Reviews indicate Homary commonly provides prompt, personalised customer support, with multiple customers naming representatives such as Kevin, Morgan and Eric. Several reviewers report quick resolutions and occasional refunds or discounts when delivery or product issues occur. Recurrent negatives include long shipping times, website exchange errors and rare product mismatches or strong odours on arrival. For shoppers, consider confirming delivery arrangements and checking product care/ventilation notes; if problems arise, reviewers show the company often resolves issues via phone support.
Examples from available reviews (Sep 2025 – Feb 2026).
Return and shipping were difficult, but two reps secured a refund.
“Dealing with the return turned into a part-time job.”
Consistently responsive customer service and excellent product quality.
“My experience with Homary has been outstanding.”
Island arrived with a strong odor; Kevin resolved the issue promptly.
“they all had a strong odor that made my tongue start burning.”
Website exchange had technical errors, but Gabriel completed the exchange by phone.
“it kept giving me an error.”
Reviews mostly praise fast, helpful customer service and named representatives; a small number report difficult returns or repeated contact attempts.
A few reviewers note refunds or discounts after delivery problems; most reviews do not explicitly discuss price or long‑term value.
Isolated reports describe website or exchange errors preventing self‑service; phone support is reported to resolve these technical issues.
Product quality is frequently described positively, though there are isolated complaints about incorrect size/colour and strong odours on arrival.
Many reviewers highlight prompt, clear and courteous communication from specific representatives when issues arise.
Most end‑to‑end experiences reported are positive; a minority of reviews cite long shipping times and difficult returns as negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Bruce patiently resolved toilet syncing and seat problems through excellent communication.
“Thanks to his excellent communication skills”
Received a quick reply and great service.
“Quick reply and great service”
Homary corrected a tracking issue caused by my incorrect email.
“Top notch customer service!”
Iris went above and beyond to resolve my issue and support me.
“Iris was very kind and supportive with the issue I had.”
Kevin ensured my exchange request proceeded smoothly.
“Kevin the representative was very helpful.”
Customer service kept me updated during a package delay and met the new date.
“The customer service was great!”
Gabriel resolved missing parts by ordering replacements and providing a discount.
“We were missing some small parts on our patio furniture delivery from Homary.”
Yasmine quickly clarified return steps and resolved a refund issue.
“I was able to get a return/refund issue swiftly resolved with Yasmine's help.”
Celine responded to questions in a timely manner.
“Celine was an amazing member of the team who responded to my questions in a timely manner.”
Iris quickly sorted out my order issue.
“Iris was so helpful to help me out with my order.”
Iris provided great customer service; reviewer will buy again.
“Iris provided great customer service!”
Iris resolved my issues quickly and was very helpful.
“Iris has been a great help”
Product was cheap and poor quality; customer service call wasted 45 minutes.
“Cheap everything.”
Product differed from advertising, returns charged, and delivery delays caused major costs.
“SCAMMING COMPANY!!!!!!!.”
Winnie was helpful and solved my problems with great service.
“Best service you can ask for”
Customer couldn't cancel wrong order despite repeated support attempts.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Montie promptly secured a refund after a lengthy delivery delay.
“Your customer service rep, Montie was great at getting my refund on a product that was taking over 7 months to receive.”
Iris was helpful when contacted and provided assistance.
“At last I have talked to someone who has been helpful.”
The company was very responsive.
“Very responsive.”
Carson arranged replacement of a warped board and was great.
“Thank you for replacing the warped board.”
Carson provided excellent after-sales assistance and made me feel valued.
“Made me feel an important customer even aftersales.”
Helpful representative stayed on the phone until issue was resolved.
“The young man was very helpful.”
Return and shipping were difficult, but two reps secured a refund.
“Dealing with the return turned into a part-time job.”
Very positive experience; reviewer couldn't be happier.
“Very great experience!”
Island arrived with a strong odor; Kevin resolved the issue promptly.
“they all had a strong odor that made my tongue start burning.”
Website exchange had technical errors, but Gabriel completed the exchange by phone.
“it kept giving me an error.”
Company provided a quick response.
“Quick response”
Perfect customer service and fast delivery; reviewer recommends Homary.
“Perfect customer service, fast delivery.”
Kitchen island is good quality but very heavy to move indoors.
“Good quality kitchen island, good customer service (had to delay delivery).”
Morgan helped immediately and provided great assistance.
“Morgan helped with my issue immediately.”
Morgan provided great customer service.
“Great service from Morgan”
Montie promptly addressed concerns and prioritised my needs.
“Montie from customer care addressed my concerns”
Representative was very understanding and helpful.
“Very understanding and helpful.”
Morgan was fast, responsive, and offered an immediate remedy.
“Morgan was fast and super responsive.”
Received fast help, good communication, and high product quality.
“good comunication and very nice product quality.”
Consistently responsive customer service and excellent product quality.
“My experience with Homary has been outstanding.”
Kevin resolved my issue and provided exceptional service.
“Kevin was very helpful as a customer representative.”
Staff were agile, professional, and kindly assisted without pressure.
“Agile and professional to assist me.”
Winnie went above and beyond in customer service.
“Winnie went above and beyond on customer service.”
Loved the night stands; Eric helped replace a faulty switch.
“Purchased 2 night stands from Homary and we are loving them!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Homary is an online home furnishings retailer specialising in furniture and home décor sold via its website. Consumers typically search reviews for information on delivery, assembly, product match to images, and customer-service responsiveness.