Customer feedback for Hampton and Astley in these reviews is largely product‑positive: bedding and towels are repeatedly described as soft, durable and hotel‑like, and candles receive praise for strong fragrance. Delivery and packaging are commonly reported as fast and secure, and several customers note useful order updates. However, a small number of reviews describe poor telephone handling by customer care, so consider contacting support channels and checking delivery/return policies before ordering. Overall, reviewers frequently recommend the products for quality and longevity, with occasional service inconsistency to be aware of.
Examples from available reviews (Dec 2021 – Feb 2026).
Product was good but customer service phone agent was careless.
“the customer care agent on the phone was very careless in his talks with me”
Luxury bedding is very soft and feels like a hotel.
“it’s like sleeping in a hotel but at home.”
Towels are soft, high quality and worth the money.
“Gorgeous soft, high quality towels”
Candle arrived fast, well packaged and filled the house with fragrance.
“within an hour my whole house was filled with the gorgeous strong fragrance.”
Many reviewers cite efficient, pleasant service and helpful staff, but two reports describe a careless phone agent and poor handling of queries.
Several customers say items feel worth the price, citing durability and ‘‘worth every penny’’ comments for bedding and towels.
Ordering, delivery and packaging are frequently praised: customers report fast shipping, secure wrapping and clear order updates when provided.
Across reviews bedding, towels and candles are described as high quality — soft Egyptian cotton, fluffy towels and strong, long‑lasting fragrances.
Some customers note helpful order updates and pleasant contact, while two reviews report poor telephone communication from customer care.
Most reviewers recommend the brand, highlighting comfort, packaging and repeat purchases despite a few service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Hampton and Astley is a company that provides attractive and stylish linen. I found them while searching for shopping in internet. They had many varieties in their products. I bought an Egyptian Cotton bed sheet there. The bedsheets are of good quality, soft and comfortable. However the customer care agent on the phone was very careless in his talks with me when I called there to solve some queries regarding my order delivery date. He waited until my anger was reduced then kept talking as if nothing had happened earlier. Even though the products are quality, they should know how to address customers.
Hampton and Astley is a company that provides attractive and stylish linen. I found them while searching for shopping in internet. They had many varieties in their products. I bought an Egyptian Cotton bed sheet there. The bedsheets are of good quality, soft and comfortable. However the customer care agent on the phone was very careless in his talks with me when I called there to solve some queries regarding my order delivery date. He waited until my anger was reduced then kept talking as if nothing had happened earlier. Even though the products are quality, they should know how to address customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hampton and Astley appears in these customer reviews as a retailer of home textiles and home fragrances, with multiple mentions of bedding, towels and candles. This summary aggregates verified consumer feedback on product quality, delivery, service and communication to help shoppers researching the brand.