Reviews Analysed
12
We Collect & Analyse Reviews
Instruments 4 Music
Experiences & Reviews
Instruments 4 Music is an online retailer of musical instruments, accessories and cases. It lists a range of products for consumers and hobbyists and handles sales, shipping and returns through online order channels.
Overview & Key Metrics
Positive Sentiment
42%
Latest Review
19d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Delivery and fulfilment are inconsistent: some customers received well packaged, on‑time orders; others report delays, collection failures and backorders.
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Mixed
24%
💰
Value for money
Some buyers report competitive prices on accessories and cases; others felt misled by extra costs, refunds or cheaper alternatives elsewhere.
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Mixed
14%
⚡
User experience
Ordering and fulfilment processes caused problems for many reviewers: backorders, unclear status messages, missing tracking and disputed transactions.
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Weak
14%
🔧
Product quality
Quality varies by item: cases and small accessories are praised, while several low‑priced instruments arrived damaged, incomplete or poorly set up.
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Mixed
8%
📞
Communication
Customer contact is inconsistent: a small number of prompt, helpful responses contrasted with frequent reports of delayed, unhelpful or missing replies.
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Weak
16%
⭐
Overall experience
Customer experiences are mixed: positive accounts for small items and cases, but multiple reports of stock, refund and support issues affect overall trust.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (September 2025).
Nice job I4M
"Ordered a Cobra Ukulele Case . Best price i could find it at was on Instrumants4music. Item arrived well packaged at time promised. Gre..."
John Moran
Trustpilot
Sep 30, 2025
Featured for: positive product and delivery example
Avoid this place like the Bubonic…
"Avoid this place like the Bubonic Plague. Do not purchase any cello from this store. I purchased a beginners 4/4 cello from Instruments4music, thinkin..."
Michelle Duffus
Trustpilot
Sep 30, 2025
Featured for: detailed product and support failure
ordered and paid for a viola
"ordered and paid for a viola, then emailed to say there was a back order of 3 months. so cancelled the viola and the cello i ordered. took 4 days to g..."
Michelle Davis
Trustpilot
Sep 30, 2025
Featured for: backorder and refund delay issue
Stace was very helpful and responded to…
"Stace was very helpful and respo..."
Stewart Jacobs
Trustpilot
Sep 30, 2025
Featured for: clear example of good communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (12) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Ordered an adapter between XLR and 1/4…
Ordered an adapter between XLR and 1/4 inch jack. Well priced and deliv...
A
Agata Vilchyk
trustpilot.com
Sep 30, 2025
no order and time wasted
I ordered a hard bass case here through eBay, the product was supposed to arrive on 12/17 at the pick up point. 20.12 I wrote to the seller asking why...
M
Michelle Davis
trustpilot.com
Sep 30, 2025
ordered and paid for a viola
ordered and paid for a viola, then emailed to say there was a back order of 3 months. so cancelled the viola and the cello i ordered. took 4 days to g...
J
John Moran
trustpilot.com
Sep 30, 2025
Nice job I4M
Ordered a Cobra Ukulele Case . Best price i could find it at was on Instrumants4music. Item arrived well packaged at time promised. Gre...
S
Stevie C
trustpilot.com
Sep 30, 2025
Ordered arrived and exception product…
Ordered arrived and exception product...
L
Lee A
trustpilot.com
Sep 30, 2025
Ordered a couple of items from this…
Ordered a couple of items from this site early November as Christmas presents, no where did it say they were or were not in stock. Placed order anyway...
r
richie
trustpilot.com
Sep 30, 2025
im sorry to say this we waited 14 days…
im sorry to say this we waited 14 days for the cello to arrive ,we bought this on ebay ..as stated there was 17 sold 4/4 and sevaral sold as 3/4 ..onl...
M
Michelle Duffus
trustpilot.com
Sep 30, 2025
Avoid this place like the Bubonic…
Avoid this place like the Bubonic Plague. Do not purchase any cello from this store. I purchased a beginners 4/4 cello from Instruments4music, thinkin...
S
Stewart Jacobs
trustpilot.com
Sep 30, 2025
Stace was very helpful and responded to…
Stace was very helpful and respo...
N
Nicky M
trustpilot.com
Sep 30, 2025
DISGUSTING
Please do not use this company.i ordered a violin for my child's birthday.the strings were broken, the quality was disgusting like a toy shop.it cost...
D
David
trustpilot.com
Sep 30, 2025
Avoid this company
Ordered a Sax stand only to find out they didn't have st...
B
Brian Collison
trustpilot.com
Sep 30, 2025
Fast service
Bought a simple 19 inch rack blank panel. Super qucik deliver...
Conclusion
Reviews for Instruments 4 Music show a split picture. Several customers praise quick delivery, well packaged small items and competitive pricing on accessories and cases. However, many buyers report recurring problems with stock availability, backorders, misleading shipping statuses and delayed refunds. Communication experiences vary widely: some shoppers received prompt, helpful replies while others describe unreturned emails and unhelpful responses. Prospective buyers should check stock availability before purchasing, consider contacting the seller for confirmation and be cautious when buying low‑priced instruments that may require setup or returns.