Reviews show a mix of positive and negative experiences with HEMA. Several customers praise easy website navigation, quick delivery and good product quality; however, others report damaged goods, inadequate packaging, delayed orders and inconsistent communication. Some reviewers received prompt support and refunds, while others describe unanswered emails or billing problems. If you are considering HEMA, check product pages carefully for dimensions, read recent item-specific reviews, and be aware that courier performance and customer-service responsiveness can vary.
Examples from available reviews (Oct 2017 – Feb 2026).
Wide product range, good quality, easy website and prompt delivery.
“Overall, my experience with HEMA has been excellent!”
Cake had poor finishing and fondant; initially offered only half refund.
“very bad finishing around the cake”
Customer service replied after three weeks with incorrect product information.
“There's NO weight or sizing info on their product pages”
Some items arrived damaged but support promptly offered a refund.
“they promptly replied to my issue and offered to refund the money.”
Customers report both prompt delivery and helpful shop staff, but others describe unauthorised charges, poor in-store service and inconsistent fulfilment.
One reviewer highlights competitive prices and wide selection; sample size is small so value perceptions vary across reviewers.
Site navigation and ordering are praised by some, while others cite missing product dimensions, delayed orders and poor packing affecting the experience.
Several customers praise product quality, but others report damaged items, poor finishing (notably a cake) and inconsistent protection in packaging.
Multiple reviewers report slow or no replies to emails and support tickets; a smaller number note prompt responses and refunds when contacted.
Overall impressions are split: several reviewers recommend HEMA for products and service, while others report delivery delays, damage or poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Cake had poor finishing and fondant; initially offered only half refund.
“very bad finishing around the cake”
Customer service replied after three weeks with incorrect product information.
“There's NO weight or sizing info on their product pages”
Company charged renewal despite cancellation and provides no refund.
“They on their own knowing that I had requested not to renew charged my card.”
Pleasant shop with good staff service, though one branch closed.
“Always received quality customer service from staff.”
Items were good but packaging was oversized and inadequately protected.
“Box much too big for my items”
Order delayed three weeks and emails went unanswered; item removed.
“I placed my order three weeks ago and still isn’t here”
Fast, free delivery and very good quality products.
“Very good quality products.”
Ordering is safe but deliveries can be problematic due to DHL.
“might need to fight a bit with DHL to actually get your parcel.”
Some items arrived damaged but support promptly offered a refund.
“they promptly replied to my issue and offered to refund the money.”
I recently came across the HEMA online shop and I must say that I am thoroughly impressed with their offerings. From household essentials to personal care items, one can find everything they need for daily use on this platform.
The first thing that stood out to me was the extensive range of products available at competitive prices. The quality of each product is commendable, making it a joy to use them in my day-to-day life.
Furthermore, the website is easy to navigate and user-friendly. Placing an order is hassle-free and delivery times are prompt - ensuring customer satisfaction and convenience.
What's more, HEMA regularly introduces new items, which keeps things interesting and ensures customers have access to trending products.
Overall, my experience with HEMA has been excellent! The top-notch products coupled with great service means that it's a brand worth exploring!
Offers good prices and an easy-to-use website.
“Good prices and easy to use website”
Nice products, but collecting deliveries in-store is a hassle.
“picking up delivery in the shop is a hassle”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HEMA is a Dutch retail chain and online shop selling everyday household items, stationery, clothing and small gifts. The brand operates physical stores alongside an e-commerce platform serving customers across several European markets. Consumers typically search HEMA reviews for product range, pricing, delivery performance and customer service experiences.