Reviews Analysed
21
We Collect & Analyse Reviews
InsideOut Living
Experiences & Reviews
InsideOut Living is an online furniture and homewares retailer offering indoor and outdoor furniture, accessories and related delivery services. People searching for reviews typically look for feedback on product build, delivery reliability, customer support and pricing before ordering from the brand’s website.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers report prompt delivery, helpful drivers and efficient handling; one reviewer reported a delayed return and unresponsive phone.
Share
Strong
24%
💰
Value for money
Several customers state competitive pricing or good value — descriptions include 'excellent price' and 'best on the internet' for specific items.
Share
Strong
8%
⚡
User experience
Customers mention an easy website, simple assembly, neat packaging and on-time delivery; one reviewer described a frustrating returns process.
Share
Strong
13%
🔧
Product quality
Many reviews praise solid construction, good finish and items arriving undamaged; several note products matched website descriptions.
Share
Strong
15%
📞
Communication
Most buyers describe clear, responsive customer service and delivery updates; one buyer reported slow email replies and busy phone lines.
Share
Strong
16%
⭐
Overall experience
Most customers report satisfaction, repeat purchases or recommendations; a single review records a negative post-order experience with service.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
VALENCIA SOLID OAK DINING SET – NATURAL OAK, WITH GAUDI CHAIRS – DARK GREY
"I ordered a VALENCIA SOLID OAK DINING SET – NATURAL OAK, WITH GAUDI CHAIRS – DARK GREY from this company but they decided to ship a different set. I was disappointed when I got home only to find different products. I reached out to them, there was no one to pick the call, I sent an email with no response on the first day. The second day was the same scenario. The phone was soo engaged or there was no one to receive. After two days I was lucky to receive a reply to my email. I thought it had been made easy for me but I was wrong. The entire return process took me more than a week but when I finally received the right set, I swore never to buy anything from them. They have very poor customer service."
Charles Elliot
Collected.reviews
Nov 29, 2021
Featured for: negative order and returns experience
Great Product and Service
"I bought a sideboard from Inside Out Living and I am extremely pleased with the purchase. It is very well made and very good quality and to be honest..."
Barbara S
Trustpilot
Sep 30, 2025
Featured for: quality, minor fault remedied quickly
Excellent price and great service
"Product as described. Excelle..."
Simon West
Trustpilot
Sep 30, 2025
Featured for: explicit price and communication praise
Kettler firepit coffee table & gas storage
"I ordered two items sepertely from Inside Out Living for our garden. Easy website to navigate, delivery was quick with good communication and products..."
Brett
Trustpilot
Sep 30, 2025
Featured for: website, delivery and driver check
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sarah
trustpilot.com
Sep 30, 2025
Urban range
I was looking for a new dining table and had a style in mind, I was originally looking at the Modern Farmhouse range but ended up opting for the Urban...
K
Kelly
trustpilot.com
Sep 30, 2025
Lovely solid wood bench & good CS
Ordered last minute for a dinner party and item arrived within days of ordering and was neatly packaged so no damage on transit. Bench is...
K
Kevin Brown
trustpilot.com
Sep 30, 2025
Good Attention to Customer Service
Inside Out Living were immediately responsive to a query that I had regarding one of their cabinets. Unlike another company that I contacted, Inside...
M
Mandy Gray
trustpilot.com
Sep 30, 2025
Excellent service from start to finish
Excellent service from st...
C
Cheryl Hernandez
trustpilot.com
Sep 30, 2025
Happy to have found this brand
This was my first order and first time coming across Inside Out Living. I was looking for a strong sturdy bench and came across the product via Google...
B
Barbara S
trustpilot.com
Sep 30, 2025
Great Product and Service
I bought a sideboard from Inside Out Living and I am extremely pleased with the purchase. It is very well made and very good quality and to be honest...
F
Fiona F
trustpilot.com
Sep 30, 2025
Over the moon
Over the moon with our new table and bench seat. Such good quality,...
S
Simon West
trustpilot.com
Sep 30, 2025
Excellent price and great service
Product as described. Excelle...
G
Gill
trustpilot.com
Sep 30, 2025
Prompt delivery and quality furniture.
Prompt delivery and...
G
GRAHAM LUNN
trustpilot.com
Sep 30, 2025
Great price great experience
Great price good communication and the deliver...
P
Peter Broadbent
trustpilot.com
Sep 30, 2025
Bought an outdoor sofa set.
Bought an outdoor sofa set and was a good experience with no complaints. Delivery was on time w...
K
K.J. Welch
trustpilot.com
Sep 30, 2025
Good customer service
Good customer service - my email query was answered very quickly. The product I purchased was reasonably priced compared to similar items I'd looked a...
J
June
trustpilot.com
Sep 30, 2025
Good communication and quick delivery
Good communication and quick deli...
R
Russiankent
trustpilot.com
Sep 30, 2025
Would use again!
Really helpful when an item bec...
D
Douglas Murray
trustpilot.com
Sep 30, 2025
Excellent service and a speedy delivery
Excellent service a...
A
Angela Joy
trustpilot.com
Sep 30, 2025
We have just had our furniture…
We have just had our furniture delivered. What an amazing company to deal with from Tom in the ordering department to the absolut...
H
Helen R
trustpilot.com
Sep 30, 2025
Great communication & great service
Great communication & great...
B
Brett
trustpilot.com
Sep 30, 2025
Kettler firepit coffee table & gas storage
I ordered two items sepertely from Inside Out Living for our garden. Easy website to navigate, delivery was quick with good communication and products...
S
Sandra Watts
trustpilot.com
Sep 30, 2025
Lovely product
Lovely product, easy to use website an...
J
Joy Harding
trustpilot.com
Sep 30, 2025
Furniture covers
We ordered furniture covers for our new garden furniture. They were very re...
Conclusion
Reviews for InsideOut Living are predominantly positive about delivery, product build and customer support. Multiple buyers report sturdy, well finished furniture, timely deliveries and helpful drivers. Several reviewers highlight competitive pricing or good value for money. A small number of reviews note problems with order fulfilment and a slow initial response to returns — check delivery and returns policies before ordering and inspect items on delivery.