Customer feedback is largely positive on delivery speed, packaging and the range of curated supplements; many reviewers note fast, helpful responses and occasional personal touches such as handwritten thank‑you notes. Common positives include two‑day delivery in some cases, free gifts with orders and reliable sealed products. Recurring negatives relate to discount code failures, upselling during checkout, automated replies and a few refund or account‑closure disputes (one reviewer escalated a PayPal dispute before resolution). If you prioritise fast shipping and a curated product selection, reviews suggest Healf performs well; if you are sensitive about subscription management, refunds or discount reliability, check the returns and payment policies carefully before buying.
Examples from available reviews (Sep 2025 – Feb 2026).
Refund and account deletion were delayed and communication was inconsistent.
“I feel unsettled with this company having my details.”
Repeat customer praises excellent service, product range, and quality.
“Such a good product range, such lovely customer service”
Automated discount system repeatedly failed and caused frustration.
“discounts over and over that didn't work.”
Item missing and customer had to chase, receiving impersonal responses.
“it felt like the response was done by AI not a human.”
Most reviewers praise fast delivery, careful packaging and helpful service; a small number report missed items, refund delays or account‑management problems.
Several reviewers highlight competitive prices, discounts and free gifts; a minority experienced non‑working discount codes or found upselling intrusive.
Many users describe a smooth website and checkout, while some report confusing discount flows, intrusive upselling or automated replies during issues.
Reviewers commonly report sealed, intact parcels and trusted, curated products; a few noted occasional defects that were subsequently replaced.
Communication is often described as prompt and personal (even handwritten notes by the founder); several reviews cite automated or unanswered messages in problem cases.
Most reviewers report a positive overall experience with quick delivery, good product range and responsive support; a minority report refund or account‑closure issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Great customer service, fast delivery, and excellent products.
“Amazing customer service, fast delivery, brilliant products”
Happy with product, best price found, prompt delivery and packaging.
“Prompt delivery and classy packaging.”
Product helped raise low blood pressure despite salty taste.
“this does it big time”
Quick delivery and satisfaction with the products.
“Quick delivery, very happy with the products.”
Wide product selection, suitable items for family and good service.
“Also great customer service and making sure their customers needs are satisfied.”
Noise blocker reduced some sounds but caused ear discomfort when sleeping.
“when sleeping in them hurt my ears.”
Excellent customer service, fast delivery and quality products.
“Excellent customer service, speedy delivery and quality products!”
Great products, excellent delivery, and good customer service.
“Great Products, amazing delivery and very good customer services.”
Product arrived quickly in great condition; wide selection available.
“My product arrived fast and in a great condition.”
Fast delivery, good condition products and affordable prices.
“Fast delivery products in good condition and prices are affordable”
Good service and quick delivery; product not yet used.
“Good service, quick delivery.”
Product helped relieve migraine pain and was delivered quickly.
“helped relieve some of the pain”
Seamless experience with reliable delivery and consistently good products.
“The experience is seamless, delivery is reliable”
Recently started fish oil and finds capsules easy to take.
“Only just started the wild Alaskan fish oil”
Healf team provided very good communication.
“Very good communication by the Healf team.”
Easy ordering and satisfied with the pure organic raw honey.
“Love how easy it was to order pure organic raw honey from your company.”
Product arrived quickly and was offered at a good price.
“Quick delivery and a good price”
Speedy delivery, accessible website and well-packaged items.
“Speedy delivery, great and accessible website and well packaged”
Offers good products and fair shipping to mainland Europe without surprises.
“you don't have to pay extra costs when the package arrives.”
Quick delivery and smooth ordering with no issues.
“Quick delivery and no issues with ordering”
Refund and account deletion were delayed and communication was inconsistent.
“I feel unsettled with this company having my details.”
Repeat customer praises excellent service, product range, and quality.
“Such a good product range, such lovely customer service”
Automated discount system repeatedly failed and caused frustration.
“discounts over and over that didn't work.”
Company provides quality products and quick, efficient customer service.
“customer service which sets them apart.”
Offers competitive prices, reputable products, and occasional free gifts.
“Healf is becoming the UK equivalent of iHerb for supplements”
Parcel arrived on time and intact.
“Parcel arrived on time and intact.”
Smooth website UX, fast two-day delivery and prompt communication.
“Order arrived in 2 business days, with impeccable packaging”
Positive ecommerce experience with great UX and good service.
“This is ecommerce like it should be!”
Item missing and customer had to chase, receiving impersonal responses.
“it felt like the response was done by AI not a human.”
Ordering was easy and delivery was fast.
“Easy ordering and fast delivery!”
Helpful support resolved issue quickly and delivered to the Middle East.
“Very helpful, quick resolution to an issue (my mistake)”
Well packaged and curated selection, but limited accountability for consumables.
“Healf isn’t helpful, and does not take accountability for that.”
Attentive, quick customer service provided by a team rather than automated messages.
“It's very assuring knowing you are speaking to a team rather than automated messages.”
Found needed product and obtained a good deal.
“I found what I needed and got a good deal too!”
First-time order was easy and product arrived quickly.
“First time ordering from Healf and it was super easy”
Quick delivery and items matched their description.
“quick delivery and items as in the descriiption”
Customer complains about excessive upselling.
“Too much up selling - much too much”
Products arrived sealed, on time, and securely packaged.
“Healf delivered on time and provided secure products.”
Defective item was replaced promptly with clear communication.
“replaced item without fuss, great communication, fast delivery.”
Customer praises product selection and enjoyable newsletter.
“Great selection of products and amazing newsletter!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Healf is a UK-based online retailer focused on vitamins, supplements and health-related products sold through its e-commerce site. The business operates an online shop, email newsletter and ships orders domestically and to some international destinations. Consumers researching Healf typically look for product selection, delivery performance and customer-service responsiveness.