Many reviewers point to support that feels helpful and quick to respond. Several users describe repeated device and accessory failures that leave the unit unusable. A number of customers report clear, lasting symptom improvement after finishing the treatment. Multiple comments also mention trouble getting replacements because of stock issues.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service Sam was helpful in resolving my problem.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Replacement shorts and controllers failed repeatedly and produced error codes.
“Neither controllers nor the shorts work for me this time.”
After treatment I had no leaks for two years, improvement returned.
“For two years after the 12-week treatment, I had no leaks at all.”
Order could not be fulfilled because product was out of stock and company dissolving.
“you no longer have them in stock and that the company is dissolving”
Reviewers often praise fast replies and staff who set up free exchanges. Several comments call out a representative named Sam as helpful and effective. Other posts describe orders that never arrived, long waits for replacements, and one case where stock was unavailable due to company dissolution.
Poor value complaints mostly follow repeated breakdowns and drawn-out replacement cycles. Some reviewers who saw clinical benefits say the purchase was worth it. Value concerns often come back to durability and whether spare parts are available.
Users mention app dropouts, sensors that won’t activate, and a fit that blocks stimulation. Several reviewers report error codes and frequent failures during use. Others describe major symptom improvement after completing the prescribed course.
Reviews frequently mention repeated failures in garments, controllers, and replacement shorts. Some describe error messages and short lifespans for replacement parts. A smaller set of reviews reports effective relief and durable results with regular use.
A few reviewers complain about slow email replies and unhelpful messages. More often, people describe the company as responsive in general service feedback. Those who ran into delays say the issue was eventually resolved in some cases.
Experiences split between lasting clinical improvement and repeated device breakdowns. Many customers say support solved the problem, while others couldn’t get replacement parts or timely fulfilment. Overall, durability and access to after-sales help shape most final views.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Device comfortable and effective but app disconnects and service delayed.
“the app occasionally freezes or disconnects from the device”
Reviewer says the company is not good.
“Yes inst a good company”
Replacement gel pads are unavailable and the leg wrap is now useless.
“Cannot get replacement gel pads.”
Pants failed after months and repeated replacements made them poor value.
“Don’t buy these they’re a waste of money.”
Customer service Sam was helpful in resolving my problem.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Replacement shorts repeatedly failed and replacements took weeks.
“Innovo has quality control problems.”
Sam in customer service was very helpful.
“Sam was very helpful”
Order could not be fulfilled because product was out of stock and company dissolving.
“you no longer have them in stock and that the company is dissolving”
Replacement shorts and controllers failed repeatedly and produced error codes.
“Neither controllers nor the shorts work for me this time.”
Product and support were excellent, and initial results are promising.
“This company and their products are excellent.”
Customer service was initially unresponsive, later sent refund label.
“Terrible customer service! Do not buy this product!”
Controller failed and replacement parts and support were unavailable in the UK.
“Not at all helpful so very disappointed with zero customer service.”
Device frequently fails and gives error messages despite reapplying fluid.
“It doesn’t work most of the time”
Shorts did not fit correctly so sensors would not activate.
“I've never felt the buzzing that the paperwork says I should.”
After treatment I had no leaks for two years, improvement returned.
“For two years after the 12-week treatment, I had no leaks at all.”
Customer service was responsive and resolved the issue quickly.
“Very responsive customer service!”
Service and delivery were rapid.
“Rapid service and delivery.”
Reviewer has not used product but praises customer service.
“but 5 stars for customer service”
Company exchanged the wrong size without issue and were helpful.
“they were very helpful .”
Staff were consistently helpful and quick to respond.
“The Innovo staff are always so helpful and quick to respond.”
No improvement observed despite following the directions.
“I haven't seen any difference or improvement.”
Reviewer reports that the product really works.
“It really works!”
Customer service quickly exchanged pants at no cost to find perfect fit.
“exchanged my pants at no cost”
Product worked but customer service email response was disappointing.
“Good product it does work.”
I purchased INNOVO® Spray from My Innovo to help bring relief from my Achy Joints. I purchased the product, paid for it and within a few days received it at my doorstep. I used three times a day as instructed and was relieved from the pain in less than a week. INNOVO® Spray is a great product that works! The best part was I didn't have to go out of pocket for this product because it was purchased using a discount that was offered. I would recommend My Innovo to anyone looking to purchase health products any day when in need.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
INNOVO makes and supplies medical devices for pelvic floor therapy and muscle stimulation. Its range includes wearable stimulation garments and handheld control units for at-home use. The company offers product documents, user guides, and clinical information to help users operate the devices safely. INNOVO sells devices and accessories online and through authorised retailers. After purchase, it also provides customer support and distributes replacement parts.