Customer feedback for Joanie shows a strong pattern of positive product quality, fit and speedy delivery for many shoppers. Several reviewers specifically praise workmanship and quick posting, and some note excellent service when delivery issues arose. However, multiple customers raise concerns about returns fees, delayed refunds and occasional sizing-chart inconsistencies. Prospective buyers should weigh reported quality and delivery strengths against the documented returns and pricing complaints and check size guidance or reviews for the specific item before purchasing.
Examples from available reviews (Jul 2017 – Feb 2026).
Product fabric felt low quality and their eco claims seemed misleading.
“I have been ripped off by the material and feel of the clothes.”
Started charging return fees and slow refunds will deter future purchases.
“Disappointed they have started charging to return clothes.”
Positive shopping experience; jacket exceeded expectations despite delivery hiccup.
“the jacket is lovelier than the photo.”
Dress was gorgeous, flattering, well packaged and quickly posted.
“Gorgeous quality dress -perfect”
Customer service is generally responsive; several shoppers note prompt investigation and helpful support, though a small number report unsatisfactory complaint handling.
Shoppers cite good sale prices and bargains, but multiple reviewers criticise new returns fees and discount timing, which affect perceived value.
Ordering and delivery are frequently described as fast and straightforward; most find items easy to buy, though a few mention sizing-chart mismatches.
Most reviewers report good construction, flattering fit and pleasing materials; a small number report disappointing fabric quality or concerns about eco claims.
Direct communication is rarely mentioned; one review highlights a prompt investigation while another reports an unresolved complaint, so evidence is limited.
Overall experiences are largely positive, with many praising fit, quality and quick delivery, while a minority raise issues around returns and pricing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Trousers were too long for 5ft2 reviewer and required return.
“all the trousers I ordered in my size were too long.”
Received a massively oversized cardigan and return was refused.
“massively oversized XL cardigan”
Bikini top fitted but plastic clip broke on holiday, causing embarrassment.
“the plastic clip broke on our day trip”
Dress colour transferred onto a handbag and compensation was refused.
“the colour tracked and transferred onto a cream handbag”
Pleased with Gina tartan dress inspired by TV appearance.
“very pleased with it”
Inconsistent sizing and return shipping costs make ordering from US uneconomical.
“Sizing is all over the place.”
Return shipping from US was costly and package became undeliverable and destroyed.
“I just lost out on $300 worth of returnable merchandise”
Dress material didn't match description and felt misleading to reviewer.
“it was neither velvet nor cord”
Order arrived quickly, fit was perfect and styling loved.
“the fit is perfect”
Revived an elephant jumper which was very well made.
“so well made”
Order arrived within two days and sweatshirt looks lovely.
“delivered within 2 days”
I recently bought Arianne EcoVero™ Snake Print Jumpsuit, that's why I'm looking for a manner to convey my frustration. I have been ripped off by the material and feel of the clothes. The customer service should explain the value behind the price of this clothes and make customers feel they are getting an exquisite product rather than paying for something that falls apart. I am very disappointed in the fabric that they used it's low quality, and feel like they ripped me off with their claims of being "eco friendly". They use cotton which is not eco friendly, I have written them to complain but wouldn't work out.
Received two jumpers; material very soft and prompt delivery.
“material so soft”
Selected next-day delivery but working days only; refund handled easily.
“they recalled the package and refunded me”
Happy with products and quick exchanges.
“Quick exchange and good products!”
Clothing is quirky and very well made.
“so quirky yet so well made!”
Customer service is good and issues are resolved quickly.
“The customer service is really good.”
Skirt had speedy delivery and excellent quality.
“speedy delivery and excellent quality.”
Items were lovely, well-packaged and of good quality.
“good quality clothes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joanie is a UK womenswear brand offering vintage-inspired clothing and accessories, sold online and via retail channels. Consumers researching Joanie reviews commonly look for guidance on fit, fabric quality, delivery speed and returns policies. When reading feedback, check multiple recent reviews for consistency on sizing, shipping and customer-service experiences.