Customer feedback shows recurring concerns about product durability (heels, soles, staining) and several complaints about materials that some buyers describe as synthetic. A high number of reviewers report problems with returns, refunds, hidden shipping charges and unresponsive communications, though a subset praise quick, helpful resolutions and long-term use of older purchases. If you are considering a purchase, check the returns policy, shipping and refund procedures before ordering and keep photographic evidence if you need to claim a replacement or refund. Some reviewers avoided direct purchase by using third‑party retailers, which may offer alternative return channels or buyer protection.
Examples from available reviews (Jan 2023 – Feb 2026).
High-quality, hand-finished leather boots that are comfortable and durable.
“The quality of the leathers used in their shoes is astonishing”
Reviewer could not obtain a free returns label and received no response from the company.
“there was no free returns label provided”
Reviewer received synthetic materials instead of leather and was refused a refund.
“Horrible quality!”
Company promptly arranged a replacement when emailed about a faulty sole.
“within a few hours confirmed an order for a replacement pair.”
Many reviews describe difficulties with returns, refunds and inconsistent aftercare; a minority report quick, helpful replacement handling.
Several customers say the shoes feel overpriced for the materials or short lifespan; a few long-term owners still report good value.
Frequent reports of website/checkout surprises, courier failures and return friction; some buyers describe straightforward online returns and helpful guidance.
Multiple complaints describe failing soles, heels, staining and apparent use of synthetic materials; several reviews, however, praise leather quality and durability.
Many reviewers report unanswered messages, phone voicemail or slow responses; other customers note prompt email replies and helpful staff.
Overall impressions in the sample lean negative due to product faults and service problems, though some buyers describe positive long-term experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer says the sneakers were not leather and were made of cheap materials.
“it is made from cheap materials.”
Reviewer says boots differed from adverts, looked cheap and had plastic instead of leather.
“Plastic everywhere..no sign of any leather, whatsoever...”
Reviewer says shoes were cheap, non-leather and not as expected.
“Cheap Chinese shoes - no leather involved.”
Delivery took a long time and the shoes looked like cheap imitation leather.
“Cheap looking imitation leather.”
Reviewer alleges misleading product descriptions and a difficult return process requiring shipping to China.
“refund is different of what they show in the web”
Items shipped from China arrived wrong size and were not leather, contact only via email.
“not leather or any leather by-product.”
Reviewer waited two months with no delivery response and no refund communication.
“waiting 2 months, still nothing.”
Reviewer says the website sold poor-quality goods and is a scam.
“Shite, skam website selling crap 😂”
Reviewer reports footwear had zero quality despite low price.
“Absolutely crap footwear! Great price sure...zero quality”
Reviewer had to use PayPal for a return and complained about quality.
“horrible...I had to go through PayPal to get a return label.”
Reviewer received synthetic materials instead of leather and was refused a refund.
“Horrible quality!”
Multiple boot pairs had defects and the reviewer is disappointed with replacement process.
“The pair I just received 2022 has a faulty insole and they're unwearable.”
Reviewer received two low-quality pairs that fell apart and returned via Zalando.
“Low quality of shoes at this price level.”
Reviewer could not obtain a free returns label and received no response from the company.
“there was no free returns label provided”
Website showed free shipping but a £9.99 charge was added at checkout.
“When I went to pay £9.99 had been included for shipping and handling.”
Reviewer got no response to website messages and received a PayPal refund.
“Send two messages on they website about the order had zero response, thanks to PayPal refund was issued immediately”
Shoes did not arrive, refund delayed and delivery charge only refunded after chasing.
“Shoes never arrived!!”
Reviewer criticises courier service and the company's return charges for online orders.
“using the worst possible courier service”
Company promptly arranged a replacement when emailed about a faulty sole.
“within a few hours confirmed an order for a replacement pair.”
Trainer heels deteriorated after one month and emails went unanswered.
“had to buy superglew restick the heels after one month”
Reviewer says staff professionally resolved a misunderstanding and helped with returns.
“the company has bent over backwards to assist me”
Reviewer praises leather quality, finish and comfort and long-term satisfaction.
“The leather quality, the finish, the comform everything is 5*”
Reviewer says shoes are poor quality and overpriced.
“Bad quality for overpriced shoes”
Reviewer states £200 boots are the same quality as Primark.
“£200 for boots which are the same quality as Primark.”
Staff reassured the reviewer about returns and answered questions quickly.
“very quick and helpful.”
Reviewer couldn't cancel or return orders and found customer service unreachable.
“No customer service.”
Shoes didn't arrive, customer service failed to follow up and refund took weeks.
“Terrible service provided by amateurs”
I recently purchased a pair of leather boots from Hudson Shoes and I must say, I am quite impressed with their product. The quality of the leathers used in their shoes is astonishing and it truly makes for a long-lasting shoe that one can wear for years without worrying about them falling apart.
What sets Hudson Shoes apart from other shoe brands is their unique hand-finishing process which gives each pair of shoes an exquisite look while being durable at the same time. Not only do they have great craftsmanship but also offer comfort to my feet all day long.
The range of products offered by Hudson Shoes caters to both men and women; this makes it possible to find something suitable for everyone out there. As someone who enjoys timeless designs, I appreciate how well-thought-out these pieces are, making every penny spent worth it.
Their website provided me with excellent customer service offering guidance on choosing the right size that fits your foot comfortably as well as detailed care advice to keep your shoes looking terrific even after years of use.
Overall, if you want quality leather boots or any type of footwear then I highly recommend checking out the collection at Hudson London! If you’re looking for a trusty brand then you’ve found one in ‘Hudson London’.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hudson Shoes is a footwear brand and online retailer focused on boots and shoes for men and women. People reading reviews about Hudson Shoes typically seek information on leather quality, durability, returns and shipping, and customer support responsiveness. This summary consolidates customer feedback to help shoppers evaluate product condition, service interactions and post-purchase processes before buying.