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We Collect & Analyse Reviews

Joseph Turner
Experiences & Reviews

Joseph Turner is a UK menswear retailer specialising in tailored shirts, knitwear, jackets and related accessories. The business operates an online store and mail‑order service aimed at customers seeking classic, well‑constructed menswear. People searching reviews for Joseph Turner are typically looking for information on product quality, sizing, delivery and returns procedures.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 22d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Many reviews describe helpful staff, efficient returns and prompt refunds; a small number report dismissive handling or unresolved issues.

Share
23%
Strong
💰

Value for money

Some reviewers cite sensible pricing and reasonable value, while a few report specific purchases where material or durability reduced perceived value.

Share
4%
Mixed

User experience

Customers frequently report easy online ordering, prompt dispatch and straightforward returns; isolated reports note delayed or undelivered items.

Share
20%
Strong
🔧

Product quality

Most reviews praise fit, construction and durable materials across shirts, trousers and knitwear; a minority report fabric weight or defect issues.

Share
19%
Strong
📞

Communication

Some customers describe clear updates and staff follow‑up; a small sample reports poor responses or unanswered requests.

Share
5%
Mixed

Overall experience

Overall reviewers are positive about products and service, though a few note delivery delays or isolated product faults affecting their experience.

Share
28%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Paul Morris
trustpilot.com Sep 30, 2025

I puchased shoes which did not fit and…

I puchased shoes which did not fit and returned them with the paid postage labe...

E
Ewan
trustpilot.com Sep 30, 2025

Absolutely spot on

Absolutely spot on. Great service and in this instance very...

M
Mr Eugen Winter
trustpilot.com Sep 30, 2025

I found the staff very helpful when I…

I found the staff very helpful when I went to order some shirts. They were on offer, but I had lost the offer details. They soon found what I needed a...

F
Frank Stewart
trustpilot.com Sep 30, 2025

Good quality goods

Good quality goods, helpful s...

C
Customer
trustpilot.com Sep 30, 2025

Fobbing off at it's finest!

Last summer I switched from Charles Tyrwhitt as they were increasingly going 'slim fit' on their regular range and coupled to increasing products from...

P
Penny
trustpilot.com Sep 30, 2025

perfect fit for men who like comfort as well as style

I have always liked Turner's clothing to buy for my husband - who is somewhat conservative in dress and very particular about comfort as well as style...

S
S Jones
trustpilot.com Sep 30, 2025

Good choice of items

Good choice of items, sensibly...

S
Simon Barnetson
trustpilot.com Sep 30, 2025

Blue and purple pullover.

I had a slight problem ordering on line, then my bank did not complete my payment. This was probably my fa...

P
Philip Terry
trustpilot.com Sep 30, 2025

Moleskin Jeans material is lightweight.

I have ordered shirts and trousers from JT before and always found them good value well made, so I was a bit disappointed when my latest purchase of 2...

J
James
trustpilot.com Sep 30, 2025

Will definitely be back...

Trousers arrived promptly and were good quality. Had to return some because of size, free return and prompt refund. And import...

J
Jane Hargraves
trustpilot.com Sep 30, 2025

The Best

The best firm I have ever dealt with. Efficient, helpfu...

M
Mr Begg
trustpilot.com Sep 30, 2025

Very efficient service and quality…

Very efficient servic...

W
William Whiteley
trustpilot.com Sep 30, 2025

Item not delivered after 4 weeks

Ordered an over shirt on 13/10 as a late autumn...

M
M Bastani
trustpilot.com Sep 30, 2025

Great products and great service

Great products a...

j
john
trustpilot.com Sep 30, 2025

Happy customer…

Always straight forward doing busine...

C
Carol
trustpilot.com Sep 30, 2025

Great service

Great service. Excellent quality...

A
Antony Ball
trustpilot.com Sep 30, 2025

I’ve bought from J Turner a few times

I’ve bought from J Turner a few times. Lovely products, excellent delivery and v...

M
MeAgain
trustpilot.com Sep 30, 2025

Great quality product IMHO

Great quality produc...

M
Mary Braithwaite
trustpilot.com Sep 30, 2025

Good Service from Joseph Turner

The service was very good and the product was also of good quality. Unfortunately the jumpe...

P
Peter Bailey
trustpilot.com Sep 30, 2025

Two rugby shirts ordered

Two rugby shirts ordered, delivered promptly. Product well ma...

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Conclusion

Reviews show a consistent pattern of positive feedback on garment fit, build quality and helpful customer service, including prompt refunds and straightforward returns. Delivery and ordering are generally described as smooth, but there are isolated reports of delayed or undelivered items. A minority of reviews point to product issues (lightweight fabric or squeaking shoes) and at least one example of poor issue resolution. Prospective buyers should check sizing and the returns policy before purchase and contact customer service promptly if a fault or delivery problem arises.