Many reviewers say the shoes arrived in synthetic or imitation materials rather than leather. Several describe long delivery delays and refunds that were hard to secure. Fewer reviews praise hand-finished leather and quick, helpful staff. Ratings show a stark split between detailed one-star complaints and a handful of five-star endorsements.
Examples from available reviews (Jan 2023 – Mar 2026).
Reviewer says boots differed from adverts, looked cheap and had plastic instead of leather.
“Plastic everywhere..no sign of any leather, whatsoever...”
Shoes did not arrive, refund delayed and delivery charge only refunded after chasing.
“Shoes never arrived!!”
Reviewer praises leather quality, finish and comfort and long-term satisfaction.
“The leather quality, the finish, the comform everything is 5*”
Reviewer says staff professionally resolved a misunderstanding and helped with returns.
“the company has bent over backwards to assist me”
Multiple reviews describe late deliveries and refunds that only came through after third-party involvement. Some customers report fast replacements and staff who fixed problems within hours. These positive service stories appear less often than complaints about delays and refunds.
Many reviewers say the items felt overpriced given reported defects and a short lifespan. Several mention unexpected shipping or handling fees added at checkout. A minority call it good value when the product was genuine leather and held up over time.
Several customers say website messages went unanswered and phone support was unavailable, leaving PayPal as the route to a refund. Some criticise the courier and return process, including returns being routed internationally. A few note straightforward, quick exchanges when staff got involved directly.
Many reviews describe plastic, synthetic, or imitation leather, plus products that broke down quickly or arrived faulty. Some report splits, defective insoles, and soles coming away after brief wear. A smaller group praises high-quality, hand-finished leather and sturdy build.
Multiple reviews say messages sent through the website got no reply or that no free returns label was provided. Some only received refunds through PayPal after repeated follow-up. A limited number mention prompt, helpful responses from staff.
Most reviews focus on material problems and difficulties after purchase, especially around delivery and refunds. A few positive accounts point to durable leather products and effective customer support. Overall, the feedback shows a clear split between detailed negative reports and a smaller set of positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer says the sneakers were not leather and were made of cheap materials.
“it is made from cheap materials.”
Reviewer says boots differed from adverts, looked cheap and had plastic instead of leather.
“Plastic everywhere..no sign of any leather, whatsoever...”
Reviewer says shoes were cheap, non-leather and not as expected.
“Cheap Chinese shoes - no leather involved.”
Delivery took a long time and the shoes looked like cheap imitation leather.
“Cheap looking imitation leather.”
Reviewer alleges misleading product descriptions and a difficult return process requiring shipping to China.
“refund is different of what they show in the web”
Items shipped from China arrived wrong size and were not leather, contact only via email.
“not leather or any leather by-product.”
Reviewer waited two months with no delivery response and no refund communication.
“waiting 2 months, still nothing.”
Reviewer says the website sold poor-quality goods and is a scam.
“Shite, skam website selling crap 😂”
Reviewer reports footwear had zero quality despite low price.
“Absolutely crap footwear! Great price sure...zero quality”
Reviewer had to use PayPal for a return and complained about quality.
“horrible...I had to go through PayPal to get a return label.”
Reviewer received synthetic materials instead of leather and was refused a refund.
“Horrible quality!”
Multiple boot pairs had defects and the reviewer is disappointed with replacement process.
“The pair I just received 2022 has a faulty insole and they're unwearable.”
Reviewer received two low-quality pairs that fell apart and returned via Zalando.
“Low quality of shoes at this price level.”
Reviewer could not obtain a free returns label and received no response from the company.
“there was no free returns label provided”
Website showed free shipping but a £9.99 charge was added at checkout.
“When I went to pay £9.99 had been included for shipping and handling.”
Reviewer got no response to website messages and received a PayPal refund.
“Send two messages on they website about the order had zero response, thanks to PayPal refund was issued immediately”
Shoes did not arrive, refund delayed and delivery charge only refunded after chasing.
“Shoes never arrived!!”
Reviewer criticises courier service and the company's return charges for online orders.
“using the worst possible courier service”
Company promptly arranged a replacement when emailed about a faulty sole.
“within a few hours confirmed an order for a replacement pair.”
Trainer heels deteriorated after one month and emails went unanswered.
“had to buy superglew restick the heels after one month”
Reviewer says staff professionally resolved a misunderstanding and helped with returns.
“the company has bent over backwards to assist me”
Reviewer praises leather quality, finish and comfort and long-term satisfaction.
“The leather quality, the finish, the comform everything is 5*”
Reviewer says shoes are poor quality and overpriced.
“Bad quality for overpriced shoes”
Reviewer states £200 boots are the same quality as Primark.
“£200 for boots which are the same quality as Primark.”
Staff reassured the reviewer about returns and answered questions quickly.
“very quick and helpful.”
Reviewer couldn't cancel or return orders and found customer service unreachable.
“No customer service.”
Shoes didn't arrive, customer service failed to follow up and refund took weeks.
“Terrible service provided by amateurs”
I recently purchased a pair of leather boots from Hudson Shoes and I must say, I am quite impressed with their product. The quality of the leathers used in their shoes is astonishing and it truly makes for a long-lasting shoe that one can wear for years without worrying about them falling apart.
What sets Hudson Shoes apart from other shoe brands is their unique hand-finishing process which gives each pair of shoes an exquisite look while being durable at the same time. Not only do they have great craftsmanship but also offer comfort to my feet all day long.
The range of products offered by Hudson Shoes caters to both men and women; this makes it possible to find something suitable for everyone out there. As someone who enjoys timeless designs, I appreciate how well-thought-out these pieces are, making every penny spent worth it.
Their website provided me with excellent customer service offering guidance on choosing the right size that fits your foot comfortably as well as detailed care advice to keep your shoes looking terrific even after years of use.
Overall, if you want quality leather boots or any type of footwear then I highly recommend checking out the collection at Hudson London! If you’re looking for a trusty brand then you’ve found one in ‘Hudson London’.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hudson Shoes is a footwear brand selling shoes and accessories for men and women. The line typically covers boots, trainers, and dress shoes, with product pages that list materials and sizing. Shoppers can buy through the brand’s website as well as third-party retailers and marketplaces. The site usually outlines delivery choices, payment options, and its returns policy for online orders.