Reviewers often mention solid dress construction and a dependable fit for occasion wear. Several customers also point to quick delivery, easy returns, and good value. A smaller number say items arrived in poor condition. Some reviews describe refund requests that stayed unresolved or support that responded slowly.
Examples from available reviews (Nov 2021 – Feb 2026).
Dresses are high quality, well made, and good value for occasions.
“The quality on every dress has been outstanding”
Dress arrived in extremely poor condition and customer service was unhelpful.
“Atrocious condition garments.”
I returned a dress on June 27 but still have no refund.
“but I haven't received my money back yet.”
Good value with lovely quality, fast delivery, and easy returns.
“Jarlo is by far the best for money”
Service feedback splits between clear praise and clear frustration. Some reviewers describe staff taking initiative, including tracking down a misplaced dress, and they compliment the customer service. Others report refund requests that were not resolved and responses they found unhelpful.
Only one review explicitly praises value for money, linking the price to fast delivery and easy returns. Beyond that, value gets little mention in the sample.
Several reviewers say sizing runs true and the dresses feel ready for special occasions. Other comments mention poor condition on arrival and refund messages going nowhere, which dents the experience after purchase.
Most reviews praise the fabric and workmanship of the dresses. A smaller group says garments arrived damaged or in unacceptable condition.
Some customers report quick, helpful replies from staff. Others describe little or no response when they raised refund or quality issues.
Ratings split sharply between very happy customers and serious complaints. Five-star endorsements sit alongside one-star grievances, leaving a polarized overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress quality exceeded expectations and service retrieved my misplaced dress.
“The customer service was unreal.”
Dresses are high quality, well made, and good value for occasions.
“The quality on every dress has been outstanding”
Longtime customer praises consistent fantastic quality and true-to-size fit.
“The quality is always fantastic”
Dress arrived in extremely poor condition and customer service was unhelpful.
“Atrocious condition garments.”
I returned a dress on June 27 but still have no refund.
“but I haven't received my money back yet.”
Good value with lovely quality, fast delivery, and easy returns.
“Jarlo is by far the best for money”
The dress was of a terrible quality!
Not worth your money. They show pictures of Beautiful outfits when you look at their website, but a totally different story when delivered.
I bought a Masa Fish Maxi Dress with Lace Cap Sleeves and Embroidered Button Back to be delivered in a month. I got a very cheap-looking and inferior quality dress. Material is fragile, and the fitment is relatively tiny.
I rather stick to in-store shopping or continue to shop with well-known companies I'm accustomed to ordering from. This was my 1st time with this online store, very disappointed. It's sometimes good to read the reviews 1st. I have demanded a complete refund.
But they don't bother answering my emails.
I honestly don't recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
JARLO is a womenswear label focused on occasion and formal dresses. It designs and sells dresses for events such as weddings, proms, and evening occasions. Its range typically includes bridesmaid dresses, evening gowns, and cocktail wear. JARLO runs an online catalogue with product photos and size guidance for shoppers.