Customers often praise fast delivery, straightforward ordering, and helpful after-sales replies. Several reviews highlight strong build quality on metal and timber products. Another set of reviews mentions late deliveries, missing parts, and slow or inconsistent communication. A minority also report durability issues with some products.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer states company, products and service were excellent.
“Excellent company excellent products and service”
Poor communication and repeated delivery postponements caused major frustration.
“Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story!”
Wooden raised bed developed rot and structural failure after several years.
“all woodwork was rotten.”
Initial delivery delay and wrong items, but customer service resolved satisfactorily.
“customer service was excellent”
Many customers mention quick dispatch, efficient replacement of missing parts, and good support after purchase. A sizeable group reports slow delivery, incomplete orders, and cancelled purchases. Service experiences range from swift fixes to delays that are not resolved.
Several reviewers say the products felt worth the price or reasonably priced. Value comes up less often than service and quality.
Customers often describe ordering as easy and instructions as clear. A smaller group reports tricky assembly and poor screw or fitting quality. Feedback centres on a smooth online purchase, with occasional fit issues.
Many reviews praise sturdy metal raised beds, solid timber products, and durable greenhouse materials. Others describe failures such as rust, rot, and items collapsing. Durability looks strong for many customers but inconsistent for others.
Some customers note proactive updates and quick responses when problems come up. Others report late or missing notifications, conflicting information from staff, and long waits on the phone. These communication issues often appear alongside delivery and stock problems.
Experiences split between high satisfaction with products and service, and strong frustration over delays and product failures. Positive reviews point to quick fixes and dependable items. Negative reviews focus on deliveries that remain unresolved, weak communication, and refused refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order shipped incomplete, refunds delayed and company was unresponsive.
“The order arrived but only the bag of fixings no frames”
Thankyou for making my moments in my small garden great. It is now 2 months since I received my Haws Heavy Duty Plastic Watering Can, Gold Leaf Winter Touch Gloves and gumboots. I no longer have to worry about my hands or withering of my plants due to lack of water. The products work perfectly fine and it is worth the prices. In addition, I must appreciate the speed at which you delivered my goods, your exceptional customer service, the high quality of the products and the site that is straightforward. I’m pleased with my purchase and will buy from you again and again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Harrod Horticultural supplies garden and horticultural products for retail and trade customers. Its range includes outdoor structures and accessories such as raised beds, greenhouse fittings, and protective materials. Each product page sets out technical specifications, materials, and dimensions. Harrod sells through an online catalogue and national distribution channels.