impressed by their customer services and prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Miniatures runs an online shop selling small-format collectibles and gift items. The site shows product photos, dimensions, and item descriptions. Shoppers can order using standard online payments such as cards and PayPal. The website also posts shipping and returns details to help guide buyers.