Customer reviews consistently praise delivery, installation support and the sturdiness of Hideaway Beds' products. Several reviews note clear assembly instructions and linked tutorial videos that aid installation. After‑sales support appears effective, with examples of replacement parts and maintenance assistance. Price information is limited in this sample, so prospective buyers should verify current costs and spare‑parts policies before purchase.
Examples from available reviews (Mar 2025 – Feb 2026).
Smooth ordering, prompt delivery, excellent product quality and customer service.
“Great experience from beginning to end.”
Excellent communication, delivery, product, and responsive support for replacement parts.
“received excellent support from Michael and Leanne”
Durable foldaway bed lasting over seven years with ongoing support.
“Bed lasted over seven years so far”
Bed is easy to use with clear instructions and sturdy materials.
“Smooth, easy opening and closing.”
Reviews describe timely deliveries, helpful delivery teams and responsive after‑sales support including replacement parts and maintenance help.
Price is rarely discussed; one reviewer notes low maintenance costs when replacing parts, offering limited evidence on value.
Customers report straightforward ordering (including eBay), clear instructions and tutorial videos that ease installation and use.
Multiple reviewers cite sturdy materials, robust construction and long‑term durability, with one bed lasting over seven years.
Customers mention clear, prompt communication, order updates and the ability to speak with a person rather than automated messages.
All reviews sampled reflect positive overall experiences covering delivery, installation support and effective customer service.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (8) · Quotes shortened · As of: February 2026
Impressed by product quality, comfort and straightforward installation.
“Really impressed with the product and the service.”
Good product with timely service and clear communications.
“Good product and timely service from the team with clear communications”
Excellent service with good pre-delivery communication and smooth delivery.
“The service from Hideaway Beds was excellent.”
Beds are very good and comfortable.
“Very good, comfortable beds”
Great service and helpful after-purchase support reported.
“Great service and after purchase support”
Very good service and product overall.
“Very good service and product”
Multiple couples slept well and praised the beds' comfort.
“All slept well and complemented us on a good night's sleep(s)”
King-size wall bed offers space-saving convenience and straightforward installation.
“It’s so much better to provide a “proper” bed rather than a sofa bed.”
Company quickly sent free replacement parts and provided helpful maintenance advice.
“they sent a couple of replacements, free of charge, which arrived next day.”
Reviewer reports excellent customer service.
“Excellent customer service”
Very good end-to-end experience with helpful design collaboration and follow-up.
“I can only say I had a very good experience dealing with hideaway beds from start to finish.”
Easy to assemble, comfortable bed with outstanding customer service throughout.
“outstanding customer service”
Excellent, speedy and helpful customer service plus great bed product.
“Excellent, speedy, helpful customer service.”
Pleased with the sofa and impressed by speedy delivery and service.
“very speedy delivery”
Smooth ordering, prompt delivery, excellent product quality and customer service.
“Great experience from beginning to end.”
Excellent communication, delivery, product, and responsive support for replacement parts.
“received excellent support from Michael and Leanne”
Well made, robust wall bed with clear instructions and efficient delivery.
“Very pleased with product, well made robust”
Bed is easy to use with clear instructions and sturdy materials.
“Smooth, easy opening and closing.”
Durable foldaway bed lasting over seven years with ongoing support.
“Bed lasted over seven years so far”
Excellent service, human advice, professional assembly, and good unit quality.
“can speak to a human for advice, that to me in this day and age is a huge bonus.”
Very happy with bed frame and excellent communication throughout delivery.
“excellent communication from the ordering stage to delivery update”
Excellent product with very good delivery and customer service.
“Excellent piece of kit.”
Exceptional customer service and support despite minor cosmetic and closure issues.
“Exceptional customer service and support.”
Brilliant company offering great quality items; would purchase again.
“great quality items”
Great service with fast delivery of quality beds.
“A Great service and fast delivery”
Helpful guidance, quick delivery, and an impressive final appearance.
“Very helpful in choosing the right bed and provided lots of information.”
Quick handling, fast delivery and good service; would buy again.
“Michael dealt with our order quickly and efficently.”
Excellent across sales advice, contact and delivery from the company.
“Excellent in all respects from inital contaccl,sales advice and delivery, What more can you ask for?”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hideaway Beds is a supplier of space-saving bed systems for domestic use. People searching for reviews commonly want information on delivery, assembly, product build and after-sales support. This summary uses customer reviews to highlight recurring points such as delivery performance, instructions and durability to help prospective buyers evaluate the brand.