Customer reviews frequently highlight fast dispatch, careful packaging and products that match photos, with repeated praise for masks, dresses and props. Communication and after‑sales handling show mixed signals: some customers praise thorough email updates while a few report unanswered messages, missing parcels or slow refunds. Value for money is mentioned positively by several reviewers, but relatively few comments are available on pricing. If delivery speed and product fidelity are your priorities, reviewers are generally favourable; if reliable post‑purchase support and refunds are essential, consider contacting customer service before ordering or checking return/refund policies.
Examples from available reviews (Jun 2022 – Feb 2026).
Wide selection, easy website and fast delivery made the shopping experience positive.
“the lightning-fast delivery!”
Dress matched photos; fabric, colour and sizing were accurate.
“just as pictured in the photo.”
Reviewer reports poor customer service and lack of email responses.
“Really bad customer service.”
Reviewer did not receive parcel despite delivery email notification.
“Received email saying parcel has been delivered but I have not received anything”
Most reviewers report fast dispatch, careful packaging and reliable delivery; a small number report delivery failures or delayed refunds that affected their post‑sale experience.
A few customers call prices reasonable and good value for hard‑to‑find items, but mentions are limited so conclusions on price/value remain tentative.
Site and ordering are described as user‑friendly and easy to order by a small number of reviewers; explicit comments about the shopping UX are scarce.
Many reviews praise product quality: items match photos, sizing is accurate, fabrics and mask details are well made and goods arrive in good condition.
Feedback on communication is mixed: several reviewers highlight thorough email updates and helpful replies, while others report unreturned messages or poor customer service.
Most reviewers describe a positive overall experience, recommending the shop and reporting repeat purchases; a minority report significant problems that impacted satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product differs from description; reviewer frustrated about colour and details.
“its not like pic and description...”
At first sight the items look like the film and arrived undamaged.
“they look just like the ones in the film”
Reviewer praises excellent service, quality products, and good prices.
“Excellent service and quality products.”
Package arrived safely and quickly to the reviewer in Denmark.
“the package arrived safely and fast”
Purchase and delivery were easy and flawless, reviewer thankful.
“Fantastic, easy, flawless purchase and delivery.”
Customer service explained an ordering error and items arrived on time.
“the customer service was wonderful.”
Reviewer enjoyed the company's book and found it emotionally impactful.
“their book my god touched my heart”
Fast delivery to the UK with reasonable shipping and perfect packaging.
“super fast delivery”
Product quality matched pictures and delivery was fast.
“good quality and accurate to the pictures and fast delivery”
One package contained missing parts and the other remains undelivered.
“The second package remains undelivered to this day.”
Voice changer was good quality, hands-free and arrived quickly.
“A very good quality voice changer”
Dress sits twisted when worn; reviewer plans to return it.
“The dress isn’t mad well it sits twisted when on Will be sending back”
Item had great quality and was shipped quickly within the UK.
“Great item, great quality, fast UK shipping!”
Mask was great and delivery was quick.
“Great mask, and quick delivery.”
Received mask differed from photos and was much lower quality.
“The mask received was NOT the mask pictured”
Wings arrived poorly packed, unusable and judged not good quality.
“Wings were badly packed and cant use them compressed as they are.”
Products were great and delivery was fast; reviewer highly recommends.
“Products are great, delivery is fast!”
Reviewer did not receive parcel despite delivery email notification.
“Received email saying parcel has been delivered but I have not received anything”
Quick delivery and well packaged, reviewer expresses thanks.
“Quick delivery, well packaged, thank you.”
Shop provided excellent communication; reviewer is very pleased and recommends.
“Top tier communication from the shop.”
Reviewer wrote: 'Item delivered any issues'.
“Item delivered any issues”
Reviewer praises perfect service and says dress and hat are amazing.
“Absolutely perfect service.”
Reviewer delighted with item and fast delivery from the UK.
“delighted both with the item and the speed with which it was delivered”
Reviewer states that everything was perfect.
“All perfect”
Ordering was easy and email communication was very thorough.
“email communication was very thorough throughout.”
Reviewer is extremely happy and paid a reasonable price.
“Paid a very reasonable price for a piece that’s quite hard to find.”
Reviewer reports poor customer service and lack of email responses.
“Really bad customer service.”
Quick delivery and good item quality; sound and movement work well.
“Quick delivery, good quality item, sound quality and movement great.”
Fast delivery and carefully packaged; reviewer loves the kreeptures' quality.
“Fast delivery carefully packaged and i absolutely love my kreeptures they are amazing quality ❤️”
Reviewer says the product offered good value.
“It was good for value”
Customer returned an item and has not received a refund weeks later.
“I’ve had no refund.”
Longtime customer reports precise, helpful service and fast delivery.
“Goods in perfect condition and fast delivery.”
Dress matched photos; fabric, colour and sizing were accurate.
“just as pictured in the photo.”
Order was dispatched quickly and reviewer thanks the shop.
“Speedy despatch.”
Mask matched the picture, well made with many details.
“Exactly like on the picture.”
Reviewer satisfied with the product and its careful packing.
“Deutsche gründlichkeit!”
I recently shopped at Horror-Shop.com for a costume to wear for Halloween. As someone who doesn't know much about costumes or makeup, I was pleasantly surprised by the selection and user-friendly website.
Upon arrival, I found over 40,000 items available for shipping all across Europe, which is really impressive. The variety of costumes was amazing too! From classic horror movie characters to modern pop culture icons and everything in between - they had it all.
Not only did they have an abundance of pre-made outfits to choose from in every size imaginable, but also accessories like wigs and masks so that you could create your own unique look as well.
What stood out most however was the lightning-fast delivery! They were true to their word on "blitzversand" (express shipping) option with many payment options available — something not common with most shops these days.
Overall my experience shopping at Horror-Shop.com was delightful. Everything went smoothly from the moment purchase until my gear arrived at my doorstep within a few days' time. Prices were affordable despite such premium level customer service provided by them; sure thing this holiday season I will be heading back there again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horror-Shop is an online retailer specialising in costumes, masks, props and accessories for events, theatre and seasonal celebrations. It operates an e-commerce site serving customers across Europe, where shoppers commonly check product fidelity, delivery times and after-sales support when researching the company.