Customers most often say they’re very happy with the build and finish. Many mention an easy ordering process and clear delivery details. Several also point to competitive pricing. One review reports a fulfilment mistake and poor aftercare.
Examples from available reviews (Nov 2021 – Mar 2026).
Arrived quickly, well packaged, and customer service was excellent.
“Customer service really is the best!”
Table arrived quickly; furniture was easy to assemble and high quality.
“really pleased with the quality of the furniture.”
Product matched description and was offered at an excellent price.
“Excellent price.”
They shipped the wrong dining set and provided poor customer service.
“They have very poor customer service.”
Reviewers often describe polite ordering and delivery staff, along with helpful after-sales support. Several mention staff who sort out stock or availability problems. One stand-alone complaint says the wrong item arrived and follow-up did not resolve it.
Several reviewers say prices are competitive and the purchase felt like good value. Some point to offers and reasonably priced accessories. No repeated comments suggest the products are overpriced.
Customers describe the website as easy to use and checkout as straightforward. Many note clear delivery updates and that items required little assembly. Feedback does not show any consistent usability issues.
Buyers consistently describe sturdy construction and materials that match expectations. Reviewers call items such as tables, benches, sideboards, and seating well made. No broad pattern of defects appears.
Reviews often mention quick replies by phone and email, plus useful delivery notifications. Some customers appreciate proactive calls with practical advice. Aside from the single service complaint, there are no repeated reports of poor communication.
Most comments show strong satisfaction with ordering, delivery, and how the products perform. Positive feedback dominates, often highlighting helpful staff and clear information. One negative experience describes an order mistake and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Table arrived quickly; furniture was easy to assemble and high quality.
“really pleased with the quality of the furniture.”
Arrived quickly, well packaged, and customer service was excellent.
“Customer service really is the best!”
Company responded promptly, provided honest advice, and kept delivery updated.
“called me and gave honest and genuine advice.”
Service was excellent from start to finish.
“Excellent service from start to finish, thank you 😊”
Sturdy bench met expectations and delivery matched the information provided.
“It's a great product, delivery in line with their delivery information”
Sideboard was very well made and exceeded expectations.
“It is very well made and very good quality”
Very pleased with table quality and speedy customer service.
“Over the moon with our new table and bench seat.”
Product matched description and was offered at an excellent price.
“Excellent price.”
Furniture arrived promptly and was good quality.
“Prompt delivery and quality furniture.”
Good communication, great price, and a helpful delivery person ensured satisfaction.
“the delivery man was so helpful ensuring everything was ok”
Outdoor sofa delivered on time, undamaged, and well priced.
“the price was the best on the internet.”
Customer service responded quickly; bench was well packaged despite outer box damage.
“my email query was answered very quickly.”
Communication was good and delivery was quick.
“Good communication and quick delivery.”
Staff were helpful when an item became unavailable.
“Really helpful when an item became unavailable.”
Provided excellent service and speedy delivery.
“Excellent service and a speedy delivery”
Ordering and delivery staff were polite and furniture quality pleased them.
“We are so pleased with the quality.”
Communication and service were great and the reviewer would recommend.
“Great communication & great service, would recommend 100%”
Website was easy to use; delivery was quick with good communication.
“Easy website to navigate, delivery was quick with good communication”
Product was lovely; website was easy to use and communication was great.
“Lovely product, easy to use website and great communication.”
Furniture covers were reasonably priced and delivered within the stated timeframe.
“They were very reasonably priced.”
I ordered a VALENCIA SOLID OAK DINING SET – NATURAL OAK, WITH GAUDI CHAIRS – DARK GREY from this company but they decided to ship a different set. I was disappointed when I got home only to find different products. I reached out to them, there was no one to pick the call, I sent an email with no response on the first day. The second day was the same scenario. The phone was soo engaged or there was no one to receive. After two days I was lucky to receive a reply to my email. I thought it had been made easy for me but I was wrong. The entire return process took me more than a week but when I finally received the right set, I swore never to buy anything from them. They have very poor customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
InsideOut Living is an online furniture retailer selling indoor and outdoor furniture plus home accessories. Its website shows product specifications, dimensions, and care guidance to help customers choose. Shoppers order through the e-commerce site and can reach customer support via standard online contact channels. The range covers dining furniture, seating, storage solutions, and outdoor pieces for home and garden use.