Reviewers most often highlight product performance and helpful customer support: many mention effective body washes, serums and styling products alongside prompt chat or in‑store assistance. Several customers note natural ingredients and visible results, and multiple reviews praise fast delivery and considerate staff. There are a few recurring issues: isolated site errors during purchase and one detailed complaint about a difficult refund process and requests for batch information. For shoppers, the reviews suggest strong product satisfaction and responsive support overall, but consider checking return/refund terms and confirming site functionality before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Adverse reactions and a prolonged, frustrating refund process.
“Horace kept hassling me for batch numbers that they should already track internally at the point of dispatch.”
Very positive purchase experience with excellent products and quick delivery.
“All products are stunning.”
Online chat quickly fixed billing and shipping address issue.
“Online chat was quick, efficient, helpful, corrected the issue and Mohammed was very pleasant.”
Pomade delivers firm hold without stickiness, solving previous styling issues.
“Hold is very firm with out making my hair feel sticky or like there is anything in it.”
Delivery, in‑store assistance and staff helpfulness are commonly praised; one review reports a prolonged, frustrating refund interaction.
A small number of reviewers explicitly note reasonable prices and offers, but price comments are limited across the sample.
Website and ordering generally work, with examples of helpful site guidance and one unresolved purchase error reported by a reviewer.
Many reviewers report good performance, natural ingredients and lasting effects across washes, serums and pomades; one adverse reaction noted.
Customer support, online chat and in‑store assistance are frequently described as prompt and helpful; a single reviewer found refund communication poor.
Most reviewers state high satisfaction and repeat purchases; isolated negative experiences revolve around refunds or ordering errors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I'm proud to say Horace hand and body care cream gave me the best service every time I needed them so much that no other company can beat their unparalleled experience combined with their professional approach. I liked that this cream was rich in vitamins A, D, K & E , providing instant hydration for when your hands are feeling dry. This cream contains natural ingredients, which is important when trying to avoid chemicals in products that you use on your body. Horace's hand and body care cream makes your skin healthy. It is made of natural ingredients that are good for the human body. When you apply Horace hand and body care cream on your skin, it will become smooth and soft. The cream not only makes your skin smooth, but also softens it easily. I recommend the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Horace is a consumer personal‑care brand offering grooming, skincare and fragrance products through an online store and physical retail outlets. The company positions itself on everyday grooming essentials and direct‑to‑consumer sales channels. Information here summarises user reviews to help shoppers evaluate product performance, service and buying experience.