Skip to content
We Collect & Analyse Reviews

JewelStreet
Experiences & Reviews

JewelStreet is an online marketplace that lists jewellery, accessories and handcrafted items from independent designers. The site connects buyers directly with makers and retailers, offering product listings, order fulfilment and customer support for jewellery and gift purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 18d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Many buyers describe helpful, prompt staff and effective issue resolution; several seller accounts report unresolved problems and service failures.

Share
19%
Mixed
💰

Value for money

Buyers often say product quality justifies the price; a number of sellers report poor sales or lost fees and question seller value.

Share
7%
Weak

User experience

Customers note fast delivery, straightforward ordering and responsive returns; several sellers report site downtime and difficulty completing sales.

Share
22%
Mixed
🔧

Product quality

Buyers frequently report high-quality, handcrafted jewellery and home items, with multiple reviews praising delicate workmanship and materials.

Share
12%
Strong
📞

Communication

Many buyers cite clear, personal communication from named staff; other reviewers report unanswered enquiries or persistent unwanted marketing emails.

Share
16%
Mixed

Overall experience

Most buyers describe positive purchases, prompt delivery and helpful staff; a minority of sellers report serious payment, contact or access problems.

Share
24%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

k
kate dalgleish
trustpilot.com Sep 30, 2025

Scamming small businesses

Sadly, I'm another seller who was scammed into signing up with JewelStreet. The only sales were very small ones (with discounts) to their employees. T...

S
Shanda Louis
trustpilot.com Sep 30, 2025

***Scam*** They took my money...

They took my money, over $600 US, an...

A
Anja Capuzzimati
trustpilot.com Sep 30, 2025

Was a seller on jewelstreet and all of…

Was a seller on jewelstreet and all of a sudden the website is d...

M
Mark
trustpilot.com Sep 30, 2025

Highly Recommended

I would highly recommend JewelStreet. The service I received was 1st class, from initial order to receipt. Any questions were...

J
Jane Childs
trustpilot.com Sep 30, 2025

Good quality of the product

Good quality of the product. Exc...

E
Emma B
trustpilot.com Sep 30, 2025

Quick delivery and lovely purchase

Quick delivery an...

N
Nikki Westland
trustpilot.com Sep 30, 2025

Helpful staff

Helpful staff, good custome...

C
Clair
trustpilot.com Sep 30, 2025

Absolutely beautiful

Absolutely beautiful. The earrings are s...

H
Heather Conway
trustpilot.com Sep 30, 2025

Quick delivery and lovely earrings

Quick delivery an...

M
Mr Smith
trustpilot.com Sep 30, 2025

Appreciated the prompt and efficient…

Appreciated the prompt...

D
Dosimau Priscilla
trustpilot.com Sep 30, 2025

Do not join Jewelstreet as a seller

I joined the e-shop in October 2022 and over a time period of 6 months I never co...

K
Kate Davis
trustpilot.com Sep 30, 2025

Amazing handcrafted home decor

I ordered some amazing handcrafted home decor pieces and I could not believe the quality and speed of d...

C
Customer
trustpilot.com Sep 30, 2025

I joined JewelStreet as a seller almost…

I joined JewelStreet as a seller almost a year ago. Within that time I made 1 sale after having paid almost £200 to sign up as a seller on their platf...

J
Jilly
trustpilot.com Sep 30, 2025

A Great Company to Deal with…

Such a pleasure to discover this company, their staff appear to be hand picked for helpfulness, well it certainly was the experience in my case, I wan...

S
Stewie
trustpilot.com Sep 30, 2025

I continuously receive unwanted email

I continuously receive email I have blocked them, unsubscribed and s...

A
Adele Fletcher
trustpilot.com Sep 30, 2025

AMAZING

I have had an amazing experience with JewelStreet. They have been so helpful and always in touch and very polite and positive. I had to return one ite...

C
Customer
trustpilot.com Sep 30, 2025

What I like about this company is the human touch

What I like about this company is that although the dress I ordered wasn't a good fit for me - when I rang the phone was answered...

d
duncan faber
trustpilot.com Sep 30, 2025

Top marks!

I have nothing but praise for the excellent service I received with a recent purchase. Nothing was too much trouble for Carys, who dealt with the one...

B
Bianca Ilea
trustpilot.com Sep 30, 2025

24h hours delivery

I ordered this body balm from JewelStreet (Scence Natural Skincare) and I was surprised to have it received in...

J
Jackie
trustpilot.com Sep 30, 2025

Always a great company to deal with

Always a great company to deal with. Any problems, quickly resolved and a brilliant customer service. Friendly, efficient, great jewellery and a genui...

Share Your Experience

Help other customers by sharing your experience with JewelStreet. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Buyer reviews frequently highlight fast delivery, attentive staff (several mention named employees) and well-made handcrafted jewellery. Multiple buyers describe smooth ordering, clear updates and satisfactory returns or exchanges. However, several seller reviews allege serious issues: lost funds, site downtime and poor sales outcomes — these concerns relate to the seller experience rather than individual product listings. Consumers considering purchases should weigh buyer praise for product quality and service against reports from sellers; sellers should review terms, payment processes and seek clarifications before enrolling.