Reviews Analysed
15
We Collect & Analyse Reviews
Hot Hair
Experiences & Reviews
Hot Hair is a UK-based retailer focused on wigs, hairpieces and related hair accessories for fashion and medical use. The company sells a range of synthetic and human-hair style options via online channels and retail outlets, and offers customer support and returns. Consumers researching Hot Hair commonly look for product quality, durability, shipping and refund policies when comparing sellers.
Overview & Key Metrics
Positive Sentiment
53%
Latest Review
30d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Mixed reports on service: many customers praise helpful, prompt staff in store and by phone; several report delayed responses and refund problems.
Share
Mixed
19%
💰
Value for money
Multiple complaints about value: customers mention expensive returns, price differences across sellers and poor product longevity affecting perceived worth.
Share
Weak
8%
⚡
User experience
Varied user experience: some find the website and store easy to use and deliveries quick; others report late or missing orders and repeated follow-ups.
Share
Mixed
21%
🔧
Product quality
Several reviewers report shedding, colour mismatches, short lifespan or items arriving in opened packaging; positive quality reports are less common.
Share
Weak
14%
📞
Communication
Communication is inconsistent: examples of quick, helpful replies and refunds sit alongside multiple reports of unanswered messages and delayed resolution.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are split: many customers recommend Hot Hair after good service and quick delivery; an almost equal share report serious order or refund issues.
Share
Mixed
21%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (December 2022 – September 2025).
I wanted to like this brand
"I wanted to like this brand, but unfortunately, I did not have a good experience with HotHair. Firstly, for what your paying, the quality is not good...."
Vivid Dreams
Trustpilot
Sep 30, 2025
Featured for: detailed negative: quality and refunds
Excellent customer service
"Excellent customer service. I ordered a clip in fringe which wasn't the same colour as it appeared on the website. I therefore rang the customer servi..."
Estelle-Nicole
Trustpilot
Sep 30, 2025
Featured for: returns handled well; refund paid
The colour on screen is not… what arrived in post
"The colour on screen is not representative of what arrives through the post. I was very disappointed an..."
Mr Jackson
Trustpilot
Sep 30, 2025
Featured for: colour mismatch; costly returns complaint
Amazing customer service from Chris and…
"Amazing customer service from Chris and the team in Leeds store. So helpf..."
Mrs. Lynn Gilbert
Trustpilot
Sep 30, 2025
Featured for: in-store staff praised highly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs. Lynn Gilbert
trustpilot.com
Sep 30, 2025
Amazing customer service from Chris and…
Amazing customer service from Chris and the team in Leeds store. So helpf...
M
Mr Jackson
trustpilot.com
Sep 30, 2025
The colour on screen is not… what arrived in post
The colour on screen is not representative of what arrives through the post. I was very disappointed an...
S
Sandra
trustpilot.com
Sep 30, 2025
Couldn't fault the customer service and…
Couldn't fault the customer service and great choice of wigs - all of which were available there and then! Wo...
M
Maxi22
trustpilot.com
Sep 30, 2025
I received good customer service
I received a hair piece which was not right. I called natural image (hot hair) who were very good and resolved my issue wi...
A
Andrea B
trustpilot.com
Sep 30, 2025
Great choice great sale prices and…
Great choice great sale prices and customer service is fantast...
N
Nicola Gifford
trustpilot.com
Sep 30, 2025
Poor Service
I ordered a hairpiece 19th April after paying via PayPal Hothair said they had not received payment when they had after lots of text messages finally...
A
Anne Huckert
trustpilot.com
Sep 30, 2025
Very poor service
I've ordered a wig 2 weeks ago and had to get in touch with customer services to get my order. Miranda responded without any apology and sent the wig....
H
Happy customer
trustpilot.com
Sep 30, 2025
I would not buy my prouducts anywhere…
I would not buy my prouducts anywhere else excellent service, quality and extremely professional in all aspects, all girls ladies you mus...
V
Vivid Dreams
trustpilot.com
Sep 30, 2025
I wanted to like this brand
I wanted to like this brand, but unfortunately, I did not have a good experience with HotHair. Firstly, for what your paying, the quality is not good....
P
Paulene Galliver
trustpilot.com
Sep 30, 2025
Very disappointed
Very disappointed Product has not arrived and company blaming...
C
Cinnamon
trustpilot.com
Sep 30, 2025
Hot hair wigs are sold in many…
Hot hair wigs are sold in many different places for different prices. The hair sheds, and look so cheap. The models and other reviews are fake and pai...
E
Estelle-Nicole
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. I ordered a clip in fringe which wasn't the same colour as it appeared on the website. I therefore rang the customer servi...
L
La Fol
trustpilot.com
Sep 30, 2025
Usually great..........this time BAD
Brought many times from this company and had excellent service, but this time they have received payment but no hair has b...
J
Jamie Clayman
trustpilot.com
Sep 30, 2025
Great company to work with.
Placed my first order this week and it arrived within a couple of days just i...
H
Howe
Collected.reviews
Dec 29, 2022
Impressed with Hothair's Selection & Quality
I recently purchased a wig from Hothair and I must say, I'm very satisfied with my experience. The website was easy to navigate, and their variety of hairpieces is impressive.
What stood out to me the most was the quality of the product I received. The synthetic hair looked just like real human hair! It was also comfortable to wear and didn't feel heavy on my head.
Another thing that impressed me was the customer service. When I had a question about shipping, they got back to me quickly and were very helpful.
Overall, I would definitely recommend Hothair for anyone in need of a good quality wig or hairpiece. They have an extensive selection, great prices, and excellent customer service.
Conclusion
Reviews for Hot Hair show a clear split between customers who receive prompt, helpful service and quick deliveries, and those who experience colour mismatches, short product lifespan or problems getting refunds. Several reviewers describe successful resolutions (replacement items and return-cost reimbursement), while others report unanswered messages and delayed or missing orders. If you are considering a purchase, check the return and refunds policy, compare colours carefully and consider contacting customer support before ordering. For higher confidence, compare prices across sellers and, where possible, try items in person or buy from a local stockist to reduce shipping risk.