Customers often mention competitive prices and quick dispatch. Many praise helpful staff and on-time deliveries. Several describe missing items, poor delivery updates, or damaged boards. A smaller number point to slow refunds and multiple failed delivery attempts.
Examples from available reviews (Sep 2025 – Mar 2026).
Good price combined with fast delivery.
“The price was good with fast delivery.”
Excellent customer service and precisely timed delivery.
“delivery arrived exactly on the minute that the given time suggested on the tracker.”
Poor communication and incomplete, delayed delivery experience.
“When it comes to the delivery there is no communication.”
Driver was rude and several boards arrived damaged; awaiting resolution.
“I saw damage to the bottom 3 boards”
Many reviewers say staff are helpful and quick to respond during ordering and delivery. Several mention on-time or precisely timed deliveries and good support over the phone. A smaller group report repeated delivery failures and rude drivers, leaving problems unresolved.
Many reviews highlight competitive prices and good value on bulk boards and tapes. A few customers say delivery fees feel high on small orders. Pricing often comes up alongside repeat purchases and recommendations.
Multiple customers describe the website as easy to use and ordering as straightforward. Some had to chase orders, or dealt with couriers arriving early and disrupting plans. Reports of partial deliveries suggest gaps in the fulfilment process.
Most comments say the boards and tapes are good quality and do the job. Several reviews mention damaged edges, ruined plasterboards, or missing items on arrival. These issues often needed follow-up to sort out.
Many reviews praise proactive phone help and staff who confirm details or arrange refunds quickly. Others describe no delivery updates, delayed refunds, and trouble getting status information. Communication ranges from clear and helpful to complete silence.
Most customers report smooth ordering, competitive prices, and deliveries that arrive on time. A notable minority faced shortages, damaged goods, or poor courier behaviour, with issues left unresolved. These mixed outcomes shape the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Good price combined with fast delivery.
“The price was good with fast delivery.”
Competitive price and speedy delivery; minor edge damage but usable.
“A few sheets arrived with slightly damaged edges”
Satisfactory ordering and delivery; boards were good quality and finish.
“Insulation boards in good condition and in working with them good quality and finish.”
Excellent customer service and precisely timed delivery.
“delivery arrived exactly on the minute that the given time suggested on the tracker.”
Staff were very helpful and products were great.
“Amanda, Etienne and the warehouse lads couldn't be more helpful.”
Good product, competitive price and on-time delivery.
“Good product at competitive price delivered on time”
Good price and delivered on time as promised.
“Good price, delivered on time as promised”
Poor communication and incomplete, delayed delivery experience.
“When it comes to the delivery there is no communication.”
Multiple deliveries left order short and poor communication prevented completion.
“Appalling service, four separate deliveries and still short on the goods”
Good telephone support when required.
“Good telephone support when needed.”
Customer support checked postcode and delivered within 48 hours.
“delivery was less than 48 hours!”
Item arrived quickly but courier came earlier than the advised window.
“but the courier arrived earlier at 14:10, which wasn’t ideal.”
Excellent ordering and delivery with very competitive pricing.
“Excellent service from ordering and delivery and very competitive pricing”
Quick and efficient delivery, thanks.
“Quick and efficient delivery thanks”
Easy website and fast delivery met expectations.
“Easy website and fast delivery, what more do you need !”
Consistently excellent service as in previous experiences.
“Excellent service as has always been my experience dealing with you.”
Very fast delivery and good product quality.
“Very fast delivery. Good quality”
Partial delivery arrived on time but remainder was a week late.
“the foil tape i ordered never arrived”
Jystina provided cheerful, efficient and proactive customer service.
“Jystina is a fantastic face and voice for the company, she went out of her way to find out when the carriers were going to deliver our insulation, she was cheerful and efficient, if only all customer service was as good as her.”
Usually quick deliveries but recent plasterboards arrived ruined.
“three of the plasterboard were completely ruined by what looks like a fork lift.”
Fast service and great products but delivery costs felt expensive.
“Delivery costs on small items is expensive though.”
Item was well packaged and delivered within two days.
“Product was well packaged and the delivery was within two days or placing the order.”
They offered a great price and speedy delivery.
“Great price and speedy delivery.”
Swift delivery with competitive pricing.
“Swift delivery and competitive pricing”
Good price and driver, but needed to chase order before prompt delivery.
“had to chase order, but then delivered promptly”
Driver was rude and several boards arrived damaged; awaiting resolution.
“I saw damage to the bottom 3 boards”
Ordering was fine but FedEx deliveries were delayed and poor.
“they use a very poor delivery service - Fedex.”
Very happy with fast delivery arriving on time.
“Very, very good happy on the speed delivery correct right on time”
Easy to deal with, quick delivery and good pricing.
“Very easy to deal with, quick delivery and great price”
Order completed but refund delays left customer disappointed.
“it's now September and I still haven't recieved the refund.”
Great service from start to finish.
“Great service from start to finish”
Delivery was on time but one board arrived damaged.
“Even though one board was damaged”
Ordering and delivery went well; all was satisfactory.
“Ordering and delivery went well.”
Team went beyond to help and was much appreciated.
“Team went beyond to help me out - much appreciated”
Great service and prompt delivery overall.
“Great service and delivery!”
Quick delivery, well delivered and competitively priced.
“Quick delivery and well delivered. Price was competitive too.”
Excellent service and product quality.
“Excellent service and product”
Product delivered on the day but driver failed to give prior notice.
“The only blemish was that the driver did not give i hours prior notice as requested.”
Good price and excellent delivery time for tape.
“The price was very good and the delivery time was excellent”
Good communication, quick rebate, friendly helpful driver and good delivery.
“Good communication when the product I ordered wasn't available, and price rebate was sent quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insulation Superstore is a UK online retailer focused on building insulation and related accessories. Its range includes insulation boards, foil tape, plasterboard, and fixings for trade and DIY customers. The site provides product specs, sizes, and technical details to help customers choose. Orders are placed online, with delivery options across the UK and customer support by phone and email.