Reviews Analysed
20
We Collect & Analyse Reviews
Heidi Klein
Experiences & Reviews
Heidi Klein is a British luxury swimwear and resort-wear brand that designs and sells bikinis, swimsuits, cover-ups and summer dresses. The brand operates an online store and is also stocked by third‑party retailers; products are positioned at a premium price point. Consumers searching for reviews typically look for feedback on product quality, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
18d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Most reviewers report delayed or missing refunds and difficulties completing returns; a small number describe helpful, proactive fixes from customer service.
Share
Weak
26%
💰
Value for money
Several reviewers describe the brand as expensive and question value when refunds are slow or returns incur costs.
Share
Weak
6%
⚡
User experience
Few reviewers comment on UX: some praise fast delivery, while others criticise the online returns portal and lengthy refund processing.
Share
Mixed
4%
🔧
Product quality
Many reviewers praise the swimwear's quality, fit and durability; a minority report inconsistent sizing between items.
Share
Strong
12%
📞
Communication
Frequent complaints about slow or no email replies and busy phone lines; a minority praise polite, helpful staff who resolve issues.
Share
Weak
24%
⭐
Overall experience
Overall impressions split: product quality is often commended, but recurring refund and communication failures leave many customers dissatisfied.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Impossible to get refund
"Great bikinis but has been chasing a refund since March! Said it was refunded in June but still not showing up on my account and..."
Katarina Ladd
Trustpilot
Sep 30, 2025
Featured for: Chasing refund since March
Perfect customer service
"Heidi Kleins customer service team really are second to none. I contacted them when the clasp of my bikini snapped. Despite the bikini not even being..."
Katie Matthews
Trustpilot
Sep 30, 2025
Featured for: Positive customer-service resolution
Lovely items but refund policy lets the company down
"Heidi Klein swimwear is lovely and some of the best I have purchased but the amount of time it takes for a refund to be processed lets the company dow..."
Quinn
Trustpilot
Sep 30, 2025
Featured for: Product praised; refund policy criticised
OVERPRICED /REFUNDS TAKE AGES
"overpriced and refunds are deliberately dela..."
david
Trustpilot
Sep 30, 2025
Featured for: Calls product overpriced; refunds delayed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Donna
trustpilot.com
Sep 30, 2025
Still waiting for refund
I wish I'd read the reviews before I purchased. I am also still waiting for a refund. I had an email to say they had processed the refund 16 days afte...
G
Gail
trustpilot.com
Sep 30, 2025
I have just returned a dress that was…
I have just returned a dress that was not suitable and after 10 day...
Q
Quinn
trustpilot.com
Sep 30, 2025
Lovely items but refund policy lets the company down
Heidi Klein swimwear is lovely and some of the best I have purchased but the amount of time it takes for a refund to be processed lets the company dow...
K
Katie Matthews
trustpilot.com
Sep 30, 2025
Perfect customer service
Heidi Kleins customer service team really are second to none. I contacted them when the clasp of my bikini snapped. Despite the bikini not even being...
P
Pat
trustpilot.com
Sep 30, 2025
An organisation who clearly care about their customers
Quite the best customer service I’ve exp...
A
Alice
trustpilot.com
Sep 30, 2025
Heidi klein have still not refunded me…
Heidi klein have still not refunded me after a month! They have sent a recieved swimsuit return email and several emails to them and no reply!!! They...
K
Katarina Ladd
trustpilot.com
Sep 30, 2025
Impossible to get refund
Great bikinis but has been chasing a refund since March! Said it was refunded in June but still not showing up on my account and...
C
Consumer
trustpilot.com
Sep 30, 2025
Love my bikinis
I’ve bought and worn HK bikinis for years, great bikinis and last well. I’ve never had to return one s...
L
Lisa
trustpilot.com
Sep 30, 2025
Gorgeous good quality swimwear
I absolutely love Heidi Klein's products. I've had their swimwear for years and have recently tried some of their dresses - gorgeous fit and outstandi...
M
MariaS
trustpilot.com
Sep 30, 2025
Great experience
I've been a fan of Heidi Klein swimwear for many years, and I'm truly surprised by the negative reviews here. My experience with them has been nothing...
M
Mel xx C
trustpilot.com
Sep 30, 2025
15 days for a refund?
I really want to know why it’s going to take 15 days to receive...
J
Joanna Brown
trustpilot.com
Sep 30, 2025
Warning refunds can take up to 1 month
If you a returning items to Heidi Klein please be aware that it can take more than three - four weeks for you to receive a refund. Unlike Melissa Ob w...
R
Rachel Partridge
trustpilot.com
Sep 30, 2025
Really poor customer service for…
Really poor customer service for returns. Having has to pay £5 to return the item I am still wearing for a refund even though they...
A
Alison
trustpilot.com
Sep 30, 2025
Shocking they don’t refund your money…
Shocking they don’t refund your money as promised...
d
david
trustpilot.com
Sep 30, 2025
OVERPRICED /REFUNDS TAKE AGES
overpriced and refunds are deliberately dela...
D
DEE LAHIRI
trustpilot.com
Sep 30, 2025
Dodgy returns...
Was interested to read the other reviews. Same experience - returned two bikinis online - didn't automatically get the money back, had to chase and re...
V
Vanessa Gartell
trustpilot.com
Sep 30, 2025
For a luxury brand with an expensive…
For a luxury brand with an expensive price point, their service, delivery and refund policy can at best be described as very slow. I bought a swimsuit...
J
JC
trustpilot.com
Sep 30, 2025
Had ro chase refund twice
Swimwear is good quality however the sizing is inconsistent which makes online shopping difficult. I have made 2 online orders with Heidi Klein and on...
M
Miriam Ripley
trustpilot.com
Sep 30, 2025
Still waiting for a refund.
Still waiting for a refund....
d
diana griffin
trustpilot.com
Sep 30, 2025
Again the same issue as below
Again the same issue as below. I like the products but the customer service is dreadful and the sly way they do everything to avoid refunding you is b...
Conclusion
Reviews show consistent praise for Heidi Klein’s product quality, fit and durability, with multiple customers calling the swimwear gorgeous. However, many reviewers report problems with returns and refund timings, frequently referencing delays beyond the stated 15 working days and difficulty contacting support. A minority of customers report very positive service experiences where issues were resolved and replacement parts or refunds were provided promptly. If you prioritise product quality, these reviews are positive, but if you want fast, reliable after‑sales service consider buying in‑store or via alternative stockists to reduce the risk of lengthy direct returns.