Many reviews describe ongoing delivery and return problems. Customers often say support was unhelpful or unavailable. A few mention good fit and quick delivery. Some shoppers also left unhappy after in-store visits.
Examples from available reviews (Dec 2022 – Mar 2026).
In-store pickup was delayed, order sent back and communications were poor.
“my order was still sent back without any notice”
Customer service was extremely rude with very slow responses.
“horrible response time, extremely rude customer service representative”
Company refused to refund despite returned item and received return.
“Intimissimi refuses to refund me even I sent my item back”
Purchased comfortable, high-quality intimates with quick delivery and good fit.
“I am thoroughly impressed with my entire shopping experience.”
Several reviewers report tracking problems and deliveries that did not arrive. Parcels were said to sit at mail centres, go missing with local couriers, or never ship despite paid express delivery. In a small number of cases, the company eventually resolved the issue.
Customers say promotions and bundle prices were not applied, and some multi-item orders arrived with items missing. Several reviewers report refunds for undelivered or returned items being refused or delayed. These complaints come up repeatedly across different order types.
Some in-store visits led to specific complaints, including staff refusing Scottish bank notes and an allegation of body-shaming. One review said the packaging was not suitable for a gift. A minority of shoppers describe smooth, positive experiences.
Some reviewers report early wear, including elastic that failed, broken metal attachments, and fabrics that felt itchy. One review paired these complaints with praise for comfortable fit and fast delivery. Quality issues are mentioned across bras, shorts and panties.
Many reviewers describe customer service as absent or rude, mentioning unanswered emails, no phone support, and slow replies. Some orders were cancelled or refunded without any explanation. A few people say the problem was eventually fixed after further contact.
Most negative feedback focuses on failed deliveries, returns that did not get resolved, and poor support. Positive comments mainly highlight fit and, in a few cases, fast delivery. Reviews show a clear split between many low-rated experiences and a small number of favourable ones.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: March 2026
In-store pickup was delayed, order sent back and communications were poor.
“my order was still sent back without any notice”
Two return parcels stalled at mail centre with no updates or replies.
“Both parcels have not progressed from status of South Midlands Mail centre”
Order marked returned, never refunded, and company has ignored contact attempts.
“Order from 22 Nov never delivered or refunded.”
Order placed in November never arrived and support ignored enquiries.
“No update, no explanation, NOTHING.”
Order delayed nearly a month with no communication, later refunded without explanation.
“there was no phone number to call for support.”
Customer service was extremely rude with very slow responses.
“horrible response time, extremely rude customer service representative”
Order never arrived, tracking stalled and company stopped responding.
“Tracking has stuck from 06/12”
Local courier lost order and customer service has not responded regarding refund.
“LOST by local courier”
Items arrived in thin plastic bags and were unsuitable as gifts.
“Delivered in very thin plastic bags”
Returned items months ago but refund of £138.38 has not been received.
“they owe me £138.38”
Promotion resulted in missing item and company refused refund or replacement.
“they only delivered 3 of the 4 tops that I ordered.”
Company refused to refund despite returned item and received return.
“Intimissimi refuses to refund me even I sent my item back”
Customer service did not respond to emails or calls.
“absolutely worse customer service no chance to call”
Garment elastic failed after eight months and refund process remains unresolved.
“8 months in the elastic started going on the shorts”
Order paid for in December never arrived and confirmation seemed suspicious.
“I have never received anything.”
Paid extra for express delivery but order was not dispatched on time.
“They did not even dispatch the products yet”
Delivery failed despite correct address and refund will take two weeks.
“Royal Mail could ‘not identify the delivery address’”
Item missing from mailbox and customer service was rude.
“contact customer and they give me a middle finger.”
Orders delayed and items were cancelled, losing the promised gift.
“the order has not arrived 20 days later.”
Courier failed delivery and company had no reachable customer service.
“My order has not been delivered by Post.nl”
Order cancelled without explanation and there was no communication.
“I never received any reason for cancellation or any notification”
Item undelivered for one and a half months and support ignored requests.
“not delivered in 1.5 months”
Store refused Scottish bank notes and would not accept payment.
“Scottish Bank notes is not the correct currency and NOT accepted in their stores”
They failed to resolve a shipping error and offered inadequate compensation.
“I felt completely disregarded.”
Partial order delivered and company refused to send remaining discounted items.
“Only got 3 out of 5 products”
Black Friday discount did not combine with bundle promotion, costing more overall.
“Bundle promo doesn't work with BF discount.”
Staff member body-shamed the reviewer's teenage daughter in store.
“made body shaming my teen daughter.”
They initially registered only one of four returned items but later resolved it.
“Intimissimi solved the issue.”
Bra was itchy and the panty's metal attachment broke on first use.
“the metal attachment on the panty broke on the first use”
Only some items were delivered and they have not refunded undelivered items.
“ZERO REFUND!!!!!”
Unable to return unused gifted items because returns require in-store visit.
“I'm unable to return it as they said I need to physically go in store to return.”
I recently purchased some undergarments and loungewear from Intimissimi and I must say, I am thoroughly impressed with my entire shopping experience. The website is user-friendly and easy to navigate, making the products easily accessible with just a few clicks.
Intimissimi offers an extensive collection of intimate wear ranging from lingerie to everyday basics such as bras, panties, sleepwear, and more. What I appreciate most about this brand is that they have a wide range of sizes available for every body type which made it super easy for me to find the right fit for myself.
The quality of their products really stood out - soft fabrics that provided maximum comfort throughout the day. Additionally, all items arrived in excellent condition within only a couple days after purchase.
Overall, I would highly recommend Intimissimi to anyone looking for comfortable yet stylish intimates!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Intimissimi is an Italian fashion retailer that sells lingerie, bras, underwear, loungewear and sleepwear. It sells through its e-commerce site and a network of stores across Europe and other markets. Product pages usually show materials, care instructions and size charts to help with fit. Customers can order for home delivery or use click-and-collect where available.