Customer feedback for Hervia shows recurring operational issues: delayed dispatches, cancelled orders, missing refunds and frequent lack of response from support. A minority of shoppers report fast delivery and satisfactory product quality. Before buying, check Hervia’s returns and refund policy, shipping options and accepted payment methods. If a payment or refund problem arises, keep records of correspondence and consider contacting consumer protection or trading standards for unresolved cases.
Examples from available reviews (Jul 2018 – Feb 2026).
Order stuck, promised items not shipped and no refund provided.
“no refund granted.”
Order was misrouted internationally and they would not refund $290.
“they won't refund the $290.”
Fast shipping and great products with no issues.
“Fast shipping, great products - no issues whatsoever.”
Ordering was effortless and the items were high-quality and comfortable.
“The quality is first-class, fits well and very comfortable.”
Frequent reports of delayed dispatch, cancelled orders and misplaced stock; a minority of reviewers report fast, smooth delivery.
Multiple complaints about refunds, store-credit-only returns and unexpected shipping charges; several reviewers report paid services without fulfilment.
Few mentions of website or checkout: a couple of reviewers found ordering effortless, but data points are limited.
Limited comments on items themselves: some buyers praised fit and quality, but most reviews focus on fulfilment and returns.
Many reviewers report unresponsive support, unanswered emails/phone and no confirmation on returns; rare positive contact noted.
Overall impressions tilt negative: recurrent issues with delivery, refunds and support, though isolated positive experiences exist.
For each review, the core experience based on original source reviews.
Sources: Reviews (19) · Trustpilot (13) · Reviews (1) · Quotes shortened · As of: February 2026
Card details stolen via redirect to a fraudulent site; bank declined.
“they stole my card details.”
Order cancelled without notice and refund still pending.
“They cancel your order out of nowhere..”
Order was misrouted internationally and they would not refund $290.
“they won't refund the $290.”
Shoes delayed two weeks; no free returns and poor service.
“Worst shopping experience ever”
Customer service unresponsive and refunds not provided.
“Horrible costumer service.”
Order stuck, promised items not shipped and no refund provided.
“no refund granted.”
Fast shipping and great products with no issues.
“Fast shipping, great products - no issues whatsoever.”
Item took several days to be dispatched.
“Took several days to dispatch my item.”
Customer service is awful and slow to respond.
“Awful customer services.”
UK customers charged postage while international customers get free shipping.
“insist on charging UK clients!”
No cash refunds for non-UK customers; only six-month store credit.
“No cash refund!!”
Paid for an item and express delivery though item was out of stock.
“ITEM NOT IN STOCK BUT LET ORDER AND MONEY BE TAKEN”
Super fast delivery and smooth transaction for sneakers.
“Super Fast delivery!”
Product was authentic, well packaged and shipped efficiently.
“my product was authentic, packaged well, shipping efficiently”
Customer service unresponsive and refunds not provided.
“Horrible costumer service.”
Reviewer claims the company are con artists.
“Con artists!”
Return refused due to alleged make-up stain; reviewer disputes claim.
“refusing to accept the return as it had a "make-up" stain”
My morning and evening exercise session has been more enjoyable . I got Side Stripe Wool Track Pants and Replica low top sneakers from Maison Margiela Collection at Hervia. It was effortless for me to pick these items from their website, talk to them, place the order and receive them without delay. The quality is first-class, fits well and very comfortable. Also excited about their mode of payment. Previously, it has been difficult using PayPal in other companies but I had no problem using the same to make my payments. You are doing an excellent job. Will definitely come for more items from your wide selection.
Margiela sweater arrived within two days and was perfect.
“It arrived within two days and is perfect.”
No cash refunds outside UK and no free shipping on returns.
“No free shipping on returns.”
Fast shipping to the US and professional service; reviewer satisfied.
“They shipped my item very fast I received it in 2 business days”
Reviewer warns US customers not to shop due to poor service.
“THIS COMPANY IS THE WORST!”
Customer service resolved a damaged garment issue; shipping was great.
“Customer service was able to reach an agreement with me”
Unfriendly customer service and refusal to accept responsibility.
“Horrible, unfriendly customer-service”
First purchase; exceptional service and helpful online representative Samantha.
“the service is exceptional.”
Skirt arrived in excellent condition and pleased with purchase.
“it is in excellent condition”
Staff were rude and shop closed for private shopping, disappointing visit.
“What an awful experience and very rude.”
Reviewer criticises customer service as very poor.
“Worse of the wrose, mock up customer service.”
Wrong item delivered and international customers must pay return postage.
“no cash refund for customer outside UK and Europe”
Paid for two items but only received one.
“i ordered 2 articles,i paid 2 articles,i received one .worst so far online experience .”
Unexpected extra DHL fees of $319 despite paid shipping.
“i had to pay extra $319 TO DHL”
Website duplicated orders; cancellation emails resulted in both cancelled.
“only got one reply and cancel them both.”
Staff failed to clearly communicate release conditions, wasting travel time.
“Made a trip all that way for nothing due to staff incompetence.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hervia is an online retailer of fashion and designer goods. This summary aggregates verified customer feedback to help shoppers assess Hervia’s ordering, delivery, returns and payment practices. For official corporate, shipping and returns policies, consult Hervia’s website or public business registries.