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We Collect & Analyse Reviews

iSinwheel
Experiences & Reviews

iSinwheel is a brand and retailer in the personal electric mobility sector, offering electric scooters and e-bikes to consumers. Information seekers commonly look for product specs, delivery and after‑sales support when researching iSinwheel. Reviews and independent sources are useful to verify battery range, tyre type, warranty terms and customer service performance before purchase.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 75%
Latest Review 18d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Delivery and after‑sales are inconsistent: some reviewers report smooth, timely deliveries and replacements; others report delays and unresolved orders.

Share
13%
Mixed
💰

Value for money

Perceived value varies: many users feel price and performance align, while others note downgraded parts and extra costs that reduce overall value.

Share
9%
Mixed
⚡

User experience

Most reviewers describe positive riding experiences: smooth, sturdy handling, good acceleration and suitability for commuting or family use.

Share
16%
Strong
🔧

Product quality

Reports on product quality are mixed: numerous users praise solid build and ride; a subset report battery, tyre and early‑wear issues.

Share
22%
Mixed
📞

Communication

Communication is a recurring complaint: many reviewers describe unanswered emails and calls, though a few note helpful, friendly support.

Share
10%
Weak
⭐

Overall experience

Overall impressions are split: a majority express satisfaction with ride and build, while a visible minority experienced service or product failures.

Share
29%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

A
Ariana Harvey
trustpilot.com Sep 30, 2025

I recently bought an S9 Pro scooter on…

I recently bought an S9 Pro scooter on offer and wasn't sure what t...

S
Samanthar Hodes
trustpilot.com Sep 30, 2025

I'm so happy with my new scooter

I'm so happy with my new scooter. It's great for riding on both...

J
JOHN DUNLEY
trustpilot.com Sep 30, 2025

Terrible Customer Service.

The Scooter is very poor and the customer service is shocking....

p
pro zone
trustpilot.com Sep 30, 2025

I’ve made a order last week I can’t…

I’ve made a order last week I can’t even get a tracking number they have not sent nothing out to me or answeri...

N
Nathan
trustpilot.com Sep 30, 2025

Awful Experience Do Not Use (use finbike or something else)

Awful experience so far. Bought a bike it came almost a week late. Emailed the company got a response within 48 hours explained my issue gave them pro...

J
Joan Hardacre
trustpilot.com Sep 30, 2025

I use this scooter for my daily…

I use this scooter for my daily commute, and it's been a game-changer. The accelerat...

M
Moon Brpre
trustpilot.com Sep 30, 2025

I've only had this scooter for a few…

I've only had this scooter for a few days,...

A
Aidan
trustpilot.com Sep 30, 2025

Don't fall for the price

Don't fall for the price, they have downgraded to pneumatic tyres, the valve on the front tyre is difficult to access, you ha...

s
sdgsd gsdg
trustpilot.com Sep 30, 2025

I got this scooter as a birthday gift…

I got this scooter as a birthday gift for my s...

B
Bell Tulip
trustpilot.com Sep 30, 2025

Good scooter

This is a well-made machine that does exactly what it's suppo...

K
Knightly Greene
trustpilot.com Sep 30, 2025

The scooter arrived well-packaged and…

The scooter arrived well-packaged and fully charged. So far it'...

L
Lesley
trustpilot.com Sep 30, 2025

Very poor customer services

Very poor customer services. Never answer calls poor responses to email and when they did no mention...

B
Brian Brown
trustpilot.com Sep 30, 2025

This U2 ebike is truly wonderful.

My U2 ebike from Isinwheel is absolutely wonderful to ride. Powerful, smooth, solid, and it has excellent suspension. The I...

J
John Williams
trustpilot.com Sep 30, 2025

Poor quality product, poor quality service.

I purchased a scooter expecting decent quality and reliable support, but unfortunately received neither. The build feels flimsy and poorly made, and w...

A
Andrea Austin
trustpilot.com Sep 30, 2025

I had a small issue with the throttle…

I had a small issue with the throttle sticking, but customer support was excellent. Th...

G
Glenn Burns
trustpilot.com Sep 30, 2025

This scooter has a great balance of…

This scooter has a great balance of price and performance. It folds up...

C
Cathe Florence
trustpilot.com Sep 30, 2025

I ordered a scooter for my niece and…

I ordered a scooter for my niece and the whole process...

J
Jasper Mills
trustpilot.com Sep 30, 2025

I got this scooter for my son's 18th…

I got this scooter for my son's 18th birthday and he was...

I
InPost
trustpilot.com Sep 30, 2025

We bought this scooter for our son’s…

We bought this scooter for our son’s 8th birthday, he absolutely loves it! E...

P
Pearl Scott
trustpilot.com Sep 30, 2025

Very impressive

It's hard to find another scooter with this level of build quality...

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Conclusion

Reviews for iSinwheel show a clear pattern: many customers praise ride quality, build solidity and suitability for commuting or family use. However, multiple reviews report problems with communication, delivery delays and specific product faults such as battery range shortfalls or tyre issues. If you are considering a purchase, verify exact battery specifications, tyre type and warranty details, and request tracking and confirmation of dispatch. Be aware that buyer experiences vary: some customers received rapid, helpful support and replacements, while others experienced unanswered messages and unresolved orders.