The reviews show a clear split: many customers praise product quality, accurate sizing and good value, while a substantial portion report problems with refunds, returns and support. Numerous complaints describe delayed or missing refunds, failed return codes and difficulty contacting customer service. Positive reviews highlight quick shipping, secure packaging and items matching descriptions. Prospective buyers prioritising price and style may find suitable products, but those who consider after-sales support and returns critical should be prepared for possible delays and limited responsiveness.
Examples from available reviews (Nov 2021 – Feb 2026).
Great quality clothes at low prices with quick delivery.
“Fantastic offers on clothes.”
Returned parcel months ago but refund still not received and no responses.
“Its now 7th december and still nothing in my statements”
Faulty items couldn't be returned due to non-working return codes and slow responses.
“I have been trying to return two faulty items to I Saw It First since the beginning of November.”
High-quality, warm hoodies arrived late but were impressive.
“They were thick, warm and the printing on the front was amazing.”
Many reviewers cite problems with delivery and refunds; a smaller group reports on-time shipping and good packing.
Several shoppers report good prices and satisfactory quality, while a few note perceived unfair pricing or limited offers for men.
Site and checkout experiences vary: some find the website easy and fashionable, others report broken checkout flows and confusing design.
Product reports are mixed: many praise material, sizing and durability, while others report faulty items, sizing issues or limited selection.
Frequent complaints describe unresponsive customer contact across email, webchat and social channels, especially around refunds and returns.
Overall experiences are split: positive accounts focus on price and quality, negative accounts focus on delayed refunds and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was poor and there was no real customer support.
“Poor deliver and No real support!”
Refund was retracted and customer service gave unhelpful responses.
“Guess what? I still don't have it after a week.”
Reviewer describes their experience as terrible.
“Terrible expirence”
Reviewer misses previous stock and dislikes current website design.
“Now Website designe IS weird and stock IS weird too....”
Sent return two weeks ago and received no refund or contact.
“No contact with the company.”
Website was easy to use and the service was great.
“The website was easy to use”
Could not retrieve order number and could not contact customer service.
“I got absolutely no where and given up.”
Great quality clothes at low prices with quick delivery.
“Fantastic offers on clothes.”
Return confirmed but refund still not received and communication poor.
“I still haven’t received my refund.”
Overall shopping experience was good with quick shipping.
“Overall shopping experience is good”
Items matched website and were good quality.
“The items were good quality and as featured on the website.”
Reviewer complained there were no men's clothes and pricing unfair.
“where the hell are the mens clothes...there are none.”
Reviewer has little experience shopping with the company.
“I don't have much experience”
Occasional shopper finds decent deals and reliable on-time delivery.
“I never fail to get a decent deal on the items from here”
Refund declined and customer service was unhelpful about resolving issue.
“they are refusing to do anything about this.”
Payments were taken during checkout but no order confirmations or responses.
“payment has came off my card 5 times now yet no confirmation”
Reviewer criticises limited plus-size selection and body image messaging.
“wow a whole 10 plus size items!”
Unable to return item and customer support ignored repeated contact attempts.
“they keep closing my complaint down wirh out contacting me and helping me”
Faulty items couldn't be returned due to non-working return codes and slow responses.
“I have been trying to return two faulty items to I Saw It First since the beginning of November.”
Returned parcel months ago but refund still not received and no responses.
“Its now 7th december and still nothing in my statements”
I ordered 10 hoodies for use during the last winter and would like to say I was impressed. The hoodies took a while to arrive but once they did, they were fantastic! They're very high quality and everybody who wore them seemed to really like them.The material was good, the color was very nice and not too shiny or cheap looking. The sizes were perfect and fitted really well .They were thick, warm and the printing on the front was amazing. I would recommend to anyone who is looking for quality hoodies to order from this company.I can't believe how cheap the hoodies were and how good the quality was. I've ordered other cheap quality hoodies that only last a month or two, but these hoodies lasted me an entire winter!!! I'll definitely be buying more from this site in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Saw It First is a UK online fashion retailer specialising in trend-led clothing, footwear and accessories aimed mainly at young adults. The brand operates via an e-commerce site that runs frequent promotions and seasonal ranges. People reading reviews typically seek information on delivery, returns, sizing and customer support.