Reviews Analysed
21
We Collect & Analyse Reviews
JewelStreet
Experiences & Reviews
JewelStreet is an online marketplace that lists jewellery, accessories and handcrafted items from independent designers. The site connects buyers directly with makers and retailers, offering product listings, order fulfilment and customer support for jewellery and gift purchases.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many buyers describe helpful, prompt staff and effective issue resolution; several seller accounts report unresolved problems and service failures.
Share
Mixed
19%
💰
Value for money
Buyers often say product quality justifies the price; a number of sellers report poor sales or lost fees and question seller value.
Share
Weak
7%
⚡
User experience
Customers note fast delivery, straightforward ordering and responsive returns; several sellers report site downtime and difficulty completing sales.
Share
Mixed
22%
🔧
Product quality
Buyers frequently report high-quality, handcrafted jewellery and home items, with multiple reviews praising delicate workmanship and materials.
Share
Strong
12%
📞
Communication
Many buyers cite clear, personal communication from named staff; other reviewers report unanswered enquiries or persistent unwanted marketing emails.
Share
Mixed
16%
⭐
Overall experience
Most buyers describe positive purchases, prompt delivery and helpful staff; a minority of sellers report serious payment, contact or access problems.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Top marks!
"I have nothing but praise for the excellent service I received with a recent purchase. Nothing was too much trouble for Carys, who dealt with the one..."
duncan faber
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for customer service
***Scam*** They took my money...
"They took my money, over $600 US, an..."
Shanda Louis
Trustpilot
Sep 30, 2025
Featured for: Seller reports money taken, no contact
Absolutely beautiful
"Absolutely beautiful. The earrings are s..."
Clair
Trustpilot
Sep 30, 2025
Featured for: Positive product-quality detail
I continuously receive unwanted email
"I continuously receive email I have blocked them, unsubscribed and s..."
Stewie
Trustpilot
Sep 30, 2025
Featured for: Reports ongoing unwanted emails
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
k
kate dalgleish
trustpilot.com
Sep 30, 2025
Scamming small businesses
Sadly, I'm another seller who was scammed into signing up with JewelStreet. The only sales were very small ones (with discounts) to their employees. T...
S
Shanda Louis
trustpilot.com
Sep 30, 2025
***Scam*** They took my money...
They took my money, over $600 US, an...
A
Anja Capuzzimati
trustpilot.com
Sep 30, 2025
Was a seller on jewelstreet and all of…
Was a seller on jewelstreet and all of a sudden the website is d...
M
Mark
trustpilot.com
Sep 30, 2025
Highly Recommended
I would highly recommend JewelStreet. The service I received was 1st class, from initial order to receipt. Any questions were...
J
Jane Childs
trustpilot.com
Sep 30, 2025
Good quality of the product
Good quality of the product. Exc...
E
Emma B
trustpilot.com
Sep 30, 2025
Quick delivery and lovely purchase
Quick delivery an...
N
Nikki Westland
trustpilot.com
Sep 30, 2025
Helpful staff
Helpful staff, good custome...
C
Clair
trustpilot.com
Sep 30, 2025
Absolutely beautiful
Absolutely beautiful. The earrings are s...
H
Heather Conway
trustpilot.com
Sep 30, 2025
Quick delivery and lovely earrings
Quick delivery an...
M
Mr Smith
trustpilot.com
Sep 30, 2025
Appreciated the prompt and efficient…
Appreciated the prompt...
D
Dosimau Priscilla
trustpilot.com
Sep 30, 2025
Do not join Jewelstreet as a seller
I joined the e-shop in October 2022 and over a time period of 6 months I never co...
K
Kate Davis
trustpilot.com
Sep 30, 2025
Amazing handcrafted home decor
I ordered some amazing handcrafted home decor pieces and I could not believe the quality and speed of d...
C
Customer
trustpilot.com
Sep 30, 2025
I joined JewelStreet as a seller almost…
I joined JewelStreet as a seller almost a year ago. Within that time I made 1 sale after having paid almost £200 to sign up as a seller on their platf...
J
Jilly
trustpilot.com
Sep 30, 2025
A Great Company to Deal with…
Such a pleasure to discover this company, their staff appear to be hand picked for helpfulness, well it certainly was the experience in my case, I wan...
S
Stewie
trustpilot.com
Sep 30, 2025
I continuously receive unwanted email
I continuously receive email I have blocked them, unsubscribed and s...
A
Adele Fletcher
trustpilot.com
Sep 30, 2025
AMAZING
I have had an amazing experience with JewelStreet. They have been so helpful and always in touch and very polite and positive. I had to return one ite...
C
Customer
trustpilot.com
Sep 30, 2025
What I like about this company is the human touch
What I like about this company is that although the dress I ordered wasn't a good fit for me - when I rang the phone was answered...
d
duncan faber
trustpilot.com
Sep 30, 2025
Top marks!
I have nothing but praise for the excellent service I received with a recent purchase. Nothing was too much trouble for Carys, who dealt with the one...
B
Bianca Ilea
trustpilot.com
Sep 30, 2025
24h hours delivery
I ordered this body balm from JewelStreet (Scence Natural Skincare) and I was surprised to have it received in...
J
Jackie
trustpilot.com
Sep 30, 2025
Always a great company to deal with
Always a great company to deal with. Any problems, quickly resolved and a brilliant customer service. Friendly, efficient, great jewellery and a genui...
Conclusion
Buyer reviews frequently highlight fast delivery, attentive staff (several mention named employees) and well-made handcrafted jewellery. Multiple buyers describe smooth ordering, clear updates and satisfactory returns or exchanges. However, several seller reviews allege serious issues: lost funds, site downtime and poor sales outcomes — these concerns relate to the seller experience rather than individual product listings. Consumers considering purchases should weigh buyer praise for product quality and service against reports from sellers; sellers should review terms, payment processes and seek clarifications before enrolling.