Reviews Analysed
20
We Collect & Analyse Reviews
Home Essentials
Experiences & Reviews
Home Essentials is an online retailer of household goods and accessories, including bedding, covers and small home electronics. Shoppers researching this company often focus on delivery, returns, product quality and payment processes. Independent review summaries help consumers compare reported experiences around security, fulfilment and customer service.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
19d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviewers report missed or delayed deliveries, unprocessed refunds and difficulty arranging returns; post-sales fulfilment problems are repeatedly reported.
Share
Weak
15%
💰
Value for money
Several reviewers describe lost payments, denied refunds or low‑grade goods that did not match expectations, undermining perceived value for money.
Share
Weak
7%
⚡
User experience
Reports are mixed: some praise quick, simple payment flows and reminders, while others encounter failed orders, obstructive support and broken processes.
Share
Mixed
21%
🔧
Product quality
Multiple reviewers report faulty, damaged or low‑grade items, such as faulty speakers, damaged bedding and cheap pillowcases.
Share
Weak
10%
📞
Communication
Frequent complaints of unresponsive support: no replies on email or WhatsApp, no contact number, delayed callbacks and unclear order updates.
Share
Weak
15%
⭐
Overall experience
Overall sentiment skews negative: numerous reviewers allege fraud, unresolved complaints and poor service, though some users report smooth payments.
Share
Weak
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
DO NOT USE, SCAM
"I have received a fitted bed sheet which I did not order. Several days later, I have then received a letter welcoming me to the service and that I hav..."
Daniel Smith
Trustpilot
Sep 30, 2025
Featured for: Detailed fraud and account opening
Not even one star!
"Not even one star! Customer services is terrible! Order a PS portal which is faulty… spoke with customer support and they told me I needed to speak wi..."
Roxanne Hardy
Trustpilot
Sep 30, 2025
Featured for: Faulty product and poor returns handling
Never have any trouble easy to use
"Never have any tr..."
jennifer spence
Trustpilot
Sep 30, 2025
Featured for: Positive ease-of-use payment experience
Don't buy from them
"Don't buy from them. If you like their products, buy from Amazon instead. The company has no systems and processes in place. The Post Sales Customer S..."
Raman Gulati
Trustpilot
Sep 30, 2025
Featured for: Refunds not processed; poor communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Muhammad shafi Mohammed Ibrahi
trustpilot.com
Sep 30, 2025
Poor delivery
They will take full payment while online ordering its...
M
Marieke
trustpilot.com
Sep 30, 2025
They have stolen my identity even…
They have stolen my identity even th...
D
Daniel Smith
trustpilot.com
Sep 30, 2025
DO NOT USE, SCAM
I have received a fitted bed sheet which I did not order. Several days later, I have then received a letter welcoming me to the service and that I hav...
K
Keith
trustpilot.com
Sep 30, 2025
They fraudulently setup an account in…
They fraudulently setup an account in my name with a credit limit of £1,250, which I was made aware of via a letter. Do not d...
t
tehmina khan
trustpilot.com
Sep 30, 2025
Don't buy from this site
Don't buy from this site, guys. They are very dishonest and it's a fake ID. You won't get your money b...
J
Julie Maguire
trustpilot.com
Sep 30, 2025
Very easy and efficient.
...
R
Roxanne Hardy
trustpilot.com
Sep 30, 2025
Not even one star!
Not even one star! Customer services is terrible! Order a PS portal which is faulty… spoke with customer support and they told me I needed to speak wi...
A
Alliance Properties
trustpilot.com
Sep 30, 2025
Poor product quality … very cheap and…
Poor product quality … very...
B
Betty
trustpilot.com
Sep 30, 2025
Scam / Fraud
Someone has opened an account in my name and I was sent 2 cheap pillowcases. I have never ordered from this...
R
Raman Gulati
trustpilot.com
Sep 30, 2025
Don't buy from them
Don't buy from them. If you like their products, buy from Amazon instead. The company has no systems and processes in place. The Post Sales Customer S...
R
Ramasesha Rao Chepuri
trustpilot.com
Sep 30, 2025
No refund or return policy
I ordered a sofa cover which cost Rs. 2500/-. But the quality of the product was not up to the expected level. So, when I tried to contact them throug...
A
Ann
trustpilot.com
Sep 30, 2025
Trusted
Quick way of do...
P
Pauline
trustpilot.com
Sep 30, 2025
Easy peasy
So easy to use....
V
Vijay Sharma
trustpilot.com
Sep 30, 2025
FIRST THING THEY ARE SCAMMER THEY DINT…
FIRST THING THEY ARE SCAMMER THEY DINT HAVE ANY CONTACT NO. ONLY THEY OPERATE FROM ADS HAVE RECE...
I
Isha Datta
trustpilot.com
Sep 30, 2025
Bad experience
I have ordered on 30 June 2025 .till date no update where is my order , nobody respondin...
A
Asha Srivastava Vivek
trustpilot.com
Sep 30, 2025
Horrible site and pathetic customer…
Horrible site and pathetic custome...
D
Darren
trustpilot.com
Sep 30, 2025
Switch 2 Order
Ordered a Switch 2 on 12/06/2025 & was given an estimated delivery date of 18/06/2025, Only to check my orders status around the 15/06/2025 only to no...
W
Winnie Goddard
trustpilot.com
Sep 30, 2025
Easy to pay this way
...
J
Jayne Whiston
trustpilot.com
Sep 30, 2025
So easy
So easy and the reminders m...
j
jennifer spence
trustpilot.com
Sep 30, 2025
Never have any trouble easy to use
Never have any tr...
Conclusion
The review set shows recurrent issues with security claims, fulfilment and customer support: several users allege unauthorised accounts (one cites a £1,250 credit line at 44.9% APR) and many describe late or missing deliveries and unresolved refunds. Product complaints include damaged, faulty or low‑grade items and difficulty arranging returns. Conversely, a number of reviewers report fast, easy payment flows and helpful reminders. Prospective customers should weigh these mixed reports before buying, especially for higher‑value items, and verify return/refund terms and payment protections in advance.