Reviews Analysed
20
We Collect & Analyse Reviews
Healf
Experiences & Reviews
Healf is a UK-based online retailer focused on vitamins, supplements and health-related products sold through its e-commerce site. The business operates an online shop, email newsletter and ships orders domestically and to some international destinations. Consumers researching Healf typically look for product selection, delivery performance and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
29d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers praise fast delivery, careful packaging and helpful service; a small number report missed items, refund delays or account‑management problems.
Share
Strong
24%
💰
Value for money
Several reviewers highlight competitive prices, discounts and free gifts; a minority experienced non‑working discount codes or found upselling intrusive.
Share
Mixed
6%
⚡
User experience
Many users describe a smooth website and checkout, while some report confusing discount flows, intrusive upselling or automated replies during issues.
Share
Mixed
9%
🔧
Product quality
Reviewers commonly report sealed, intact parcels and trusted, curated products; a few noted occasional defects that were subsequently replaced.
Share
Strong
16%
📞
Communication
Communication is often described as prompt and personal (even handwritten notes by the founder); several reviews cite automated or unanswered messages in problem cases.
Share
Mixed
16%
⭐
Overall experience
Most reviewers report a positive overall experience with quick delivery, good product range and responsive support; a minority report refund or account‑closure issues.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
The company that kills you with kindness emails to hide incompetence
"Following the review below that I actually removed because Healf asked and they resent free product. I still feel uneasy with my account still activat..."
Grace Carmen-Davis
Trustpilot
Sep 30, 2025
Featured for: detailed refund and account complaint
I’ve done 4 orders from HEALF and love…
"I’ve done 4 orders from HEALF and love them so far. Such a good product range, such lovely customer service, really efficient, great prices and deals..."
Skyla Godwin-Rowland
Trustpilot
Sep 30, 2025
Featured for: repeat positive orders praising service
Totally totally frustrated
"Totally, totally frustrated by HEALF's discount system. I have wasted so much time and effort. They have a tag line 'Wellbeing needn't be complicated'..."
Rob Canniff
Trustpilot
Sep 30, 2025
Featured for: discount code failure and automation
You missed an item and didn't tell me…
"You missed an item and didn't tell me what you was doing with it i had to chase you lot up and once I did i didn't even get an apology it was it felt..."
Rhys Dodman
Trustpilot
Sep 30, 2025
Featured for: missed item and impersonal response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
G
Grace Carmen-Davis
trustpilot.com
Sep 30, 2025
The company that kills you with kindness emails to hide incompetence
Following the review below that I actually removed because Healf asked and they resent free product. I still feel uneasy with my account still activat...
S
Skyla Godwin-Rowland
trustpilot.com
Sep 30, 2025
I’ve done 4 orders from HEALF and love…
I’ve done 4 orders from HEALF and love them so far. Such a good product range, such lovely customer service, really efficient, great prices and deals...
R
Rob Canniff
trustpilot.com
Sep 30, 2025
Totally totally frustrated
Totally, totally frustrated by HEALF's discount system. I have wasted so much time and effort. They have a tag line 'Wellbeing needn't be complicated'...
C
C Goodall
trustpilot.com
Sep 30, 2025
An excellent company!
Healf is a great company - excellent range of quality products yet it's their customer service which...
M
Myriam
trustpilot.com
Sep 30, 2025
Healf is becoming the UK equivalent of…
Healf is becoming the UK equivalent of iHerb for supplements and health products. It offers some good prices and good discounts at times, and it's imp...
J
Joy Warren
trustpilot.com
Sep 30, 2025
Parcel arrived on time and intact.
Parcel arrived on...
F
Fernando Saturno
trustpilot.com
Sep 30, 2025
Great customer experience and fast delivery
The shopping/checkout UI experience on the website was great. Order arrived in 2 business days, with impeccable pac...
G
Gus
trustpilot.com
Sep 30, 2025
This is ecommerce like it should be
This is ecommerce like it should be! Great...
R
Rhys Dodman
trustpilot.com
Sep 30, 2025
You missed an item and didn't tell me…
You missed an item and didn't tell me what you was doing with it i had to chase you lot up and once I did i didn't even get an apology it was it felt...
S
Shirley
trustpilot.com
Sep 30, 2025
Great!
Easy ordering and fas...
A
Andrew Reeve
trustpilot.com
Sep 30, 2025
Very helpful
Very helpful, quick resolution to an issue (my...
c
chiaseedtk
trustpilot.com
Sep 30, 2025
Always very well packaged and good…
Always very well packaged and good delivery. I love the variety of different brands you can choose from, and trust that they are well curated and sele...
K
Klaudia Moczulska
trustpilot.com
Sep 30, 2025
Setting a new standard
Best customer service I have crossed so far - I say that as somebody who also works in customer service. It's very assuring knowing y...
S
Shruti Jain
trustpilot.com
Sep 30, 2025
Great products and delivbery
I found what I needed a...
R
Ruby
trustpilot.com
Sep 30, 2025
First time ordering from Healf, great experience!
First time ordering from Healf and it was super easy, had exactl...
M
Mrs b allen
trustpilot.com
Sep 30, 2025
good service
quick delivery and item...
M
Mark Davies
trustpilot.com
Sep 30, 2025
Too much up selling
Too much up selli...
J
Jodie
trustpilot.com
Sep 30, 2025
First time ordered
Items arrived sealed (as previously ordered from Amazon, the didn’t come sealed so was hesitan...
n
naheeda parveen
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. I bought and item which had a defect, possibly from packaging stage. Contacted customer service which replaced item...
V
Vanessa
trustpilot.com
Sep 30, 2025
Great selection of products and amazing…
Great selection of produc...
Conclusion
Customer feedback is largely positive on delivery speed, packaging and the range of curated supplements; many reviewers note fast, helpful responses and occasional personal touches such as handwritten thank‑you notes. Common positives include two‑day delivery in some cases, free gifts with orders and reliable sealed products. Recurring negatives relate to discount code failures, upselling during checkout, automated replies and a few refund or account‑closure disputes (one reviewer escalated a PayPal dispute before resolution). If you prioritise fast shipping and a curated product selection, reviews suggest Healf performs well; if you are sensitive about subscription management, refunds or discount reliability, check the returns and payment policies carefully before buying.