Customer feedback sampled here highlights consistently positive service and delivery experiences, with frequent mentions of prompt dispatch and helpful staff. Product reports are generally favourable—items arrive in good condition and match descriptions—though one reviewer experienced sizing problems and an inability to return. Price perceptions skew positive, with several shoppers noting good deals; however, buyers should check sizing guidance and the returns policy before purchasing. Communication (email replies and staff advice) is repeatedly described as responsive, which supports post-purchase enquiries and international shipments. For consumers researching Jackson Sport, focus on fit and return terms, and note that delivery and product condition are commonly reported strengths.
Examples from available reviews (Nov 2021 – Feb 2026).
Item was too small and cannot be returned.
“Way too small but now I see small print it cannot be returned!”
Shoes kept feet dry and warm, providing good ankle support.
“they are lightweight yet rugged enough for my rugged walks.”
Fast international delivery, excellent product condition and good pricing.
“Goods were in A1 condition as expected if purchased from a bricks and mortar store.”
Fast delivery and prompt email response with excellent product.
“fast delivery and prompt response to email.”
Most reviewers praise fast delivery, reliable fulfilment and helpful staff; a few mention courier delays that were not attributed to Jackson Sport.
Multiple customers report good prices and deals; one review raised a price and return-policy concern after receiving an ill-fitting item.
There are no substantive comments about website or app usability in the sample, so user interface and checkout experience cannot be assessed.
Reviewers commonly describe products as well made and in expected condition; one customer reported sizing issues that affected fit.
Customers mention prompt email responses, helpful advice and support; one reviewer criticised unclear small-print return information.
Most reviewers give a positive overall appraisal of purchases, delivery and service; a single negative review highlights a returns/size problem.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item was too small and cannot be returned.
“Way too small but now I see small print it cannot be returned!”
Product was high quality and reasonably priced.
“Quality product at a good price”
Fast delivery and prompt email response with excellent product.
“fast delivery and prompt response to email.”
Company provided really good service and will be missed.
“Really good service.”
Bought sandals at a great deal; sad the store is closing.
“Great deal on sandals I bought, such a shame they are closing”
The customer service provided was excellent.
“customer service is excellent”
Good price and prompt delivery for the climbing harness.
“Great price for a DMM Viper 2 climbing harness, prompt delivery, shame there closing.”
Order was delayed by the courier but overall very satisfactory.
“There were some delays with receiving my order but that was down to the courier not Jacksons.”
Delivery and service mentioned; reviewer offers best wishes to staff.
“Delivery and also service + best of luck to all staff for the future.”
Product was excellent, well priced and delivered promptly.
“Good price for an excellent product, delivered promptly.”
Sandals were great and delivery was good.
“Good delivery and great sandals”
Product arrived on time and matched the description.
“Product on time and as advertised”
Reviewer thanks the company for many years of great service and product.
“Thank you for many years of great service and product.”
Walking shoes are great; reviewer pleased with Jackson's service.
“Very pleased with service from Jackson’s.”
Honest relevant advice given as they are closing down.
“Honest relevant advice as they are closing down”
Fast international delivery, excellent product condition and good pricing.
“Goods were in A1 condition as expected if purchased from a bricks and mortar store.”
Delivery was speedy from a reputable shop that is closing.
“Speedy delivery from reputable shop which unfortunately is closing”
Overall experience was excellent, though the store is closing.
“Excellent experience in every way.”
The service was great and honest.
“Great honest service”
Order took about 17 hours from dispatch to arrival; reviewer pleased.
“The order from when it was despatched to arrival at my house was about 17 hours”
I have worn them for several weeks now, mostly on hikes in the countryside. But I even hiked one morning with snow, and my feet stayed dry and very warm (I had wool socks on). I really like the Meindl Respond GTX shoes; they are lightweight yet rugged enough for my rugged walks.These shoes are excellent for walking long distances on rocky paths, taking trails over hills and even over snow. They give good ankle support, are easy to put on and take off quickly. They feel not quite as comfortable as my previous pair of Meindl hiking boots, but after wearing an old pair of running shoes for over 20 years I daresay the boot-like construction is also partly responsible for their longevity.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
This summary aggregates customer reviews for Jackson Sport to help prospective buyers evaluate service, product condition, delivery and pricing. It focuses on concrete shopper concerns—delivery times, product fit and returns—so readers can make informed comparisons before purchasing.