Reviews Analysed
21
We Collect & Analyse Reviews
Joseph Turner
Experiences & Reviews
Joseph Turner is a UK menswear retailer specialising in tailored shirts, knitwear, jackets and related accessories. The business operates an online store and mail‑order service aimed at customers seeking classic, well‑constructed menswear. People searching reviews for Joseph Turner are typically looking for information on product quality, sizing, delivery and returns procedures.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Many reviews describe helpful staff, efficient returns and prompt refunds; a small number report dismissive handling or unresolved issues.
Share
Strong
23%
💰
Value for money
Some reviewers cite sensible pricing and reasonable value, while a few report specific purchases where material or durability reduced perceived value.
Share
Mixed
4%
⚡
User experience
Customers frequently report easy online ordering, prompt dispatch and straightforward returns; isolated reports note delayed or undelivered items.
Share
Strong
20%
🔧
Product quality
Most reviews praise fit, construction and durable materials across shirts, trousers and knitwear; a minority report fabric weight or defect issues.
Share
Strong
19%
📞
Communication
Some customers describe clear updates and staff follow‑up; a small sample reports poor responses or unanswered requests.
Share
Mixed
5%
⭐
Overall experience
Overall reviewers are positive about products and service, though a few note delivery delays or isolated product faults affecting their experience.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Uncompromising Quality From Joseph Turner
"I recently purchased a few shirts from Joseph Turner and I must say that I am thoroughly impressed with the quality of their products. The beautifully tailored men's shirts are an absolute delight to wear as they fit perfectly and offer great comfort. The material is also of uncompromising quality, which can be seen in its durability. Their collection is not limited to just shirts, but extends to handsome jackets as well as quality knitwear for men. It appears that every article of clothing has been crafted with an attention to detail, resulting in nothing less than exceptional pieces. Shopping on their website was a breeze too. The ordering process was seamless and delivery was prompt. Overall, I had a wonderful experience with Joseph Turner and will definitely be shopping here again soon."
Douglas
Collected.reviews
May 29, 2022
Featured for: positive product quality and smooth ordering
Fobbing off at it's finest!
"Last summer I switched from Charles Tyrwhitt as they were increasingly going 'slim fit' on their regular range and coupled to increasing products from..."
Customer
Trustpilot
Sep 30, 2025
Featured for: detailed negative experience with returns
I puchased shoes which did not fit and…
"I puchased shoes which did not fit and returned them with the paid postage labe..."
Paul Morris
Trustpilot
Sep 30, 2025
Featured for: quick refund and returns example
Item not delivered after 4 weeks
"Ordered an over shirt on 13/10 as a late autumn..."
William Whiteley
Trustpilot
Sep 30, 2025
Featured for: undelivered item, negative delivery example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Paul Morris
trustpilot.com
Sep 30, 2025
I puchased shoes which did not fit and…
I puchased shoes which did not fit and returned them with the paid postage labe...
E
Ewan
trustpilot.com
Sep 30, 2025
Absolutely spot on
Absolutely spot on. Great service and in this instance very...
M
Mr Eugen Winter
trustpilot.com
Sep 30, 2025
I found the staff very helpful when I…
I found the staff very helpful when I went to order some shirts. They were on offer, but I had lost the offer details. They soon found what I needed a...
F
Frank Stewart
trustpilot.com
Sep 30, 2025
Good quality goods
Good quality goods, helpful s...
C
Customer
trustpilot.com
Sep 30, 2025
Fobbing off at it's finest!
Last summer I switched from Charles Tyrwhitt as they were increasingly going 'slim fit' on their regular range and coupled to increasing products from...
P
Penny
trustpilot.com
Sep 30, 2025
perfect fit for men who like comfort as well as style
I have always liked Turner's clothing to buy for my husband - who is somewhat conservative in dress and very particular about comfort as well as style...
S
S Jones
trustpilot.com
Sep 30, 2025
Good choice of items
Good choice of items, sensibly...
S
Simon Barnetson
trustpilot.com
Sep 30, 2025
Blue and purple pullover.
I had a slight problem ordering on line, then my bank did not complete my payment. This was probably my fa...
P
Philip Terry
trustpilot.com
Sep 30, 2025
Moleskin Jeans material is lightweight.
I have ordered shirts and trousers from JT before and always found them good value well made, so I was a bit disappointed when my latest purchase of 2...
J
James
trustpilot.com
Sep 30, 2025
Will definitely be back...
Trousers arrived promptly and were good quality. Had to return some because of size, free return and prompt refund. And import...
J
Jane Hargraves
trustpilot.com
Sep 30, 2025
The Best
The best firm I have ever dealt with. Efficient, helpfu...
M
Mr Begg
trustpilot.com
Sep 30, 2025
Very efficient service and quality…
Very efficient servic...
W
William Whiteley
trustpilot.com
Sep 30, 2025
Item not delivered after 4 weeks
Ordered an over shirt on 13/10 as a late autumn...
M
M Bastani
trustpilot.com
Sep 30, 2025
Great products and great service
Great products a...
j
john
trustpilot.com
Sep 30, 2025
Happy customer…
Always straight forward doing busine...
C
Carol
trustpilot.com
Sep 30, 2025
Great service
Great service. Excellent quality...
A
Antony Ball
trustpilot.com
Sep 30, 2025
I’ve bought from J Turner a few times
I’ve bought from J Turner a few times. Lovely products, excellent delivery and v...
M
MeAgain
trustpilot.com
Sep 30, 2025
Great quality product IMHO
Great quality produc...
M
Mary Braithwaite
trustpilot.com
Sep 30, 2025
Good Service from Joseph Turner
The service was very good and the product was also of good quality. Unfortunately the jumpe...
P
Peter Bailey
trustpilot.com
Sep 30, 2025
Two rugby shirts ordered
Two rugby shirts ordered, delivered promptly. Product well ma...
Conclusion
Reviews show a consistent pattern of positive feedback on garment fit, build quality and helpful customer service, including prompt refunds and straightforward returns. Delivery and ordering are generally described as smooth, but there are isolated reports of delayed or undelivered items. A minority of reviews point to product issues (lightweight fabric or squeaking shoes) and at least one example of poor issue resolution. Prospective buyers should check sizing and the returns policy before purchase and contact customer service promptly if a fault or delivery problem arises.