Reviews Analysed
20
We Collect & Analyse Reviews
John Henric
Experiences & Reviews
John Henric is a Swedish menswear brand selling shirts, blazers, ties and accessories through its online store. The company targets international customers and ships to multiple markets. People researching John Henric reviews commonly look for information on product quality, sizing, shipping and returns policies. This summary focuses on those consumer‑facing topics to help shoppers evaluate experiences reported by reviewers.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
19d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Delivery and fulfilment are inconsistent: multiple reviewers report missing parcels, doorstep drops or delayed shipments; others specifically praise fast delivery.
Share
Mixed
23%
💰
Value for money
Several reviewers report unexpected costs — customs, duties or return fees — and describe refunds or penalties that reduce perceived value.
Share
Weak
16%
⚡
User experience
Isolated website and returns friction reported: one reviewer noted a non‑loading return form (workaround by switching browsers was suggested).
Share
Mixed
1%
🔧
Product quality
Product reports are mixed: many praise fabric and classic styles, while several customers report poor fit, misshapen items or missing pieces in orders.
Share
Mixed
16%
📞
Communication
Customer service is frequently criticised for delayed or unsatisfactory responses around missing items, refunds and returns; a minority report helpful replies.
Share
Weak
14%
⭐
Overall experience
Overall impressions lean negative: recurrent issues with deliveries, returns and refunds outweigh positive reports of product quality and fast shipping.
Share
Weak
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Shockingly Poor Service & Zero Accountability
"I honestly cannot believe how badly this company handles its deliveries. I ordered a £300 item that was supposedly delivered via "standard delivery" -..."
Joshua Morley-Fletcher
Trustpilot
Sep 30, 2025
Featured for: Doorstep delivery; stolen parcel example
Global Pricing Changed to USD (Good Response from company)
"An issue with a purchase (from my now edited review) was resolved by John Henric. Further, where charged in USD this is now made clear. It's unfortuna..."
Simon JA
Trustpilot
Sep 30, 2025
Featured for: Issue resolved; positive communication
FIRST PURCHASE - VERY BAD EXPERIENCE! NEVER AGAIN.
"FIRST PURCHASE - VERY BAD EXPERIENCE! NEVER AGAIN. I bought a pair of JOHN HENRIC chino size 29, my normal size. The total purchase was 125$. I’m in C..."
Serge Gariepy
Trustpilot
Sep 30, 2025
Featured for: High duties; poor return refund
classic clothing
"Classic clothing and quality, and that’s exactly what I’ve found here. I always shop for my older brother, and I’ve already ordered 4 times from their..."
Maja Cilovic
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer; positive service example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
MK
trustpilot.com
Sep 30, 2025
Personally no recommendation
I ordered a few linen products during the final sale week. The products' look of the material and colour is exactly as presented on the website and lo...
P
PHILIP FLETCHER-LEE
trustpilot.com
Sep 30, 2025
Very disappointed
I paid over £100 for a silk tie which arrived well packaged but very lumpy and misshapen. The lining of the tie appea...
A
Antonio Rega
trustpilot.com
Sep 30, 2025
Order 90253067
I'd already bought a few times, and overall, everything had gone well. This time, however, they hit rock bottom. I ordered a package with four shirts...
J
Joshua Morley-Fletcher
trustpilot.com
Sep 30, 2025
Shockingly Poor Service & Zero Accountability
I honestly cannot believe how badly this company handles its deliveries. I ordered a £300 item that was supposedly delivered via "standard delivery" -...
A
Anders Soltvedt
trustpilot.com
Sep 30, 2025
They first sent me the incorrect…
They first sent me the incorrect product, then unable to swap it for the right one due warehouse being in different l...
A
Alan Llddds
trustpilot.com
Sep 30, 2025
I do not recommend this brand
I do not recommend this brand. I placed an order over a week ago and it still hasn...
N
Norman Andree
trustpilot.com
Sep 30, 2025
Nice items and correct service
Nice items and correct service. After a few days my i...
S
Simon JA
trustpilot.com
Sep 30, 2025
Global Pricing Changed to USD (Good Response from company)
An issue with a purchase (from my now edited review) was resolved by John Henric. Further, where charged in USD this is now made clear. It's unfortuna...
E
E Demetry
trustpilot.com
Sep 30, 2025
Good quality at competitive prices
Good quality at competitive prices and fast deli...
R
Rino
trustpilot.com
Sep 30, 2025
Fast shipping, but follow-up was a hassle
The delivery was impressively quick — no complaints there. However, the overall experience fell short. I had to push to get clarity on a missing refun...
M
Maja Cilovic
trustpilot.com
Sep 30, 2025
classic clothing
Classic clothing and quality, and that’s exactly what I’ve found here. I always shop for my older brother, and I’ve already ordered 4 times from their...
P
Pedro Canão
trustpilot.com
Sep 30, 2025
Dont listen to the bad reviews, gentlemen
If someone reads this review please make sure not to listen to the bad ratings, this brand is one of the most underrated in menswear today an...
R
Raphael
trustpilot.com
Sep 30, 2025
Not to trust
Your answer shows how bad your customer service is. As explained and proved several times, I have send back the right bag and the mistake is on y...
V
Victor
trustpilot.com
Sep 30, 2025
they didn t send the order.
they didn t send the order. after 2 weeks i asked about the order and they...
S
Stephen R
trustpilot.com
Sep 30, 2025
How is it possible to have a return…
How is it possible to have a return form which is such a pain in the a.. ? Impossible to load the...
S
Serge Gariepy
trustpilot.com
Sep 30, 2025
FIRST PURCHASE - VERY BAD EXPERIENCE! NEVER AGAIN.
FIRST PURCHASE - VERY BAD EXPERIENCE! NEVER AGAIN. I bought a pair of JOHN HENRIC chino size 29, my normal size. The total purchase was 125$. I’m in C...
M
Max Castillo
trustpilot.com
Sep 30, 2025
Great quality and price, fast shipping across Europe
I'm seeing a lot of negative reviews and thought I'd share my positive experience. Just received my order, only took 3 days across Europe to arrive...
C
Consumer
trustpilot.com
Sep 30, 2025
If you are not based in Sweden avoid…
If you are not based in Sweden avoid them! I had ordered from the Canadian store, and was told that it was free shipping. When I ordered I was charged...
M
Megan Maffettone
trustpilot.com
Sep 30, 2025
Ridiculous return policy
Ridiculous return policy. $20 charge is about 1/4 of the price I paid for the item. Other companies offer free returns, even internatio...
M
Michał Malasiewicz
trustpilot.com
Sep 30, 2025
NEVER BUY JOHN HENRIC
NEVER BUY JOHN HENRIC On 3.12.2024 I bought 5 items (order number 90134421): - two scarves - a coat, and two turtlenecks It turned out that the coat w...
Conclusion
Customer reports for John Henric are mixed: several reviewers praise garment quality, classic styling and fast Europe‑wide shipping, while many others report problems with fulfilment, returns and extra charges. Common practical issues cited include missing items, parcels left unattended, delayed refunds and unexpected customs or return fees. A minority of reviewers describe prompt, helpful customer support and successful problem resolution. Consumers researching John Henric reviews should check the retailer’s shipping, customs and returns terms for their country and, where possible, prefer tracked or signed delivery options. If returns or cross‑border duties may apply, factor potential fees into the purchase decision and keep documentation for any dispute.