Customer feedback for Johnny Loves Rosie shows a clear pattern: many reviewers report problems with fulfilment and refunds, and frequent complaints about slow or non‑responsive customer service. At the same time, several shoppers praise the bags’ design, packaging and materials, and some experiences were resolved positively by individual staff. Specific issues reported include missing parcels, long refund delays, unclear international return costs and instances where product descriptions did not match materials. Prospective buyers should check delivery estimates, read the returns policy for their country, verify material descriptions (eg vegan versus leather) and keep proof of returns and communications before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and refund delayed for two months.
“still waiting for refund after 2 months.”
Bags show poor durability and customer service ignored earlier complaints.
“stitching to be coming loose in multiple places, the handles to snap off”
Received Capri bag quickly; beautiful and tastefully packaged.
“my capri bag is beautiful”
Difficulty obtaining a refund and poor customer service initially, later resolved.
“WAITING FOR A REFUND AND GETTING AUTOMATED REDPONSES WHEN I CHASE MY REFUND.”
Many reviews report delivery delays, missing parcels and refund or dispatch failures; a smaller group notes timely delivery and quick dispatch.
Several customers cite poor value due to unexpected return costs, rising prices and dissatisfaction with product materials or durability.
Ordering experiences vary: numerous reports describe stressful returns and refunds, while others describe easy purchases, prompt updates and repeat orders.
Product feedback is mixed: praise for design, leather and packaging sits alongside reports of misaligned zips, stitching failures and material mismatches.
Many customers report unresponsive or slow customer service and automated replies; a minority highlight quick, helpful responses from individual staff.
Overall impressions are split: a substantial number describe negative fulfilment and support experiences, while others report satisfaction with the bags.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good quality bag and responsive customer service on a repeat purchase.
“Fantastic, good quality bag. Customer service on the ball.”
Order never arrived and refund delayed for two months.
“still waiting for refund after 2 months.”
Wrong colour sent and refund for product and postage still not received.
“I still haven't received my refund for the postage or the product.”
Zip was not aligned, indicating a defect.
“Zip not aligned”
Difficulty obtaining a refund and poor customer service initially, later resolved.
“WAITING FOR A REFUND AND GETTING AUTOMATED REDPONSES WHEN I CHASE MY REFUND.”
Received Capri bag quickly; beautiful and tastefully packaged.
“my capri bag is beautiful”
US customers face expensive international return shipping with no US address.
“There is no US address, so you pay for international shipping which can be $200 or more!”
Attempted return for personalised bag denied and refund not received after two months.
“they say they don't do returns on personalized items”
Timely delivery, beautifully packaged and ideal for holiday essentials.
“Timely delivery. Beautifully packaged.”
Helpful, responsive customer service enabled a successful pre-order.
“Really impressed with how helpful and responsive they were.”
Still waiting for the bag to arrive.
“I m still waiting for my bag to arrive”
Order process was easy, kept updated, and delivery was quick.
“Super easy to order and kept updated throughout.”
Products labelled vegan but descriptions indicate genuine leather, causing disappointment.
“The name of the product says vegan leather, but the description says 100% grain leather.”
Product advertised as vegan leather but description confirms genuine leather.
“You can’t advertise something as vegan leather when it’s not.”
Beautiful leather bag but personalised tag's 'J' appears misindented.
“The J looks not as indented as the other letters”
Order not dispatched promptly and emails receive no replies.
“I’ve emailed and never get a reply.”
Bags show poor durability and customer service ignored earlier complaints.
“stitching to be coming loose in multiple places, the handles to snap off”
Bag not yet received but company was pleasant to deal with.
“the company has been a pleasure to deal with”
Bag well made but too big; no response regarding exchange request.
“it is well made but unfortunately it is to big for what I bought it for”
Bag not received and multiple contact attempts ignored; requesting full refund.
“I still have not received my bag”
Wearable everyday vegan leather bag with multiple strap options and keyring.
“its wearable everyday & goes with everything & is my first vegan leather bag”
At the beginning of October, I made an order for a Gold Watch from Johnny Love Rosie. which had everything in stock.
I received a message advising me that the watch will be delivered after the 20th of October.
Aside from that, I received another email indicating that my item will not be delivered beyond the 10th of November and that I had not gotten any emails confirming the whereabouts of my item.
They have not answered despite my frequent emails.
I mentioned that it was a gift for my spouse and that I needed it before his birthday on November 15th.
If I wasn't going to receive it, I'd want a full refund so that I could purchase another one instead.
I received no answer to any of my emails. I'm quite upset with your lack of communication.
I would also advise against making an order with them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Johnny Loves Rosie is a UK designer brand that offers women’s handbags and related accessories, sold primarily through its direct-to-consumer website. Consumers searching reviews typically seek information about delivery, materials (including vegan versus leather), returns and customer support.