Many reviewers praise the garment quality and quick delivery. Numerous complaints mention cancelled or unfulfilled orders, long waits for refunds or refunds that never arrive, and return deductions people see as punitive. Several customers report unexpected charges and limits at checkout. A smaller group say support fixed issues after they managed to reach the company directly.
Examples from available reviews (Sep 2025 – Mar 2026).
Very fast shipping and high-quality items at reasonable prices.
“Ridiculously fast shipping”
Classic, high-quality clothing with excellent service and fast shipping.
“Excellent service, fast shipping”
Returns process painful and return postage deducted from refund.
“the returns process is incredibly painful”
Parcel was left unsecured, stolen, and customer service denied responsibility.
“they’ll leave your parcel on your doorstep in full view”
Reviews repeatedly describe cancelled orders, items that never ship, and incorrect deliveries. Many mention refunds that are slow or don’t arrive, along with return processes they say are expensive. Several accounts also report parcels left unsecured or stolen, followed by staff refusing responsibility.
Many customers say the products are good quality for the price. Multiple complaints point to unexpected duties and high return fees that lowered the value for them. A few reviewers specifically call the duty and return charges unreasonable compared with the item price.
Several reviews point to checkout limits, such as no way to ship to a work address. People often describe the returns steps and postage refunds as hard to complete. One review mentions a technical problem where the return form loads endlessly, and it appears to be rare.
Numerous reviewers praise the fabric, fit, and construction across many items. Some report clear defects, including a hole after a few wears and a misshapen silk tie. Fit and finish issues show up in a minority of reviews, but they reduced satisfaction when they happened.
Many complaints mention no response or slow replies to questions and missing-order messages. Several reviewers say they got a clear fix once they made contact. A modest number describe support staff as helpful and clear in their replies.
Feedback splits between liking the products and frustration with fulfilment. Positive reviews focus on quality and fast delivery. Negative reviews centre on order handling, refunds, and return costs that spoil the purchase experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Quotes shortened · As of: March 2026
Returns process painful and return postage deducted from refund.
“the returns process is incredibly painful”
Very fast shipping and high-quality items at reasonable prices.
“Ridiculously fast shipping”
Order cancelled without notice and defective items sent repeatedly.
“First, they canceled my order without any notification.”
Poor customer service, slow refunds, and return fees applied unfairly.
“Their service is absolutely terrible”
Order cancelled before Christmas and refund still not received.
“My order was cancelled at the last minute before Christmas”
Purchased on December 4th and item never arrived or updated.
“still have not received my purchase or an update on it”
Support helpful once contacted, but contacting them is difficult.
“Once in touch they do all they can to help you.”
Delayed tracking but excellent quality and worth repurchasing.
“Blown away by quality, will buy again”
Goods never arrived and company did not respond to messages.
“My goods never arrived, I wrote them - nothing :(”
Sweater developed a hole after few wears and support refused return.
“a stitch came undone on the arm and there was a hole”
No checkout option to deliver to work and replies were delayed.
“No option at online checkout to deliver to work address”
Items matched images but fit and quality were disappointing.
“the fit and quality of the clothes was disappointing”
The silk tie arrived lumpy and poorly constructed.
“very lumpy and misshapen”
Two shirts were missing and customer service refused a refund.
“it was impossible for the two shirts to be missing”
Parcel was left unsecured, stolen, and customer service denied responsibility.
“they’ll leave your parcel on your doorstep in full view”
Wrong item sent, return costly and refund still pending.
“They first sent me the incorrect product”
Order not shipped after a week despite attractive products.
“it still hasn’t been shipped”
Items arrived correctly and were available at the pick-up point.
“Nice items and correct service”
Company resolved an issue and clarified USD pricing change.
“was resolved by John Henric”
Good quality, competitive prices, and fast delivery.
“Good quality at competitive prices”
Delivery quick but obtaining a refund required excessive effort.
“I had to push to get clarity on a missing refund”
Classic, high-quality clothing with excellent service and fast shipping.
“Excellent service, fast shipping”
Good quality and price with fast shipping.
“the quality/price is very good and the shipping is fast”
They returned the correct bag but customer service refused to resolve.
“I have send back the right bag”
Order never sent, reordering required and price unexpectedly doubled.
“they didn t send the order.”
Return form was unusable, loading indefinitely; Chrome resolved it.
“Impossible to load the steps.. loading for eternity.”
Sizing too large and return penalties left customer heavily out of pocket.
“I will be refunded only 62$!”
Fast three-day delivery and great quality at reasonable prices.
“only took 3 days across Europe to arrive”
Unexpected $90 duty charge was not clearly disclosed at checkout.
“charged with a hidden $90 duty charge”
$20 return fee was unreasonably high compared to item price.
“Ridiculous return policy.”
Multiple order and stock issues left the reviewer without refunds.
“They did not return the money nor did they send the coat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Henric is a Swedish menswear brand that designs and sells men’s shirts, ties, knitwear, and accessories. It sells through its online shop and selected retail partners. The range includes formalwear and casual shirts, with silk ties and knitted pieces among the products. The website lists items with prices and purchase options, and provides contact routes for help with orders.