Reviews for Hidden Fashion show a pattern of delivery delays, missing items and slow or absent customer responses in a majority of recent postings. Several customers report poor product condition (dirty items, cut tags) or items that differ from online listings; a few reviewers report satisfactory fit and timely delivery. Before buying, check payment protection (PayPal/credit options), retain order and delivery records, and confirm the seller’s returns and refund process. Consumers who require guaranteed next‑day delivery or rapid customer support should consider alternative retailers with documented fulfilment and responsive support.
Examples from available reviews (Nov 2021 – Feb 2026).
Product arrived promptly, fit well, and was high quality.
“It's very beautiful, high quality and works well.”
Only perfume arrived after a month and no response about missing clothes.
“I only received the perfume”
Multiple delays, poor packaging, and unresolved return issues with Evri courier.
“delivered in a reaped box”
Late delivery and clothes arrived dirty with cut tags and mixed brands.
“the clothes were dirty”
Most reviewers report late, cancelled or incomplete deliveries and long refund waits; a small number describe timely arrival and correct fit.
Several reviewers describe items as cheap or not as advertised and report feeling out of pocket when refunds or replacements were delayed.
Customers report order‑processing and platform issues (skipped orders, website/order‑form problems) that caused delays, cancellations or confusion.
Multiple reviewers mention poor product condition: cheap appearance, dirty items, cut tags and missing pieces; a minority report good quality and fit.
Many reviewers say emails and contact forms go unanswered or are slow to reply; a few reviewers report successful contact and resolution.
Overall reviewer sentiment is negative, citing missing items, late shipments, lack of response and refund delays; isolated positive reports exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Item did not arrive and company did not respond to emails.
“Item never showed”
Only perfume arrived after a month and no response about missing clothes.
“I only received the perfume”
Took over three months for an unsatisfactory customer service response.
“Absolutely atrocious customer service and care.”
Order not received and customer service did not respond to emails.
“I have not received my order”
One of three items arrived; shipping took two weeks and refund delayed.
“only recieved one item”
Order cancelled and promised refund still not received after four weeks.
“they cancelled within a hour”
Order delayed and emails were ignored with no acknowledgment.
“no response to even acknowledge my emails”
Placed order and received one chasing message but no updates.
“they’re chasing up my order”
Order not arrived after five weeks and customer service failed to respond.
“We are chasing this for you”
Multiple orders missing items and the company ignores contact attempts.
“only 1 out of 3 arrived”
Returned items months ago and refund still outstanding despite messages.
“still to this day 8/9 months on”
Dress arrived low quality and returning seems difficult or unlikely.
“It is cheap tat!!!”
Order overdue by weeks and refund request ignored by customer service.
“My order still has not arrived”
Agents do not respond to emails and service is poor.
“don’t even respond to emails”
Company refused refund for a cheap ring despite legal 14-day return period.
“we don’t provide a refund as we are a small family business.”
Dispatch promised 3-5 days but order not shipped after 11 days.
“Dispatch time says 3-5 days”
Reviewer was very satisfied and will shop again.
“A**** Fab deffo shop again!!”
Paid for next-day delivery but order never arrived and support is slow.
“STILL WAITING FOR MY ORDER!”
Multiple delays, poor packaging, and unresolved return issues with Evri courier.
“delivered in a reaped box”
Order missing or skipped and customer service refused cancellation or refund.
“my order was completely skipped from the system”
Late delivery and clothes arrived dirty with cut tags and mixed brands.
“the clothes were dirty”
I recently bought at Hidden Fashion, a pair of Black PU Square Chain Lace Up Sandals. And although I was a little leary about ordering from this company after reading all the other reviews, I was pleasantly surprised when they arrived in a timely manner and both pairs fit me. You can bet that other women probably had the same question as I did, would these fit me with them being, you know? It's very beautiful, high quality and works well. I love it. Great color, great design! I've got lots of compliments all day. Thanks, I recommend the store any day!
I recently bought at Hidden Fashion, a pair of Black PU Square Chain Lace Up Sandals. And although I was a little leary about ordering from this company after reading all the other reviews, I was pleasantly surprised when they arrived in a timely manner and both pairs fit me. You can bet that other women probably had the same question as I did, would these fit me with them being, you know? It's very beautiful, high quality and works well. I love it. Great color, great design! I've got lots of compliments all day. Thanks, I recommend the store any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hidden Fashion is an online fashion retailer that sells apparel, footwear and accessories through its web channels. Consumers researching the brand typically look for information on delivery times, returns, refunds and product condition. When checking reviews, verify payment protection, delivery tracking and the retailer’s published returns policy before purchasing.