Buyer reviews frequently highlight fast delivery, attentive staff (several mention named employees) and well-made handcrafted jewellery. Multiple buyers describe smooth ordering, clear updates and satisfactory returns or exchanges. However, several seller reviews allege serious issues: lost funds, site downtime and poor sales outcomes — these concerns relate to the seller experience rather than individual product listings. Consumers considering purchases should weigh buyer praise for product quality and service against reports from sellers; sellers should review terms, payment processes and seek clarifications before enrolling.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer praised staff member Carys for clear, reassuring communication.
“Her emails to me were clear and always spot on”
Customer reports losing over $600 and company disappeared.
“They took my money, over $600 US, and then disappeared!”
Earrings were delicate and the customer loved them.
“The earrings are so delicately made.”
Customer still receives numerous emails despite unsubscribing and blocking.
“still receive numerous email a day borderline scam level of nuisance.”
Many buyers describe helpful, prompt staff and effective issue resolution; several seller accounts report unresolved problems and service failures.
Buyers often say product quality justifies the price; a number of sellers report poor sales or lost fees and question seller value.
Customers note fast delivery, straightforward ordering and responsive returns; several sellers report site downtime and difficulty completing sales.
Buyers frequently report high-quality, handcrafted jewellery and home items, with multiple reviews praising delicate workmanship and materials.
Many buyers cite clear, personal communication from named staff; other reviewers report unanswered enquiries or persistent unwanted marketing emails.
Most buyers describe positive purchases, prompt delivery and helpful staff; a minority of sellers report serious payment, contact or access problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seller says website went down and no response from concierge.
“Then the website went down, and no contact, marketing or anything.”
Customer reports losing over $600 and company disappeared.
“They took my money, over $600 US, and then disappeared!”
Seller says website went down and their money is gone.
“the website is down and my money gone.....”
Customer received first-class service and the gift was loved.
“The service I received was 1st class”
Product quality was good with excellent support and communication.
“Good quality of the product.”
Quick delivery and a lovely purchase.
“Quick delivery and lovely purchase”
Helpful staff provided good customer service and prompt despatch.
“Helpful staff, good customer service, prompt despatch.”
Earrings were delicate and the customer loved them.
“The earrings are so delicately made.”
Quick delivery and the customer loved the earrings.
“Quick delivery and lovely earrings”
Customer appreciated the prompt and efficient service.
“Appreciated the prompt and efficient service”
Seller reports six months with no sales and calls platform a scam.
“Do not join Jewelstreet as a seller”
Handcrafted home decor exceeded expectations with good quality and fast delivery.
“I could not believe the quality and speed of delivery.”
Seller paid to join and made one sale despite promised earnings.
“I made 1 sale after having paid almost £200 to sign up”
Staff were helpful and arranged a custom gemstone request successfully.
“Carys went above and beyond to contact the designer directly”
Customer still receives numerous emails despite unsubscribing and blocking.
“still receive numerous email a day borderline scam level of nuisance.”
Customer had an amazing experience with helpful, polite staff.
“I have had an amazing experience with JewelStreet.”
Phone answered quickly and staff provided a swift refund.
“when I rang the phone was answered quickly”
Customer praised staff member Carys for clear, reassuring communication.
“Her emails to me were clear and always spot on”
Received product within 24 hours; quality softened skin quickly.
“I was surprised to have it received in 24h hours!”
Consistently great customer service and quick problem resolution.
“Always a great company to deal with.”
I am writing this on behalf of my mum. She was very amazed by your first-class customer service. She had an easy time searching for stylish bags from your site and eventually she identified a Kali Snake Print Leather Bag and Water Moon Cross Body | Yellow. The ordering and paying process was seamless and the bags arrived much earlier. The quality is top-notch, they are beautiful and worthy of the money she spent. The bags can be used on different occasions and blend well with her dresses and shoes. I also like them and very soon I'm gonna get one or two for my wife.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
JewelStreet is an online marketplace that lists jewellery, accessories and handcrafted items from independent designers. The site connects buyers directly with makers and retailers, offering product listings, order fulfilment and customer support for jewellery and gift purchases.