Reviews show a split picture for Jaded London. Many customers highlight strong product quality and prompt shipping, praising fabrics and unique designs. However, recurring issues appear around refunds, returns and slow or absent customer replies — several reviewers report delayed refunds or no response after returning items. Sizing and product descriptions also cause disappointment for some buyers, so check size guides carefully and review the returns policy before purchase. If a fast event or strict return timeline is important, consider contacting customer service in advance and keeping shipping and return records.
Examples from available reviews (Sep 2025 – Feb 2026).
Great quality, fast international shipping, fragile item arrived intact.
“The products are great quality & really one of a kind.”
Refund outstanding over two weeks despite repeated emails and delays.
“Haven’t received my refund in over 2 weeks, consistently emailed for updates and then they have kept on extending the days for my refund”
Reviewer expected better quality for jeans priced over $200.
“Expected better quality jeans for $200+ per pair.”
Order placed 15 September had not arrived before the needed date.
“I ordered my dress on september 15 and its still not here i need it for vegas this weekend please”
Several reviewers report quick shipping and reliable delivery; a smaller number report late or missing orders that caused problems for events.
Multiple customers say prices feel high for the quality received, with explicit comments that quality is not worth the price.
Fit and sizing inconsistencies recur: complaints about sizing charts, garment length and unexpected finishes affecting expectations.
Many shoppers praise materials, finish and distinctive designs; a minority report poor materials or workmanship relative to cost.
Several customers describe delayed or absent replies and refund delays after returns; positive communication experiences are uncommon in reviews.
Overall impressions are mixed: repeated praise for items and delivery exists, while refunds, returns and sizing problems reduce trust for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Order delivered easily; reviewer very happy with clothing.
“Ordered , delivered. ! Easy . Very happy with my clothing .”
Order not received despite expected delivery before Valentine's Day.
“I havent received my order It was supposed to arrive before Valentine day !!!”
Original clothes, good quality and quick delivery.
“The clothes are original. Good quality. Quick delivery.”
Reviewer felt the quality did not justify the price.
“The quality was not worth the money at...”
Hoodie was poorly made, oversized sleeves, and reviewer requested a refund.
“£70 for a hoodie thats thinner than a curtain isn't OK at all”
Quick delivery and product matched pictures; reviewer was very pleased.
“Quick delivery, product like in the pictures👍 Amazing!”
Jeans were good quality but additional Swiss tax made them expensive.
“The jeans are super god, love the material and my kid loves them.”
Quality did not match the price paid and sizing was inaccurate.
“The Quality is not good for the price I paid.”
Product was perfecto and true to the size.
“perfecto, true to the size!!”
Poor customer communication and lack of tracking despite paid next-day delivery.
“no word back no tracking 0 communication”
Loved the jeans and fast delivery; best shopping experience.
“Love the jeans,got them so fast,one of my best shopping experience”
Reviewer loves the items and praises top-tier customer service.
“customer service is top tier”
Reviewer says delivery was fast and amazing.
“Fast en amazing!”
Very quick delivery and item matched expectations.
“V quick delivery and item exactly as expected”
The reviewer's order arrived completely wrong.
“My order was completely wrong.”
User-friendly site, great product, fast shipping and compliments received.
“User friendly website, great product, fast ship.”
Bikini top size differed from advertised sizes, creating a mismatch.
“the tag and the top itself said uk12/us8”
Reviewer cannot obtain shipping label to return their item.
“i cannot get my shipping label to return my itm”
Multiple emails yielded only automated replies; item could not be changed.
“The complete lack of customer service was very frustrating.”
Short beaded dress arrived quickly and appeared high quality.
“I bought a short beaded dress and its great!”
Material was poor and sizing chart did not match expectations.
“Material is very poor and low quality for price point.”
Item was a little wider than the reviewer expected.
“a little wider than I thought”
Order placed 15 September had not arrived before the needed date.
“I ordered my dress on september 15 and its still not here i need it for vegas this weekend please”
Reviewer expected better quality for jeans priced over $200.
“Expected better quality jeans for $200+ per pair.”
Good quality and shipping; reviewer intends to buy again.
“Great quality, good shipping time, i will buy more clothes.”
Great quality, fast international shipping, fragile item arrived intact.
“The products are great quality & really one of a kind.”
Fast delivery and the reviewer liked the jeans.
“Fast Delivery and great Jeans.”
Returned parcel and received no response or updates since.
“I returned my parcel on the 19th September and haven’t heard anything since.”
Original, good-quality clothes delivered to Spain; son loves the shirt.
“Even better in real life than in the pictures.”
Reviewer will not buy again because return shipping is not free.
“To return items, shipping should be free. I will not buy from this site again.”
Partial refund received; still awaiting resolution and raised PayPal dispute.
“was partially refunded still waiting on an outcome have had to raise a dispute with pay pal”
Product looks and feels great but reviewer dislikes washed black look.
“Looks and feels amazing however I'm not really a fan of the whole "washed" look on black clothing.”
Reviewer praises the product's great quality and thanks the seller.
“Great quality! Thank you!”
Daughter loves the jacket; it's true to size, cosy and comfortable.
“My daughter loves her new jacket.”
Item differed from expectations but fit and bagginess were acceptable.
“It didnt look how id expect but its still nice.In terms of fit and baggy-ness.”
Bootcut joggers fit shorter than model; reviewer wished for longer length.
“I’m 5’9 and 1/2 and they barely went to the bottom of my shoes.”
Reviewer received no replies to their messages.
“no one replies my message”
Refund outstanding over two weeks despite repeated emails and delays.
“Haven’t received my refund in over 2 weeks, consistently emailed for updates and then they have kept on extending the days for my refund”
Reviewer found Jaded London reliable and a positive company to trust.
“Jaded London has proven to be a very reliable company to work with.”
Reviewer expresses affectionate praise for the owner.
“Owner of jaded London deserves a big kiss”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jaded London is a UK-based fashion label and online retailer specialising in contemporary apparel and accessories aimed at young adult consumers. The brand operates primarily through its website and offers trend-focused clothing ranges and statement pieces.