Feedback splits between smooth orders and repeated problems with delivery and refunds. Many low-rated reviews say parcels never arrived, went to the wrong place, or showed tracking that stopped updating. Several high-rated reviews mention fast delivery and items that match the description. Many complaints also point to no response on returns or refunds.
Examples from available reviews (Oct 2022 – Mar 2026).
No delivery after a full month and reviewer calls company a hoax.
“1 full month and no delivery.”
Trainers delivered to a Parcel Force HQ 50 miles away, not home.
“do not deliver to your home address.”
Trainers arrived promptly with clear communication; customer very happy.
“clear communications throughout”
I was impressed by helpful staff, prompt delivery and high-quality products.
“The quality of the products I purchased exceeded my expectations”
Delivery problems are the most common complaint. Reviewers mention orders that never arrive, parcels sent to depot locations, and long waits for shipping. A smaller group reports polite staff and on-time fulfilment.
Positive reviews highlight competitive prices and good value when orders go well. Negative comments often pair paid delivery with long delays and frustration. Price praise shows up mostly in five-star reviews.
Happy customers describe quick delivery, easy tracking, and products as advertised. Unhappy customers mention tracking that stops updating, missing parcels, and returns that never get resolved. Positive experiences cluster with higher ratings.
High-rated reviews repeatedly say the products match the description and meet expectations. Complaints about product condition are rare in the dataset. Most product praise sits in the positive reviews.
Post-sale communication comes up often as a main problem. Reviewers report emails going unanswered, phone lines they can’t reach, and no confirmation of refunds. A smaller number describe communication as clear and helpful.
Reviews show a sharp split between satisfied buyers and those who faced non-delivery and no response from support. Delivery and refund handling drive most negative ratings. Positive overall comments focus on correct orders, fast shipping, and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · TrustedShops (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Still waiting for trainers; order has not been received.
“Still not received my trainers ☹️”
Item missing after two weeks; tracking stagnant and refund requested.
“Item has not arrived in a fortnight.”
No response after two weeks despite multiple contact attempts.
“Sent several emails and phone calls but nothing.”
Order not received after three weeks and no refund or update.
“I placed an order 3 weeks ago & still have not received it.”
Trainers delivered to a Parcel Force HQ 50 miles away, not home.
“do not deliver to your home address.”
Order placed in October still not delivered and no response.
“NO reply...tried ringing.. NO answer”
Order not delivered and customer service was rude and unhelpful.
“they never delivered my order.”
Mizuno shoes arrived promptly with no problems.
“arrived a few days later with no problems.”
Return delivered three weeks ago but no refund confirmation or response.
“The parcel has been delivered to their depot”
Trainers arrived promptly with clear communication; customer very happy.
“clear communications throughout”
Shoes arrived as described with expected communications and great price.
“my experience was excellent.”
Paid for delivery but shipment took over a week; customer service unhelpful.
“customer service replied with an unhelpful and dismissive email”
No delivery after a full month and reviewer calls company a hoax.
“1 full month and no delivery.”
Order not received after six days and still listed overseas; seeking refund.
“Still not received order it has been 6 days”
Received wrong size; return accepted but refund still awaited and no communication.
“Nearly a month later I am still awaiting a refund”
Despite concerns, shoes arrived promptly and look fantastic.
“arrived promptly”
ASICS trainers arrived safe and well despite worrying reviews.
“my ASICS trainers arrived all safe and well.”
Order over a month overdue with no refund response and unreachable phone numbers.
“This website is not to be trusted.”
Paid but no delivery after 2.5 weeks and no communication.
“My order is still not here.”
Three weeks after ordering no delivery and no replies to enquiries.
“Truly disgusting service.”
Could not generate returns label and company uncontactable, stuck with items.
“unable to generate returns label”
Item was delivered as requested and matched order.
“Delivered what i requested.”
I recently stumbled upon Jogging Point and was blown away by their selection of running shoes, clothes, and accessories. As someone who is newer to the world of running, I was impressed by how knowledgeable their staff were in assisting me with finding the right shoe for my needs.
Their website is easy to navigate with clear product descriptions and images. The ordering process was straightforward, and delivery was prompt. They even offer free shipping on orders over £89 which made it even more appealing to shop here.
The quality of the products I purchased exceeded my expectations - both the shoes and clothes look great and feel comfortable when wearing them. In addition, they offer a 30-day money-back guarantee so you can try out your purchase without worrying about wasting your money if it doesn't work out.
Overall, I highly recommend giving Jogging Point a try if you are in need of any running gear or just looking for some expert advice. Their excellent customer service combined with high-quality products make this an ideal choice for any runner.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jogging-Point is an online retailer focused on running shoes, trainers, and related running clothing. The website lists multiple footwear brands, with product pages showing sizing details and images. Customers order through the online checkout, manage their accounts, and use online return steps. The company provides delivery choices and posts its shipping and returns policies on the site.