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We Collect & Analyse Reviews

Insulation Superstore
Experiences & Reviews

Insulation Superstore is a UK-based retailer and distributor of insulation materials, selling boards, tapes and ancillary products online to trade and retail customers. The business operates an e-commerce site with delivery options across the UK and supplies bulk and single-item orders. Customers researching reviews will frequently look for details on delivery reliability, product condition on arrival and post-sale support.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 85%
Latest Review 20d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers highlight fast, prompt delivery and helpful staff; a small number report delivery delays or problematic drivers that affected their experience.

Share
29%
Strong
💰

Value for money

Many customers report competitive pricing and good deals; a few mention high delivery costs for small items as a drawback.

Share
14%
Strong
⚡

User experience

Few reviews reference ordering or site experience; those that do describe straightforward ordering and prompt order processing.

Share
3%
Mixed
🔧

Product quality

Several customers received well packaged, intact items; multiple reviews note damaged boards in transit requiring follow-up or replacement.

Share
11%
Mixed
📞

Communication

Reports on communication are mixed: some praise helpful staff and clear updates, while several cite poor after‑sales responses and rude or ineffective delivery contact.

Share
12%
Weak
⭐

Overall experience

The majority describe a positive overall experience driven by price and delivery speed; a minority recount serious post‑sale or delivery problems.

Share
31%
Strong

View all 20 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

P
P D
trustpilot.com Sep 30, 2025

Good

Fast service. Great Products. Delivery c...

R
Roy
trustpilot.com Sep 30, 2025

Good, reliable and prompt service.

Product was well packaged and the delivery...

M
Mr Smith
trustpilot.com Sep 30, 2025

Great price and speedy delivery.

Great price and...

M
Mike Baker
trustpilot.com Sep 30, 2025

Swift delivery and competitive pricing

Swift delivery and...

G
Gary Bruce
trustpilot.com Sep 30, 2025

good price

good price, good delivery driver. had to...

T
Thomas
trustpilot.com Sep 30, 2025

Firstly the irate driver called my…

Firstly the irate driver called my mobile saying he couldn’t get up the road so I was trying to explain to him through his rants that it was easier to...

l
lee
trustpilot.com Sep 30, 2025

Fair service Terrible delivery company

Insulation superstore were generally ok other than they use a very poor delivery service - Fedex. The ordering service was great and even the first cu...

N
Nick Addison
trustpilot.com Sep 30, 2025

You got real name trustpiot.com

You got real name trustpiot.com Very, very good...

S
Stephen Ebdell
trustpilot.com Sep 30, 2025

Happy with everything

Very easy to deal with, quick delivery and g...

O
ORA Timber Frame
trustpilot.com Sep 30, 2025

Customer Service

Insulation Superstore were great getting the order over the line however following this communication was extremely poor. I placed an order worth over...

B
Barry Miller
trustpilot.com Sep 30, 2025

Great service from start to finish

Great service fro...

I
Invictus Maneo
trustpilot.com Sep 30, 2025

Fast delivery date that was kept.

Fast delivery date that was kept....

E
Edwina Kinch
trustpilot.com Sep 30, 2025

Ordering and delivery went well

Ordering and delivery...

A
Arend Thompson
trustpilot.com Sep 30, 2025

Team went beyond to help me out

Team went beyond to help...

D
Dave Gibbons
trustpilot.com Sep 30, 2025

Great service and delivery!

...

A
A Ashton
trustpilot.com Sep 30, 2025

Quick delivery and well delivered. Price was competitive too.

Quick delivery and well delive...

J
Jose, Birmingham
trustpilot.com Sep 30, 2025

Excellent service and product

...

S
Stuart
trustpilot.com Sep 30, 2025

Product at a good price and delivered…

Product at a good price and delivered on the day. The only blemish was that the driver did n...

S
Steve Smith
trustpilot.com Sep 30, 2025

Purchased tyvek double sided tape.

Purchased tyvek double sided tape. The price wa...

A
Adam Richardson
trustpilot.com Sep 30, 2025

Would definitely use again!

Would definitely use again! Good communication when the product I ordered wasn't available, and price re...

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Conclusion

Reviews indicate Insulation Superstore commonly offers competitive prices and fast delivery, with many customers reporting straightforward ordering and helpful staff. However, several reviewers report problems with the delivery partner (damaged goods, rude drivers or missed delivery windows) and instances of poor post‑sale communication, including delayed refunds. If you are ordering, check delivery options, carrier and any small‑order delivery fees, and document item condition on arrival for claims. For large or commercial orders consider confirming the returns/refund process and preferred carriers in advance to reduce post‑sale risk.