Reviews Analysed
21
We Collect & Analyse Reviews
Jogging-Point
Experiences & Reviews
Jogging-Point is an online retailer focused on running footwear, clothing and accessories. It operates via a website that lists products from multiple brands, permits online ordering and offers customer support and returns processes. Consumers searching reviews typically look for information on delivery reliability, customer service responsiveness and product fit when deciding whether to buy.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
21d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers report delayed or missing deliveries and unresponsive after-sales support; a minority describe helpful staff or in-store assistance.
Share
Weak
20%
💰
Value for money
Some buyers note attractive prices or free delivery, but several complain of paid deliveries, missing orders or refunds delayed or not received.
Share
Weak
13%
⚡
User experience
A few customers praise the website, product descriptions and straightforward ordering; others report unexpected delivery methods or address limits.
Share
Strong
6%
🔧
Product quality
When items arrive, many customers say products match expectations; isolated reports cite incorrect sizing requiring returns or exchanges.
Share
Strong
8%
📞
Communication
Frequent reports describe unresponsive email/phone support and limited updates; some buyers did receive dispatch emails and working tracking.
Share
Weak
27%
⭐
Overall experience
Overall experiences are mixed: several successful purchases contrast with many complaints about non-delivery, long waits and late refunds.
Share
Weak
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Jogging Point: Your One-Stop Shop for Running Needs
"I recently stumbled upon Jogging Point and was blown away by their selection of running shoes, clothes, and accessories. As someone who is newer to the world of running, I was impressed by how knowledgeable their staff were in assisting me with finding the right shoe for my needs. Their website is easy to navigate with clear product descriptions and images. The ordering process was straightforward, and delivery was prompt. They even offer free shipping on orders over £89 which made it even more appealing to shop here. The quality of the products I purchased exceeded my expectations - both the shoes and clothes look great and feel comfortable when wearing them. In addition, they offer a 30-day money-back guarantee so you can try out your purchase without worrying about wasting your money if it doesn't work out. Overall, I highly recommend giving Jogging Point a try if you are in need of any running gear or just looking for some expert advice. Their excellent customer service combined with high-quality products make this an ideal choice for any runner."
Lubowitz
Collected.reviews
Oct 10, 2022
Featured for: Positive: staff, product quality, delivery
Excellent experience
"I am aware of some scepticism about this company but my experience was excellent. Ordered the shoes on a Saturday and arrived on a Thursday (not bad f..."
Joseph Starkey
Trustpilot
Sep 30, 2025
Featured for: Positive: tracking, timely delivery, good price
Do Not Use This Company!
"Ordered expensive running shoes because of their low price, they arrived in good time but 2.5 sizes too small even though the order and their invoice..."
Rich
Trustpilot
Sep 30, 2025
Featured for: Detailed: wrong size, refund delay
Bunch of scamsters
"Bunch of scamsters, they never delivered my order. I tried calling the UK customer care number I got a voice blast saying unfortunately I called them..."
jaison thomas
Trustpilot
Sep 30, 2025
Featured for: Negative: no delivery, rude support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mo
trustpilot.com
Sep 30, 2025
Still not received my trainers ☹️
Still not receiv...
C
Cameron Phillips
trustpilot.com
Sep 30, 2025
Item has not arrived in a fortnight
Item has not arrived in a fortnight. Tracking info has not updated in that time. Blamed str...
T
Taffy Turner
trustpilot.com
Sep 30, 2025
Awful customer service
Ordered and paid 2 weeks ago. Not heard a word, Sent several email...
S
Sharon Mackle
trustpilot.com
Sep 30, 2025
DO NOT PURCHASE from this company
DO NOT PURCHASE from this company. I placed an order 3 weeks ago & still have not received it. I have emailed them 3 times & contacted their London De...
K
Karl
trustpilot.com
Sep 30, 2025
Beware that as the trainers come from…
Beware that as the trainers come from Germany they do not deliver to your home address. They delivered to...
G
Gavin McGlinchey
trustpilot.com
Sep 30, 2025
Ordered a pair of ASICS shoes on 30th…
Ordered a pair of ASICS shoes on 30th Oct, still not delivered.sent e...
j
jaison thomas
trustpilot.com
Sep 30, 2025
Bunch of scamsters
Bunch of scamsters, they never delivered my order. I tried calling the UK customer care number I got a voice blast saying unfortunately I called them...
S
Sean
trustpilot.com
Sep 30, 2025
Good experience
Ordered some Mizuno running shoes; arrived a few days later with no problems. I saw the negative feedback here and gambled on it, but all good for me....
D
D.FINLON
trustpilot.com
Sep 30, 2025
No refunds
I returned a pair of shoes to running point 3 weeks ago. The parcel has been delivered to their depot but have had no email confirming this or even an...
C
Cheryl Westmorland
trustpilot.com
Sep 30, 2025
Ordered trainers Friday
Ordered trainers Friday, they arrived following Thursday - clear com...
J
Joseph Starkey
trustpilot.com
Sep 30, 2025
Excellent experience
I am aware of some scepticism about this company but my experience was excellent. Ordered the shoes on a Saturday and arrived on a Thursday (not bad f...
J
Jim
trustpilot.com
Sep 30, 2025
Poor Customer Service
Paid over £7(!!) for delivery of a pair of shoes from this company, and it took over a week to arrive. When I raised the issue with them, customer ser...
A
Anon
trustpilot.com
Sep 30, 2025
1 full month and no delivery
1 full month and no deliver...
C
Craig Redmond
trustpilot.com
Sep 30, 2025
Still not received order it has been 6…
Still not received order it has been 6 days and it still has not left overseas looking...
R
Rich
trustpilot.com
Sep 30, 2025
Do Not Use This Company!
Ordered expensive running shoes because of their low price, they arrived in good time but 2.5 sizes too small even though the order and their invoice...
A
Alice Stan
trustpilot.com
Sep 30, 2025
Limited edition shoes with Ok delivery 👍
I was worried because read the reviews after purchasing b...
G
Garreth Garrett
trustpilot.com
Sep 30, 2025
all went well.
well...I was quite worried when i read some of the reviews, but i ha...
R
Rose Gibbs
trustpilot.com
Sep 30, 2025
This website is not to be trusted
This website is not to be trusted. I ordered some shoes over a month ago, and still have not received my order. I have emailed to request...
D
Dipen R
trustpilot.com
Sep 30, 2025
I paid 80.80 pounds
I paid 80.80 pounds. I have waited for 2.5 weeks now. My order is still not here. I called many times no reply waste my time when contacting them. Ema...
N
N IRWIN
trustpilot.com
Sep 30, 2025
Awful
Awful. Do not buy from this company on any condition. 3 weeks after ordering, still nothing...
Conclusion
Reviews show inconsistent customer experiences with Jogging-Point. Several customers report prompt deliveries, clear dispatch emails and satisfactory products, while many others report orders not arriving, long waits for refunds and poor response to emails or calls. Issues raised include refunds delayed after returns and occasional wrong sizing on delivered items. If you plan to order, consider using a payment method with buyer protection (a reviewer mentioned PayPal), verify delivery options before purchase and keep tracking and return documentation to support any refund claims.