Reviews Analysed
21
We Collect & Analyse Reviews
Harvie and Hudson
Experiences & Reviews
Harvie and Hudson is a British menswear retailer focusing on shirts, tailoring and related accessories. Consumers researching the brand typically look for information on product quality, made-to-measure services, in‑store fittings, delivery and international shipping or returns policies.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Reviews commonly praise attentive, knowledgeable in‑store staff and personalised tailoring; occasional reports of missed appointments or unhelpful interactions.
Share
Strong
22%
💰
Value for money
Several reviewers note sensible pricing and good value, while a minority say items feel overpriced or show early wear.
Share
Strong
8%
⚡
User experience
Online ordering, delivery and made‑to‑measure processes are often smooth; problems reported include appointment handling, packaging and website inconsistencies.
Share
Mixed
10%
🔧
Product quality
Most reviews highlight strong shirt and jacket quality, good fit and tailoring; a small number report fraying or poor fit on some items.
Share
Strong
26%
📞
Communication
Some customers praise prompt bespoke-process responses, but several flag inaccurate website claims and poor handling of international duties or enquiries.
Share
Weak
5%
⭐
Overall experience
Overall impressions are predominantly positive for product and service, with isolated negative reports about communication, appointments and durability.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Saved from a wasted trip
"I Travelled to London and had planned to visit two other shirt shops in Jermyn street both were a huge disappointment and rude unhelpful staff, so i s..."
Andrew
Trustpilot
Sep 30, 2025
Featured for: Positive, detailed in-store experience
Used to offer great value
"Used to offer great value, well tailored jackets but now overpriced. The shirts are expensive and fray within months, clearly profit over quality t..."
NE, London
Trustpilot
Sep 30, 2025
Featured for: Product quality and pricing complaint
On Harvey & Hudson webpage not accurate!
"On Harvey & Hudson webpage the main banner reads “Enjoy tax free shopping including in the EU”. This is not the case as I got a bill from FedEx today..."
Imelda Graves
Trustpilot
Sep 30, 2025
Featured for: Webpage tax/duty complaint
Good quality shirts
"Good quality shirts, very poor service. I booked an sppointment in advance. When I arrived no one knew anything. Got the measutements done anyways. I..."
Nordlending Johansen
Trustpilot
Sep 30, 2025
Featured for: Appointment and service failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lou Di Cerbo
trustpilot.com
Sep 30, 2025
I am a long-time customer of the firm
I am a long-time customer of the firm, and I can attest to the care and craftsmanship of their shirts. I have gotten to know both Richard Harvey and A...
J
Julian
trustpilot.com
Sep 30, 2025
The finest English tailoring
For the finest English tailoring with truly gentlemanl...
M
Martin Watts
trustpilot.com
Sep 30, 2025
The team here are brilliant- they…
The team here are brilliant- they listen and make sure you are very ha...
M
MR ANDREW PRIOR
trustpilot.com
Sep 30, 2025
Perfect service, advice and quality products
For many years, my 'go to' shop for men's clothing, and the best advice on combinations and fits. They are very much 'up to da...
C
Christoffer Wiingaard
trustpilot.com
Sep 30, 2025
Made-to-measure suits: Attention to personal preference, honest guidance and efficient response rate during their made-to-measure process.
I first visited Harvie & Hudson in 2019. Ever since my first visit, I knew I would once return to inquire for their made-to-measure services, catering...
F
Farida Khatun
trustpilot.com
Sep 30, 2025
Silk scarf
I ordered a silk scarf from the website and the item was delivered quickly. I would have given 5 stars but I was a little embarrassed when the recipie...
N
NE, London
trustpilot.com
Sep 30, 2025
Used to offer great value
Used to offer great value, well tailored jackets but now overpriced. The shirts are expensive and fray within months, clearly profit over quality t...
V
Vikash Boodhoo
trustpilot.com
Sep 30, 2025
Harvie and Hudson 👍
Harvie and Hudson. H&H have a good collection of Men’s wear .I have been wearing the shirts ,Socks ,Handkerchiefs an...
E
Emma Jobin
trustpilot.com
Sep 30, 2025
Amazing customer service
As usual, the guys at Harvie & Hudson didn't disappoint, my husband's birthday was luming, and they bent over backwards helping me choose the right co...
L
Lee
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Professional...
I
Ian mcd
trustpilot.com
Sep 30, 2025
They don’t publish negative reviews on their own website
I left a not great review on their website and they have not published it ..no surprise that most of their products have 5 star reviews!! Bought a sli...
M
Maria O
trustpilot.com
Sep 30, 2025
Excellent service
My husband has bought several linen jackets from this store. He also bought a lovely navy suit. Impeccable service...
T
Tim Buxton
trustpilot.com
Sep 30, 2025
I’m hooked
Called into the store today for the first time after being let down by another company. That’s it, I’m hooked, great...
N
Nordlending Johansen
trustpilot.com
Sep 30, 2025
Good quality shirts
Good quality shirts, very poor service. I booked an sppointment in advance. When I arrived no one knew anything. Got the measutements done anyways. I...
N
Netanel Amran
trustpilot.com
Sep 30, 2025
Excellent store of quality
They are so friendly kind and they have expert service. All of Exc...
I
Imelda Graves
trustpilot.com
Sep 30, 2025
On Harvey & Hudson webpage not accurate!
On Harvey & Hudson webpage the main banner reads “Enjoy tax free shopping including in the EU”. This is not the case as I got a bill from FedEx today...
J
John Arbolino
trustpilot.com
Sep 30, 2025
Harvie & Hudson
I've been with this company for 29 years, buying my shirts and ties here in person and through the mail, I've really never had a bad experience. Modes...
A
Andrew
trustpilot.com
Sep 30, 2025
Saved from a wasted trip
I Travelled to London and had planned to visit two other shirt shops in Jermyn street both were a huge disappointment and rude unhelpful staff, so i s...
M
Mr M A Lane
trustpilot.com
Sep 30, 2025
Brilliant value and quality
100% quality . Bought a Wool Spirts Jacket on line . Having tried a similar one in the shop, I was confident the sizing was as I usually have The jack...
A
Anthony Palmer
trustpilot.com
Sep 30, 2025
Swift delivery
Purchased jacket from website. Delivered within 3 days. Excellent quality and good fit. Chose this...
Conclusion
Customer reviews indicate Harvie and Hudson is frequently praised for product quality and attentive in‑store service, including made‑to‑measure offerings. Recurring issues relate to communication (notably website claims and international duties) and occasional service or appointment handling failures. If you value fittings and tailored shirts, many reviewers recommend visiting in person; consider confirming appointment details and shipping/tax policies beforehand. For online purchases, check return and delivery options and ask about gift packaging or price‑tag removal if applicable.