Reviewers often praise the clothing quality and say the photos match what arrives. Several mention good value and fast delivery. One review stands out for slow order processing and pricey shipping. Overall, feedback is mostly positive on products, with one clear service slip.
Examples from available reviews (Nov 2021 – Feb 2026).
Order processing and responses were slow, and shipping was costly.
“It took them 4 days to process the order”
Excellent value and impressively fast delivery.
“Bang for buck, it can't be beaten”
High-quality garments, accurate stock, easy website and excellent communication.
“High quality garments at massively reduced prices”
High-quality leather jacket matched the photos and arrived quickly.
“The jacket was just what I was looking for and looked exactly like the photo.”
One review mentions slow order processing, delayed replies, and high shipping charges. Other reviews praise delivery speed, creating a clear contrast between shipping time and order handling. Processing and postage complaints show up only rarely.
Several reviews point to strong value and discounted prices. Reviewers highlight savings and good bargains. Value stands out as a leading positive theme.
Customers describe the website as easy to use and the listings as accurate. Buyers say items match the photos and align with the stock information shown. Only one review ties the buying process to slow responses.
Multiple reviews call out high-quality garments and say the products match their descriptions. One buyer specifically praised a leather jacket that looked the same as in the photos. Quality comments are the most consistent positive thread.
One reviewer praises excellent communication. Another reports slow replies, creating a direct contrast. Complaints about response time appear only once.
Ratings run from very positive to one poor score, showing mixed outcomes. Product quality and value underpin the positive feedback. The negative side centres on isolated complaints about service and shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order processing and responses were slow, and shipping was costly.
“It took them 4 days to process the order”
Excellent value and impressively fast delivery.
“Bang for buck, it can't be beaten”
High-quality garments, accurate stock, easy website and excellent communication.
“High quality garments at massively reduced prices”
I needed a second black leather jacket for the summer but couldn't afford the full price.
I came across this website and was initially hesitant because I'd never heard of it before, but after reading the reviews, I decided to give it a try.
I'm so glad I did! I ordered a Maclean Classic Jacket, the ordering process was easy and fast, the jacket was wrapped in a professional manner and it was very easy to carry in my handbag.
The jacket was just what I was looking for and looked exactly like the photo.
It's also made of high-quality leather (much superior to my other jacket) and fits wonderfully.
overall I've had a wonderful experience.
I ordered on a Thursday and received my package on Monday.
I wholeheartedly endorse
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Smedley Outlet is the outlet store for John Smedley, a British knitwear brand. It sells fine-gauge knitwear such as jumpers, cardigans, and knit shirts in natural fibres including merino wool and cotton. Sales run through an online outlet store with product details, fabric composition, and size guides. The site takes orders, ships purchases, and handles returns for outlet stock.