Reviews Analysed
22
We Collect & Analyse Reviews
Hidden Fashion
Experiences & Reviews
Hidden Fashion is an online fashion retailer that sells apparel, footwear and accessories through its web channels. Consumers researching the brand typically look for information on delivery times, returns, refunds and product condition. When checking reviews, verify payment protection, delivery tracking and the retailer’s published returns policy before purchasing.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
12d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report late, cancelled or incomplete deliveries and long refund waits; a small number describe timely arrival and correct fit.
Share
Weak
23%
💰
Value for money
Several reviewers describe items as cheap or not as advertised and report feeling out of pocket when refunds or replacements were delayed.
Share
Weak
9%
⚡
User experience
Customers report order‑processing and platform issues (skipped orders, website/order‑form problems) that caused delays, cancellations or confusion.
Share
Weak
6%
🔧
Product quality
Multiple reviewers mention poor product condition: cheap appearance, dirty items, cut tags and missing pieces; a minority report good quality and fit.
Share
Weak
12%
📞
Communication
Many reviewers say emails and contact forms go unanswered or are slow to reply; a few reviewers report successful contact and resolution.
Share
Weak
22%
⭐
Overall experience
Overall reviewer sentiment is negative, citing missing items, late shipments, lack of response and refund delays; isolated positive reports exist.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – September 2025).
a pair of Black PU Square Chain Lace Up Sandals
"I recently bought at Hidden Fashion, a pair of Black PU Square Chain Lace Up Sandals. And although I was a little leary about ordering from this company after reading all the other reviews, I was pleasantly surprised when they arrived in a timely manner and both pairs fit me. You can bet that other women probably had the same question as I did, would these fit me with them being, you know? It's very beautiful, high quality and works well. I love it. Great color, great design! I've got lots of compliments all day. Thanks, I recommend the store any day!
"
Leoran Stan
Collected.reviews
Nov 24, 2021
Featured for: Positive delivery and fit report
I ordered two items
"I ordered two items: a perfume and clothing sets. However I only received the perfume after about a month of order because I kept emailing the company..."
park jungkook
Trustpilot
Sep 30, 2025
Featured for: Refund sought after missing clothes
Unreliable and appalling customer service
"Hidden Fashion company is very unprofessional. I can bet anything that my first order was delayed for 14days,I was like ooo maybe they had a lot of ba..."
Oreoluwa Ayobami
Trustpilot
Sep 30, 2025
Featured for: Detailed delay, damaged packaging complaint
My order finally come after being 2…
"My order finally come after being 2 weeks late and the clothes were dirty , the tags had been cut so I couldn’t see the setting to wash stuff on. The..."
Lewis newton
Trustpilot
Sep 30, 2025
Featured for: Dirty items, tags removed complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
p
park jungkook
trustpilot.com
Sep 30, 2025
I ordered two items
I ordered two items: a perfume and clothing sets. However I only received the perfume after about a month of order because I kept emailing the company...
S
Savannah Taylor
trustpilot.com
Sep 30, 2025
I wouldn’t even give 1 star
I wouldn’t even give 1 star. Apparently no one seems to work behind the scenes? Takes over 3 months to get an unsatisfactory response from anyone. Abs...
O
Orla Conway
trustpilot.com
Sep 30, 2025
I have not received my order and I have…
I have not received my order and I have not received a response f...
E
Evie Cambridge
trustpilot.com
Sep 30, 2025
Awful
Awful, took two weeks to ship the package I ordered 3 items and only recieved one item Ordered...
S
Stephen Webster
trustpilot.com
Sep 30, 2025
Placed a order
Placed a order, they cancelled within a hour and said they would refund me that was 4 we...
E
E.C.C.
trustpilot.com
Sep 30, 2025
Steer clear
I have given 1 star only because i coudnt give zero. I placed an order which I was told would take 3-7 days. After 10 days I tried to contact them but...
S
Shannon
trustpilot.com
Sep 30, 2025
Don’t waste your mine
I’ve never had a problem in the past with any of my orders but how things have changed…. I placed a order on the 11th October and I’m still waiting fo...
E
Emily Deacon
trustpilot.com
Sep 30, 2025
Don’t waste your time or money with this company.
I placed an order on the 28th September, 2 weeks later the order still hadn’t arrived so I emailed to ask for an update, I got no reply. A week later...
J
Jocard
trustpilot.com
Sep 30, 2025
Absolute joke this company
Absolute joke this company. First order an item was missing but didn’t make a fuss as it was only £5. Tried another order and only 1 out of 3 arrived,...
E
Em G
trustpilot.com
Sep 30, 2025
If I could rate less I would
If I could rate less I would. Ordered a few lovely looking dresses wayyyyy back in Jan/feb what came was cheap looking so sent back. Still to this day...
L
Lisa
trustpilot.com
Sep 30, 2025
Do not order!
I just received a dress from this company which looked absolutely beautiful on Instagram etc! 😤 It is cheap tat!!! By reading the comments below I’m n...
A
Ana Neto
trustpilot.com
Sep 30, 2025
Extremely late order. Insisted for a refund instead.
I made an order on the 16th of March and today is 3rd of April. My order still has not arrived. It was due within 5 working days and it’s been 3 weeks...
K
Kay
trustpilot.com
Sep 30, 2025
Rubbish company
This company agents are useless...
A
Alda Cenolli
trustpilot.com
Sep 30, 2025
Not good customer service
Not good customer service. I told them within one day that I didn’t want to keep the ring and their response it, we don’t provide a refund as we are a...
Y
Yeni Aremu
trustpilot.com
Sep 30, 2025
Unreliable
Dispatch time says 3-5 days for shipping it’s...
R
Rose
trustpilot.com
Sep 30, 2025
Fab deffo shop again!!
...
L
Lee Donovan
trustpilot.com
Sep 30, 2025
STILL NOT RECEIVED
STILL WAITING FOR MY ORDER! Paid for next day, never arrived and was told the system skipped my order. They re-sent next day via the worst delivery co...
O
Oreoluwa Ayobami
trustpilot.com
Sep 30, 2025
Unreliable and appalling customer service
Hidden Fashion company is very unprofessional. I can bet anything that my first order was delayed for 14days,I was like ooo maybe they had a lot of ba...
N
Nataliya Forsyth
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM HERE!!
DO NOT ORDER FROM HERE!!! I ordered 2 pairs of jeans nearly a month ago after numerous emails to them I got a response stating my items would be shipp...
L
Lewis newton
trustpilot.com
Sep 30, 2025
My order finally come after being 2…
My order finally come after being 2 weeks late and the clothes were dirty , the tags had been cut so I couldn’t see the setting to wash stuff on. The...
Conclusion
Reviews for Hidden Fashion show a pattern of delivery delays, missing items and slow or absent customer responses in a majority of recent postings. Several customers report poor product condition (dirty items, cut tags) or items that differ from online listings; a few reviewers report satisfactory fit and timely delivery. Before buying, check payment protection (PayPal/credit options), retain order and delivery records, and confirm the seller’s returns and refund process. Consumers who require guaranteed next‑day delivery or rapid customer support should consider alternative retailers with documented fulfilment and responsive support.