Reviews Analysed
4
We Collect & Analyse Reviews
John Smedley Outlet
Experiences & Reviews
John Smedley Outlet is the discount/outlet arm associated with John Smedley, a British knitwear brand. The outlet typically offers reduced-price garments through an online storefront, attracting shoppers seeking heritage knitwear and seasonal discounts. Consumers looking for reviews often search for information on delivery, garment quality and returns policies before buying.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
19d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Delivery and order processing are often described as fast and efficient; one review reports a clear processing delay before shipment.
Share
Strong
24%
💰
Value for money
Several reviewers note reduced prices and good value, but at least one customer reported high shipping costs that reduced perceived value.
Share
Mixed
18%
⚡
User experience
Website and ordering are described as easy to navigate with an accurate stock system and a straightforward checkout by multiple reviewers.
Share
Strong
11%
🔧
Product quality
Garments are reported to match photos, fit well and be good quality, with specific praise for leather and knit items.
Share
Strong
11%
📞
Communication
Some customers report excellent communication, while another review highlights slow email replies and delayed notification about stock issues.
Share
Mixed
12%
⭐
Overall experience
Most reviewers describe a positive overall experience citing quick delivery and quality items; one reviewer was dissatisfied due to delays.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (November 2021 – September 2025).
Maclean Classic
"
I needed a second black leather jacket for the summer but couldn't afford the full price.
I came across this website and was initially hesitant because I'd never heard of it before, but after reading the reviews, I decided to give it a try.
I'm so glad I did! I ordered a Maclean Classic Jacket, the ordering process was easy and fast, the jacket was wrapped in a professional manner and it was very easy to carry in my handbag.
The jacket was just what I was looking for and looked exactly like the photo.
It's also made of high-quality leather (much superior to my other jacket) and fits wonderfully.
overall I've had a wonderful experience.
I ordered on a Thursday and received my package on Monday.
I wholeheartedly endorse "
Gin M.
Collected.reviews
Nov 26, 2021
Featured for: Detailed product and delivery praise
Took forever to process
"It took them 4 days to process the order and another two days to let me know one of the item is not available. When I wanted to cancel..."
chiu chi yuen
Trustpilot
Sep 30, 2025
Featured for: Complaint: processing, communication, shipping cost
Bang for buck
"Bang for buck, it can't be beaten..."
Mr Blythen
Trustpilot
Sep 30, 2025
Featured for: Brief positive: value and delivery
Perfect
"High quality garments at massively reduced prices, accurate stock system, easy t..."
Mr Walters
Trustpilot
Sep 30, 2025
Featured for: Comprehensive positive: product, site, communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
chiu chi yuen
trustpilot.com
Sep 30, 2025
Took forever to process
It took them 4 days to process the order and another two days to let me know one of the item is not available. When I wanted to cancel...
M
Mr Blythen
trustpilot.com
Sep 30, 2025
Bang for buck
Bang for buck, it can't be beaten...
M
Mr Walters
trustpilot.com
Sep 30, 2025
Perfect
High quality garments at massively reduced prices, accurate stock system, easy t...
G
Gin M.
Collected.reviews
Nov 26, 2021
Maclean Classic
I needed a second black leather jacket for the summer but couldn't afford the full price.
I came across this website and was initially hesitant because I'd never heard of it before, but after reading the reviews, I decided to give it a try.
I'm so glad I did! I ordered a Maclean Classic Jacket, the ordering process was easy and fast, the jacket was wrapped in a professional manner and it was very easy to carry in my handbag.
The jacket was just what I was looking for and looked exactly like the photo.
It's also made of high-quality leather (much superior to my other jacket) and fits wonderfully.
overall I've had a wonderful experience.
I ordered on a Thursday and received my package on Monday.
I wholeheartedly endorse
Conclusion
Reviewers frequently praise product quality and quick delivery, with several noting garments match photos and fit well. Multiple reviews value the discounted prices, though one customer felt shipping costs undermined that value. Website usability and stock accuracy are called out positively in more than one review. However, a single account of slow order processing and delayed email responses suggests occasional communication or fulfilment issues; customers should check shipping charges and processing times before ordering.