Store teams are often praised for attentive, quick help and for fixing problems at the till. Several reviews mention damaged items, colour not matching, or quality dropping fast after use. Issues with delivery updates and order tracking come up repeatedly. Shoppers also point to a wide range and strong sale pricing.
Examples from available reviews (Dec 2022 – Mar 2026).
Helpful Leeds store staff provided excellent customer service.
“Amazing customer service from Chris and the team in Leeds store.”
Wigs shed, tangle easily, and appear poor quality regardless of price.
“The hair sheds, and look so cheap.”
Product didn't arrive, company blamed courier; refund later received.
“Product has not arrived and company blaming Hermes”
Wide selection, good sale prices and excellent returns policy.
“Great choice great sale prices and customer service is fantastic.”
Many reviews describe strong in-store help and professional staff. Several customers say staff handled refunds and sorted product issues at the point of sale.
Shoppers cite the wide range and appealing sale prices as key reasons to buy. Complaints about item condition reduce the sense of value for some customers when products do not meet expectations.
People describe shop visits as easy, with stock available and quick delivery on a first order. Online orders vary more, with some reports of opened packaging or items arriving in poor condition.
A recurring theme includes shedding, tangling, quick deterioration after washing, and colour being wrong on arrival. A smaller group praises realistic synthetic fibre and acceptable wig build quality.
Several customers mention missing dispatch updates, emails going unanswered, and disagreements about whether the courier was responsible. Fewer reviews describe proactive follow-up or prompt refund confirmation.
Reviews draw a clear line between highly rated in-store visits and poorly rated delivery or product-condition problems. That contrast leaves shoppers with a split overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Leeds store staff provided outstanding, attentive service and support.
“We received outstanding service from start to finish.”
Helpful Leeds store staff provided excellent customer service.
“Amazing customer service from Chris and the team in Leeds store.”
Colour differed from online images and return postage felt too costly.
“The colour on screen is not representative of what arrives through the post.”
Excellent in-person experience with helpful service and available stock.
“Couldn't fault the customer service and great choice of wigs”
Customer service resolved a hairpiece issue promptly with a full refund.
“resolved my issue with a full refund.”
Wide selection, good sale prices and excellent returns policy.
“Great choice great sale prices and customer service is fantastic.”
Seller repeatedly failed to inform and required the reviewer to follow up.
“This company did not inform me I had to follow up on all occasions”
Wig arrived in an obviously opened old bag, leaving the reviewer disappointed.
“it is obviously in a old bag, so had been opened prior to my purchase .”
Excellent service and high-quality products with very professional staff.
“excellent service, quality and extremely professional in all aspects”
Multiple wigs were faulty and quality declined after few washes.
“the quality is not good.”
Product didn't arrive, company blamed courier; refund later received.
“Product has not arrived and company blaming Hermes”
Wigs shed, tangle easily, and appear poor quality regardless of price.
“The hair sheds, and look so cheap.”
Customer service handled a colour mismatch promptly and refunded return postage.
“Excellent customer service.”
Payment was taken but order not dispatched and emails unanswered.
“they have received payment but no hair has been sent out to me”
First order arrived quickly and made a good first impression.
“it arrived within a couple of days”
I recently purchased a wig from Hothair and I must say, I'm very satisfied with my experience. The website was easy to navigate, and their variety of hairpieces is impressive.
What stood out to me the most was the quality of the product I received. The synthetic hair looked just like real human hair! It was also comfortable to wear and didn't feel heavy on my head.
Another thing that impressed me was the customer service. When I had a question about shipping, they got back to me quickly and were very helpful.
Overall, I would definitely recommend Hothair for anyone in need of a good quality wig or hairpiece. They have an extensive selection, great prices, and excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hot Hair is a UK retailer selling wigs, hairpieces and hair extensions for fashion and medical needs. It offers synthetic and human-hair options online and in physical shops. In-store services include wig fitting, custom colour matching, and basic styling or repairs. Hot Hair ships online orders across the UK and provides customer support by phone and email.