Reviews show a mix of strong, staff‑led customer service and recurring operational issues. Several reviewers name specific employees who arranged reorders, refunds or exchanges, indicating effective escalation when staff intervene. At the same time, multiple customers report problems with automated communication, delayed refunds and one‑off delivery failures (including paid next‑day services). If you are researching Jigsaw Puzzles Direct, check stock and delivery options before ordering and review the returns and voucher terms. For problems, reviewers found escalation to named customer experience staff often resolved issues more quickly than automated channels.
Examples from available reviews (Apr 2018 – Feb 2026).
Raphaella reordered a smaller size and honoured my discount.
“Excellent customer service from Raphaella at Jigsaw.”
Customer reports poor communication, automated bots, and delayed refunds.
“There is no customer service at all.”
Paid for next-day delivery but item was not despatched same day.
“Failed to despatch the same day”
Cash refunded but loyalty voucher not returned and complaints unanswered.
“The cash element of my payment was refunded but I was not given a credit note or replacement voucher”
Many reviewers highlight helpful in‑store and named staff who resolve orders and exchanges; a minority report fulfilment or support failures.
Some customers praise discounts and perceived affordability; others report problems with loyalty vouchers and refund handling.
Online shopping is described as efficient when staff intervene, but automated paths and chatbots frustrate several customers.
Product build and collections receive positive comments, though isolated manufacturing faults are reported and sometimes require exchanges.
Communication varies: prompt, helpful replies from named agents contrast with automated WhatsApp/chatbot messages and unclear returns emails.
Overall impressions split: many praise service and product quality, while others report slow refunds, missing items and poor automated support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Quotes shortened · As of: February 2026
Good value and a next-day delivery arrived on time after confirmation.
“Very good value for money with free postage over a certain amount.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jigsaw Puzzles Direct is an online UK retailer specialising in jigsaw puzzles and related accessories. Typical services include an online catalogue, checkout with delivery options, and a customer support channel for order queries and returns. Shoppers researching Jigsaw Puzzles Direct reviews often look for information on product quality, delivery performance, returns and customer service responsiveness.