Reviews supplied show a pattern of operational and customer-service issues: late or missing deliveries, cancelled orders and repeated refund delays appear frequently. Many customers describe difficulty contacting support or receiving helpful responses, and several note problems with promotions and order processing. There are isolated positive comments about product comfort and a usable website, but these are outweighed by reports of faults and poor after-sales handling. If you consider purchasing, check return and refund policies, keep proof of postage and payment, and consider tracked delivery or buying in-store where possible.
Examples from available reviews (Dec 2022 – Feb 2026).
Purchased comfortable, high-quality intimates with quick delivery and good fit.
“I am thoroughly impressed with my entire shopping experience.”
Garment elastic failed after eight months and refund process remains unresolved.
“8 months in the elastic started going on the shorts”
Partial order delivered and company refused to send remaining discounted items.
“Only got 3 out of 5 products”
Customer service did not respond to emails or calls.
“absolutely worse customer service no chance to call”
Many reviewers report failed deliveries, cancelled orders and long or missing refunds; a small number note timely delivery and good order condition.
Multiple reviews describe promotion and pricing issues: discounts or bundle offers not applied and perceived poor value for money on some items.
Some customers find the website easy to use, while others report system failures, confusing confirmations and promotional logic problems during checkout.
Product reports vary: one reviewer praised soft, comfortable fabrics; others describe defects or premature wear (broken metal, failing elastic).
Frequent reports of unresponsive, slow or dismissive customer support, limited phone availability and difficulty getting clear updates by email or DM.
Overall impressions in these reviews are negative, dominated by unresolved refunds, delivery and service issues, with occasional positive remarks about products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In-store pickup was delayed, order sent back and communications were poor.
“my order was still sent back without any notice”
Two return parcels stalled at mail centre with no updates or replies.
“Both parcels have not progressed from status of South Midlands Mail centre”
Order marked returned, never refunded, and company has ignored contact attempts.
“Order from 22 Nov never delivered or refunded.”
Order placed in November never arrived and support ignored enquiries.
“No update, no explanation, NOTHING.”
Order delayed nearly a month with no communication, later refunded without explanation.
“there was no phone number to call for support.”
Customer service was extremely rude with very slow responses.
“horrible response time, extremely rude customer service representative”
Order never arrived, tracking stalled and company stopped responding.
“Tracking has stuck from 06/12”
Local courier lost order and customer service has not responded regarding refund.
“LOST by local courier”
Items arrived in thin plastic bags and were unsuitable as gifts.
“Delivered in very thin plastic bags”
Returned items months ago but refund of £138.38 has not been received.
“they owe me £138.38”
Promotion resulted in missing item and company refused refund or replacement.
“they only delivered 3 of the 4 tops that I ordered.”
Company refused to refund despite returned item and received return.
“Intimissimi refuses to refund me even I sent my item back”
Customer service did not respond to emails or calls.
“absolutely worse customer service no chance to call”
Garment elastic failed after eight months and refund process remains unresolved.
“8 months in the elastic started going on the shorts”
Order paid for in December never arrived and confirmation seemed suspicious.
“I have never received anything.”
Paid extra for express delivery but order was not dispatched on time.
“They did not even dispatch the products yet”
Delivery failed despite correct address and refund will take two weeks.
“Royal Mail could ‘not identify the delivery address’”
Item missing from mailbox and customer service was rude.
“contact customer and they give me a middle finger.”
Orders delayed and items were cancelled, losing the promised gift.
“the order has not arrived 20 days later.”
Courier failed delivery and company had no reachable customer service.
“My order has not been delivered by Post.nl”
Order cancelled without explanation and there was no communication.
“I never received any reason for cancellation or any notification”
Item undelivered for one and a half months and support ignored requests.
“not delivered in 1.5 months”
Store refused Scottish bank notes and would not accept payment.
“Scottish Bank notes is not the correct currency and NOT accepted in their stores”
They failed to resolve a shipping error and offered inadequate compensation.
“I felt completely disregarded.”
Partial order delivered and company refused to send remaining discounted items.
“Only got 3 out of 5 products”
Black Friday discount did not combine with bundle promotion, costing more overall.
“Bundle promo doesn't work with BF discount.”
Staff member body-shamed the reviewer's teenage daughter in store.
“made body shaming my teen daughter.”
They initially registered only one of four returned items but later resolved it.
“Intimissimi solved the issue.”
Bra was itchy and the panty's metal attachment broke on first use.
“the metal attachment on the panty broke on the first use”
Only some items were delivered and they have not refunded undelivered items.
“ZERO REFUND!!!!!”
Unable to return unused gifted items because returns require in-store visit.
“I'm unable to return it as they said I need to physically go in store to return.”
I recently purchased some undergarments and loungewear from Intimissimi and I must say, I am thoroughly impressed with my entire shopping experience. The website is user-friendly and easy to navigate, making the products easily accessible with just a few clicks.
Intimissimi offers an extensive collection of intimate wear ranging from lingerie to everyday basics such as bras, panties, sleepwear, and more. What I appreciate most about this brand is that they have a wide range of sizes available for every body type which made it super easy for me to find the right fit for myself.
The quality of their products really stood out - soft fabrics that provided maximum comfort throughout the day. Additionally, all items arrived in excellent condition within only a couple days after purchase.
Overall, I would highly recommend Intimissimi to anyone looking for comfortable yet stylish intimates!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Intimissimi is an Italian lingerie and intimates retailer with an international retail and online presence. The brand offers underwear, lingerie, sleepwear and loungewear for women (and selected lines for men) through branded stores and an e-commerce site. It is commonly referenced in Europe for fashion-led intimates and seasonal promotions.