Reviews for Hot Hair show a clear split between customers who receive prompt, helpful service and quick deliveries, and those who experience colour mismatches, short product lifespan or problems getting refunds. Several reviewers describe successful resolutions (replacement items and return-cost reimbursement), while others report unanswered messages and delayed or missing orders. If you are considering a purchase, check the return and refunds policy, compare colours carefully and consider contacting customer support before ordering. For higher confidence, compare prices across sellers and, where possible, try items in person or buy from a local stockist to reduce shipping risk.
Examples from available reviews (Dec 2022 – Feb 2026).
Multiple wigs were faulty and quality declined after few washes.
“the quality is not good.”
Customer service handled a colour mismatch promptly and refunded return postage.
“Excellent customer service.”
Colour differed from online images and return postage felt too costly.
“The colour on screen is not representative of what arrives through the post.”
Helpful Leeds store staff provided excellent customer service.
“Amazing customer service from Chris and the team in Leeds store.”
Mixed reports on service: many customers praise helpful, prompt staff in store and by phone; several report delayed responses and refund problems.
Multiple complaints about value: customers mention expensive returns, price differences across sellers and poor product longevity affecting perceived worth.
Varied user experience: some find the website and store easy to use and deliveries quick; others report late or missing orders and repeated follow-ups.
Several reviewers report shedding, colour mismatches, short lifespan or items arriving in opened packaging; positive quality reports are less common.
Communication is inconsistent: examples of quick, helpful replies and refunds sit alongside multiple reports of unanswered messages and delayed resolution.
Overall impressions are split: many customers recommend Hot Hair after good service and quick delivery; an almost equal share report serious order or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Leeds store staff provided outstanding, attentive service and support.
“We received outstanding service from start to finish.”
Helpful Leeds store staff provided excellent customer service.
“Amazing customer service from Chris and the team in Leeds store.”
Colour differed from online images and return postage felt too costly.
“The colour on screen is not representative of what arrives through the post.”
Excellent in-person experience with helpful service and available stock.
“Couldn't fault the customer service and great choice of wigs”
Customer service resolved a hairpiece issue promptly with a full refund.
“resolved my issue with a full refund.”
Wide selection, good sale prices and excellent returns policy.
“Great choice great sale prices and customer service is fantastic.”
Seller repeatedly failed to inform and required the reviewer to follow up.
“This company did not inform me I had to follow up on all occasions”
Wig arrived in an obviously opened old bag, leaving the reviewer disappointed.
“it is obviously in a old bag, so had been opened prior to my purchase .”
Excellent service and high-quality products with very professional staff.
“excellent service, quality and extremely professional in all aspects”
Multiple wigs were faulty and quality declined after few washes.
“the quality is not good.”
Product didn't arrive, company blamed courier; refund later received.
“Product has not arrived and company blaming Hermes”
Wigs shed, tangle easily, and appear poor quality regardless of price.
“The hair sheds, and look so cheap.”
Customer service handled a colour mismatch promptly and refunded return postage.
“Excellent customer service.”
Payment was taken but order not dispatched and emails unanswered.
“they have received payment but no hair has been sent out to me”
First order arrived quickly and made a good first impression.
“it arrived within a couple of days”
I recently purchased a wig from Hothair and I must say, I'm very satisfied with my experience. The website was easy to navigate, and their variety of hairpieces is impressive.
What stood out to me the most was the quality of the product I received. The synthetic hair looked just like real human hair! It was also comfortable to wear and didn't feel heavy on my head.
Another thing that impressed me was the customer service. When I had a question about shipping, they got back to me quickly and were very helpful.
Overall, I would definitely recommend Hothair for anyone in need of a good quality wig or hairpiece. They have an extensive selection, great prices, and excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hot Hair is a UK-based retailer focused on wigs, hairpieces and related hair accessories for fashion and medical use. The company sells a range of synthetic and human-hair style options via online channels and retail outlets, and offers customer support and returns. Consumers researching Hot Hair commonly look for product quality, durability, shipping and refund policies when comparing sellers.