Many reviews mention orders that never arrived or arrived incomplete. Customers often say their messages were ignored and refunds took a long time. A smaller set praises the fit and quality, showing a clear split in experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Item did not arrive and company did not respond to emails.
“Item never showed”
Returned items months ago and refund still outstanding despite messages.
“still to this day 8/9 months on”
Dress arrived low quality and returning seems difficult or unlikely.
“It is cheap tat!!!”
Product arrived promptly, fit well, and was high quality.
“It's very beautiful, high quality and works well.”
Many reviews describe cancelled orders, long gaps before dispatch, and missing items. Several say refunds or returns stayed unresolved for weeks or months. One review mentions delivery arriving with damaged or poor packaging.
Value perceptions often drop because of reports of low-quality items and refunds that were not recovered. A few reviews mention good fit and high quality, but they are limited. Reports of refused refunds add to the negative view of value.
Customers report uneven delivery and orders arriving in parts. Some say they received chase messages but no real update. A small number describe an easy purchase and fast delivery.
Several customers say garments arrived dirty, mislabeled, or felt cheap. A small number describe high quality with good fit and finish. Some link quality issues with difficulty returning items.
Many customers say emails and enquiries were not answered. A few mention only automated replies or a single chase message instead of a full response. The most common complaint is not getting any acknowledgement.
Experiences split between ongoing delivery and support problems and a few positive comments about the products. Most reviews focus on delivery failures and weak follow-up. Positive shopping experiences appear, but they are less common.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (2) · Quotes shortened · As of: March 2026
Item did not arrive and company did not respond to emails.
“Item never showed”
Only perfume arrived after a month and no response about missing clothes.
“I only received the perfume”
Took over three months for an unsatisfactory customer service response.
“Absolutely atrocious customer service and care.”
Order not received and customer service did not respond to emails.
“I have not received my order”
One of three items arrived; shipping took two weeks and refund delayed.
“only recieved one item”
Order cancelled and promised refund still not received after four weeks.
“they cancelled within a hour”
Order delayed and emails were ignored with no acknowledgment.
“no response to even acknowledge my emails”
Placed order and received one chasing message but no updates.
“they’re chasing up my order”
Order not arrived after five weeks and customer service failed to respond.
“We are chasing this for you”
Multiple orders missing items and the company ignores contact attempts.
“only 1 out of 3 arrived”
Returned items months ago and refund still outstanding despite messages.
“still to this day 8/9 months on”
Dress arrived low quality and returning seems difficult or unlikely.
“It is cheap tat!!!”
Order overdue by weeks and refund request ignored by customer service.
“My order still has not arrived”
Agents do not respond to emails and service is poor.
“don’t even respond to emails”
Company refused refund for a cheap ring despite legal 14-day return period.
“we don’t provide a refund as we are a small family business.”
Dispatch promised 3-5 days but order not shipped after 11 days.
“Dispatch time says 3-5 days”
Reviewer was very satisfied and will shop again.
“A**** Fab deffo shop again!!”
Paid for next-day delivery but order never arrived and support is slow.
“STILL WAITING FOR MY ORDER!”
Multiple delays, poor packaging, and unresolved return issues with Evri courier.
“delivered in a reaped box”
Order missing or skipped and customer service refused cancellation or refund.
“my order was completely skipped from the system”
Late delivery and clothes arrived dirty with cut tags and mixed brands.
“the clothes were dirty”
I recently bought at Hidden Fashion, a pair of Black PU Square Chain Lace Up Sandals. And although I was a little leary about ordering from this company after reading all the other reviews, I was pleasantly surprised when they arrived in a timely manner and both pairs fit me. You can bet that other women probably had the same question as I did, would these fit me with them being, you know? It's very beautiful, high quality and works well. I love it. Great color, great design! I've got lots of compliments all day. Thanks, I recommend the store any day!
I recently bought at Hidden Fashion, a pair of Black PU Square Chain Lace Up Sandals. And although I was a little leary about ordering from this company after reading all the other reviews, I was pleasantly surprised when they arrived in a timely manner and both pairs fit me. You can bet that other women probably had the same question as I did, would these fit me with them being, you know? It's very beautiful, high quality and works well. I love it. Great color, great design! I've got lots of compliments all day. Thanks, I recommend the store any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hidden Fashion is an online fashion retailer that sells clothing and accessories. Its website shows product pages with images, sizing guidance, and fabric details to help shoppers pick items. The company handles orders and ships through courier partners. It also manages returns and exchanges, and offers support by email and social channels for order questions.