Many reviewers like Joanie’s well-made, retro-inspired pieces, regular sale bargains, and usually quick dispatch. A large group say they paid for orders that never arrived, couldn’t get refunds, and got little or no reply from support. Several shoppers point to new return charges and uneven sizing as reasons they may not buy again. A few mention specific faults, including broken clips and colour transfer.
Examples from available reviews (Jul 2017 – Feb 2026).
Returned item five weeks ago with no refund and no response from customer service.
“I returned an item 5 weeks ago and have not received a refund.”
Money taken, item not sent, company later went into administration.
“Took my money, didn’t send me item”
Three dresses were gorgeous, well made, fitting and promptly delivered.
“Great quality and fit”
Likes clothing range but finds return cost unfair and sizing incorrect.
“£3.90 to return a £16 t-shirt is insane!”
A notable set of negative reviews says people paid for orders that never arrived and then didn’t receive refunds. Other customers describe quick dispatch, straightforward ordering, and fast exchanges, showing a clear split between smooth deliveries and wider fulfilment problems.
Several shoppers highlight sale prices and call their purchases good bargains. Separate complaints focus on new return fees, prices dropping after purchase, and expensive international return postage for customers abroad.
Many customers say items arrive quickly, fit well, and look good, with frequent mentions of true-to-size pieces. Others repeatedly point to sizing that varies, trousers coming up too long, and the occasional return being refused.
Many positive reviews praise the fabric quality, flattering fits, and careful packaging. A small number report broken hardware, colour transfer onto other items, and garments that didn’t match the stated materials.
A main theme is customer support not replying, with emails going unanswered, especially about returns and refunds. In contrast, some reviewers say customer service sorted problems quickly and dealt with recalls or refunds once contacted.
Reviews split between strong praise for the clothes and deep frustration about fulfilment and refunds. Several reviewers say they want the brand to keep going and describe ongoing loyalty despite the service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Trousers were too long for 5ft2 reviewer and required return.
“all the trousers I ordered in my size were too long.”
Received a massively oversized cardigan and return was refused.
“massively oversized XL cardigan”
Bikini top fitted but plastic clip broke on holiday, causing embarrassment.
“the plastic clip broke on our day trip”
Dress colour transferred onto a handbag and compensation was refused.
“the colour tracked and transferred onto a cream handbag”
Pleased with Gina tartan dress inspired by TV appearance.
“very pleased with it”
Inconsistent sizing and return shipping costs make ordering from US uneconomical.
“Sizing is all over the place.”
Return shipping from US was costly and package became undeliverable and destroyed.
“I just lost out on $300 worth of returnable merchandise”
Dress material didn't match description and felt misleading to reviewer.
“it was neither velvet nor cord”
Order arrived quickly, fit was perfect and styling loved.
“the fit is perfect”
Revived an elephant jumper which was very well made.
“so well made”
Order arrived within two days and sweatshirt looks lovely.
“delivered within 2 days”
I recently bought Arianne EcoVero™ Snake Print Jumpsuit, that's why I'm looking for a manner to convey my frustration. I have been ripped off by the material and feel of the clothes. The customer service should explain the value behind the price of this clothes and make customers feel they are getting an exquisite product rather than paying for something that falls apart. I am very disappointed in the fabric that they used it's low quality, and feel like they ripped me off with their claims of being "eco friendly". They use cotton which is not eco friendly, I have written them to complain but wouldn't work out.
Received two jumpers; material very soft and prompt delivery.
“material so soft”
Selected next-day delivery but working days only; refund handled easily.
“they recalled the package and refunded me”
Happy with products and quick exchanges.
“Quick exchange and good products!”
Clothing is quirky and very well made.
“so quirky yet so well made!”
Customer service is good and issues are resolved quickly.
“The customer service is really good.”
Skirt had speedy delivery and excellent quality.
“speedy delivery and excellent quality.”
Items were lovely, well-packaged and of good quality.
“good quality clothes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joanie is a British womenswear brand selling vintage-inspired clothing and accessories such as dresses, knitwear, jackets, and shoes. It sells through an online shop with product pages, size guidance, and a sale section. Customers can browse seasonal ranges and promotions on the website. Joanie sets out standard delivery and returns steps on its e-commerce site and offers contact options for customer queries.