Reviews show inconsistent customer experiences with Jogging-Point. Several customers report prompt deliveries, clear dispatch emails and satisfactory products, while many others report orders not arriving, long waits for refunds and poor response to emails or calls. Issues raised include refunds delayed after returns and occasional wrong sizing on delivered items. If you plan to order, consider using a payment method with buyer protection (a reviewer mentioned PayPal), verify delivery options before purchase and keep tracking and return documentation to support any refund claims.
Examples from available reviews (Oct 2022 – Feb 2026).
I was impressed by helpful staff, prompt delivery and high-quality products.
“The quality of the products I purchased exceeded my expectations”
Shoes arrived as described with expected communications and great price.
“my experience was excellent.”
Received wrong size; return accepted but refund still awaited and no communication.
“Nearly a month later I am still awaiting a refund”
Order not delivered and customer service was rude and unhelpful.
“they never delivered my order.”
Most reviewers report delayed or missing deliveries and unresponsive after-sales support; a minority describe helpful staff or in-store assistance.
Some buyers note attractive prices or free delivery, but several complain of paid deliveries, missing orders or refunds delayed or not received.
A few customers praise the website, product descriptions and straightforward ordering; others report unexpected delivery methods or address limits.
When items arrive, many customers say products match expectations; isolated reports cite incorrect sizing requiring returns or exchanges.
Frequent reports describe unresponsive email/phone support and limited updates; some buyers did receive dispatch emails and working tracking.
Overall experiences are mixed: several successful purchases contrast with many complaints about non-delivery, long waits and late refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · TrustedShops (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Still waiting for trainers; order has not been received.
“Still not received my trainers ☹️”
Item missing after two weeks; tracking stagnant and refund requested.
“Item has not arrived in a fortnight.”
No response after two weeks despite multiple contact attempts.
“Sent several emails and phone calls but nothing.”
Order not received after three weeks and no refund or update.
“I placed an order 3 weeks ago & still have not received it.”
Trainers delivered to a Parcel Force HQ 50 miles away, not home.
“do not deliver to your home address.”
Order placed in October still not delivered and no response.
“NO reply...tried ringing.. NO answer”
Order not delivered and customer service was rude and unhelpful.
“they never delivered my order.”
Mizuno shoes arrived promptly with no problems.
“arrived a few days later with no problems.”
Return delivered three weeks ago but no refund confirmation or response.
“The parcel has been delivered to their depot”
Trainers arrived promptly with clear communication; customer very happy.
“clear communications throughout”
Shoes arrived as described with expected communications and great price.
“my experience was excellent.”
Paid for delivery but shipment took over a week; customer service unhelpful.
“customer service replied with an unhelpful and dismissive email”
No delivery after a full month and reviewer calls company a hoax.
“1 full month and no delivery.”
Order not received after six days and still listed overseas; seeking refund.
“Still not received order it has been 6 days”
Received wrong size; return accepted but refund still awaited and no communication.
“Nearly a month later I am still awaiting a refund”
Despite concerns, shoes arrived promptly and look fantastic.
“arrived promptly”
ASICS trainers arrived safe and well despite worrying reviews.
“my ASICS trainers arrived all safe and well.”
Order over a month overdue with no refund response and unreachable phone numbers.
“This website is not to be trusted.”
Paid but no delivery after 2.5 weeks and no communication.
“My order is still not here.”
Three weeks after ordering no delivery and no replies to enquiries.
“Truly disgusting service.”
Could not generate returns label and company uncontactable, stuck with items.
“unable to generate returns label”
Item was delivered as requested and matched order.
“Delivered what i requested.”
I recently stumbled upon Jogging Point and was blown away by their selection of running shoes, clothes, and accessories. As someone who is newer to the world of running, I was impressed by how knowledgeable their staff were in assisting me with finding the right shoe for my needs.
Their website is easy to navigate with clear product descriptions and images. The ordering process was straightforward, and delivery was prompt. They even offer free shipping on orders over £89 which made it even more appealing to shop here.
The quality of the products I purchased exceeded my expectations - both the shoes and clothes look great and feel comfortable when wearing them. In addition, they offer a 30-day money-back guarantee so you can try out your purchase without worrying about wasting your money if it doesn't work out.
Overall, I highly recommend giving Jogging Point a try if you are in need of any running gear or just looking for some expert advice. Their excellent customer service combined with high-quality products make this an ideal choice for any runner.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jogging-Point is an online retailer focused on running footwear, clothing and accessories. It operates via a website that lists products from multiple brands, permits online ordering and offers customer support and returns processes. Consumers searching reviews typically look for information on delivery reliability, customer service responsiveness and product fit when deciding whether to buy.