Many reviewers like the bags’ look, the packaging, and how easy it is to order. A large number say their orders never arrived and describe long delays on refunds or refunds not being issued. Several customers flag incorrect material descriptions around “vegan” versus genuine leather. A smaller group reports faults on delivered bags, including stitching, zips, and handles.
Examples from available reviews (Dec 2021 – Mar 2026).
Good quality bag and responsive customer service on a repeat purchase.
“Fantastic, good quality bag. Customer service on the ball.”
Order never arrived and refund delayed for two months.
“still waiting for refund after 2 months.”
Product advertised as vegan leather but description confirms genuine leather.
“You can’t advertise something as vegan leather when it’s not.”
Bags show poor durability and customer service ignored earlier complaints.
“stitching to be coming loose in multiple places, the handles to snap off”
Most service-focused reviews are negative. Many describe orders not turning up, long waits for refunds, and automated replies or no reply at all when chasing money back. A few say the issue was eventually fixed, but most describe problems after purchase that were not resolved.
Few reviews talk directly about price or value. One review calls out very high international return costs and says there is no US returns address. Other value signals come through complaints about quality and refunds rather than direct criticism of pricing.
Several reviewers mention fast delivery, tidy packaging, and a simple ordering process. Many others say items never arrived or were dispatched after long delays. Both experiences show up repeatedly in comments about ordering and delivery.
Many reviewers praise the design, leather-like finish, and practical details such as straps and keyrings. Repeated complaints point to uneven zips, loose stitching, broken handles, and personalised embossing that looks uneven. Feedback includes both well-finished items and clear manufacturing faults.
Some customers describe staff as helpful and responsive, with useful order updates. Others report emails going unanswered, automated responses when chasing refunds, and exchange requests that stalled. Separate comments also highlight incorrect labelling where items were advertised as vegan but described as genuine leather.
Reviews split between very positive comments on products and ordering and very negative accounts of after-sales support. High ratings focus on appearance, packaging, and quick service. Low ratings focus on missing deliveries, refund problems, and complaints that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good quality bag and responsive customer service on a repeat purchase.
“Fantastic, good quality bag. Customer service on the ball.”
Order never arrived and refund delayed for two months.
“still waiting for refund after 2 months.”
Wrong colour sent and refund for product and postage still not received.
“I still haven't received my refund for the postage or the product.”
Zip was not aligned, indicating a defect.
“Zip not aligned”
Difficulty obtaining a refund and poor customer service initially, later resolved.
“WAITING FOR A REFUND AND GETTING AUTOMATED REDPONSES WHEN I CHASE MY REFUND.”
Received Capri bag quickly; beautiful and tastefully packaged.
“my capri bag is beautiful”
US customers face expensive international return shipping with no US address.
“There is no US address, so you pay for international shipping which can be $200 or more!”
Attempted return for personalised bag denied and refund not received after two months.
“they say they don't do returns on personalized items”
Timely delivery, beautifully packaged and ideal for holiday essentials.
“Timely delivery. Beautifully packaged.”
Helpful, responsive customer service enabled a successful pre-order.
“Really impressed with how helpful and responsive they were.”
Still waiting for the bag to arrive.
“I m still waiting for my bag to arrive”
Order process was easy, kept updated, and delivery was quick.
“Super easy to order and kept updated throughout.”
Products labelled vegan but descriptions indicate genuine leather, causing disappointment.
“The name of the product says vegan leather, but the description says 100% grain leather.”
Product advertised as vegan leather but description confirms genuine leather.
“You can’t advertise something as vegan leather when it’s not.”
Beautiful leather bag but personalised tag's 'J' appears misindented.
“The J looks not as indented as the other letters”
Order not dispatched promptly and emails receive no replies.
“I’ve emailed and never get a reply.”
Bags show poor durability and customer service ignored earlier complaints.
“stitching to be coming loose in multiple places, the handles to snap off”
Bag not yet received but company was pleasant to deal with.
“the company has been a pleasure to deal with”
Bag well made but too big; no response regarding exchange request.
“it is well made but unfortunately it is to big for what I bought it for”
Bag not received and multiple contact attempts ignored; requesting full refund.
“I still have not received my bag”
Wearable everyday vegan leather bag with multiple strap options and keyring.
“its wearable everyday & goes with everything & is my first vegan leather bag”
At the beginning of October, I made an order for a Gold Watch from Johnny Love Rosie. which had everything in stock.
I received a message advising me that the watch will be delivered after the 20th of October.
Aside from that, I received another email indicating that my item will not be delivered beyond the 10th of November and that I had not gotten any emails confirming the whereabouts of my item.
They have not answered despite my frequent emails.
I mentioned that it was a gift for my spouse and that I needed it before his birthday on November 15th.
If I wasn't going to receive it, I'd want a full refund so that I could purchase another one instead.
I received no answer to any of my emails. I'm quite upset with your lack of communication.
I would also advise against making an order with them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Johnny Loves Rosie is a fashion retailer selling handbags and small accessories through its online store. The site lists materials and specs on product pages and takes orders through an online checkout. It ships both domestically and internationally. Customers can reach the brand through the website for order questions and support.