Many reviewers describe quick fulfilment, accurate descriptions, and sharp prices. Many also mention authentic items, careful packaging, and helpful staff. Most complaints focus on returns, refunds, and surprise customs or VAT charges after purchase. Several customers also say they received the wrong item or only a partial refund after returning an order.
Examples from available reviews (Dec 2021 – Mar 2026).
Good designer selection, fast shipping and great prices.
“Great selection of designers fast shipping and great prices.”
Fast shipping, great price, and perfectly fitting Etro jeans.
“The jeans fit perfectly.”
Seller refused VAT and customs refunds and charged return shipping.
“They refused to refund me £160 VAT for an item I returned.”
Returned purchase incurred high shipping and unexpected customs fees.
“NEVER BUY ON THIS WEBSITE IF YOU MAY CONSIDER TO RETURN THE ITEM.”
Fast dispatch and short delivery times come up often in positive reviews. Several customers praise helpful or proactive support when items arrive damaged or need a replacement. Negative stories often centre on return disputes and refusals to issue certain refunds.
Many shoppers point to competitive prices, discounts, and clear pricing as key reasons to buy. Value drops when unexpected import duties or high return shipping costs appear. Several reviews warn that return-related fees can wipe out the initial savings.
Many buyers report an easy checkout, neat packaging, and tracking updates that arrive on time. Others describe messy experiences after purchase, including cancelled orders, frozen accounts, and slow reimbursements. Repeat customers often cite consistently fast delivery as a reason they keep coming back.
Many reviews say items arrive in the expected condition and fit as described. A smaller set mentions differences in colour, length, or translucency compared with the listing. Several customers specifically note that the designer goods are authentic and the packaging is satisfactory.
Positive reviews mention quick replies and useful back-and-forth with support. Negative comments describe slow responses, missing import documents, and account access problems in some cases. When issues get resolved quickly, reviewers tend to rate the service positively.
Many customers report smooth ordering and delivery, and rate the experience highly. A separate cluster of harsh feedback focuses on returns, refunds, and customs-related disputes. Overall, reviews split between frequent easy purchases and concentrated problems after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Account was reopened; reviewer thanks the company.
“My Frozen Account Is Open Again—Thanks!”
Garment was more transparent and longer than depicted; refund reduced by fees.
“The garment was significantly more transparent and longer than what was depicted”
Seller refused VAT and customs refunds and charged return shipping.
“They refused to refund me £160 VAT for an item I returned.”
Company shipped different items without reason; reviewer warns others.
“Stay away, will ship different items for no reason”
Reviewer alleges company sent wrong item and charged excessive return fees.
“DO NOT SHOP ON THIS WEBSITE!!!”
Company refused to refund, alleging the returned dress had been worn.
“Julian fashion does not want to pay the money back as they insist that I have worn the dress!”
Responsive seller and express two-day delivery with excellent tracking.
“They responded quickly and the dress fits perfectly!”
Long returns for UK customers with high return fees; reviewer warns others.
“Their return fees are insane.”
Return refund was incorrect and promised import documents were not provided.
“I noticed that I was charged over $100 more than it should be”
Order was short-shipped; company blamed customer and would not rectify.
“they sent you one pair.”
Returned purchase incurred high shipping and unexpected customs fees.
“NEVER BUY ON THIS WEBSITE IF YOU MAY CONSIDER TO RETURN THE ITEM.”
Customer praised helpful staff and special items with great prices.
“she really was a great help”
Wrong size shipped, delayed refund, and partial reimbursement received.
“When finally returning my money, they gave me 300$”
Received jeans in a different colour and faced return charges.
“Received different colour jeans”
Order was cancelled after confirmation and price later doubled.
“they canceled my order and the bag amount is doubled on the website.”
Repeat customer praised fast shipping and good customer service.
“Fast shipping and great products.”
I recently had the pleasure of shopping at Julian Fashion, an online luxury fashion boutique. From start to finish, my experience was nothing short of exceptional.
The website was easy to navigate and aesthetically pleasing. I appreciated the attention to detail in their Spring Summer 2023 collection - every item exuded style and quality. I found myself drawn towards a pair of sleek leather boots that were precisely what I'd been searching for.
I placed my order with ease and was pleased to receive my purchase within just a few days. The packaging was elegant, adding an extra special touch to the already luxurious experience.
When it came time to try on my new boots, they fit like a dream! The craftsmanship was impeccable, leaving no doubt in my mind that this purchase would last me through many seasons to come.
Overall, I highly recommend Julian Fashion for anyone looking for high-end pieces that are both stylish and timeless. Thank you for such a wonderful shopping experience!
Hoodie quality was excellent, size fit and shipping was fast.
“Size was great and the shipping was fast.”
Order shipped from Italy arrived very quickly without import taxes.
“the package arrived this morning 02-21-22 before 12 noon FROM ITALY!!!”
Received perfect item, easy return in EU and fast refund.
“They refunded my money very quick aswell!”
Slow communication and large unexpected customs duties made shopping chaotic.
“The experience is definitely appalling.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Julian Fashion runs an online store that sells designer clothing, bags, and accessories. Product pages show photos, sizing details, and pricing. The company ships orders for domestic and international customers and offers tracked delivery. Customers can use online support to ask product questions or start a return.