Reviews Analysed
21
We Collect & Analyse Reviews
Johnny Loves Rosie
Experiences & Reviews
Johnny Loves Rosie is a UK designer brand that offers women’s handbags and related accessories, sold primarily through its direct-to-consumer website. Consumers searching reviews typically seek information about delivery, materials (including vegan versus leather), returns and customer support.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many reviews report delivery delays, missing parcels and refund or dispatch failures; a smaller group notes timely delivery and quick dispatch.
Share
Weak
16%
💰
Value for money
Several customers cite poor value due to unexpected return costs, rising prices and dissatisfaction with product materials or durability.
Share
Weak
6%
⚡
User experience
Ordering experiences vary: numerous reports describe stressful returns and refunds, while others describe easy purchases, prompt updates and repeat orders.
Share
Mixed
23%
🔧
Product quality
Product feedback is mixed: praise for design, leather and packaging sits alongside reports of misaligned zips, stitching failures and material mismatches.
Share
Mixed
14%
📞
Communication
Many customers report unresponsive or slow customer service and automated replies; a minority highlight quick, helpful responses from individual staff.
Share
Weak
17%
⭐
Overall experience
Overall impressions are split: a substantial number describe negative fulfilment and support experiences, while others report satisfaction with the bags.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Order never arrived
"Order never arrived, still waiting for refund after 2 months. Customer Service is terrible they only email delayed responses, the mobile contact numbe..."
Jane
Trustpilot
Sep 30, 2025
Featured for: No delivery, refund delayed
Not worth the price and poor customer…
"Not worth the price and poor customer service! This is my 3rd JLR bag that I have had and they are of very poor quality. The first one they replaced f..."
customer
Trustpilot
Sep 30, 2025
Featured for: Repeated quality issues, ignored complaints
Capri bag…
"I waited only a short time and my capri bag is beautiful I’m very very happy and no..."
Freda Lamb
Trustpilot
Sep 30, 2025
Featured for: Timely delivery, praised packaging
I WISH I HAD READ THE REVIEWS BEFORE…
"I WISH I HAD READ THE REVIEWS BEFORE ORDERING MY BAGS. I ORDERED 2 BAGS AND WAITING FOR A REFUND AND GETTING AUTOMATED REDPONSES WHEN I CHASE MY REFUN..."
Lorna Clarke
Trustpilot
Sep 30, 2025
Featured for: Issue resolved by named agent
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jane
trustpilot.com
Sep 30, 2025
Order never arrived
Order never arrived, still waiting for refund after 2 months. Customer Service is terrible they only email delayed responses, the mobile contact numbe...
R
Ruth Wildhart
trustpilot.com
Sep 30, 2025
Very disappointing customer service. Still waiting on a refund.
So disappointed with this experience. I had been coveting one of these bags for over a year, finally had the money to pay for it and ordered one. Due...
A
Anne Langford
trustpilot.com
Sep 30, 2025
Zip not aligned
...
L
Lorna Clarke
trustpilot.com
Sep 30, 2025
I WISH I HAD READ THE REVIEWS BEFORE…
I WISH I HAD READ THE REVIEWS BEFORE ORDERING MY BAGS. I ORDERED 2 BAGS AND WAITING FOR A REFUND AND GETTING AUTOMATED REDPONSES WHEN I CHASE MY REFUN...
F
Freda Lamb
trustpilot.com
Sep 30, 2025
Capri bag…
I waited only a short time and my capri bag is beautiful I’m very very happy and no...
b
bobbi swetland
trustpilot.com
Sep 30, 2025
BUYER BEWARE
If you reside in the United States beware. If the bag does not meet your needs, the return cost is on you. There is no US address, so you pay for...
A
Ad
trustpilot.com
Sep 30, 2025
no refunds here
i ordered Santorini Maxi Tan luxe vegan leather and canvas oversized tote bag, that had an option of personalization. but the bag quality wasn't good,...
L
Lesley Urwin
trustpilot.com
Sep 30, 2025
Perfect holiday bag
Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc...
K
Kayleigh Santos
trustpilot.com
Sep 30, 2025
Helpful and responsive
The bag is currently on pre-order, so I can’t comment on the quality just yet, but I’m giving 5 stars for the customer service so far. I had emailed a...
P
Paula Toogood
trustpilot.com
Sep 30, 2025
No parcel
I m still waiting f...
N
Nickip
trustpilot.com
Sep 30, 2025
Highly Recommend
Super easy to order and kept updated throughout. Delivery pretty...
S
Soukaina Elhamdou
trustpilot.com
Sep 30, 2025
I have wanted to get one of their bags for years...
I have wanted to get one of their bags for years because it was one of very few vegan brands offering beautiful bags, but couldn't because I lived in...
N
Natasha
trustpilot.com
Sep 30, 2025
Warning! Misleading
Warning, this company used to use vegan leather and now uses genuine leather. I just viewed a product (the Santorini bag) that states it is vegan leat...
J
Jacquig
trustpilot.com
Sep 30, 2025
Stella large bag in tan
Stella large bag in tan. Beautiful leather, the colour is gorgeous and looks very classy. Large enough for my laptop, water bottle and any other neces...
K
Karen
trustpilot.com
Sep 30, 2025
Poor customer service
I believe my order is due for dispatch this Friday. A month after you took my payment. I’ve emailed and never get a reply. This is very poor. If this...
c
customer
trustpilot.com
Sep 30, 2025
Not worth the price and poor customer…
Not worth the price and poor customer service! This is my 3rd JLR bag that I have had and they are of very poor quality. The first one they replaced f...
C
C Breslin
trustpilot.com
Sep 30, 2025
I haven’t received my bag yet ) I…
I haven’t received my bag yet ) I bought it for my friends birthday) I will be more than happy to review the bag when it arrives I...
S
Shirley McKay
trustpilot.com
Sep 30, 2025
My bag arrived beautifully packaged it…
My bag arrived beautifully packaged it is well made but unfortunately it is to big for what I bought it for I have emailed JLRLondo...
l
lynn
trustpilot.com
Sep 30, 2025
I still have not received my bag
I still have not received my bag Despite several emails and phone calls I have not even been acknowledged by this company ..not once ..not e...
C
Caz
trustpilot.com
Sep 30, 2025
I love my new JLR bag
I love my new JLR bag, its wearable everyday & goes with everything & is my first vegan lea...
Conclusion
Customer feedback for Johnny Loves Rosie shows a clear pattern: many reviewers report problems with fulfilment and refunds, and frequent complaints about slow or non‑responsive customer service. At the same time, several shoppers praise the bags’ design, packaging and materials, and some experiences were resolved positively by individual staff. Specific issues reported include missing parcels, long refund delays, unclear international return costs and instances where product descriptions did not match materials. Prospective buyers should check delivery estimates, read the returns policy for their country, verify material descriptions (eg vegan versus leather) and keep proof of returns and communications before purchasing.