Reviews highlight a clear gap between slow online fulfilment and strong in-store help. Many customers describe long waits for returns to be processed and refunds to arrive. Several reviewers point to store staff who fixed problems quickly. Comments on product quality and delivery are few and mixed.
Examples from available reviews (Apr 2018 – Mar 2026).
Still no refund after 23 working days and 31 days total.
“23 working days/31 days total and still no refund.”
Bought an item, payment taken, then no fulfilment or human response.
“I have sent numerous enquiries talked to robots but not one person has replied .”
Harrogate store helped chase a refund and customer service responded promptly.
“Excellent customer service received from my local Harrogate store regarding a refund”
Leather jacket transferred dye to car seats and no remedy offered online.
“the dye from the jacket transferred to my car seats leaving marks everywhere.”
Refund delays come up repeatedly, with several customers saying returns were received but refunds took weeks. Other reviewers praise specific store teams and named staff who stepped in and solved issues quickly.
A few reviewers mention good value and on-time delivery, but these comments are rare. Some criticised voucher-based compensation and said it did not go far enough.
Accounts of fulfilment vary widely: some customers report on-time deliveries, while others describe same-day despatches that did not happen and items that never arrived. A smaller group also ran into website glitches and voucher errors.
Quality feedback is limited and split between praise for a recent collection and a few isolated faults. One reviewer reported dye transfer from a leather jacket, which contrasts with other positive quality remarks.
Many reviewers mention returns going unacknowledged and say they only received automated replies that did not help. Others describe fast, efficient online follow-up, suggesting uneven response across channels.
Overall views are split: ongoing refund and communication problems drive negative ratings for many customers. More positive experiences focus on proactive store staff and the occasional smooth delivery that reassured some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Quotes shortened · As of: March 2026
Good value and a next-day delivery arrived on time after confirmation.
“Very good value for money with free postage over a certain amount.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jigsaw Puzzles Direct runs an online shop selling jigsaw puzzles and related accessories. Products are grouped by theme, piece count, and difficulty to help customers choose. Shoppers pay on the website and pick from the delivery options shown at checkout. Each product page includes descriptions and images to show details.