Intimissimi
Experiences & Reviews
Intimissimi is an Italian lingerie and intimates retailer with an international retail and online presence. The brand offers underwear, lingerie, sleepwear and loungewear for women (and selected lines for men) through branded stores and an e-commerce site. It is commonly referenced in Europe for fashion-led intimates and seasonal promotions.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report failed deliveries, cancelled orders and long or missing refunds; a small number note timely delivery and good order condition.
Value for money
Multiple reviews describe promotion and pricing issues: discounts or bundle offers not applied and perceived poor value for money on some items.
User experience
Some customers find the website easy to use, while others report system failures, confusing confirmations and promotional logic problems during checkout.
Product quality
Product reports vary: one reviewer praised soft, comfortable fabrics; others describe defects or premature wear (broken metal, failing elastic).
Communication
Frequent reports of unresponsive, slow or dismissive customer support, limited phone availability and difficulty getting clear updates by email or DM.
Overall experience
Overall impressions in these reviews are negative, dominated by unresolved refunds, delivery and service issues, with occasional positive remarks about products.
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Comfortable & Chic Lingerie on Offer at Intimissimi
"I recently purchased some undergarments and loungewear from Intimissimi and I must say, I am thoroughly impressed with my entire shopping experience. The website is user-friendly and easy to navigate, making the products easily accessible with just a few clicks. Intimissimi offers an extensive collection of intimate wear ranging from lingerie to everyday basics such as bras, panties, sleepwear, and more. What I appreciate most about this brand is that they have a wide range of sizes available for every body type which made it super easy for me to find the right fit for myself. The quality of their products really stood out - soft fabrics that provided maximum comfort throughout the day. Additionally, all items arrived in excellent condition within only a couple days after purchase. Overall, I would highly recommend Intimissimi to anyone looking for comfortable yet stylish intimates!"
I bought a pair of their silk shorts…
"I bought a pair of their silk shorts and matching top nearly a year ago and 8 months in the elastic started going on the shorts. Bearing in mind, both..."
There system failed on Black friday
"There system failed on Black friday, that is fair and that happens. What is not fair, is the lack of service after. Only got 3 out of 5 products, and..."
absolutely worse customer service no…
"absolutely worse customer service no chance to call tried..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Scam
Intimissimi refuses to refund me even I sent my item back and they received my return. It's been more...
absolutely worse customer service no…
absolutely worse customer service no chance to call tried...
I bought a pair of their silk shorts…
I bought a pair of their silk shorts and matching top nearly a year ago and 8 months in the elastic started going on the shorts. Bearing in mind, both...
Placed an order early december 2024 at…
Placed an order early december 2024 at 119.39 euro. I have never received anything. My order confirmation looks very strange - and says something abou...
Misleading statements, terrible operation, the worst customer service
I placed an order on the 2nd July for the anniversary gift for my GF and paid for extra fees for express delivery to be delivered by the 9th of July (...
Placed a nearly a week ago
Placed a nearly a week ago. Was due to be delivered today but I get a message saying Royal Mail could ‘not identify the delivery address’. Check my de...
bought two sphaghetti straps
bought two sphaghetti straps, it said deliver but wasn't in my mailbox. contact...
Disaster
Disaster. I have made an online order (the products were not with discount) and the order has not arrived 20 days later. Then, I have also placed 2 on...
My order has not been delivered by…
My order has not been delivered by Post.nl and it is impossible to join Intimissi by phone: no customer service. Post.Nl is very bad at deliveries, th...
I placed an order which never arrived…
I placed an order which never arrived and upon checking it was canceled. I never received any reason for cancellation or any notification via email ph...
Should be 0 star actually
Should be 0 star actually. How can you deserve even 1 star, where one and only ordered item is not delivered in 1.5 months after delivery a...
My Cash Was Not Allowed
One of their stores in London, Christmas present shopping. I attempted to purchase items for a Christmas present to be told whilst at the till handing...
Costumer DISSERVICE
I recently had a very disappointing experience with their customer service during their Black Friday sale. I placed an order for two items, but they o...
There system failed on Black friday
There system failed on Black friday, that is fair and that happens. What is not fair, is the lack of service after. Only got 3 out of 5 products, and...
Black friday deal doesn't work with bundle
Black friday deal makes member to pay more on bulk orders, because the discount is...
Such a shame for Intimissimi
Such a shame for Intimissimi, where a rude woman (today, Saturday, October 12, late afternoon, wearing blue jeans and a black sweater showing off her...
Update: 4 items returned, only 1 item registered as return
Update: Intimissimi solved the issue. What happened: I returned 4 items in a package (1 bra and 3 pairs of pants, code SID2539). Intimissimi registere...
Purchased a bra and panty as part of an…
Purchased a bra and panty as part of an offer. However, when I first wore them, I found the bra material to be itchy, and the metal attachment on the...
PURE ROBBERY!!!
PURE ROBBERY!!!! DON'T BUY ANYTHING ON-LINE FROM THEM!!! Bought in July some items, got half of them delivered, complained several times with customer...
I was given a gift of an intimissimi…
I was given a gift of an intimissimi set by a friend in NYC. I live in GA. Despite never trying the set on and having the tags on and a receipt, I'm u...
Conclusion
Reviews supplied show a pattern of operational and customer-service issues: late or missing deliveries, cancelled orders and repeated refund delays appear frequently. Many customers describe difficulty contacting support or receiving helpful responses, and several note problems with promotions and order processing. There are isolated positive comments about product comfort and a usable website, but these are outweighed by reports of faults and poor after-sales handling. If you consider purchasing, check return and refund policies, keep proof of postage and payment, and consider tracked delivery or buying in-store where possible.