Reviews Analysed
21
We Collect & Analyse Reviews
Hudson Shoes
Experiences & Reviews
Hudson Shoes is a footwear brand and online retailer focused on boots and shoes for men and women. People reading reviews about Hudson Shoes typically seek information on leather quality, durability, returns and shipping, and customer support responsiveness. This summary consolidates customer feedback to help shoppers evaluate product condition, service interactions and post-purchase processes before buying.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
11d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviews describe difficulties with returns, refunds and inconsistent aftercare; a minority report quick, helpful replacement handling.
Share
Weak
18%
💰
Value for money
Several customers say the shoes feel overpriced for the materials or short lifespan; a few long-term owners still report good value.
Share
Weak
10%
⚡
User experience
Frequent reports of website/checkout surprises, courier failures and return friction; some buyers describe straightforward online returns and helpful guidance.
Share
Weak
13%
🔧
Product quality
Multiple complaints describe failing soles, heels, staining and apparent use of synthetic materials; several reviews, however, praise leather quality and durability.
Share
Weak
17%
📞
Communication
Many reviewers report unanswered messages, phone voicemail or slow responses; other customers note prompt email replies and helpful staff.
Share
Weak
14%
⭐
Overall experience
Overall impressions in the sample lean negative due to product faults and service problems, though some buyers describe positive long-term experiences.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Amazing Quality Leather Footwear From 'Hudson London'
"I recently purchased a pair of leather boots from Hudson Shoes and I must say, I am quite impressed with their product. The quality of the leathers used in their shoes is astonishing and it truly makes for a long-lasting shoe that one can wear for years without worrying about them falling apart. What sets Hudson Shoes apart from other shoe brands is their unique hand-finishing process which gives each pair of shoes an exquisite look while being durable at the same time. Not only do they have great craftsmanship but also offer comfort to my feet all day long. The range of products offered by Hudson Shoes caters to both men and women; this makes it possible to find something suitable for everyone out there. As someone who enjoys timeless designs, I appreciate how well-thought-out these pieces are, making every penny spent worth it. Their website provided me with excellent customer service offering guidance on choosing the right size that fits your foot comfortably as well as detailed care advice to keep your shoes looking terrific even after years of use. Overall, if you want quality leather boots or any type of footwear then I highly recommend checking out the collection at Hudson London! If you’re looking for a trusty brand then you’ve found one in ‘Hudson London’."
Mandy
Collected.reviews
Jan 06, 2023
Featured for: Detailed positive on product and service
No Sole - avoid
"Avoid - This is a company with no sole I purchased a pair of boots where it clearly stated on the website that it is eligible for free returns But the..."
Q S
Trustpilot
Sep 30, 2025
Featured for: Complains about returns and communication
Horrible quality!!!
"Horrible quality! This brand used to be high quality leather shoes. The pair I recently purchased is all synthetic plastic materials with a $200+ pric..."
Oscar
Trustpilot
Sep 30, 2025
Featured for: Accuses synthetic materials; refund refused
Quick, helpful service
"Received a pair with a faulty sole. Emailed in and within a few ho..."
Harry M Smith
Trustpilot
Sep 30, 2025
Featured for: Quick helpful resolution for faulty sole
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
John
trustpilot.com
Sep 30, 2025
Shite
Shite, skam websi...
P
Peter Krepski
trustpilot.com
Sep 30, 2025
Absolutely crap footwear
Absolutely crap footwear! G...
S
Sheryl Henry
trustpilot.com
Sep 30, 2025
horrible...I had to go through PayPal…
horrible...I had to go through PayPal to get a return label...
O
Oscar
trustpilot.com
Sep 30, 2025
Horrible quality!!!
Horrible quality! This brand used to be high quality leather shoes. The pair I recently purchased is all synthetic plastic materials with a $200+ pric...
K
Kamc
trustpilot.com
Sep 30, 2025
How many more problems?
This is my 3rd pair of boots from Hudson. The 2nd and 3rd pair were both Christmas presents and have had to be replaced. The pair I got in 2021 starte...
J
Jan
trustpilot.com
Sep 30, 2025
Low quality of shoes
Low quality of shoes at this price level. I bought the boots for the first time back in 2020 and had to send them back as they got apart. I got then a...
Q
Q S
trustpilot.com
Sep 30, 2025
No Sole - avoid
Avoid - This is a company with no sole I purchased a pair of boots where it clearly stated on the website that it is eligible for free returns But the...
S
Stephen
trustpilot.com
Sep 30, 2025
Sneaky shipping charge
Ordered boots and the website showed £0.00 for shipping. When I went to pay £9.99...
D
Dannyk
trustpilot.com
Sep 30, 2025
Send two messages on they website about…
Send two messages on they website about the order had zer...
M
M L
trustpilot.com
Sep 30, 2025
Shoes never arrived!!
Refunded me for shoes ordered said I had rejected delivery (not true) then didn’t refund delivery charge until c...
I
Iz
trustpilot.com
Sep 30, 2025
Avoid ordering online
Low score primarily for using the worst possible courier service which made it vir...
H
Harry M Smith
trustpilot.com
Sep 30, 2025
Quick, helpful service
Received a pair with a faulty sole. Emailed in and within a few ho...
C
Christine B
trustpilot.com
Sep 30, 2025
Terrible
Bought two pairs of trainers one black one white had to buy superglew restick the heels after one month Same problem with heels,but nobo...
T
Thomas
trustpilot.com
Sep 30, 2025
Change of past review with apologies
Earlier this month, I gave a negative review of Hudson Shoes. I now realise that the review was totally undeserved and for that I am sorry. Following...
K
Kunal
trustpilot.com
Sep 30, 2025
Best Boot makers
Hudson is my go-to brand for Boots. The leather quality, the finish, the comform e...
J
Jrgn Lbr
trustpilot.com
Sep 30, 2025
Bad quality for overpriced shoes
Bad quality for overpriced...
D
Dr Annika
trustpilot.com
Sep 30, 2025
£200 for boots which are the same…
£200 for boots which are t...
R
RCOUPE
trustpilot.com
Sep 30, 2025
Very pleased with the service
Very pleased with the service. I was worried about returning my shoes as the delivery company will only cover £50 if the item was lost or damaged...
L
Lewis
trustpilot.com
Sep 30, 2025
Do not order. No customer service.
Don’t be fooled by the modern website. This company seems to be operating out of a bedroom and when you call their “customer service” number it goes s...
T
Thomas Williams
trustpilot.com
Sep 30, 2025
Terrible service provided by amateurs
Terrible service provided by amateurs. I placed an online order and paid for next day delivery. Not only did the shoes not arrive but DPD after contac...
Conclusion
Customer feedback shows recurring concerns about product durability (heels, soles, staining) and several complaints about materials that some buyers describe as synthetic. A high number of reviewers report problems with returns, refunds, hidden shipping charges and unresponsive communications, though a subset praise quick, helpful resolutions and long-term use of older purchases. If you are considering a purchase, check the returns policy, shipping and refund procedures before ordering and keep photographic evidence if you need to claim a replacement or refund. Some reviewers avoided direct purchase by using third‑party retailers, which may offer alternative return channels or buyer protection.