Customer feedback for INNOVO shows a mixed pattern: many users praise prompt customer support and report meaningful product benefits, while a significant subset report device failures, error messages and availability problems. Several reviewers describe successful exchanges or refunds, but others report slow replacement processes or unreachable contact numbers. If you are considering a purchase, check warranty and returns policies, confirm regional availability and clarify support channels before ordering. For clinical suitability or specific medical questions, consult a healthcare professional and verify official product documentation.
Examples from available reviews (Nov 2021 – Feb 2026).
Replacement shorts and controllers failed repeatedly and produced error codes.
“Neither controllers nor the shorts work for me this time.”
After treatment I had no leaks for two years, improvement returned.
“For two years after the 12-week treatment, I had no leaks at all.”
Controller failed and replacement parts and support were unavailable in the UK.
“Not at all helpful so very disappointed with zero customer service.”
Customer service Sam was helpful in resolving my problem.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Many reviews praise fast delivery, helpful exchanges and specific staff members; others report slow replacements, stock shortages and unresolved support cases.
A very small number of reviewers highlight discounts or say the product was worth the price; however the sample size for value comments is limited.
User experience varies: some report clear symptom improvement and comfortable fit, while others report poor fit, sensor issues or frequent error messages.
Reports are mixed: several users describe sustained benefits, but multiple reviewers report device or garment failures, error codes and inconsistent performance.
Customer contact is often praised for prompt, helpful responses, yet other reviewers report unreturned emails, unreachable phone numbers and limited explanations.
Overall impressions split: many satisfied customers report positive outcomes and good service; a substantial minority report failures, availability or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Device comfortable and effective but app disconnects and service delayed.
“the app occasionally freezes or disconnects from the device”
Reviewer says the company is not good.
“Yes inst a good company”
Replacement gel pads are unavailable and the leg wrap is now useless.
“Cannot get replacement gel pads.”
Pants failed after months and repeated replacements made them poor value.
“Don’t buy these they’re a waste of money.”
Customer service Sam was helpful in resolving my problem.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Replacement shorts repeatedly failed and replacements took weeks.
“Innovo has quality control problems.”
Sam in customer service was very helpful.
“Sam was very helpful”
Order could not be fulfilled because product was out of stock and company dissolving.
“you no longer have them in stock and that the company is dissolving”
Replacement shorts and controllers failed repeatedly and produced error codes.
“Neither controllers nor the shorts work for me this time.”
Product and support were excellent, and initial results are promising.
“This company and their products are excellent.”
Customer service was initially unresponsive, later sent refund label.
“Terrible customer service! Do not buy this product!”
Controller failed and replacement parts and support were unavailable in the UK.
“Not at all helpful so very disappointed with zero customer service.”
Device frequently fails and gives error messages despite reapplying fluid.
“It doesn’t work most of the time”
Shorts did not fit correctly so sensors would not activate.
“I've never felt the buzzing that the paperwork says I should.”
After treatment I had no leaks for two years, improvement returned.
“For two years after the 12-week treatment, I had no leaks at all.”
Customer service was responsive and resolved the issue quickly.
“Very responsive customer service!”
Service and delivery were rapid.
“Rapid service and delivery.”
Reviewer has not used product but praises customer service.
“but 5 stars for customer service”
Company exchanged the wrong size without issue and were helpful.
“they were very helpful .”
Staff were consistently helpful and quick to respond.
“The Innovo staff are always so helpful and quick to respond.”
No improvement observed despite following the directions.
“I haven't seen any difference or improvement.”
Reviewer reports that the product really works.
“It really works!”
Customer service quickly exchanged pants at no cost to find perfect fit.
“exchanged my pants at no cost”
Product worked but customer service email response was disappointing.
“Good product it does work.”
I purchased INNOVO® Spray from My Innovo to help bring relief from my Achy Joints. I purchased the product, paid for it and within a few days received it at my doorstep. I used three times a day as instructed and was relieved from the pain in less than a week. INNOVO® Spray is a great product that works! The best part was I didn't have to go out of pocket for this product because it was purchased using a discount that was offered. I would recommend My Innovo to anyone looking to purchase health products any day when in need.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
INNOVO is presented here as a consumer-facing health brand; this summary aggregates customer feedback to help shoppers evaluate service, product reliability and aftercare. For authoritative product specifications, clinical evidence, regulatory status or warranty terms, consult the manufacturer’s official site, medical device registers or a qualified healthcare professional.