Reviews for Instruments 4 Music show a split picture. Several customers praise quick delivery, well packaged small items and competitive pricing on accessories and cases. However, many buyers report recurring problems with stock availability, backorders, misleading shipping statuses and delayed refunds. Communication experiences vary widely: some shoppers received prompt, helpful replies while others describe unreturned emails and unhelpful responses. Prospective buyers should check stock availability before purchasing, consider contacting the seller for confirmation and be cautious when buying low‑priced instruments that may require setup or returns.
Examples from available reviews (Mar 2025 – Feb 2026).
Ukulele case arrived well packaged, on time, and great quality.
“Great quality item.”
Cello arrived poorly set up and customer service failed to assist.
“look on YouTube”
Orders were back-ordered, cancellations required, and refunds were slow.
“they advertise items that at are not in stock.”
Staff member Stace responded to queries very promptly and was helpful.
“Stace was very helpful and responded to my queries very promptly.”
Delivery and fulfilment are inconsistent: some customers received well packaged, on‑time orders; others report delays, collection failures and backorders.
Some buyers report competitive prices on accessories and cases; others felt misled by extra costs, refunds or cheaper alternatives elsewhere.
Ordering and fulfilment processes caused problems for many reviewers: backorders, unclear status messages, missing tracking and disputed transactions.
Quality varies by item: cases and small accessories are praised, while several low‑priced instruments arrived damaged, incomplete or poorly set up.
Customer contact is inconsistent: a small number of prompt, helpful responses contrasted with frequent reports of delayed, unhelpful or missing replies.
Customer experiences are mixed: positive accounts for small items and cases, but multiple reports of stock, refund and support issues affect overall trust.
For each review, the core experience based on original source reviews.
Sources: Reviews (19) · Trustpilot (12) · Quotes shortened · As of: February 2026
Products were perfect and matched their advertisement.
“Perfect products, as advertised”
Polite service, no order problems, and good pricing.
“Very polite no problems with the order, excellent price.”
Staff resolved shipping to Canada quickly; item arrived in good condition.
“The item arrived in perfect condition”
Flightcase arrived promptly and fitted the purpose well.
“found it to be just the job.”
Service was good, delivery quick, and price fair.
“good service, quick delivery, fair price”
No-quibble refund and efficient dispatch for reordered case.
“Excellent service- no quibble return/ refund”
Pre-ordered kit arrived early and they accommodated a last-minute change.
“arrived rwo weeks before the promisecdate.”
Delivery was fast and prices were great.
“Fast delivery and great prices”
Order arrived quickly; minor damage was handled promptly and satisfactorily.
“a small part was damaged and the company dealt with the probalem quickly”
Adapter was well priced, delivered on time, and unavailable elsewhere.
“Well priced and delivered on time.”
Order marked delivered but collection code failed and seller communication was poor.
“your order was refused by the pick up point and returned to us”
Orders were back-ordered, cancellations required, and refunds were slow.
“they advertise items that at are not in stock.”
Ukulele case arrived well packaged, on time, and great quality.
“Great quality item.”
Product arrived and was excellent in quality, service, and price.
“great quality product service and price”
Items were back-ordered despite 'partly shipped' status and messaging was misleading.
“it said partly shipped.”
Cello took 14 days, limited stock accuracy, and lacked tracking information.
“no tracking on your order”
Cello arrived poorly set up and customer service failed to assist.
“look on YouTube”
Staff member Stace responded to queries very promptly and was helpful.
“Stace was very helpful and responded to my queries very promptly.”
Faulty violin and poor customer service, refund required PayPal dispute.
“the strings were broken”
Sax stand was out of stock and refund only issued after PayPal dispute.
“they didn't have stock.”
Panel arrived very quickly; delivery charged but was fast.
“Super qucik delivery, not free but fast.”
Case fits perfectly, practical straps and pockets, excellent value.
“Perfect fit.”
Purchase was satisfactory and despatched promptly.
“it was despatched promptly.”
Delivery was quick and the product quality looked great.
“Nice quick delivery and the quality looks great”
Good service with quick dispatch and prompt order-status confirmation.
“Very quick to confirm order status”
Helpful phone support and efficient, fast delivery of cello strings.
“Very efficient and fast delivery.”
Keyboard stand is great and shipping was quick.
“Great keyboard stand and shipping was quick.”
Stand arrived a day early, was excellent, and priced well.
“Delivery was due on Wednesday actually arrived a day early.”
Case quality impressed; bass fits perfectly and price was good.
“fits in perfectly, and a great price too!”
Connector was only one available; delivery was swift and service good.
“yours was the only one available. Swift delivery, good service”
Product quality good, fit keyboard well, and delivery was prompt.
“Good quality and perfect for 61 key keyboard.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Instruments 4 Music is an online retailer of musical instruments, accessories and cases. It lists a range of products for consumers and hobbyists and handles sales, shipping and returns through online order channels.