Customer reports for John Henric are mixed: several reviewers praise garment quality, classic styling and fast Europe‑wide shipping, while many others report problems with fulfilment, returns and extra charges. Common practical issues cited include missing items, parcels left unattended, delayed refunds and unexpected customs or return fees. A minority of reviewers describe prompt, helpful customer support and successful problem resolution. Consumers researching John Henric reviews should check the retailer’s shipping, customs and returns terms for their country and, where possible, prefer tracked or signed delivery options. If returns or cross‑border duties may apply, factor potential fees into the purchase decision and keep documentation for any dispute.
Examples from available reviews (Sep 2025 – Feb 2026).
Parcel was left unsecured, stolen, and customer service denied responsibility.
“they’ll leave your parcel on your doorstep in full view”
Company resolved an issue and clarified USD pricing change.
“was resolved by John Henric”
Sizing too large and return penalties left customer heavily out of pocket.
“I will be refunded only 62$!”
Classic, high-quality clothing with excellent service and fast shipping.
“Excellent service, fast shipping”
Delivery and fulfilment are inconsistent: multiple reviewers report missing parcels, doorstep drops or delayed shipments; others specifically praise fast delivery.
Several reviewers report unexpected costs — customs, duties or return fees — and describe refunds or penalties that reduce perceived value.
Isolated website and returns friction reported: one reviewer noted a non‑loading return form (workaround by switching browsers was suggested).
Product reports are mixed: many praise fabric and classic styles, while several customers report poor fit, misshapen items or missing pieces in orders.
Customer service is frequently criticised for delayed or unsatisfactory responses around missing items, refunds and returns; a minority report helpful replies.
Overall impressions lean negative: recurrent issues with deliveries, returns and refunds outweigh positive reports of product quality and fast shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Quotes shortened · As of: February 2026
Returns process painful and return postage deducted from refund.
“the returns process is incredibly painful”
Very fast shipping and high-quality items at reasonable prices.
“Ridiculously fast shipping”
Order cancelled without notice and defective items sent repeatedly.
“First, they canceled my order without any notification.”
Poor customer service, slow refunds, and return fees applied unfairly.
“Their service is absolutely terrible”
Order cancelled before Christmas and refund still not received.
“My order was cancelled at the last minute before Christmas”
Purchased on December 4th and item never arrived or updated.
“still have not received my purchase or an update on it”
Support helpful once contacted, but contacting them is difficult.
“Once in touch they do all they can to help you.”
Delayed tracking but excellent quality and worth repurchasing.
“Blown away by quality, will buy again”
Goods never arrived and company did not respond to messages.
“My goods never arrived, I wrote them - nothing :(”
Sweater developed a hole after few wears and support refused return.
“a stitch came undone on the arm and there was a hole”
No checkout option to deliver to work and replies were delayed.
“No option at online checkout to deliver to work address”
Items matched images but fit and quality were disappointing.
“the fit and quality of the clothes was disappointing”
The silk tie arrived lumpy and poorly constructed.
“very lumpy and misshapen”
Two shirts were missing and customer service refused a refund.
“it was impossible for the two shirts to be missing”
Parcel was left unsecured, stolen, and customer service denied responsibility.
“they’ll leave your parcel on your doorstep in full view”
Wrong item sent, return costly and refund still pending.
“They first sent me the incorrect product”
Order not shipped after a week despite attractive products.
“it still hasn’t been shipped”
Items arrived correctly and were available at the pick-up point.
“Nice items and correct service”
Company resolved an issue and clarified USD pricing change.
“was resolved by John Henric”
Good quality, competitive prices, and fast delivery.
“Good quality at competitive prices”
Delivery quick but obtaining a refund required excessive effort.
“I had to push to get clarity on a missing refund”
Classic, high-quality clothing with excellent service and fast shipping.
“Excellent service, fast shipping”
Good quality and price with fast shipping.
“the quality/price is very good and the shipping is fast”
They returned the correct bag but customer service refused to resolve.
“I have send back the right bag”
Order never sent, reordering required and price unexpectedly doubled.
“they didn t send the order.”
Return form was unusable, loading indefinitely; Chrome resolved it.
“Impossible to load the steps.. loading for eternity.”
Sizing too large and return penalties left customer heavily out of pocket.
“I will be refunded only 62$!”
Fast three-day delivery and great quality at reasonable prices.
“only took 3 days across Europe to arrive”
Unexpected $90 duty charge was not clearly disclosed at checkout.
“charged with a hidden $90 duty charge”
$20 return fee was unreasonably high compared to item price.
“Ridiculous return policy.”
Multiple order and stock issues left the reviewer without refunds.
“They did not return the money nor did they send the coat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Henric is a Swedish menswear brand selling shirts, blazers, ties and accessories through its online store. The company targets international customers and ships to multiple markets. People researching John Henric reviews commonly look for information on product quality, sizing, shipping and returns policies. This summary focuses on those consumer‑facing topics to help shoppers evaluate experiences reported by reviewers.