Many reviews praise the swimwear’s fit, build quality, and durability. The largest theme, though, is delayed, missing, or slow refunds and returns that customers say required repeated chasing. A smaller group describes fast, helpful support and occasional free replacements. Overall sentiment splits between strong approval of the products and major frustration with returns.
Examples from available reviews (Aug 2017 – Mar 2026).
Customer still waiting for a refund beyond the expected timeframe.
“still no actual refund.”
Excellent customer service replaced a broken bikini free of charge.
“Heidi Kleins customer service team really are second to none.”
Customer praises bikini durability and frequent compliments received.
“great bikinis and last well.”
Reviewer says material, construction and fit are poor and overpriced.
“material, construction and fit are atrocious,”
Reviews often mention refunds taking weeks or never arriving, and returns that are not acknowledged unless customers follow up. Several people say they had to contact the company multiple times to get a refund. A smaller number report quick, helpful support and replacements that worked out.
Some reviewers call the products expensive, especially when refunds drag on or returns come with charges. Others point to durability and fit as reasons the items can feel worth the price. A limited set of reviews suggests the delays are deliberate.
Several reviewers highlight fast delivery and an easy fit when buying. Many others describe a tough returns process and refund issues that stay unresolved, which hurts the experience after purchase. Complaints about in-store service appear occasionally but less often.
Many reviews praise the swimwear for fit, construction, longevity, and reversible styles. A smaller group reports poor material, fit, or build on specific items. Positive quality feedback shows up consistently across different purchases.
Many reviewers say they got no reply or vague responses after sending items back, and had to keep reaching out. Some note that returns are acknowledged inconsistently and that promised refund timeframes are missed. A few mention polite, effective communication, but it is less common.
Sentiment is sharply split: high ratings for product quality versus low ratings tied to returns and refunds. The main negative thread is operational, focused on how refunds and returns are handled. Positive experiences centre on design, fit, and durability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (13) · Quotes shortened · As of: March 2026
Customer still waiting for a refund beyond the expected timeframe.
“still no actual refund.”
Customer still awaiting a refund ten days after returning a dress.
“still waiting for a refund.”
Customer likes the swimwear but the refund policy is slow.
“refund policy lets the company down”
Excellent customer service replaced a broken bikini free of charge.
“Heidi Kleins customer service team really are second to none.”
Reviewer describes very good customer service experience.
“Quite the best customer service I’ve experienced in years from any organisation.”
Customer reports no refund or response after a month.
“Heidi klein have still not refunded me after a month!”
Customer hasn't received a promised refund and can't contact support.
“Great bikinis but has been chasing a refund since March!”
Customer praises bikini durability and frequent compliments received.
“great bikinis and last well.”
Reviewer praises fit, outstanding quality and helpful customer service.
“gorgeous fit and outstanding quality.”
Longtime fan praises exceptional service, quick delivery and products.
“My experience with them has been nothing short of exceptional!”
Reviewer questions why refunds take fifteen days or longer.
“why it’s going to take 15 days to receive a refund???”
Reviewer warns refunds can take over three to four weeks.
“it can take more than three - four weeks for you to receive a refund.”
Customer criticises returns charges and lengthy 15-day refund timeframe.
“Really poor customer service for returns.”
Reviewer says company fails to refund within the promised fifteen days.
“Shocking they don’t refund your money as promised within 15 days .”
Reviewer claims products are overpriced and refunds are deliberately delayed.
“overpriced and refunds are deliberately delayed to keep your money in their bank account”
Customer had to chase refunds and suspects deliberate delay policy.
“didn't automatically get the money back, had to chase and remind..”
Luxury brand criticised for slow service, delivery and refunds.
“their service, delivery and refund policy can at best be described as very slow.”
Swimwear good quality but customer had to chase refunds twice.
“I have made 2 online orders with Heidi Klein and on both occasions I have had to chase the company to isue my refund.”
Customer still waiting for a refund and advises not to buy.
“Still waiting for a refund.”
Customer reports delayed refunds and poor, evasive customer service.
“Product returned and acknowledge 2nd June so 21days to refund.”
Customer upset company refused to honour an old credit note.
“Not prepared to Honour an old credit note because the codes have changed;”
Reviewer says material, construction and fit are poor and overpriced.
“material, construction and fit are atrocious,”
Reviewer praises the reversible bikini quality and very fast delivery.
“Jättefin montserrat reversible bikini, bra kavalite , supersnabb leverans . Kan inte bli bättre 👍”
Customer experienced unfulfilled order and a delayed promised refund.
“no product left, after inquiry then state to refund you after 10 days”
Reviewer warns returns go unacknowledged and refunds require chasing.
“they do not acknowledge returns, they don't refund unless you chase them”
Longtime customer received no refund despite returns being confirmed.
“still no refund (6/2/20)”
Reviewer describes the returns process as a nightmare and unprofessional.
“Returns a nightmare!!!”
Products praised but customer service requires repeated chasing for refunds.
“customer service is terrible!!”
Reviewer reports no response for refunds and poor bag quality.
“Hopeless when it comes to refunds.”
In-store purchase was faulty and refund still awaited after weeks.
“Appalling service in store”
Customer waited weeks after return delivery without receiving a refund.
“I still have not received a refund.”
Refunds took over thirty days and required multiple phone calls.
“Took over 30 days and multiple phone calls to receive a refund (still waiting).”
Reviewer states the swimwear is good quality and attractive.
“good quality and attractive swimwear.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heidi Klein is a British designer label focused on women’s swimwear and resort wear. It sells bikinis, one-piece swimsuits, and beach accessories. Items are available through the brand’s website and selected international stockists. The site includes size guides, care information, and delivery details. Customers can reach the company via online support channels for order and returns questions.