Customers often praise HEMA for solid product quality, good prices, and helpful staff in stores. Several reviews mention delivery delays, unanswered messages, and missing details on online product pages. A few customers report billing mistakes, items arriving damaged, or poor finishing on certain products.
Examples from available reviews (Oct 2017 – Mar 2026).
Customer service replied after three weeks with incorrect product information.
“There's NO weight or sizing info on their product pages”
Fast, free delivery and very good quality products.
“Very good quality products.”
Company charged renewal despite cancellation and provides no refund.
“They on their own knowing that I had requested not to renew charged my card.”
Offers good prices and an easy-to-use website.
“Good prices and easy to use website”
Many reviews praise store staff for being friendly and helpful. Some service issues show up on the admin side, including one review that reports an unauthorised renewal charge.
Reviewers often point to good prices and strong value for everyday purchases. Alongside the price comments, the online shop is described as easy to use.
Customers describe the website as straightforward and the ordering process as secure. Several reviews mention problems with delivery partners and click-and-collect, which can make pickups difficult at times.
Many buyers say the quality is good and finishes meet expectations for everyday items. Several reviews flag specific issues: items arriving damaged, packaging that is too large or not protective enough, and one report of a poorly finished cake.
Multiple reviews mention late or missing replies, missing size or weight details on product pages, and emails about orders going unanswered. A smaller number of reviews report quick responses and refund offers for damaged items.
Reviews split between positive store visits and product satisfaction, and negative experiences linked to delivery and poor communication. Some customers receive refunds or solutions, but outcomes vary across reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Cake had poor finishing and fondant; initially offered only half refund.
“very bad finishing around the cake”
Customer service replied after three weeks with incorrect product information.
“There's NO weight or sizing info on their product pages”
Company charged renewal despite cancellation and provides no refund.
“They on their own knowing that I had requested not to renew charged my card.”
Pleasant shop with good staff service, though one branch closed.
“Always received quality customer service from staff.”
Items were good but packaging was oversized and inadequately protected.
“Box much too big for my items”
Order delayed three weeks and emails went unanswered; item removed.
“I placed my order three weeks ago and still isn’t here”
Fast, free delivery and very good quality products.
“Very good quality products.”
Ordering is safe but deliveries can be problematic due to DHL.
“might need to fight a bit with DHL to actually get your parcel.”
Some items arrived damaged but support promptly offered a refund.
“they promptly replied to my issue and offered to refund the money.”
I recently came across the HEMA online shop and I must say that I am thoroughly impressed with their offerings. From household essentials to personal care items, one can find everything they need for daily use on this platform.
The first thing that stood out to me was the extensive range of products available at competitive prices. The quality of each product is commendable, making it a joy to use them in my day-to-day life.
Furthermore, the website is easy to navigate and user-friendly. Placing an order is hassle-free and delivery times are prompt - ensuring customer satisfaction and convenience.
What's more, HEMA regularly introduces new items, which keeps things interesting and ensures customers have access to trending products.
Overall, my experience with HEMA has been excellent! The top-notch products coupled with great service means that it's a brand worth exploring!
Offers good prices and an easy-to-use website.
“Good prices and easy to use website”
Nice products, but collecting deliveries in-store is a hassle.
“picking up delivery in the shop is a hassle”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HEMA is a retail chain selling everyday household items, stationery, basic clothing, cosmetics, and food. It runs both physical shops and an online store, with home delivery and click-and-collect. HEMA mainly sells its own-brand range aimed at everyday use at affordable prices. Product pages usually show photos and descriptions so customers can compare items before buying.