Reviews Analysed
21
We Collect & Analyse Reviews
Horror-Shop
Experiences & Reviews
Horror-Shop is an online retailer specialising in costumes, masks, props and accessories for events, theatre and seasonal celebrations. It operates an e-commerce site serving customers across Europe, where shoppers commonly check product fidelity, delivery times and after-sales support when researching the company.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast dispatch, careful packaging and reliable delivery; a small number report delivery failures or delayed refunds that affected their post‑sale experience.
Share
Strong
23%
💰
Value for money
A few customers call prices reasonable and good value for hard‑to‑find items, but mentions are limited so conclusions on price/value remain tentative.
Share
Mixed
5%
⚡
User experience
Site and ordering are described as user‑friendly and easy to order by a small number of reviewers; explicit comments about the shopping UX are scarce.
Share
Mixed
4%
🔧
Product quality
Many reviews praise product quality: items match photos, sizing is accurate, fabrics and mask details are well made and goods arrive in good condition.
Share
Strong
23%
📞
Communication
Feedback on communication is mixed: several reviewers highlight thorough email updates and helpful replies, while others report unreturned messages or poor customer service.
Share
Mixed
9%
⭐
Overall experience
Most reviewers describe a positive overall experience, recommending the shop and reporting repeat purchases; a minority report significant problems that impacted satisfaction.
Share
Strong
36%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Educational Tone
"I recently shopped at Horror-Shop.com for a costume to wear for Halloween. As someone who doesn't know much about costumes or makeup, I was pleasantly surprised by the selection and user-friendly website. Upon arrival, I found over 40,000 items available for shipping all across Europe, which is really impressive. The variety of costumes was amazing too! From classic horror movie characters to modern pop culture icons and everything in between - they had it all. Not only did they have an abundance of pre-made outfits to choose from in every size imaginable, but also accessories like wigs and masks so that you could create your own unique look as well. What stood out most however was the lightning-fast delivery! They were true to their word on "blitzversand" (express shipping) option with many payment options available — something not common with most shops these days. Overall my experience shopping at Horror-Shop.com was delightful. Everything went smoothly from the moment purchase until my gear arrived at my doorstep within a few days' time. Prices were affordable despite such premium level customer service provided by them; sure thing this holiday season I will be heading back there again!"
Orlando Hilpert
Collected.reviews
Jun 23, 2022
Featured for: Detailed multi-theme positive
Amazing red renaissance dress
"Amazing red renaissance dress, just as pictured in the photo. Absolutely thrilled with the fab..."
Gabriella Loncharnock
Trustpilot
Sep 30, 2025
Featured for: Clear product-quality praise
Really bad customer service
"Really bad customer service. Do not res..."
Marion Peeten
Trustpilot
Sep 30, 2025
Featured for: Explicit communication complaint
Missing parcel
"Received email saying parcel has been de..."
Emma Leckey
Trustpilot
Sep 30, 2025
Featured for: Delivery failure reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Marcus Seoighe
trustpilot.com
Sep 30, 2025
Products are great
Products are great, delivery is fast! I have placed several order...
E
Emma Leckey
trustpilot.com
Sep 30, 2025
Missing parcel
Received email saying parcel has been de...
S
Sandy Barker
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, well...
R
Roma
trustpilot.com
Sep 30, 2025
Amazing
Top tier communication from the shop. Very pleased...
K
Karolina Sternik
trustpilot.com
Sep 30, 2025
Item delivered any issues
...
M
Ms Dee McCarron
trustpilot.com
Sep 30, 2025
Absolutely perfect service
Absolutely perfect service. Dres...
M
Martyn Williams
trustpilot.com
Sep 30, 2025
I ordered a product from the UK for our…
I ordered a product from the UK for our amateur theatre production and am delighted both with the item...
a
angelo amato
trustpilot.com
Sep 30, 2025
All perfect
...
J
Jaleesa
trustpilot.com
Sep 30, 2025
Great communication
Easy to order, email communication was very thorough throughout. Product was exac...
j
joy humphreys
trustpilot.com
Sep 30, 2025
Extremely happy with my purchase.Paid a…
Extremely happy with my purchase.Paid a very reaso...
M
Marion Peeten
trustpilot.com
Sep 30, 2025
Really bad customer service
Really bad customer service. Do not res...
J
Jenny Carter
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, good quality item, sound quality a...
j
joanne
trustpilot.com
Sep 30, 2025
Fast delivery carefully packaged and i…
Fast delivery carefully packaged and i absolutel...
R
Russell Davies
trustpilot.com
Sep 30, 2025
It was good for value
...
J
John
trustpilot.com
Sep 30, 2025
No refund
Bought an item and had an issue. Shipped it back from the UK and it’s weeks later and I...
K
Kyra Malamute
trustpilot.com
Sep 30, 2025
I absolutely recommend it!!!!
I have been a customer of Horror-Shop for a long time and it has always been precise...
G
Gabriella Loncharnock
trustpilot.com
Sep 30, 2025
Amazing red renaissance dress
Amazing red renaissance dress, just as pictured in the photo. Absolutely thrilled with the fab...
c
customer
trustpilot.com
Sep 30, 2025
Speedy despatch
...
A
Aisha Smith
trustpilot.com
Sep 30, 2025
Exactly like on the picture
Exactly like on the picture. Well made and loa...
V
VAN DEN BERGH WANNES
trustpilot.com
Sep 30, 2025
Deutsche gründlichkeit!
Satisfied with the product. And the way i...
Conclusion
Customer reviews frequently highlight fast dispatch, careful packaging and products that match photos, with repeated praise for masks, dresses and props. Communication and after‑sales handling show mixed signals: some customers praise thorough email updates while a few report unanswered messages, missing parcels or slow refunds. Value for money is mentioned positively by several reviewers, but relatively few comments are available on pricing. If delivery speed and product fidelity are your priorities, reviewers are generally favourable; if reliable post‑purchase support and refunds are essential, consider contacting customer service before ordering or checking return/refund policies.