Reviews are sharply split between fast, well-packed deliveries and frequent breakdowns around orders and refunds. Many customers mention unresponsive support, cancelled orders, or parcels that never arrive. Several positive reviews highlight authentic products and quick shipping. One review claims card details were stolen after being sent to a redirected payment page.
Examples from available reviews (Jul 2018 – Mar 2026).
Card details stolen via redirect to a fraudulent site; bank declined.
“they stole my card details.”
Order cancelled without notice and refund still pending.
“They cancel your order out of nowhere..”
Fast shipping and great products with no issues.
“Fast shipping, great products - no issues whatsoever.”
Wrong item delivered and international customers must pay return postage.
“no cash refund for customer outside UK and Europe”
Many reviews describe refunds that never arrive, orders that get cancelled, and shipments that go missing. Others mention issues being fixed quickly and friendly online staff. Overall, feedback splits between major service breakdowns and separate cases of effective help.
Several customers complain about unexpected fees and shipping costs, including extra courier charges and higher postage for some regions. Some reviewers point to limits on cash refunds for customers outside certain countries. Only a few reviews push back on price or describe good value.
Many reviews mention delays, items showing as in stock but turning out unavailable, and dispatch taking several days. One report describes duplicate orders, and another claims a redirected payment page led to card details being compromised; these issues appear less common but serious. A few in-person visits report rude staff and shops being closed.
Several reviewers praise authenticity, packaging, and comfort. Some say items arrived in excellent condition with no problems. A small number mention damaged clothing that customer service later sorted out.
Many complaints describe slow or poor replies from support and unfriendly interactions. One review says staff didn’t explain release conditions, leading to a wasted trip. A small set of reviews, however, praise clear and helpful online replies.
Experiences are strongly polarised between smooth, satisfying deliveries and low-rated service failures. Many negative reviews focus on refunds, shipping issues, and slow support. Several high-rated reviews point to fast shipping and correct orders, showing a clear contrast.
For each review, the core experience based on original source reviews.
Sources: Reviews (19) · Trustpilot (13) · Reviews (1) · Quotes shortened · As of: March 2026
Card details stolen via redirect to a fraudulent site; bank declined.
“they stole my card details.”
Order cancelled without notice and refund still pending.
“They cancel your order out of nowhere..”
Order was misrouted internationally and they would not refund $290.
“they won't refund the $290.”
Shoes delayed two weeks; no free returns and poor service.
“Worst shopping experience ever”
Customer service unresponsive and refunds not provided.
“Horrible costumer service.”
Order stuck, promised items not shipped and no refund provided.
“no refund granted.”
Fast shipping and great products with no issues.
“Fast shipping, great products - no issues whatsoever.”
Item took several days to be dispatched.
“Took several days to dispatch my item.”
Customer service is awful and slow to respond.
“Awful customer services.”
UK customers charged postage while international customers get free shipping.
“insist on charging UK clients!”
No cash refunds for non-UK customers; only six-month store credit.
“No cash refund!!”
Paid for an item and express delivery though item was out of stock.
“ITEM NOT IN STOCK BUT LET ORDER AND MONEY BE TAKEN”
Super fast delivery and smooth transaction for sneakers.
“Super Fast delivery!”
Product was authentic, well packaged and shipped efficiently.
“my product was authentic, packaged well, shipping efficiently”
Customer service unresponsive and refunds not provided.
“Horrible costumer service.”
Reviewer claims the company are con artists.
“Con artists!”
Return refused due to alleged make-up stain; reviewer disputes claim.
“refusing to accept the return as it had a "make-up" stain”
My morning and evening exercise session has been more enjoyable . I got Side Stripe Wool Track Pants and Replica low top sneakers from Maison Margiela Collection at Hervia. It was effortless for me to pick these items from their website, talk to them, place the order and receive them without delay. The quality is first-class, fits well and very comfortable. Also excited about their mode of payment. Previously, it has been difficult using PayPal in other companies but I had no problem using the same to make my payments. You are doing an excellent job. Will definitely come for more items from your wide selection.
Margiela sweater arrived within two days and was perfect.
“It arrived within two days and is perfect.”
No cash refunds outside UK and no free shipping on returns.
“No free shipping on returns.”
Fast shipping to the US and professional service; reviewer satisfied.
“They shipped my item very fast I received it in 2 business days”
Reviewer warns US customers not to shop due to poor service.
“THIS COMPANY IS THE WORST!”
Customer service resolved a damaged garment issue; shipping was great.
“Customer service was able to reach an agreement with me”
Unfriendly customer service and refusal to accept responsibility.
“Horrible, unfriendly customer-service”
First purchase; exceptional service and helpful online representative Samantha.
“the service is exceptional.”
Skirt arrived in excellent condition and pleased with purchase.
“it is in excellent condition”
Staff were rude and shop closed for private shopping, disappointing visit.
“What an awful experience and very rude.”
Reviewer criticises customer service as very poor.
“Worse of the wrose, mock up customer service.”
Wrong item delivered and international customers must pay return postage.
“no cash refund for customer outside UK and Europe”
Paid for two items but only received one.
“i ordered 2 articles,i paid 2 articles,i received one .worst so far online experience .”
Unexpected extra DHL fees of $319 despite paid shipping.
“i had to pay extra $319 TO DHL”
Website duplicated orders; cancellation emails resulted in both cancelled.
“only got one reply and cancel them both.”
Staff failed to clearly communicate release conditions, wasting travel time.
“Made a trip all that way for nothing due to staff incompetence.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hervia runs an online store that takes web orders, card payments, and ships parcels. The site shows product photos, prices, and checkout choices. It ships to multiple countries and handles returns and refunds. Customers can contact support online about orders and after-sales problems.