Reviews Analysed
21
We Collect & Analyse Reviews
INNOVO
Experiences & Reviews
INNOVO is presented here as a consumer-facing health brand; this summary aggregates customer feedback to help shoppers evaluate service, product reliability and aftercare. For authoritative product specifications, clinical evidence, regulatory status or warranty terms, consult the manufacturer’s official site, medical device registers or a qualified healthcare professional.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
16d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviews praise fast delivery, helpful exchanges and specific staff members; others report slow replacements, stock shortages and unresolved support cases.
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Mixed
19%
💰
Value for money
A very small number of reviewers highlight discounts or say the product was worth the price; however the sample size for value comments is limited.
Share
Mixed
3%
⚡
User experience
User experience varies: some report clear symptom improvement and comfortable fit, while others report poor fit, sensor issues or frequent error messages.
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Mixed
18%
🔧
Product quality
Reports are mixed: several users describe sustained benefits, but multiple reviewers report device or garment failures, error codes and inconsistent performance.
Share
Mixed
16%
📞
Communication
Customer contact is often praised for prompt, helpful responses, yet other reviewers report unreturned emails, unreachable phone numbers and limited explanations.
Share
Mixed
17%
⭐
Overall experience
Overall impressions split: many satisfied customers report positive outcomes and good service; a substantial minority report failures, availability or support problems.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Problems without answers
"The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has..."
Phoebe Lykins
Trustpilot
Sep 30, 2025
Featured for: detailed technical failure and support issues
I purchased the kit in April 2023
"I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th..."
Raver here
Trustpilot
Sep 30, 2025
Featured for: long-term success and value claim
Product unavailable in the UK. Poor service.
"I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the cont..."
shani griffin
Trustpilot
Sep 30, 2025
Featured for: unavailability and no customer contacts
Good service
"Willingness to work with me on problem.Sam, in customer serv..."
Sylvia Smith
Trustpilot
Sep 30, 2025
Featured for: Sam praised for helpful customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sylvia Smith
trustpilot.com
Sep 30, 2025
Good service
Willingness to work with me on problem.Sam, in customer serv...
S
Sue Waggener
trustpilot.com
Sep 30, 2025
So many pairs didn't work!
I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. T...
C
CHRISTINE BOWER
trustpilot.com
Sep 30, 2025
Sam was very helpful
...
M
Mellanie Aubry
trustpilot.com
Sep 30, 2025
I love your product and wish I could…
I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you...
P
Phoebe Lykins
trustpilot.com
Sep 30, 2025
Problems without answers
The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has...
J
John Rankin
trustpilot.com
Sep 30, 2025
A pleased customer
This company and their products are excellent. The customer and tech support are prompt and al...
K
KM
trustpilot.com
Sep 30, 2025
Updated Review
Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do...
s
shani griffin
trustpilot.com
Sep 30, 2025
Product unavailable in the UK. Poor service.
I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the cont...
G
Gay Osborn
trustpilot.com
Sep 30, 2025
It doesn’t work most of the time even…
It doesn’t work most of the time even after I take the pa...
A
Ann McIntyre
trustpilot.com
Sep 30, 2025
Disappointing..your body type should be in the "normal" range. 5'4" to 5'8" about 160 lbs
I've been trying every day to get the shorts to work. They basically don't fit and then the...
R
Raver here
trustpilot.com
Sep 30, 2025
I purchased the kit in April 2023
I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th...
F
F PORTER
trustpilot.com
Sep 30, 2025
Very responsive customer service
Very responsive customer service! R...
R
Ruby K.
trustpilot.com
Sep 30, 2025
Rapid service and delivery.
...
g
gay hamilton
trustpilot.com
Sep 30, 2025
honestly I have not yet used it yet
honestly I have not yet used it ye...
B
Barbara Lamb
trustpilot.com
Sep 30, 2025
I ordered the wrong size and got in…
I ordered the wrong size and got in touch with you and explained...
L
Luann Gilmore
trustpilot.com
Sep 30, 2025
The Innovo staff are always so helpful…
The Innovo staff are always so helpful an...
E
Eileen Ney
trustpilot.com
Sep 30, 2025
I haven't seen any difference or…
I haven't seen any difference or impr...
M
Maggie Day
trustpilot.com
Sep 30, 2025
It really works!
...
J
James L
trustpilot.com
Sep 30, 2025
Best customer service
Originally had some issues and questions with sizes customer service was alway...
J
Janice Henderson
trustpilot.com
Sep 30, 2025
Good product it does work
Good product it does work. Disappointed in e-mail response wi...
Conclusion
Customer feedback for INNOVO shows a mixed pattern: many users praise prompt customer support and report meaningful product benefits, while a significant subset report device failures, error messages and availability problems. Several reviewers describe successful exchanges or refunds, but others report slow replacement processes or unreachable contact numbers. If you are considering a purchase, check warranty and returns policies, confirm regional availability and clarify support channels before ordering. For clinical suitability or specific medical questions, consult a healthcare professional and verify official product documentation.