Reviews show consistent praise for Heidi Klein’s product quality, fit and durability, with multiple customers calling the swimwear gorgeous. However, many reviewers report problems with returns and refund timings, frequently referencing delays beyond the stated 15 working days and difficulty contacting support. A minority of customers report very positive service experiences where issues were resolved and replacement parts or refunds were provided promptly. If you prioritise product quality, these reviews are positive, but if you want fast, reliable after‑sales service consider buying in‑store or via alternative stockists to reduce the risk of lengthy direct returns.
Examples from available reviews (Aug 2017 – Feb 2026).
Customer hasn't received a promised refund and can't contact support.
“Great bikinis but has been chasing a refund since March!”
Excellent customer service replaced a broken bikini free of charge.
“Heidi Kleins customer service team really are second to none.”
Customer likes the swimwear but the refund policy is slow.
“refund policy lets the company down”
Reviewer claims products are overpriced and refunds are deliberately delayed.
“overpriced and refunds are deliberately delayed to keep your money in their bank account”
Most reviewers report delayed or missing refunds and difficulties completing returns; a small number describe helpful, proactive fixes from customer service.
Several reviewers describe the brand as expensive and question value when refunds are slow or returns incur costs.
Few reviewers comment on UX: some praise fast delivery, while others criticise the online returns portal and lengthy refund processing.
Many reviewers praise the swimwear's quality, fit and durability; a minority report inconsistent sizing between items.
Frequent complaints about slow or no email replies and busy phone lines; a minority praise polite, helpful staff who resolve issues.
Overall impressions split: product quality is often commended, but recurring refund and communication failures leave many customers dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (13) · Quotes shortened · As of: February 2026
Customer still waiting for a refund beyond the expected timeframe.
“still no actual refund.”
Customer still awaiting a refund ten days after returning a dress.
“still waiting for a refund.”
Customer likes the swimwear but the refund policy is slow.
“refund policy lets the company down”
Excellent customer service replaced a broken bikini free of charge.
“Heidi Kleins customer service team really are second to none.”
Reviewer describes very good customer service experience.
“Quite the best customer service I’ve experienced in years from any organisation.”
Customer reports no refund or response after a month.
“Heidi klein have still not refunded me after a month!”
Customer hasn't received a promised refund and can't contact support.
“Great bikinis but has been chasing a refund since March!”
Customer praises bikini durability and frequent compliments received.
“great bikinis and last well.”
Reviewer praises fit, outstanding quality and helpful customer service.
“gorgeous fit and outstanding quality.”
Longtime fan praises exceptional service, quick delivery and products.
“My experience with them has been nothing short of exceptional!”
Reviewer questions why refunds take fifteen days or longer.
“why it’s going to take 15 days to receive a refund???”
Reviewer warns refunds can take over three to four weeks.
“it can take more than three - four weeks for you to receive a refund.”
Customer criticises returns charges and lengthy 15-day refund timeframe.
“Really poor customer service for returns.”
Reviewer says company fails to refund within the promised fifteen days.
“Shocking they don’t refund your money as promised within 15 days .”
Reviewer claims products are overpriced and refunds are deliberately delayed.
“overpriced and refunds are deliberately delayed to keep your money in their bank account”
Customer had to chase refunds and suspects deliberate delay policy.
“didn't automatically get the money back, had to chase and remind..”
Luxury brand criticised for slow service, delivery and refunds.
“their service, delivery and refund policy can at best be described as very slow.”
Swimwear good quality but customer had to chase refunds twice.
“I have made 2 online orders with Heidi Klein and on both occasions I have had to chase the company to isue my refund.”
Customer still waiting for a refund and advises not to buy.
“Still waiting for a refund.”
Customer reports delayed refunds and poor, evasive customer service.
“Product returned and acknowledge 2nd June so 21days to refund.”
Customer upset company refused to honour an old credit note.
“Not prepared to Honour an old credit note because the codes have changed;”
Reviewer says material, construction and fit are poor and overpriced.
“material, construction and fit are atrocious,”
Reviewer praises the reversible bikini quality and very fast delivery.
“Jättefin montserrat reversible bikini, bra kavalite , supersnabb leverans . Kan inte bli bättre 👍”
Customer experienced unfulfilled order and a delayed promised refund.
“no product left, after inquiry then state to refund you after 10 days”
Reviewer warns returns go unacknowledged and refunds require chasing.
“they do not acknowledge returns, they don't refund unless you chase them”
Longtime customer received no refund despite returns being confirmed.
“still no refund (6/2/20)”
Reviewer describes the returns process as a nightmare and unprofessional.
“Returns a nightmare!!!”
Products praised but customer service requires repeated chasing for refunds.
“customer service is terrible!!”
Reviewer reports no response for refunds and poor bag quality.
“Hopeless when it comes to refunds.”
In-store purchase was faulty and refund still awaited after weeks.
“Appalling service in store”
Customer waited weeks after return delivery without receiving a refund.
“I still have not received a refund.”
Refunds took over thirty days and required multiple phone calls.
“Took over 30 days and multiple phone calls to receive a refund (still waiting).”
Reviewer states the swimwear is good quality and attractive.
“good quality and attractive swimwear.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heidi Klein is a British luxury swimwear and resort-wear brand that designs and sells bikinis, swimsuits, cover-ups and summer dresses. The brand operates an online store and is also stocked by third‑party retailers; products are positioned at a premium price point. Consumers searching for reviews typically look for feedback on product quality, returns and customer service performance.