Customers often praise the clothing quality and frequent offers. Many reviews also mention returns that never got resolved, refunds that did not arrive, and customer support that did not reply. Ratings are split between five-star reviews citing fast shipping and one-star reviews focused on failed communication.
Examples from available reviews (Nov 2021 – Mar 2026).
Delivery was poor and there was no real customer support.
“Poor deliver and No real support!”
Returned parcel months ago but refund still not received and no responses.
“Its now 7th december and still nothing in my statements”
Items matched website and were good quality.
“The items were good quality and as featured on the website.”
Great quality clothes at low prices with quick delivery.
“Fantastic offers on clothes.”
Delivery experiences vary widely. Several reviews describe late parcels, refunds that were withdrawn, and support staff who did not fix problems. Fewer reviews mention on-time delivery and an easy checkout.
Shoppers often point to strong offers, low prices, and good clothing quality. Some reviewers specifically highlight deals and dependable delivery for occasional orders. Only a few raise concerns about price fairness in certain categories.
Views on the website and product range are sharply split. Some users say the site is easy to use and the buying process feels smooth, while others dislike the design and mention limited sizing or a small menswear selection. A few comments mention problems retrieving accounts or orders, appearing in both positive and negative reviews.
Several reviews say the items received matched the photos and descriptions. Customers mention good fabrics, clear prints, and warm hoodies as examples. Faulty items do come up, but less often than positive quality feedback.
The most common complaint is customer service not responding. Reviews repeatedly say returns were handled without any follow-up, complaints were closed without contact, or refunds never showed up. Only a small number describe quick or helpful replies.
Reviews split between enthusiasm for the products and frustration with after-sales support. High ratings tend to mention quality and fast delivery, while low ratings focus on returns, refunds, and silence from customer service. Unresolved refund issues clearly drive down overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery was poor and there was no real customer support.
“Poor deliver and No real support!”
Refund was retracted and customer service gave unhelpful responses.
“Guess what? I still don't have it after a week.”
Reviewer describes their experience as terrible.
“Terrible expirence”
Reviewer misses previous stock and dislikes current website design.
“Now Website designe IS weird and stock IS weird too....”
Sent return two weeks ago and received no refund or contact.
“No contact with the company.”
Website was easy to use and the service was great.
“The website was easy to use”
Could not retrieve order number and could not contact customer service.
“I got absolutely no where and given up.”
Great quality clothes at low prices with quick delivery.
“Fantastic offers on clothes.”
Return confirmed but refund still not received and communication poor.
“I still haven’t received my refund.”
Overall shopping experience was good with quick shipping.
“Overall shopping experience is good”
Items matched website and were good quality.
“The items were good quality and as featured on the website.”
Reviewer complained there were no men's clothes and pricing unfair.
“where the hell are the mens clothes...there are none.”
Reviewer has little experience shopping with the company.
“I don't have much experience”
Occasional shopper finds decent deals and reliable on-time delivery.
“I never fail to get a decent deal on the items from here”
Refund declined and customer service was unhelpful about resolving issue.
“they are refusing to do anything about this.”
Payments were taken during checkout but no order confirmations or responses.
“payment has came off my card 5 times now yet no confirmation”
Reviewer criticises limited plus-size selection and body image messaging.
“wow a whole 10 plus size items!”
Unable to return item and customer support ignored repeated contact attempts.
“they keep closing my complaint down wirh out contacting me and helping me”
Faulty items couldn't be returned due to non-working return codes and slow responses.
“I have been trying to return two faulty items to I Saw It First since the beginning of November.”
Returned parcel months ago but refund still not received and no responses.
“Its now 7th december and still nothing in my statements”
I ordered 10 hoodies for use during the last winter and would like to say I was impressed. The hoodies took a while to arrive but once they did, they were fantastic! They're very high quality and everybody who wore them seemed to really like them.The material was good, the color was very nice and not too shiny or cheap looking. The sizes were perfect and fitted really well .They were thick, warm and the printing on the front was amazing. I would recommend to anyone who is looking for quality hoodies to order from this company.I can't believe how cheap the hoodies were and how good the quality was. I've ordered other cheap quality hoodies that only last a month or two, but these hoodies lasted me an entire winter!!! I'll definitely be buying more from this site in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Saw It First is a UK online fashion retailer. It sells womenswear and menswear, plus footwear and accessories, including casual wear, occasionwear, and seasonal ranges. The company runs an e-commerce site with product pages, a basket, checkout, and promotional deals. Customers can set up accounts, place orders, and apply delivery options and promo codes at checkout.