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We Collect & Analyse Reviews

Homary
Experiences & Reviews

Homary is an online home furnishings retailer specialising in furniture and home décor sold via its website. Consumers typically search reviews for information on delivery, assembly, product match to images, and customer-service responsiveness.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 18d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Reviews mostly praise fast, helpful customer service and named representatives; a small number report difficult returns or repeated contact attempts.

Share
37%
Strong
💰

Value for money

A few reviewers note refunds or discounts after delivery problems; most reviews do not explicitly discuss price or long‑term value.

Share
4%
Mixed
⚡

User experience

Isolated reports describe website or exchange errors preventing self‑service; phone support is reported to resolve these technical issues.

Share
2%
Mixed
🔧

Product quality

Product quality is frequently described positively, though there are isolated complaints about incorrect size/colour and strong odours on arrival.

Share
12%
Strong
📞

Communication

Many reviewers highlight prompt, clear and courteous communication from specific representatives when issues arise.

Share
36%
Strong
⭐

Overall experience

Most end‑to‑end experiences reported are positive; a minority of reviews cite long shipping times and difficult returns as negatives.

Share
10%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

a
agnei dave ysaac
trustpilot.com Sep 30, 2025

Excellent after sales service specially with Carson who handled my case.

Thank you very much Carson for assisting with my concern/issue regarding the d...

C
Christine Frazier
trustpilot.com Sep 30, 2025

The young man was very helpful

The young man was very helpful. He didn’t rush me off the...

O
Overall unhappy
trustpilot.com Sep 30, 2025

2 specific reps, the only saving grace

Dealing with the return turned into a part-time job. There were many contacts with customer service that were a complete nightmare. Aside from that, t...

A
Andy W.
trustpilot.com Sep 30, 2025

Very great experience

Very great experience! Couldn’t be happier with th...

s
stephanie heaton
trustpilot.com Sep 30, 2025

We bought a kitchen island from Homary

We bought a kitchen island from Homary. We had an issue with the delivery company not being flexible and customer service gave us a $100 refund for th...

J
Jackie Joslyn
trustpilot.com Sep 30, 2025

Exchanged an order quickly

I purchased the wrong sofa by accident. It was difficult to exchange it myself online-- it kept giving me an error. And it wouldn't let me contact cus...

J
Josie
trustpilot.com Sep 30, 2025

Quick response

...

M
MR J SZEWCZYK
trustpilot.com Sep 30, 2025

Perfect customer service

Perfect customer service, fast delive...

J
Jonathan Robinson
trustpilot.com Sep 30, 2025

Good quality kitchen island

Good quality kitchen island, good customer service (had to delay delivery). Only slight downside wa...

R
Rose Marchese
trustpilot.com Sep 30, 2025

Morgan helped with my issue…

Morgan helped with my issue...

A
Ashley Pavitt
trustpilot.com Sep 30, 2025

Great service from Morgan

...

S
Sharad Usapkar
trustpilot.com Sep 30, 2025

customer care support

Montie from customer care addressed my concerns providing all information and considering m...

T
T.M.Sundaram
trustpilot.com Sep 30, 2025

Very understanding and helpful

Very understanding and h...

D
Delray Dave
trustpilot.com Sep 30, 2025

Homary, my Home for Quality products and service

Morgan was fast and super responsive. Great attention to service and immediately understood...

V
Victor Samarschi
trustpilot.com Sep 30, 2025

Fast help in question

Fast help in question, good comunic...

M
Mesude
trustpilot.com Sep 30, 2025

My experience with Homary has been excellent

My experience with Homary has been outstanding. Their customer service team was consistently responsive, professional, and efficient in addressing my...

C
Chris Horton
trustpilot.com Sep 30, 2025

Amazing Customer Service…

Kevin was very helpful as a customer representative....

G
Gagan Ghimire
trustpilot.com Sep 30, 2025

Agile and professional to assist me

Agile and professional to assist me. He...

J
Joni Sato
trustpilot.com Sep 30, 2025

Winnie went above and beyond on…

Winnie went above and beyond o...

N
Nadia Tosun
trustpilot.com Sep 30, 2025

Purchased 2 night stands from Homary…

Purchased 2 night stands from Homary and we are loving them! Spoke to Eric in cus...

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Conclusion

Reviews indicate Homary commonly provides prompt, personalised customer support, with multiple customers naming representatives such as Kevin, Morgan and Eric. Several reviewers report quick resolutions and occasional refunds or discounts when delivery or product issues occur. Recurrent negatives include long shipping times, website exchange errors and rare product mismatches or strong odours on arrival. For shoppers, consider confirming delivery arrangements and checking product care/ventilation notes; if problems arise, reviewers show the company often resolves issues via phone support.