Reviews indicate Insulation Superstore commonly offers competitive prices and fast delivery, with many customers reporting straightforward ordering and helpful staff. However, several reviewers report problems with the delivery partner (damaged goods, rude drivers or missed delivery windows) and instances of poor post‑sale communication, including delayed refunds. If you are ordering, check delivery options, carrier and any small‑order delivery fees, and document item condition on arrival for claims. For large or commercial orders consider confirming the returns/refund process and preferred carriers in advance to reduce post‑sale risk.
Examples from available reviews (Sep 2025 – Feb 2026).
Easy to deal with, quick delivery and good pricing.
“Very easy to deal with, quick delivery and great price”
Driver was rude and several boards arrived damaged; awaiting resolution.
“I saw damage to the bottom 3 boards”
Ordering was fine but FedEx deliveries were delayed and poor.
“they use a very poor delivery service - Fedex.”
Order completed but refund delays left customer disappointed.
“it's now September and I still haven't recieved the refund.”
Most reviewers highlight fast, prompt delivery and helpful staff; a small number report delivery delays or problematic drivers that affected their experience.
Many customers report competitive pricing and good deals; a few mention high delivery costs for small items as a drawback.
Few reviews reference ordering or site experience; those that do describe straightforward ordering and prompt order processing.
Several customers received well packaged, intact items; multiple reviews note damaged boards in transit requiring follow-up or replacement.
Reports on communication are mixed: some praise helpful staff and clear updates, while several cite poor after‑sales responses and rude or ineffective delivery contact.
The majority describe a positive overall experience driven by price and delivery speed; a minority recount serious post‑sale or delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Good price combined with fast delivery.
“The price was good with fast delivery.”
Competitive price and speedy delivery; minor edge damage but usable.
“A few sheets arrived with slightly damaged edges”
Satisfactory ordering and delivery; boards were good quality and finish.
“Insulation boards in good condition and in working with them good quality and finish.”
Excellent customer service and precisely timed delivery.
“delivery arrived exactly on the minute that the given time suggested on the tracker.”
Staff were very helpful and products were great.
“Amanda, Etienne and the warehouse lads couldn't be more helpful.”
Good product, competitive price and on-time delivery.
“Good product at competitive price delivered on time”
Good price and delivered on time as promised.
“Good price, delivered on time as promised”
Poor communication and incomplete, delayed delivery experience.
“When it comes to the delivery there is no communication.”
Multiple deliveries left order short and poor communication prevented completion.
“Appalling service, four separate deliveries and still short on the goods”
Good telephone support when required.
“Good telephone support when needed.”
Customer support checked postcode and delivered within 48 hours.
“delivery was less than 48 hours!”
Item arrived quickly but courier came earlier than the advised window.
“but the courier arrived earlier at 14:10, which wasn’t ideal.”
Excellent ordering and delivery with very competitive pricing.
“Excellent service from ordering and delivery and very competitive pricing”
Quick and efficient delivery, thanks.
“Quick and efficient delivery thanks”
Easy website and fast delivery met expectations.
“Easy website and fast delivery, what more do you need !”
Consistently excellent service as in previous experiences.
“Excellent service as has always been my experience dealing with you.”
Very fast delivery and good product quality.
“Very fast delivery. Good quality”
Partial delivery arrived on time but remainder was a week late.
“the foil tape i ordered never arrived”
Jystina provided cheerful, efficient and proactive customer service.
“Jystina is a fantastic face and voice for the company, she went out of her way to find out when the carriers were going to deliver our insulation, she was cheerful and efficient, if only all customer service was as good as her.”
Usually quick deliveries but recent plasterboards arrived ruined.
“three of the plasterboard were completely ruined by what looks like a fork lift.”
Fast service and great products but delivery costs felt expensive.
“Delivery costs on small items is expensive though.”
Item was well packaged and delivered within two days.
“Product was well packaged and the delivery was within two days or placing the order.”
They offered a great price and speedy delivery.
“Great price and speedy delivery.”
Swift delivery with competitive pricing.
“Swift delivery and competitive pricing”
Good price and driver, but needed to chase order before prompt delivery.
“had to chase order, but then delivered promptly”
Driver was rude and several boards arrived damaged; awaiting resolution.
“I saw damage to the bottom 3 boards”
Ordering was fine but FedEx deliveries were delayed and poor.
“they use a very poor delivery service - Fedex.”
Very happy with fast delivery arriving on time.
“Very, very good happy on the speed delivery correct right on time”
Easy to deal with, quick delivery and good pricing.
“Very easy to deal with, quick delivery and great price”
Order completed but refund delays left customer disappointed.
“it's now September and I still haven't recieved the refund.”
Great service from start to finish.
“Great service from start to finish”
Delivery was on time but one board arrived damaged.
“Even though one board was damaged”
Ordering and delivery went well; all was satisfactory.
“Ordering and delivery went well.”
Team went beyond to help and was much appreciated.
“Team went beyond to help me out - much appreciated”
Great service and prompt delivery overall.
“Great service and delivery!”
Quick delivery, well delivered and competitively priced.
“Quick delivery and well delivered. Price was competitive too.”
Excellent service and product quality.
“Excellent service and product”
Product delivered on the day but driver failed to give prior notice.
“The only blemish was that the driver did not give i hours prior notice as requested.”
Good price and excellent delivery time for tape.
“The price was very good and the delivery time was excellent”
Good communication, quick rebate, friendly helpful driver and good delivery.
“Good communication when the product I ordered wasn't available, and price rebate was sent quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insulation Superstore is a UK-based retailer and distributor of insulation materials, selling boards, tapes and ancillary products online to trade and retail customers. The business operates an e-commerce site with delivery options across the UK and supplies bulk and single-item orders. Customers researching reviews will frequently look for details on delivery reliability, product condition on arrival and post-sale support.