Reviews in this sample frequently describe late or missing deliveries and poor post-sale responsiveness, with several customers reporting long waits for refunds or needing to pursue chargebacks. Multiple reviewers report damaged or defective frames and inconsistent warranty or replacement handling. A minority of customers describe on-time delivery, satisfactory quality and a successful reshipment after a stolen parcel. If you are considering a purchase, keep order confirmations, tracking details and payment records and consider using a platform or payment method that offers buyer protection in case escalation is needed.
Examples from available reviews (Sep 2017 – Feb 2026).
Ordered during Black Friday with no response or delivery.
“Haven't received the glasses I ordered”
Ordered in July; tracking confused and parcel now lost.
“Parcel is now lost.”
Consistently excellent purchases, on time and good quality.
“I always have an excellent experience with my purchases”
Sunglasses arm detached and service reversed defect decision unfairly.
“One of the arms detached from the glasses”
Many reviewers report late, missing or lost deliveries and delayed or withheld refunds; a minority note prompt delivery or successful reshipments.
None of the sampled reviews provide clear comments on price fairness or value, so there is no reliable signal on value for money.
Some customers describe straightforward ordering and variety, while others report missing tracking, unexpected dispatch delays and poor post-sale support.
Several reviewers report damaged or defective frames and disputes over warranty or replacements; a smaller number describe satisfactory build and comfort.
Most reviews describe poor customer communication: unanswered emails, ignored tickets and inconsistent social media replies; a few note helpful responses.
Overall impressions in these reviews are predominantly negative due to unresolved orders and refunds, though a minority report positive, on-time experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Ordered during Black Friday with no response or delivery.
“Haven't received the glasses I ordered”
Placed an order in July and still not received.
“Still not received and being ignored.”
Glasses undelivered after almost three months and poor customer service.
“Even after almost three months, the glasses were not delivered!!!”
Ordered in July; tracking confused and parcel now lost.
“Parcel is now lost.”
Placed order over two weeks ago with no communication.
“I have had no communication with the company.”
Received faulty, low-quality sunglasses and ignored customer emails.
“Awful service , faulty product, ignored emails, low quality product .”
Returned items but refund refused and emails unanswered.
“NO CUSTOMER SERVICE AFTER SALE.”
Ordered three pairs and still waiting with no response.
“No Customer Service at all!!”
Returned sunglasses and waited four months without refund.
“it has been four months of trying to get my refund!”
Money taken but no confirmation, order number, or reply.
“no confirmation email, no order number, no reply from customer service”
Returned sunglasses and three months without refund or contact.
“it has been three months of trying to get my refund”
Ordered two months ago, not delivered; promised refund then silence.
“They offered me a refund which I accepted and then have heard nothing since”
Paid for delivery but received no tracking and missed holiday.
“I still haven't received anything and the summer holiday has been and gone.”
Customer support worsened with slow replies and unresolved issues.
“Shocking customer support, it's like they don't care”
Consistently excellent purchases, on time and good quality.
“I always have an excellent experience with my purchases”
Parcel stolen, Hawkers resent via DHL and resolved issue.
“they resent the parcel with DHL.”
Sunglasses arm detached and service reversed defect decision unfairly.
“One of the arms detached from the glasses”
Product arrived damaged after delay and company uncooperative.
“arrive battered and damaged”
Order delayed with no contact and customer blamed Brexit.
“no contact from them at all”
Ordered seven weeks ago with multiple contact attempts and silence.
“I have raised 3 tickets on their site, I have emailed their customer support”
I recently purchased a pair of sunglasses from Hawkers, and I must say that my experience was quite enjoyable. The whole process went smoothly, and the customer support team was very helpful in answering all my queries about their products.
When I visited their website, there were so many options to choose from regarding different styles, colours and materials suitable for everyone's taste. Once selecting a preferred option, payment methods were easily accessible making it easier for me to order the product promptly.
The delivery service provided by Hawkers was also impressive- prompt and delivered within the expected timeframe allowing me to try on my new pair of shades without delay. Lastly, what stood out most is the quality given how comfortable they sat on me as though tailored just for myself .
Overall
Brilliant sunglasses with reasonable prices, smooth delivery and good service.
“Brilliant sunglasses for reasonable prices.”
Bought two sunglasses that matched the website and got helpful support.
“they are exactly like they seemed in the website”
Affordable sunglasses with great quality, durable and quick delivery.
“Cheap prices for great quality sunglasses!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawkers is a Spanish eyewear company founded in 2013 that primarily sells sunglasses direct-to-consumer through its e-commerce site and retail partners. The brand is known for fashion-oriented, affordable sunglasses and for using online channels and social media to market collections. Hawkers ships internationally and has used a mix of carriers and marketplace listings in different regions. This context helps consumers searching reviews understand the company model and where delivery or after-sales issues might arise.