Reviewers often mention fast fulfilment and items that match the photos. A steady run of complaints points to unresponsive after-sales support and refunds that never get resolved. Several customers question the quality for the price and mention inconsistent sizing. Overall, the reviews range from five-star endorsements to one-star accounts focused on service failures.
Examples from available reviews (Sep 2025 – Mar 2026).
Original clothes, good quality and quick delivery.
“The clothes are original. Good quality. Quick delivery.”
Reviewer loves the items and praises top-tier customer service.
“customer service is top tier”
Refund outstanding over two weeks despite repeated emails and delays.
“Haven’t received my refund in over 2 weeks, consistently emailed for updates and then they have kept on extending the days for my refund”
Hoodie was poorly made, oversized sleeves, and reviewer requested a refund.
“£70 for a hoodie thats thinner than a curtain isn't OK at all”
Many positive reviews highlight fast shipping and quick fulfilment. Others describe wrong or missing items and deliveries that arrived too late for time-sensitive needs. These issues sit alongside the faster deliveries, creating very different service experiences.
Several reviewers question the value, pointing to thin materials and high prices for jeans and hoodies. Some also blame extra import taxes or return shipping costs for the poor value. A smaller group praises the quality and says they would buy again.
Many customers find the website easy to use and say the product presentation is accurate. Some repeat that sizing runs true, while others report mismatched size labels and lengths that feel shorter than expected. A few shoppers say they can’t get return labels or complete returns without difficulty.
Many reviews praise the original designs and say the clothes look and feel good. At the same time, a clear set of complaints points to poor materials, thin fabrics, and uneven finishing. Some shoppers call out disliked washes or construction problems even when the fit is otherwise good.
The most common theme is lack of response, automated replies, missing tracking updates, and refunds that take too long. Several reviewers say they filed disputes after getting no useful update. A few comments praise customer service, but they are rare compared with the negative ones.
Reviews split between very happy buyers and customers stuck with unresolved post-sale issues. Positive feedback focuses on speed, correct items, and repeat purchases. Negative feedback centres on support failures, returns, and poor value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Order delivered easily; reviewer very happy with clothing.
“Ordered , delivered. ! Easy . Very happy with my clothing .”
Order not received despite expected delivery before Valentine's Day.
“I havent received my order It was supposed to arrive before Valentine day !!!”
Original clothes, good quality and quick delivery.
“The clothes are original. Good quality. Quick delivery.”
Reviewer felt the quality did not justify the price.
“The quality was not worth the money at...”
Hoodie was poorly made, oversized sleeves, and reviewer requested a refund.
“£70 for a hoodie thats thinner than a curtain isn't OK at all”
Quick delivery and product matched pictures; reviewer was very pleased.
“Quick delivery, product like in the pictures👍 Amazing!”
Jeans were good quality but additional Swiss tax made them expensive.
“The jeans are super god, love the material and my kid loves them.”
Quality did not match the price paid and sizing was inaccurate.
“The Quality is not good for the price I paid.”
Product was perfecto and true to the size.
“perfecto, true to the size!!”
Poor customer communication and lack of tracking despite paid next-day delivery.
“no word back no tracking 0 communication”
Loved the jeans and fast delivery; best shopping experience.
“Love the jeans,got them so fast,one of my best shopping experience”
Reviewer loves the items and praises top-tier customer service.
“customer service is top tier”
Reviewer says delivery was fast and amazing.
“Fast en amazing!”
Very quick delivery and item matched expectations.
“V quick delivery and item exactly as expected”
The reviewer's order arrived completely wrong.
“My order was completely wrong.”
User-friendly site, great product, fast shipping and compliments received.
“User friendly website, great product, fast ship.”
Bikini top size differed from advertised sizes, creating a mismatch.
“the tag and the top itself said uk12/us8”
Reviewer cannot obtain shipping label to return their item.
“i cannot get my shipping label to return my itm”
Multiple emails yielded only automated replies; item could not be changed.
“The complete lack of customer service was very frustrating.”
Short beaded dress arrived quickly and appeared high quality.
“I bought a short beaded dress and its great!”
Material was poor and sizing chart did not match expectations.
“Material is very poor and low quality for price point.”
Item was a little wider than the reviewer expected.
“a little wider than I thought”
Order placed 15 September had not arrived before the needed date.
“I ordered my dress on september 15 and its still not here i need it for vegas this weekend please”
Reviewer expected better quality for jeans priced over $200.
“Expected better quality jeans for $200+ per pair.”
Good quality and shipping; reviewer intends to buy again.
“Great quality, good shipping time, i will buy more clothes.”
Great quality, fast international shipping, fragile item arrived intact.
“The products are great quality & really one of a kind.”
Fast delivery and the reviewer liked the jeans.
“Fast Delivery and great Jeans.”
Returned parcel and received no response or updates since.
“I returned my parcel on the 19th September and haven’t heard anything since.”
Original, good-quality clothes delivered to Spain; son loves the shirt.
“Even better in real life than in the pictures.”
Reviewer will not buy again because return shipping is not free.
“To return items, shipping should be free. I will not buy from this site again.”
Partial refund received; still awaiting resolution and raised PayPal dispute.
“was partially refunded still waiting on an outcome have had to raise a dispute with pay pal”
Product looks and feels great but reviewer dislikes washed black look.
“Looks and feels amazing however I'm not really a fan of the whole "washed" look on black clothing.”
Reviewer praises the product's great quality and thanks the seller.
“Great quality! Thank you!”
Daughter loves the jacket; it's true to size, cosy and comfortable.
“My daughter loves her new jacket.”
Item differed from expectations but fit and bagginess were acceptable.
“It didnt look how id expect but its still nice.In terms of fit and baggy-ness.”
Bootcut joggers fit shorter than model; reviewer wished for longer length.
“I’m 5’9 and 1/2 and they barely went to the bottom of my shoes.”
Reviewer received no replies to their messages.
“no one replies my message”
Refund outstanding over two weeks despite repeated emails and delays.
“Haven’t received my refund in over 2 weeks, consistently emailed for updates and then they have kept on extending the days for my refund”
Reviewer found Jaded London reliable and a positive company to trust.
“Jaded London has proven to be a very reliable company to work with.”
Reviewer expresses affectionate praise for the owner.
“Owner of jaded London deserves a big kiss”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jaded London is a UK fashion retailer selling women’s clothing and accessories through an online store. The range covers dresses, jeans, outerwear, and swimwear. Each product page shows photos and size details. Customers worldwide can order through the e-commerce site and choose from available shipping options. The company also runs social media channels and an online checkout.