Reviews Analysed
6
We Collect & Analyse Reviews
Hideaway Beds
Experiences & Reviews
Hideaway Beds is a supplier of space-saving bed systems for domestic use. People searching for reviews commonly want information on delivery, assembly, product build and after-sales support. This summary uses customer reviews to highlight recurring points such as delivery performance, instructions and durability to help prospective buyers evaluate the brand.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviews describe timely deliveries, helpful delivery teams and responsive after‑sales support including replacement parts and maintenance help.
Share
Strong
20%
💰
Value for money
Price is rarely discussed; one reviewer notes low maintenance costs when replacing parts, offering limited evidence on value.
Share
Mixed
4%
⚡
User experience
Customers report straightforward ordering (including eBay), clear instructions and tutorial videos that ease installation and use.
Share
Mixed
16%
🔧
Product quality
Multiple reviewers cite sturdy materials, robust construction and long‑term durability, with one bed lasting over seven years.
Share
Strong
20%
📞
Communication
Customers mention clear, prompt communication, order updates and the ability to speak with a person rather than automated messages.
Share
Mixed
16%
⭐
Overall experience
All reviews sampled reflect positive overall experiences covering delivery, installation support and effective customer service.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (September 2025).
Great experience from beginning to end
"Great experience from beginning to end. When ordering was informed bed would take up to 6 weeks to arrive but was so delighted when I received email i..."
Mazza.g
Trustpilot
Sep 30, 2025
Featured for: detailed ordering, delivery and product quality
Excellent customer service
"I purchased a hideaway bed from this company in 2021, from start to finish I received great communication, the delivery was excellent with no complain..."
Terry
Trustpilot
Sep 30, 2025
Featured for: aftercare example replacement handle provided
Good foldaway bed
"Good foldaway bed product, excellent service. Bed lasted over seven years so far with different tenants. Tenants have l..."
Digital Qualifier
Trustpilot
Sep 30, 2025
Featured for: long-term durability and maintenance
Bed arrived and I love it ❤️
"Bed arrived and I love it ❤️ Clear instructions and linked step by step videos..."
Mary Ann
Trustpilot
Sep 30, 2025
Featured for: clear instructions and QR video
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (6) · Quotes shortened · As of: September 2025
A
Anna
trustpilot.com
Sep 30, 2025
I’m very pleased with my new sofa
I’m very pleased with my new sofa , very speedy delivery, ve...
M
Mazza.g
trustpilot.com
Sep 30, 2025
Great experience from beginning to end
Great experience from beginning to end. When ordering was informed bed would take up to 6 weeks to arrive but was so delighted when I received email i...
T
Terry
trustpilot.com
Sep 30, 2025
Excellent customer service
I purchased a hideaway bed from this company in 2021, from start to finish I received great communication, the delivery was excellent with no complain...
S
Simon sdew
trustpilot.com
Sep 30, 2025
A pleasant experience
Easy purchase through eBay shop, quick efficient clear communication. Purchased NEXT wall bed double, as most compact version to fit in restrictive sp...
M
Mary Ann
trustpilot.com
Sep 30, 2025
Bed arrived and I love it ❤️
Bed arrived and I love it ❤️ Clear instructions and linked step by step videos...
D
Digital Qualifier
trustpilot.com
Sep 30, 2025
Good foldaway bed
Good foldaway bed product, excellent service. Bed lasted over seven years so far with different tenants. Tenants have l...
Conclusion
Customer reviews consistently praise delivery, installation support and the sturdiness of Hideaway Beds' products. Several reviews note clear assembly instructions and linked tutorial videos that aid installation. After‑sales support appears effective, with examples of replacement parts and maintenance assistance. Price information is limited in this sample, so prospective buyers should verify current costs and spare‑parts policies before purchase.