Many reviewers praise the build quality and how the scooters ride, and several mention quick after-sales repairs or replacements. A sizable group also points to fast technical support and polite staff. Another group reports delivery problems, silent dispatch updates, and items arriving wrong or damaged. A smaller set describes faulty parts and battery performance that falls short of what was advertised.
Examples from available reviews (Sep 2025 – Mar 2026).
Minor issues were quickly resolved by excellent customer service.
“The customer service was excellent”
Damaged delivery and poor, slow customer support; ongoing issues.
“Absolute car crash from start to finish.”
Well-made scooter that performs reliably for commuting.
“This is a well-made machine that does exactly what it's supposed to.”
GT2 underperforms, faulty controls, and support refused adequate remedy.
“the scooter was clearly defective and underpowered.”
Reviews often describe quick fixes and free replacements from polite support staff. Many mention direct technical help, fast replies, and useful troubleshooting. Another set reports slow or poor service, with issues left unresolved and deliveries arriving incorrectly.
Several reviewers say the scooters and bikes deliver strong performance for the price for commuting and short-term use. A few point to unexpected extra costs and downgraded parts that hurt the sense of value. Value feedback shows up across ratings rather than clustering in a single score band.
Many riders report a smooth ride, good acceleration, and features like cruise control that make daily commutes easier. Some note fit-related drawbacks, including a very stiff front suspension or a compact frame that limits comfort. A minority describe website or checkout problems, along with orders still waiting on delivery.
Most comments praise sturdy builds, careful packaging, and dependable battery and motor performance. Positive reviews also call out comfortable seats, strong suspension, and machines that work as expected. Still, several reviewers report defective units, weak motors, faulty controls, and damaged batteries.
Some reviews mention missing tracking details and sellers who stop responding around dispatch. After-sales contact is often described as effective, while communication before delivery is less responsive. Communication-only complaints appear less often than product and service feedback.
Feedback splits between customers who got working products with fast help and those who ran into delivery problems or defects. Positive reviews focus on easier commuting and dependable rides. Negative accounts center on shipping breakdowns and occasional quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Wrong item delivered and poor customer service upset family.
“BAD customer service I ever seen.”
Friendly service; reviewer would order again.
“Lovely friendly service definitely order again”
Customer service handled delay well; product appears good quality.
“Excellent customer service following delay.”
Great service and prompt technical problem resolution.
“Tech problem resolved promptly”
Product is good and service excellent.
“Good product and excellent service”
Good range and cruise control, but front suspension feels too stiff.
“I love the automatic cruise control”
Compact, adequately fast bike and helpful online troubleshooting.
“The bike rides great, fast enough for me”
Minor issues were quickly resolved by excellent customer service.
“The customer service was excellent”
Reviewer praises the customer service and support team.
“Really good customer service and customer support team.”
Polite, responsive after-sales service resolved bike part issue.
“customer services were polite, helpful”
Sturdy, well-built bike; reviewer would buy again.
“Great bike very sturdy and well built.”
Helpful service resolved the problem quickly.
“problem solved quickly thanks”
Excellent after-sales support with fast responses and replacements.
“they will get back to you ASAP”
Damaged delivery and poor, slow customer support; ongoing issues.
“Absolute car crash from start to finish.”
Website made shopping difficult and delivery still pending.
“still waiting for delivery”
GT2 underperforms, faulty controls, and support refused adequate remedy.
“the scooter was clearly defective and underpowered.”
EB3 electric bike works flawlessly and highly recommended.
“it works flawless”
The product is still in good quality
“The product still in good quality”
Replacement sent free within two days after emailing.
“a replacement was on route free of charge”
Because the order arrived in perfect shape.
“Because the order was in perfect shape”
S9 Pro exceeded expectations for the price.
“It has completely exceeded my expectations.”
Scooter performs well on roads and cycle paths with extras.
“It's great for riding on both roads and cycle paths,”
Poor scooter quality and shocking customer service reported.
“The Scooter is very poor and the customer service is shocking.”
Order not dispatched and seller unresponsive; buyer seeks cancellation.
“I can’t even get a tracking number”
Bike arrived late with defective battery and damaged tyres.
“Battery it came with is no where near the advertised range”
Daily commute improved with quick acceleration and excellent battery life.
“it's been a game-changer.”
Short-term use feels like money well spent.
“it feels like money well spent.”
Hidden extra costs and tyre downgrade make product poor value.
“Don't fall for the price”
Sturdy scooter with a smooth ride as a gift.
“It feels solid, and the ride is so smooth.”
Well-made scooter that performs reliably for commuting.
“This is a well-made machine that does exactly what it's supposed to.”
Arrived well-packaged, charged; charges quickly and performs excellently.
“The scooter arrived well-packaged and fully charged.”
Poor customer service with unanswered calls and no help for tracking.
“Very poor customer services.”
U2 ebike praised as powerful, smooth, and with excellent suspension.
“My U2 ebike from Isinwheel is absolutely wonderful to ride.”
Flimsy build and no responsive support led to disappointment.
“The build feels flimsy and poorly made”
Throttle issue resolved by excellent support with easy replacement.
“customer support was excellent.”
Good price-to-performance balance and convenient foldability for commuting.
“This scooter has a great balance of price and performance.”
Smooth ordering process and earlier-than-expected delivery.
“the whole process went smoothly.”
Son pleased; scooter rides smoothly and feels sturdy.
“it rides smoothly and feels very sturdy.”
Suitable, high-quality scooter for young child; owner recommends.
“Excellent quality and not too fast for him to control.”
Strong build quality and comfortable seat at competitive price.
“It feels sturdy, and the seat comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iSinwheel makes electric micromobility products, mainly electric scooters and e-bikes. The company designs and builds battery-powered personal vehicles for city commuting and leisure riding. Listings usually spell out specs such as motor power, battery capacity, and estimated range. iSinwheel sells through online stores and some retail partners. It also offers spare parts and accessories for upkeep and upgrades.