Reviewers often mention fast dispatch, careful packaging, and items that look like the online photos. Many call out well-made masks, costumes, and electronics. Some customers say the item didn’t match the description or arrived damaged. A smaller group reports failed deliveries and refund requests that were not resolved.
Examples from available reviews (Jun 2022 – Mar 2026).
Reviewer praises excellent service, quality products, and good prices.
“Excellent service and quality products.”
Product quality matched pictures and delivery was fast.
“good quality and accurate to the pictures and fast delivery”
Received mask differed from photos and was much lower quality.
“The mask received was NOT the mask pictured”
Customer returned an item and has not received a refund weeks later.
“I’ve had no refund.”
Many reviewers highlight quick dispatch, secure packaging, and an easy checkout. Several mention helpful customer service that cleared up order questions. A minority report missing parcels, a second package that never arrived, or refunds that took too long.
Value comments are rare but positive. Reviewers describe fair prices and hard-to-find items that felt worth the cost.
Only a few reviews talk about the overall shopping experience. Those that do point to an easy website, fast delivery, and one mentions an emotionally meaningful book purchase.
Many customers say products match the photos and arrive well made, including detailed masks, costumes, and a sturdy voice changer. Others describe the opposite: lower quality than shown, poor garment fit, or items arriving crushed and unusable.
Most reviewers praise clear email updates and quick replies from the shop. A small number say messages went unanswered and support was unresponsive.
Sentiment is mostly positive, with several five-star reviews and repeat purchases. The main negatives involve fulfilment mistakes and slow refunds that left some customers unhappy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product differs from description; reviewer frustrated about colour and details.
“its not like pic and description...”
At first sight the items look like the film and arrived undamaged.
“they look just like the ones in the film”
Reviewer praises excellent service, quality products, and good prices.
“Excellent service and quality products.”
Package arrived safely and quickly to the reviewer in Denmark.
“the package arrived safely and fast”
Purchase and delivery were easy and flawless, reviewer thankful.
“Fantastic, easy, flawless purchase and delivery.”
Customer service explained an ordering error and items arrived on time.
“the customer service was wonderful.”
Reviewer enjoyed the company's book and found it emotionally impactful.
“their book my god touched my heart”
Fast delivery to the UK with reasonable shipping and perfect packaging.
“super fast delivery”
Product quality matched pictures and delivery was fast.
“good quality and accurate to the pictures and fast delivery”
One package contained missing parts and the other remains undelivered.
“The second package remains undelivered to this day.”
Voice changer was good quality, hands-free and arrived quickly.
“A very good quality voice changer”
Dress sits twisted when worn; reviewer plans to return it.
“The dress isn’t mad well it sits twisted when on Will be sending back”
Item had great quality and was shipped quickly within the UK.
“Great item, great quality, fast UK shipping!”
Mask was great and delivery was quick.
“Great mask, and quick delivery.”
Received mask differed from photos and was much lower quality.
“The mask received was NOT the mask pictured”
Wings arrived poorly packed, unusable and judged not good quality.
“Wings were badly packed and cant use them compressed as they are.”
Products were great and delivery was fast; reviewer highly recommends.
“Products are great, delivery is fast!”
Reviewer did not receive parcel despite delivery email notification.
“Received email saying parcel has been delivered but I have not received anything”
Quick delivery and well packaged, reviewer expresses thanks.
“Quick delivery, well packaged, thank you.”
Shop provided excellent communication; reviewer is very pleased and recommends.
“Top tier communication from the shop.”
Reviewer wrote: 'Item delivered any issues'.
“Item delivered any issues”
Reviewer praises perfect service and says dress and hat are amazing.
“Absolutely perfect service.”
Reviewer delighted with item and fast delivery from the UK.
“delighted both with the item and the speed with which it was delivered”
Reviewer states that everything was perfect.
“All perfect”
Ordering was easy and email communication was very thorough.
“email communication was very thorough throughout.”
Reviewer is extremely happy and paid a reasonable price.
“Paid a very reasonable price for a piece that’s quite hard to find.”
Reviewer reports poor customer service and lack of email responses.
“Really bad customer service.”
Quick delivery and good item quality; sound and movement work well.
“Quick delivery, good quality item, sound quality and movement great.”
Fast delivery and carefully packaged; reviewer loves the kreeptures' quality.
“Fast delivery carefully packaged and i absolutely love my kreeptures they are amazing quality ❤️”
Reviewer says the product offered good value.
“It was good for value”
Customer returned an item and has not received a refund weeks later.
“I’ve had no refund.”
Longtime customer reports precise, helpful service and fast delivery.
“Goods in perfect condition and fast delivery.”
Dress matched photos; fabric, colour and sizing were accurate.
“just as pictured in the photo.”
Order was dispatched quickly and reviewer thanks the shop.
“Speedy despatch.”
Mask matched the picture, well made with many details.
“Exactly like on the picture.”
Reviewer satisfied with the product and its careful packing.
“Deutsche gründlichkeit!”
I recently shopped at Horror-Shop.com for a costume to wear for Halloween. As someone who doesn't know much about costumes or makeup, I was pleasantly surprised by the selection and user-friendly website.
Upon arrival, I found over 40,000 items available for shipping all across Europe, which is really impressive. The variety of costumes was amazing too! From classic horror movie characters to modern pop culture icons and everything in between - they had it all.
Not only did they have an abundance of pre-made outfits to choose from in every size imaginable, but also accessories like wigs and masks so that you could create your own unique look as well.
What stood out most however was the lightning-fast delivery! They were true to their word on "blitzversand" (express shipping) option with many payment options available — something not common with most shops these days.
Overall my experience shopping at Horror-Shop.com was delightful. Everything went smoothly from the moment purchase until my gear arrived at my doorstep within a few days' time. Prices were affordable despite such premium level customer service provided by them; sure thing this holiday season I will be heading back there again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horror-Shop is an online store focused on horror-themed merchandise. The range often includes masks, costumes, props, sound-and-motion decorations, and genre-related books. Product pages show multiple photos, item details, and checkout options for UK and international shipping. Customers can track orders and contact support by email before or after purchase. Collectors, event organisers, and prop buyers use Horror-Shop for specialist horror items.