Reviews show a consistent pattern of positive feedback on garment fit, build quality and helpful customer service, including prompt refunds and straightforward returns. Delivery and ordering are generally described as smooth, but there are isolated reports of delayed or undelivered items. A minority of reviews point to product issues (lightweight fabric or squeaking shoes) and at least one example of poor issue resolution. Prospective buyers should check sizing and the returns policy before purchase and contact customer service promptly if a fault or delivery problem arises.
Examples from available reviews (Feb 2015 – Feb 2026).
Excellent tailoring, durable materials, and a seamless online ordering experience.
“The material is also of uncompromising quality”
Shoes squeaked and customer felt fobbed off by returns handling.
“the level of 'fobbing off' instead of sorting the issue astounds me”
Returned ill-fitting shoes and received an immediate refund.
“The cost was immediately refunded by the company.”
Ordered an overshirt in October but it remained undelivered by November.
“Still not delivered on 8/11.”
Many reviews describe helpful staff, efficient returns and prompt refunds; a small number report dismissive handling or unresolved issues.
Some reviewers cite sensible pricing and reasonable value, while a few report specific purchases where material or durability reduced perceived value.
Customers frequently report easy online ordering, prompt dispatch and straightforward returns; isolated reports note delayed or undelivered items.
Most reviews praise fit, construction and durable materials across shirts, trousers and knitwear; a minority report fabric weight or defect issues.
Some customers describe clear updates and staff follow‑up; a small sample reports poor responses or unanswered requests.
Overall reviewers are positive about products and service, though a few note delivery delays or isolated product faults affecting their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Good products with easy returns and very helpful customer service.
“Good products ,easy returns, very helpful customer services.”
Phone order handled helpfully; shirts arrived as described and fit nicely.
“the lady who took my order was helpful and answered my questions.”
Items were delivered on time and my father was pleased.
“They were delivered on time, my father is very pleased with them.”
Consistently impressive product quality and service, but prices are high.
“The quality of product and customer service has never failed to impress me.”
First-time buyer satisfied; shirts arrived promptly and have excellent length.
“The shirts have an excellent length.”
Customer service was very helpful, thank you.
“Very helpful customer service, thank you”
Trousers ordered in wrong size ended up too baggy and unwanted.
“Within a week they felt baggy & uncomfortable even with a belt.”
Delighted with excellent value country shirts and pleasant staff interactions.
“They represent excellent value for money and are excellent shirts as well.”
Catalogue suggested it only caters for coloured men, so reviewer will boycott.
“The company catalogue i have just received suggests it is only catering for coloured men.”
Clothing quality exceeded expectations and customer service was excellent.
“The quality of the clothes completely surpassed my expectations”
Returned ill-fitting shoes and received an immediate refund.
“The cost was immediately refunded by the company.”
Great service and timely handling near the posting deadline.
“Absolutely spot on.”
Helpful staff located an offer and quality shirts were dispatched promptly.
“I found the staff very helpful”
Goods were good quality with helpful staff and attention to detail.
“Good quality goods, helpful staff and attention to detail.”
Shoes squeaked and customer felt fobbed off by returns handling.
“the level of 'fobbing off' instead of sorting the issue astounds me”
Returned trousers and received a perfectly fitting replacement promptly.
“I was very pleased to receive a pair that fitted perfectly - excellent service -”
Good selection, sensible prices and prompt delivery.
“Good choice of items, sensibly priced, with prompt delivery.”
Online payment failed but telephone order completed and pullover was fine.
“I had a slight problem ordering on line, then my bank did not complete my payment.”
Moleskin jeans fit and colour were good but material felt too lightweight.
“the material is too light weight for a pair of jeans!”
Trousers were good quality, promptly delivered, with easy returns.
“Trousers arrived promptly and were good quality.”
Extremely satisfied with efficient, helpful service and long return window.
“The best firm I have ever dealt with.”
Received very efficient service and a quality product.
“Very efficient service and quality product.”
Ordered an overshirt in October but it remained undelivered by November.
“Still not delivered on 8/11.”
Products and service were both great.
“Great products and great service”
Always straightforward when dealing with Joseph Turner.
“Always straight forward doing business with Joseph Turner.co.uk thankyou”
Great service and excellent clothing quality at reasonable prices.
“Excellent quality clothing at a reasonable price.”
Lovely products with excellent delivery and fast returns service.
“very fast / efficient returns and replacement service.”
Product quality was great and service solid.
“Great quality product IMHO, solid service”
Good service and quality; returned an oversized jumper free of charge.
“we were able to return it free of charge”
Two rugby shirts were promptly delivered and were well made.
“Product well made and excellent quality.”
Product had good quality and good presentation.
“Buena calidad y presentacion.”
Shirts are impossible to iron to a decent standard, unusable for work.
“They are so impossible to iron to any decent standard, they are unusable for work.”
I recently purchased a few shirts from Joseph Turner and I must say that I am thoroughly impressed with the quality of their products. The beautifully tailored men's shirts are an absolute delight to wear as they fit perfectly and offer great comfort. The material is also of uncompromising quality, which can be seen in its durability.
Their collection is not limited to just shirts, but extends to handsome jackets as well as quality knitwear for men. It appears that every article of clothing has been crafted with an attention to detail, resulting in nothing less than exceptional pieces.
Shopping on their website was a breeze too. The ordering process was seamless and delivery was prompt. Overall, I had a wonderful experience with Joseph Turner and will definitely be shopping here again soon.
Appalling refund service; company disputed returned hat and refund.
“Appalling service on refunds for wrongly sized goods”
Recent lambswool jumpers were thinner, bobbled and contained plastic threads.
“the material is a lot thinner and I have found a number of plastic threads in the weave”
Jumpers shrank repeatedly and customer service refused replacement or refund.
“They sent the (BADLY shrunken to half size just about) jumper back, saying they refused to replace or refund”
Found a smart, comfortable zip-through cardigan suitable for mid-season wear.
“I found a smart and comfortable zip-through cardigan”
Clothes are well fitting and made of quality materials at reasonable prices.
“Good quality, reasonably priced.”
Large pyjamas were too skimpy and poor value, emails unanswered.
“Joseph turners are so skimpy I have a job to button the jacket!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joseph Turner is a UK menswear retailer specialising in tailored shirts, knitwear, jackets and related accessories. The business operates an online store and mail‑order service aimed at customers seeking classic, well‑constructed menswear. People searching reviews for Joseph Turner are typically looking for information on product quality, sizing, delivery and returns procedures.