Reviews for Honey Heaven show frequent praise for product taste and reported benefits, and many customers highlight prompt delivery and responsive staff. A noticeable share of reviewers report long-term use and repeat purchases for ongoing issues such as pain or skin care. However, there are isolated negative experiences including missing orders, a damaged jar lid during transit, and a few users who found a product ineffective or expensive. Prospective buyers may want to check delivery times, packaging and refund/returns policies before purchasing, and consider starting with a smaller size to assess personal effectiveness.
Examples from available reviews (Sep 2025 – Feb 2026).
Customer still has not received their order.
“I still haven’t got my order!!”
Excellent customer service fixed an order mistake quickly.
“Customer service was excellent.”
CBD effective for painful joints but considered very expensive.
“Very efficient & the CBD works well on painful joints (arthritis) but very expensive.”
Product eased pain and helped reviewer return to the gym.
“Since using this product it has made the pain easier”
Most reviewers report prompt delivery and helpful staff; a small number describe order failures or transit damage affecting their experience.
Several customers describe products as effective but costly; a minority explicitly call price a concern despite occasional offers.
Site navigation and ordering are described as straightforward by a small sample of reviewers; the dataset for UX is limited.
A majority praise taste and reported therapeutic benefits for pain and skin; occasional reports note broken lids or lack of effect for some users.
When communication is mentioned, reviewers cite helpful, informative staff and clear follow-up; only a few reviews discuss contact quality.
Overall impressions are largely positive with repeat customers and long-term users; a small number report non-delivery or no benefit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Quotes shortened · As of: February 2026
Reviewer describes the product as amazing.
“Amazing stuff”
Service was prompt according to the reviewer.
“Prompt service”
Reviewer loves the flavours and particularly liked the gift box.
“Just love all the flavours that mix so well with the honey and especially liked the gift box of honey.”
Website is simple to navigate with clear product information and tracking.
“The website is simple to navigate , clear information about the different products and strengths.”
Product helped reviewer sleep better and reduce pain.
“Very helpful product sleeping much better and less pain recommend”
Product improved sleep for reviewer with chronic conditions.
“Great product, tried many and this is the only one that works so far for sleep.”
Reviewer praises value and excellent personal customer service.
“The very best for the price honey products with excellent personal customer service...deserves its 5 stars!”
Ordering was easy and delivery arrived within specified times.
“Ordering was easy and quick. Received the item within delivery times specified which is always a bonus!”
Reviewer had a very nice experience; products and people praised.
“Very nice and good experience with them. Quality products nice people”
Mushroom honey combines honey and supplements and tastes amazing.
“The mushroom honey from Honey Heaven combines them both and taste amazing!”
Prompt dispatch and excellent 50% CBD oil that worked for reviewer.
“is easily the best oil I have had.”
Company provided speedy replies, delivery updates, and included a birthday card.
“I received a speedy reply and a birthday card was included with my order.”
Reviewer praises variety, taste, and top-quality honey.
“There is such an amazing variety its very tasty , full of flavour and is top quality.”
Fast shipping, good prices, and product eased pain and anxiety.
“Something that actually works on easing my pain and anxiety.”
Reviewer highly recommends the product and service.
“Great product and great service. Highly recommended.”
Long-term customer praises CBD oil as top quality.
“I've been buying Honey Heaven CBD oil for years now and it's a top quality product from a top quality company.”
Children enjoy the products and customer service was brilliant.
“My sons (9 & 7 yo) love the propolis spray, and even the mushroom honey.”
Reviewer and daughters love the cinnamon honey for cooking.
“Absolutely love this honey. The cinnamon is fabulous for cooking (sweet and savoury).”
Reviewer praises the highest-strength CBD oil as fantastic quality.
“Such a great product as this is the highest strength CBD oil available in the UK and is fantastic quality.”
Customer still has not received their order.
“I still haven’t got my order!!”
Quick delivery and excellent customer service.
“Quick delivery, excellent customer service”
Website is easy to navigate; delivery was prompt and staff helpful.
“Website is easy to navigate, delivery is prompt, staff very helpful”
Order arrived quickly, well wrapped, with no hassle.
“Speedy delivery,well wrapped,no hassle.”
Product is excellent and customer service is great.
“Brillaint product, great customer service”
Product was easy to find and improved comfort for both.
“it's a fantastic product, I use it for my dog and myself and can definitely see a difference in comfort for us both!”
Excellent customer service fixed an order mistake quickly.
“Customer service was excellent.”
Product generally good but one jar arrived with a broken lid.
“But 1 Produc's jar lid broken.”
Reviewer recommends the company and its products.
“Good company good products would recommend to anyone”
Reviewer praises the service and product quality.
“Great service for a great product!”
CBD effective for painful joints but considered very expensive.
“Very efficient & the CBD works well on painful joints (arthritis) but very expensive.”
First order was straightforward, delivery confirmed, cinnamon honey amazing.
“Have tried the cinnamon honey and it is amazing!”
Product eased pain and helped reviewer return to the gym.
“Since using this product it has made the pain easier”
Reviewer prefers infused CBD honey for its taste and pain relief.
“I prefer the infused CBD as it helps with my pain.”
Moisturiser improved skin appearance and balm helped with skin issues.
“The moisturiser has improved the appearance of my skin greatly”
Communication was excellent and CBD oil appears to work well.
“Communication was excellent the CBD oil appears to work very well”
Long-term user uses the product for epilepsy.
“Been using for years wouldn’t go any where else use for epilepsy”
High-dose CBD oil did not help reviewer despite high cost.
“This didn't even touch the surface, even when going beyond the maximum dosage.”
Reviewer says the product has great taste.
“Great taste!”
Customer service outstanding, product quality good, and shipping quick.
“The customer service is absolutely outstanding, such as the quality of the product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Honey Heaven is a UK retailer specialising in honey-based and related wellbeing products sold through an online shop. The brand is sought by consumers researching product quality, taste and therapeutic uses; prospective buyers often look for details on ingredients, dosing and delivery. Information on the company’s website typically includes product descriptions, ordering and contact channels to support purchase decisions.