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We Collect & Analyse Reviews

Hervia
Experiences & Reviews

Hervia is an online retailer of fashion and designer goods. This summary aggregates verified customer feedback to help shoppers assess Hervia’s ordering, delivery, returns and payment practices. For official corporate, shipping and returns policies, consult Hervia’s website or public business registries.

Overview & Key Metrics

Reviews Analysed 13
Positive Sentiment 23%
Latest Review 19d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Frequent reports of delayed dispatch, cancelled orders and misplaced stock; a minority of reviewers report fast, smooth delivery.

Share
27%
Weak
💰

Value for money

Multiple complaints about refunds, store-credit-only returns and unexpected shipping charges; several reviewers report paid services without fulfilment.

Share
18%
Weak
⚡

User experience

Few mentions of website or checkout: a couple of reviewers found ordering effortless, but data points are limited.

Share
4%
Mixed
🔧

Product quality

Limited comments on items themselves: some buyers praised fit and quality, but most reviews focus on fulfilment and returns.

Share
4%
Mixed
📞

Communication

Many reviewers report unresponsive support, unanswered emails/phone and no confirmation on returns; rare positive contact noted.

Share
18%
Weak
⭐

Overall experience

Overall impressions tilt negative: recurrent issues with delivery, refunds and support, though isolated positive experiences exist.

Share
29%
Weak

View all 13 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 13 reviews

All Customer Reviews

Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: September 2025

w
wELVAERT
trustpilot.com Sep 30, 2025

They cancel your order out of nowhere.

They cancel your order out of nowhere.. still...

T
Tamar Durglishvili
trustpilot.com Sep 30, 2025

Money is not returned. Correction: After a week of texting, I was eventually refunded.

I have never seen such an irresponsible act. I made an order from this site, they mixed everything up and the item that was ordered instead of my spec...

C
Christopher
trustpilot.com Sep 30, 2025

Worst shopping experience ever

Worst shopping experience ever. Bought shoes from them. Said it was stock somewhere and being processed for 2 weeks. No return label sense they a...

N
Niels Larsen
trustpilot.com Sep 30, 2025

Horrible costumer service

Horrible costumer service. They dont reply the enquiries. The go completely silent when...

M
Marc
trustpilot.com Sep 30, 2025

No delivery or refund = no trust

Very sceptical about this company. My order was taken almost two weeks ago and is still stuck in “being processed” status. The company claims they hav...

F
Francesco Camillo
trustpilot.com Sep 30, 2025

Amazing online shopping experience

I can‘t relate to some of the negative opinions here. My experience was actually pre...

D
Devin
trustpilot.com Sep 30, 2025

Took several days to dispatch my item.

Took several days t...

I
Igor Virgo
trustpilot.com Sep 30, 2025

Stay away!

Awful customer services....

K
Kubla Khan
trustpilot.com Sep 30, 2025

Penalise thier own

What I dont understand is why Hervia will have free post to the rest of the world but insist on charging UK clients! Then the postage and packing and...

B
Bob Fritz
trustpilot.com Sep 30, 2025

No cash refund!

No cash refund!! If you reside outside of the U.K do not use Hervia before reading their return...

A
Adrienne Cahill
trustpilot.com Sep 30, 2025

ITEM NOT IN STOCK BUT LET ORDER AND MONEY BE TAKEN

Ordered a cap from hervia on Sunday paid for express delivery as needed for a birthday pressent, thought it would ship on Monday but no e mail on Mond...

B
Bulpy
trustpilot.com Sep 30, 2025

Super Fast delivery

Super Fast delivery! Sent sneakers w/ over...

R
Ramon Maximo
Collected.reviews Nov 24, 2021

Stripe Wool Track Pants and Replica low top sneakers

My morning and evening exercise session has been more enjoyable . I got Side Stripe Wool Track Pants and Replica low top sneakers from Maison Margiela Collection at Hervia. It was effortless for me to pick these items from their website, talk to them, place the order and receive them without delay. The quality is first-class, fits well and very comfortable. Also excited about their mode of payment. Previously, it has been difficult using PayPal in other companies but I had no problem using the same to make my payments. You are doing an excellent job. Will definitely come for more items from your wide selection.

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Conclusion

Customer feedback for Hervia shows recurring operational issues: delayed dispatches, cancelled orders, missing refunds and frequent lack of response from support. A minority of shoppers report fast delivery and satisfactory product quality. Before buying, check Hervia’s returns and refund policy, shipping options and accepted payment methods. If a payment or refund problem arises, keep records of correspondence and consider contacting consumer protection or trading standards for unresolved cases.