Joseph Turner
Experiences & Reviews
Joseph Turner is a UK menswear retailer specialising in tailored shirts, knitwear, jackets and related accessories. The business operates an online store and mail‑order service aimed at customers seeking classic, well‑constructed menswear. People searching reviews for Joseph Turner are typically looking for information on product quality, sizing, delivery and returns procedures.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews describe helpful staff, efficient returns and prompt refunds; a small number report dismissive handling or unresolved issues.
Value for money
Some reviewers cite sensible pricing and reasonable value, while a few report specific purchases where material or durability reduced perceived value.
User experience
Customers frequently report easy online ordering, prompt dispatch and straightforward returns; isolated reports note delayed or undelivered items.
Product quality
Most reviews praise fit, construction and durable materials across shirts, trousers and knitwear; a minority report fabric weight or defect issues.
Communication
Some customers describe clear updates and staff follow‑up; a small sample reports poor responses or unanswered requests.
Overall experience
Overall reviewers are positive about products and service, though a few note delivery delays or isolated product faults affecting their experience.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Uncompromising Quality From Joseph Turner
"I recently purchased a few shirts from Joseph Turner and I must say that I am thoroughly impressed with the quality of their products. The beautifully tailored men's shirts are an absolute delight to wear as they fit perfectly and offer great comfort. The material is also of uncompromising quality, which can be seen in its durability. Their collection is not limited to just shirts, but extends to handsome jackets as well as quality knitwear for men. It appears that every article of clothing has been crafted with an attention to detail, resulting in nothing less than exceptional pieces. Shopping on their website was a breeze too. The ordering process was seamless and delivery was prompt. Overall, I had a wonderful experience with Joseph Turner and will definitely be shopping here again soon."
Fobbing off at it's finest!
"Last summer I switched from Charles Tyrwhitt as they were increasingly going 'slim fit' on their regular range and coupled to increasing products from..."
I puchased shoes which did not fit and…
"I puchased shoes which did not fit and returned them with the paid postage labe..."
Item not delivered after 4 weeks
"Ordered an over shirt on 13/10 as a late autumn..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I puchased shoes which did not fit and…
I puchased shoes which did not fit and returned them with the paid postage labe...
Absolutely spot on
Absolutely spot on. Great service and in this instance very...
I found the staff very helpful when I…
I found the staff very helpful when I went to order some shirts. They were on offer, but I had lost the offer details. They soon found what I needed a...
Good quality goods
Good quality goods, helpful s...
Fobbing off at it's finest!
Last summer I switched from Charles Tyrwhitt as they were increasingly going 'slim fit' on their regular range and coupled to increasing products from...
perfect fit for men who like comfort as well as style
I have always liked Turner's clothing to buy for my husband - who is somewhat conservative in dress and very particular about comfort as well as style...
Good choice of items
Good choice of items, sensibly...
Blue and purple pullover.
I had a slight problem ordering on line, then my bank did not complete my payment. This was probably my fa...
Moleskin Jeans material is lightweight.
I have ordered shirts and trousers from JT before and always found them good value well made, so I was a bit disappointed when my latest purchase of 2...
Will definitely be back...
Trousers arrived promptly and were good quality. Had to return some because of size, free return and prompt refund. And import...
The Best
The best firm I have ever dealt with. Efficient, helpfu...
Very efficient service and quality…
Very efficient servic...
Item not delivered after 4 weeks
Ordered an over shirt on 13/10 as a late autumn...
Great products and great service
Great products a...
Happy customer…
Always straight forward doing busine...
Great service
Great service. Excellent quality...
I’ve bought from J Turner a few times
I’ve bought from J Turner a few times. Lovely products, excellent delivery and v...
Great quality product IMHO
Great quality produc...
Good Service from Joseph Turner
The service was very good and the product was also of good quality. Unfortunately the jumpe...
Two rugby shirts ordered
Two rugby shirts ordered, delivered promptly. Product well ma...
Conclusion
Reviews show a consistent pattern of positive feedback on garment fit, build quality and helpful customer service, including prompt refunds and straightforward returns. Delivery and ordering are generally described as smooth, but there are isolated reports of delayed or undelivered items. A minority of reviews point to product issues (lightweight fabric or squeaking shoes) and at least one example of poor issue resolution. Prospective buyers should check sizing and the returns policy before purchase and contact customer service promptly if a fault or delivery problem arises.