Reviews Analysed
21
We Collect & Analyse Reviews
Hawkers
Experiences & Reviews
Hawkers is a Spanish eyewear company founded in 2013 that primarily sells sunglasses direct-to-consumer through its e-commerce site and retail partners. The brand is known for fashion-oriented, affordable sunglasses and for using online channels and social media to market collections. Hawkers ships internationally and has used a mix of carriers and marketplace listings in different regions. This context helps consumers searching reviews understand the company model and where delivery or after-sales issues might arise.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviewers report late, missing or lost deliveries and delayed or withheld refunds; a minority note prompt delivery or successful reshipments.
Share
Weak
28%
💰
Value for money
None of the sampled reviews provide clear comments on price fairness or value, so there is no reliable signal on value for money.
Share
Mixed
0%
⚡
User experience
Some customers describe straightforward ordering and variety, while others report missing tracking, unexpected dispatch delays and poor post-sale support.
Share
Mixed
9%
🔧
Product quality
Several reviewers report damaged or defective frames and disputes over warranty or replacements; a smaller number describe satisfactory build and comfort.
Share
Weak
8%
📞
Communication
Most reviews describe poor customer communication: unanswered emails, ignored tickets and inconsistent social media replies; a few note helpful responses.
Share
Weak
27%
⭐
Overall experience
Overall impressions in these reviews are predominantly negative due to unresolved orders and refunds, though a minority report positive, on-time experiences.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Avoid
"Ordered during Black Friday, other then confirming order no further correspondence. Haven't received the glasses I ordered It's been nearly 2 months H..."
Craig
Trustpilot
Sep 30, 2025
Featured for: undelivered, no responses
Ordered on 05/07/2023 no parcel 1 month later…
"Ordered on 05/07/2023. Didn’t receive any tracking info. 17/05/2023 received a tracking link (in Spanish) tracking info had not changed since 10/07/20..."
Sophie Lines
Trustpilot
Sep 30, 2025
Featured for: detailed tracking and lost parcel
I always have an excellent experience…
"I always have an excellent experience with my purchase..."
Gloria Elena
Trustpilot
Sep 30, 2025
Featured for: consistent positive on-time quality
Really bad experience
"Really bad experience. I bought sunglasses this summer. One of the arms detached from the glasses when walking at the street (not touching the glasses..."
tortuguita veloz
Trustpilot
Sep 30, 2025
Featured for: defect then inconsistent response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Craig
trustpilot.com
Sep 30, 2025
Avoid
Ordered during Black Friday, other then confirming order no further correspondence. Haven't received the glasses I ordered It's been nearly 2 months H...
V
Vicky N
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. Placed an order in Ju...
T
Tomislav Šintić
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY Even after almost three months, the...
S
Sophie Lines
trustpilot.com
Sep 30, 2025
Ordered on 05/07/2023 no parcel 1 month later…
Ordered on 05/07/2023. Didn’t receive any tracking info. 17/05/2023 received a tracking link (in Spanish) tracking info had not changed since 10/07/20...
O
Orla Greene
trustpilot.com
Sep 30, 2025
Very Poor Customer Service
I have placed an order for two pairs of sunglasses, over two weeks ago, I have had no communication with the company. I completed two contact forms, I...
g
glyn ricketts
trustpilot.com
Sep 30, 2025
Awful service
Awful service , faulty product, ignored emails, low quality product . I’m ab...
K
Kirsty Fleming
trustpilot.com
Sep 30, 2025
TERRIBLE CUSTOMER SERVICE
TERRIBLE. NO CUSTOMER SERVICE AFTER SALE. RETURNED MUTIPLE ITEMS WITHIN A WEEK AND T...
L
Liz
trustpilot.com
Sep 30, 2025
No Customer Service at all!
No Customer Service at all!! Ordered 3 pairs of sunglasses at the end of November, still waiting for them. No response at all from there Customer Serv...
I
Isabel Pereira
trustpilot.com
Sep 30, 2025
JUST AWFUL
JUST AWFUL! Returned my sunglasses and it has been four months of trying to get my refund! They are terrible at replying, say they wi...
B
Brendan Long
trustpilot.com
Sep 30, 2025
No response
Made a purchase for $160, no confirmation email, no order number, no reply from customer service but money has...
M
Mark
trustpilot.com
Sep 30, 2025
Utterly dreadful
Utterly dreadful. Returned my sunglasses and it has been three months of trying to get my refund, but...
T
Toby
trustpilot.com
Sep 30, 2025
Worst customer service ever
To be honest if I could give a score of zero then I would. I ordered a pair of sunglasses 2 months ago. Not arrived. Barely a response from customer s...
D
David
trustpilot.com
Sep 30, 2025
Hopeless
Like other reviewers I ordered a pair of sunglasses weeks before my summer holiday. The delivery charge was £7.95 so for something that weighs not muc...
M
Mr Moore
trustpilot.com
Sep 30, 2025
Shocking customer support, it's like they don't care
I have bought from this company in the past and everything has been great, however in the past year their customer support has got worse and worse. I...
G
Gloria Elena
trustpilot.com
Sep 30, 2025
I always have an excellent experience…
I always have an excellent experience with my purchase...
A
Alicia SAES LOUARN
trustpilot.com
Sep 30, 2025
I ordered three times so far
I ordered three times so far, no problems with the first two. I ordered three pairs in August to France and the delivery man from the delivering compa...
t
tortuguita veloz
trustpilot.com
Sep 30, 2025
Really bad experience
Really bad experience. I bought sunglasses this summer. One of the arms detached from the glasses when walking at the street (not touching the glasses...
A
Amy Williams
trustpilot.com
Sep 30, 2025
Awful company with no customer service
Awful company with no customer service! Took over a month for my product to a...
J
Joe
trustpilot.com
Sep 30, 2025
Same as everyone else
Same as everyone else, ordered back on 18th July where it stated 5-7 day delivery. It's been a month and no contact from them at all. I've emailed the...
T
Tom
trustpilot.com
Sep 30, 2025
I have never reviewed a company but…
I have never reviewed a company but these shenanigans have made me furious! So I ordered £50 worth of items 7 WEEKS AGO today! I have raised 3 tickets...
Conclusion
Reviews in this sample frequently describe late or missing deliveries and poor post-sale responsiveness, with several customers reporting long waits for refunds or needing to pursue chargebacks. Multiple reviewers report damaged or defective frames and inconsistent warranty or replacement handling. A minority of customers describe on-time delivery, satisfactory quality and a successful reshipment after a stolen parcel. If you are considering a purchase, keep order confirmations, tracking details and payment records and consider using a platform or payment method that offers buyer protection in case escalation is needed.