Customers often praise Horace for how well the products work, how long the scents last, and the packaging. Many also mention fast delivery and responsive support. A few reports point to product residue, one difficult refund case, and occasional website errors. These isolated issues stand out against mostly positive feedback.
Examples from available reviews (Nov 2021 – Mar 2026).
Every purchased product was brilliant and highly recommendable.
“Every product that I've bought has been absolutely brilliant”
Amazing products and fast, helpful customer support resolved issue quickly.
“Products are amazing, smell and functionality check all boxes, i had a small issue with my order which i was helped with in 5 minutes after an email to customer support !”
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Deodorant smells great but leaves white residue on dark clothes.
“it leaves white residue marks on the front and underneath of dark clothes”
Reviewers often describe customer support as quick, helpful, and attentive after purchase. Several say staff fixed order problems through chat and email. One account describes a long refund dispute and requests for internal batch details.
Many customers call the range good value compared with higher-priced competitors. Several point to fair pricing for fragrances and skincare. Comments about value show up across different product types.
Many buyers mention easy ordering, quick delivery, and clear guidance on the website. A few say the online advice helped with skin concerns. One rare report notes a 403 forbidden error that blocked a purchase.
Most feedback highlights effective formulas, pleasant fragrances, and elegant packaging. Several customers report clearer skin, improved scalp condition, and better hydration after use. A small number mention product-specific issues, such as a deodorant leaving white residue.
Customers frequently mention clear, polite replies from chat and email teams. Some name staff members and praise quick corrections to billing or shipping details. One complaint describes repeated requests for batch numbers and a slow outcome.
Most reviews are strongly positive on quality, service, and value. A few low-star accounts create a sharp contrast with the typical experience. The result is a clear split between high satisfaction and occasional severe dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I'm proud to say Horace hand and body care cream gave me the best service every time I needed them so much that no other company can beat their unparalleled experience combined with their professional approach. I liked that this cream was rich in vitamins A, D, K & E , providing instant hydration for when your hands are feeling dry. This cream contains natural ingredients, which is important when trying to avoid chemicals in products that you use on your body. Horace's hand and body care cream makes your skin healthy. It is made of natural ingredients that are good for the human body. When you apply Horace hand and body care cream on your skin, it will become smooth and soft. The cream not only makes your skin smooth, but also softens it easily. I recommend the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horace is a grooming and skincare brand that makes and sells fragrances, face and body care, and hair styling products. It runs an online store and supplies selected physical retailers. Product pages list ingredients, sizes, and how to use each item. Horace offers support through online chat, email, and help pages. The website also posts shipping options and return policies.