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We Collect & Analyse Reviews

Jaded London
Experiences & Reviews

Jaded London is a UK-based fashion label and online retailer specialising in contemporary apparel and accessories aimed at young adult consumers. The brand operates primarily through its website and offers trend-focused clothing ranges and statement pieces.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 65%
Latest Review 18d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Several reviewers report quick shipping and reliable delivery; a smaller number report late or missing orders that caused problems for events.

Share
15%
Strong
💰

Value for money

Multiple customers say prices feel high for the quality received, with explicit comments that quality is not worth the price.

Share
11%
Weak
⚡

User experience

Fit and sizing inconsistencies recur: complaints about sizing charts, garment length and unexpected finishes affecting expectations.

Share
13%
Weak
🔧

Product quality

Many shoppers praise materials, finish and distinctive designs; a minority report poor materials or workmanship relative to cost.

Share
24%
Strong
📞

Communication

Several customers describe delayed or absent replies and refund delays after returns; positive communication experiences are uncommon in reviews.

Share
9%
Mixed
⭐

Overall experience

Overall impressions are mixed: repeated praise for items and delivery exists, while refunds, returns and sizing problems reduce trust for some buyers.

Share
28%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

K
K.G
trustpilot.com Sep 30, 2025

Material is very poor and low quality …

Material is very poor and low quality for price...

D
Danylo Kuznetsov
trustpilot.com Sep 30, 2025

a little wider than I thought

...

A
Abbey Harris
trustpilot.com Sep 30, 2025

I ordered my dress on september 15 and…

I ordered my dress on september 15 and its still...

G
Gabrielle
trustpilot.com Sep 30, 2025

Quality not worth the high price

Expected better quality...

J
Julius Jankovič
trustpilot.com Sep 30, 2025

Great quality trust me

Great quality, good shipping...

Y
Yna Fuhrer
trustpilot.com Sep 30, 2025

The products are great quality & really…

The products are great quality & really one of a kind. The shipping was quick. I ordered to Switzerland & it came in abo...

K
K Hutzler
trustpilot.com Sep 30, 2025

Fast Delivery and great Jeans.

Fast Delivery a...

N
Nicola
trustpilot.com Sep 30, 2025

I returned my parcel on the 19th…

I returned my parcel on the 19th Septe...

N
Natalie
trustpilot.com Sep 30, 2025

Great clothes

Great clothes. Original. A bit expensive but good quality, delivered to Spain witho...

F
Francesca Carlucci
trustpilot.com Sep 30, 2025

To return items

To return items, shipping should be fre...

G
Gillian Mearns
trustpilot.com Sep 30, 2025

I sent back all 3 items and was…

I sent back all 3 items and was partially refunded still wa...

c
customer
trustpilot.com Sep 30, 2025

Looks and feels amazing however I'm not…

Looks and feels amazing however I'm not really a fan of the whole "washed" look on black...

L
Liselotte Watkins Falk
trustpilot.com Sep 30, 2025

Great quality

...

A
Annelie
trustpilot.com Sep 30, 2025

My daughter loves her new jacket

My daughter loves her new jacket. It’...

B
Benedict Okolo
trustpilot.com Sep 30, 2025

It didnt look how id expect but its…

It didnt look how id expect but its sti...

C
Chloe Cantu
trustpilot.com Sep 30, 2025

I bought the Cleo slouchy bootcut…

I bought the Cleo slouchy bootcut jogger in purple. Great shipping and super cute- the only thing I was a little upset about was the description said...

L
Lin Xinyun
trustpilot.com Sep 30, 2025

no one replies my message

...

J
JLR
trustpilot.com Sep 30, 2025

Refund not recieved

Haven’t received my refund in over 2 weeks, consistently emailed for...

F
Francisco De La Cruz
trustpilot.com Sep 30, 2025

Jaded London has proven to be a very…

Jaded London has proven to be a very reliable company to work with. What a posi...

Y
Yaseen Yont
trustpilot.com Sep 30, 2025

Owner of jaded London deserves a big…

Owner of jaded Londo...

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Conclusion

Reviews show a split picture for Jaded London. Many customers highlight strong product quality and prompt shipping, praising fabrics and unique designs. However, recurring issues appear around refunds, returns and slow or absent customer replies — several reviewers report delayed refunds or no response after returning items. Sizing and product descriptions also cause disappointment for some buyers, so check size guides carefully and review the returns policy before purchase. If a fast event or strict return timeline is important, consider contacting customer service in advance and keeping shipping and return records.