Reviews for iSinwheel show a clear pattern: many customers praise ride quality, build solidity and suitability for commuting or family use. However, multiple reviews report problems with communication, delivery delays and specific product faults such as battery range shortfalls or tyre issues. If you are considering a purchase, verify exact battery specifications, tyre type and warranty details, and request tracking and confirmation of dispatch. Be aware that buyer experiences vary: some customers received rapid, helpful support and replacements, while others experienced unanswered messages and unresolved orders.
Examples from available reviews (Sep 2025 – Feb 2026).
U2 ebike praised as powerful, smooth, and with excellent suspension.
“My U2 ebike from Isinwheel is absolutely wonderful to ride.”
Bike arrived late with defective battery and damaged tyres.
“Battery it came with is no where near the advertised range”
Order not dispatched and seller unresponsive; buyer seeks cancellation.
“I can’t even get a tracking number”
Good price-to-performance balance and convenient foldability for commuting.
“This scooter has a great balance of price and performance.”
Delivery and after‑sales are inconsistent: some reviewers report smooth, timely deliveries and replacements; others report delays and unresolved orders.
Perceived value varies: many users feel price and performance align, while others note downgraded parts and extra costs that reduce overall value.
Most reviewers describe positive riding experiences: smooth, sturdy handling, good acceleration and suitability for commuting or family use.
Reports on product quality are mixed: numerous users praise solid build and ride; a subset report battery, tyre and early‑wear issues.
Communication is a recurring complaint: many reviewers describe unanswered emails and calls, though a few note helpful, friendly support.
Overall impressions are split: a majority express satisfaction with ride and build, while a visible minority experienced service or product failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Wrong item delivered and poor customer service upset family.
“BAD customer service I ever seen.”
Friendly service; reviewer would order again.
“Lovely friendly service definitely order again”
Customer service handled delay well; product appears good quality.
“Excellent customer service following delay.”
Great service and prompt technical problem resolution.
“Tech problem resolved promptly”
Product is good and service excellent.
“Good product and excellent service”
Good range and cruise control, but front suspension feels too stiff.
“I love the automatic cruise control”
Compact, adequately fast bike and helpful online troubleshooting.
“The bike rides great, fast enough for me”
Minor issues were quickly resolved by excellent customer service.
“The customer service was excellent”
Reviewer praises the customer service and support team.
“Really good customer service and customer support team.”
Polite, responsive after-sales service resolved bike part issue.
“customer services were polite, helpful”
Sturdy, well-built bike; reviewer would buy again.
“Great bike very sturdy and well built.”
Helpful service resolved the problem quickly.
“problem solved quickly thanks”
Excellent after-sales support with fast responses and replacements.
“they will get back to you ASAP”
Damaged delivery and poor, slow customer support; ongoing issues.
“Absolute car crash from start to finish.”
Website made shopping difficult and delivery still pending.
“still waiting for delivery”
GT2 underperforms, faulty controls, and support refused adequate remedy.
“the scooter was clearly defective and underpowered.”
EB3 electric bike works flawlessly and highly recommended.
“it works flawless”
The product is still in good quality
“The product still in good quality”
Replacement sent free within two days after emailing.
“a replacement was on route free of charge”
Because the order arrived in perfect shape.
“Because the order was in perfect shape”
S9 Pro exceeded expectations for the price.
“It has completely exceeded my expectations.”
Scooter performs well on roads and cycle paths with extras.
“It's great for riding on both roads and cycle paths,”
Poor scooter quality and shocking customer service reported.
“The Scooter is very poor and the customer service is shocking.”
Order not dispatched and seller unresponsive; buyer seeks cancellation.
“I can’t even get a tracking number”
Bike arrived late with defective battery and damaged tyres.
“Battery it came with is no where near the advertised range”
Daily commute improved with quick acceleration and excellent battery life.
“it's been a game-changer.”
Short-term use feels like money well spent.
“it feels like money well spent.”
Hidden extra costs and tyre downgrade make product poor value.
“Don't fall for the price”
Sturdy scooter with a smooth ride as a gift.
“It feels solid, and the ride is so smooth.”
Well-made scooter that performs reliably for commuting.
“This is a well-made machine that does exactly what it's supposed to.”
Arrived well-packaged, charged; charges quickly and performs excellently.
“The scooter arrived well-packaged and fully charged.”
Poor customer service with unanswered calls and no help for tracking.
“Very poor customer services.”
U2 ebike praised as powerful, smooth, and with excellent suspension.
“My U2 ebike from Isinwheel is absolutely wonderful to ride.”
Flimsy build and no responsive support led to disappointment.
“The build feels flimsy and poorly made”
Throttle issue resolved by excellent support with easy replacement.
“customer support was excellent.”
Good price-to-performance balance and convenient foldability for commuting.
“This scooter has a great balance of price and performance.”
Smooth ordering process and earlier-than-expected delivery.
“the whole process went smoothly.”
Son pleased; scooter rides smoothly and feels sturdy.
“it rides smoothly and feels very sturdy.”
Suitable, high-quality scooter for young child; owner recommends.
“Excellent quality and not too fast for him to control.”
Strong build quality and comfortable seat at competitive price.
“It feels sturdy, and the seat comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iSinwheel is a brand and retailer in the personal electric mobility sector, offering electric scooters and e-bikes to consumers. Information seekers commonly look for product specs, delivery and after‑sales support when researching iSinwheel. Reviews and independent sources are useful to verify battery range, tyre type, warranty terms and customer service performance before purchase.