Many reviewers mention late, missing, or lost deliveries and weak after-sales support. Several say refunds took a long time after returns. Others report on-time delivery, helpful support, and products that match the website.
Examples from available reviews (Sep 2017 – Mar 2026).
Glasses undelivered after almost three months and poor customer service.
“Even after almost three months, the glasses were not delivered!!!”
Returned sunglasses and three months without refund or contact.
“it has been three months of trying to get my refund”
Consistently excellent purchases, on time and good quality.
“I always have an excellent experience with my purchases”
Affordable sunglasses with great quality, durable and quick delivery.
“Cheap prices for great quality sunglasses!”
Many reviews mention lost parcels, missing tracking, and shipping delays. Fewer describe problems being fixed, such as resending parcels through a different carrier. Several comments also note items arriving damaged and trouble getting cooperative help in those cases.
Many reviewers highlight low prices and say the products feel like good value. A few disagree, describing faulty or low-quality items on arrival. Positive value comments often point to expected durability and styling that matches the product pages.
Many customers say they got no confirmation email, no order number, or no tracking after paying. Others describe an easy order process, fast delivery, and comfortable sunglasses once the order arrives. The difference suggests checkout and fulfilment can vary widely.
Several complaints describe physical defects, including detached arms and items damaged on delivery. Other reviews say the products match the website images and hold up in regular use. Most fault reports focus on specific defects rather than overall design issues.
Many reviews describe email and ticket support as unresponsive, with messages going unanswered after purchase. Refund and return requests often mention little or no follow-up from support staff. A smaller number of reviews report helpful or fast replies.
Reviews split between unresolved delivery or refund problems and positive stories of dependable orders. This divide shows up across both five-star praise and one-star service failures. The overall pattern points to inconsistent fulfilment and after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Ordered during Black Friday with no response or delivery.
“Haven't received the glasses I ordered”
Placed an order in July and still not received.
“Still not received and being ignored.”
Glasses undelivered after almost three months and poor customer service.
“Even after almost three months, the glasses were not delivered!!!”
Ordered in July; tracking confused and parcel now lost.
“Parcel is now lost.”
Placed order over two weeks ago with no communication.
“I have had no communication with the company.”
Received faulty, low-quality sunglasses and ignored customer emails.
“Awful service , faulty product, ignored emails, low quality product .”
Returned items but refund refused and emails unanswered.
“NO CUSTOMER SERVICE AFTER SALE.”
Ordered three pairs and still waiting with no response.
“No Customer Service at all!!”
Returned sunglasses and waited four months without refund.
“it has been four months of trying to get my refund!”
Money taken but no confirmation, order number, or reply.
“no confirmation email, no order number, no reply from customer service”
Returned sunglasses and three months without refund or contact.
“it has been three months of trying to get my refund”
Ordered two months ago, not delivered; promised refund then silence.
“They offered me a refund which I accepted and then have heard nothing since”
Paid for delivery but received no tracking and missed holiday.
“I still haven't received anything and the summer holiday has been and gone.”
Customer support worsened with slow replies and unresolved issues.
“Shocking customer support, it's like they don't care”
Consistently excellent purchases, on time and good quality.
“I always have an excellent experience with my purchases”
Parcel stolen, Hawkers resent via DHL and resolved issue.
“they resent the parcel with DHL.”
Sunglasses arm detached and service reversed defect decision unfairly.
“One of the arms detached from the glasses”
Product arrived damaged after delay and company uncooperative.
“arrive battered and damaged”
Order delayed with no contact and customer blamed Brexit.
“no contact from them at all”
Ordered seven weeks ago with multiple contact attempts and silence.
“I have raised 3 tickets on their site, I have emailed their customer support”
I recently purchased a pair of sunglasses from Hawkers, and I must say that my experience was quite enjoyable. The whole process went smoothly, and the customer support team was very helpful in answering all my queries about their products.
When I visited their website, there were so many options to choose from regarding different styles, colours and materials suitable for everyone's taste. Once selecting a preferred option, payment methods were easily accessible making it easier for me to order the product promptly.
The delivery service provided by Hawkers was also impressive- prompt and delivered within the expected timeframe allowing me to try on my new pair of shades without delay. Lastly, what stood out most is the quality given how comfortable they sat on me as though tailored just for myself .
Overall
Brilliant sunglasses with reasonable prices, smooth delivery and good service.
“Brilliant sunglasses for reasonable prices.”
Bought two sunglasses that matched the website and got helpful support.
“they are exactly like they seemed in the website”
Affordable sunglasses with great quality, durable and quick delivery.
“Cheap prices for great quality sunglasses!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawkers is an online eyewear retailer selling sunglasses and optical accessories through its e-commerce site. Each product page lists details like frame styles and lens options. Customers order through the website and pick shipping options for their region. Support is handled through the site’s contact channels, including email and support tickets.