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We Collect & Analyse Reviews

Intimissimi
Experiences & Reviews

Intimissimi is an Italian lingerie and intimates retailer with an international retail and online presence. The brand offers underwear, lingerie, sleepwear and loungewear for women (and selected lines for men) through branded stores and an e-commerce site. It is commonly referenced in Europe for fashion-led intimates and seasonal promotions.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 18d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Many reviewers report failed deliveries, cancelled orders and long or missing refunds; a small number note timely delivery and good order condition.

Share
25%
Weak
💰

Value for money

Multiple reviews describe promotion and pricing issues: discounts or bundle offers not applied and perceived poor value for money on some items.

Share
8%
Weak
⚡

User experience

Some customers find the website easy to use, while others report system failures, confusing confirmations and promotional logic problems during checkout.

Share
8%
Weak
🔧

Product quality

Product reports vary: one reviewer praised soft, comfortable fabrics; others describe defects or premature wear (broken metal, failing elastic).

Share
4%
Weak
📞

Communication

Frequent reports of unresponsive, slow or dismissive customer support, limited phone availability and difficulty getting clear updates by email or DM.

Share
23%
Weak
⭐

Overall experience

Overall impressions in these reviews are negative, dominated by unresolved refunds, delivery and service issues, with occasional positive remarks about products.

Share
31%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
K.D.
trustpilot.com Sep 30, 2025

Scam

Intimissimi refuses to refund me even I sent my item back and they received my return. It's been more...

m
mireya
trustpilot.com Sep 30, 2025

absolutely worse customer service no…

absolutely worse customer service no chance to call tried...

L
Louise
trustpilot.com Sep 30, 2025

I bought a pair of their silk shorts…

I bought a pair of their silk shorts and matching top nearly a year ago and 8 months in the elastic started going on the shorts. Bearing in mind, both...

N
Naya Thayssen
trustpilot.com Sep 30, 2025

Placed an order early december 2024 at…

Placed an order early december 2024 at 119.39 euro. I have never received anything. My order confirmation looks very strange - and says something abou...

S
Sal
trustpilot.com Sep 30, 2025

Misleading statements, terrible operation, the worst customer service

I placed an order on the 2nd July for the anniversary gift for my GF and paid for extra fees for express delivery to be delivered by the 9th of July (...

M
Maddie Smith
trustpilot.com Sep 30, 2025

Placed a nearly a week ago

Placed a nearly a week ago. Was due to be delivered today but I get a message saying Royal Mail could ‘not identify the delivery address’. Check my de...

K
KT
trustpilot.com Sep 30, 2025

bought two sphaghetti straps

bought two sphaghetti straps, it said deliver but wasn't in my mailbox. contact...

E
Elena Dafina
trustpilot.com Sep 30, 2025

Disaster

Disaster. I have made an online order (the products were not with discount) and the order has not arrived 20 days later. Then, I have also placed 2 on...

N
Nico
trustpilot.com Sep 30, 2025

My order has not been delivered by…

My order has not been delivered by Post.nl and it is impossible to join Intimissi by phone: no customer service. Post.Nl is very bad at deliveries, th...

A
Anon
trustpilot.com Sep 30, 2025

I placed an order which never arrived…

I placed an order which never arrived and upon checking it was canceled. I never received any reason for cancellation or any notification via email ph...

�
Михаил Мычинко
trustpilot.com Sep 30, 2025

Should be 0 star actually

Should be 0 star actually. How can you deserve even 1 star, where one and only ordered item is not delivered in 1.5 months after delivery a...

J
Julie
trustpilot.com Sep 30, 2025

My Cash Was Not Allowed

One of their stores in London, Christmas present shopping. I attempted to purchase items for a Christmas present to be told whilst at the till handing...

K
KATARZYNA LAPCZYK
trustpilot.com Sep 30, 2025

Costumer DISSERVICE

I recently had a very disappointing experience with their customer service during their Black Friday sale. I placed an order for two items, but they o...

C
Christina
trustpilot.com Sep 30, 2025

There system failed on Black friday

There system failed on Black friday, that is fair and that happens. What is not fair, is the lack of service after. Only got 3 out of 5 products, and...

Y
Yulia Tsygankova
trustpilot.com Sep 30, 2025

Black friday deal doesn't work with bundle

Black friday deal makes member to pay more on bulk orders, because the discount is...

A
Amyberg
trustpilot.com Sep 30, 2025

Such a shame for Intimissimi

Such a shame for Intimissimi, where a rude woman (today, Saturday, October 12, late afternoon, wearing blue jeans and a black sweater showing off her...

F
Fru Yana Tovpeko
trustpilot.com Sep 30, 2025

Update: 4 items returned, only 1 item registered as return

Update: Intimissimi solved the issue. What happened: I returned 4 items in a package (1 bra and 3 pairs of pants, code SID2539). Intimissimi registere...

S
Shrutti
trustpilot.com Sep 30, 2025

Purchased a bra and panty as part of an…

Purchased a bra and panty as part of an offer. However, when I first wore them, I found the bra material to be itchy, and the metal attachment on the...

N
Nelia Soares
trustpilot.com Sep 30, 2025

PURE ROBBERY!!!

PURE ROBBERY!!!! DON'T BUY ANYTHING ON-LINE FROM THEM!!! Bought in July some items, got half of them delivered, complained several times with customer...

M
Madelyn Sullivan
trustpilot.com Sep 30, 2025

I was given a gift of an intimissimi…

I was given a gift of an intimissimi set by a friend in NYC. I live in GA. Despite never trying the set on and having the tags on and a receipt, I'm u...

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Conclusion

Reviews supplied show a pattern of operational and customer-service issues: late or missing deliveries, cancelled orders and repeated refund delays appear frequently. Many customers describe difficulty contacting support or receiving helpful responses, and several note problems with promotions and order processing. There are isolated positive comments about product comfort and a usable website, but these are outweighed by reports of faults and poor after-sales handling. If you consider purchasing, check return and refund policies, keep proof of postage and payment, and consider tracked delivery or buying in-store where possible.