Checkout and payment get steady praise for being quick and simple. Many reviews mention cancelled orders, missing deliveries, and refunds that are slow or never arrive. Several reviewers allege unauthorised credit accounts or identity misuse. Some customers also point to unexpected charges and high interest on repayments.
Examples from available reviews (Sep 2025 – Mar 2026).
Apple Pay option made payment convenient without bank card.
“I could use Apple Pay and didn’t have to go looking for my bank card”
Reminders and ease prevent missed payments.
“So easy and the reminders mean I never forget a payment”
They take money, cancel orders, and delay refunds according to reviewer.
“They take your money and take ages to refund DO NOT USE THEM”
Unsolicited goods arrived and a fraudulent credit account was opened.
“opened an account with a credit limit of £1250.00 at 44.9% APR”
Many reviews describe repeat service problems. Customers say orders were cancelled due to stock issues, updates didn’t come, and refunds took a long time. A few mention fast, efficient service, but those appear far less often.
Most complaints focus on money taken from refunds and steep interest on credit repayments. Reviewers say VAT or postage was deducted from refunds, and high APRs mean minimum payments go mostly to interest. A small number of reviewers mention good prices and solid value.
Reviewers repeatedly highlight how easy and fast checkout and payment feel. Several mention helpful features and reminders that stop missed payments. A small number report payment redirects, duplicate charges, or being unable to set up online direct debits.
Multiple reviews mention items arriving damaged, incorrect, or low quality. Some say returns and replacements were declined under the policy. A few comments praise product quality and pricing, but they are not common.
Post-sale communication often gets criticised, with customers saying support doesn’t respond. Reviews also mention return options disappearing, unclear payment instructions, and threatening messages about extra charges. One reviewer specifically asked for clearer details on where to send account payments to avoid missing them.
Feedback splits between smooth payments and breakdowns after the sale. Many users report fast, seamless payments, while a substantial group describes failed orders, delayed refunds, and serious account or identity worries. Fraud and unauthorised account creation stand out as recurring negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Quotes shortened · As of: March 2026
Apple Pay option made payment convenient without bank card.
“I could use Apple Pay and didn’t have to go looking for my bank card”
Faulty TV unresolved and customer stopped payments, feeling distressed.
“STOPPED PAYING MY BILL months ago”
Credit approval was cancelled immediately after placing the first order.
“Approved me for £500 credit and then canceled it the moment I placed my first order.”
Refund was less than paid due to VAT and postage deductions.
“They add VAT without declaring it on their adverts”
Service was very efficient.
“Very efficient”
Payment service was very easy to use.
“Such an easy service to make payments”
Orders cancelled for stock shortages despite stock later reappearing.
“Last week they cancelled my order due to not having stock.”
Customer requests clearer payment account details to avoid missed payments.
“I would like a clearer explanation of where this payment goes to”
High APR and interest-heavy minimum payments made repayment difficult.
“they was charging me minimum payments monthly just for interest alone £86”
Order cancelled then product later restocked, causing frustration.
“They cancelled my order due to not having stock.”
They take money, cancel orders, and delay refunds according to reviewer.
“They take your money and take ages to refund DO NOT USE THEM”
Paid £10, provided proof, then were threatened to pay more unjustly.
“Paid £10 sent proof via e mail and then threatened me to now pay 20”
User wants the ability to set up a direct debit online.
“Just want to set up direct debit on here”
Payment redirection caused confusion and led to paying twice.
“ending up paying simply be twice”
Payments are very easy to make.
“Very easy to make payments.”
Reviewer praises products and pricing.
“Great products at great prices”
Service was great and fast.
“Great and fast”
Received damaged, incorrect item and could not arrange a return.
“the return option that was initially available on the website suddenly disappeared”
They paid in full but delivery was not committed.
“don't show any commitment to deliver online.”
Reviewer says their identity was stolen without ordering.
“They have stolen my identity even though i never ordered on this website.”
Unsolicited goods arrived and a fraudulent credit account was opened.
“opened an account with a credit limit of £1250.00 at 44.9% APR”
Company allegedly set up a credit account in reviewer's name.
“They fraudulently setup an account in my name with a credit limit of £1,250”
Order placed but neither product nor refund was received.
“I had placed an order, but I received neither the product nor my money”
User found the service very easy and efficient.
“Very easy and efficient.”
Faulty product and poor customer service prevented resolution.
“Customer services is terrible!”
Reviewer reports products are very cheap and low grade.
“very cheap and low grade products”
Account opened fraudulently and unwanted pillowcases were sent.
“Someone has opened an account in my name”
Poor post-sales support and unprocessed refund after nearly a month.
“The Post Sales Customer Support is Nil.”
They refused replacement or refund citing policy despite poor quality.
“as per their policy, it cannot be replaced or refunded.”
Payment process was quick.
“Quick way of doing your payment”
Service was very easy to use and fast.
“So easy to use. Done in minute.”
Reviewer calls the company scammers with no contact or responses.
“FIRST THING THEY ARE SCAMMER”
Order placed 30 June 2025 with no updates and no response.
“till date no update where is my order”
Reviewer found the website and customer service horrible.
“Horrible site and pathetic customer service”
Order repeatedly delayed and cancelled despite stock later appearing.
“sorry its out of stock from the manufacture”
Payment method was easy to use.
“Easy to pay this way”
Reminders and ease prevent missed payments.
“So easy and the reminders mean I never forget a payment”
Service is easy to use without trouble.
“Never have any trouble easy to use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Home Essentials is a UK homewares retailer selling furniture, bedding, kitchenware, and small appliances. It runs an e-commerce site with product pages showing specifications, sizes, and images. Customers can ship to UK addresses and view the posted returns and warranty details. The site takes standard online payment methods and offers customer support for order and product questions.