Consumer reviews for Hallstone show a clear split between positive product experiences and frequent operational problems. Many buyers praise competitive pricing, courteous drivers and good turf quality when deliveries arrive as scheduled. However a substantial number of reviews report missed or late deliveries, poor telephone support, missing callbacks and occasional billing or tracking issues. Prospective customers should confirm delivery timing, request tracking or consignment details, and allow contingency for labour when booking installers. When possible, document contact details and ask for written confirmation of delivery windows and any delivery charges before payment.
Examples from available reviews (Apr 2019 – Feb 2026).
Efficient, punctual deliveries with helpful drivers and competitive prices.
“The service was really efficient and the driver was very helpful”
Over 200m2 delivered on time with excellent turf and materials.
“delivered bang on time as advised”
Delivery missed, staff were rude, turf left in heat risking damage.
“Worst service ever!”
Advertised free delivery but was charged nearly £50.
“Paid through PayPal and charged nearly £50 for delivery.”
Several reviews describe punctual, helpful drivers and correctly placed pallets; a larger group report missed or late deliveries that disrupted labour and plans.
Multiple customers praise competitive prices and good value for turf and topsoil; a small number report unexpected delivery charges or billing confusion.
Several reviewers report issues with online ordering, tracking and IT (missing callbacks, unclear T&Cs); few cite a smooth digital ordering process.
Many customers report healthy, well-cut turf and good soil; others describe dead or yellow turf, incorrect quantities and damaged rolls on arrival.
Numerous reports of poor telephone responses, missed callbacks and lack of tracking; some customers note polite drivers and occasional helpful service agents.
Overall impressions are mixed: several strong positive experiences with quality and delivery, but a substantial portion report service failures and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Prompt delivery, excellent quality and very reasonable price.
“The quality is excellent.”
Order missed delivery date and callbacks were not received.
“No delivery arrived thursday despite waiting all day.”
Advertised free delivery but was charged nearly £50.
“Paid through PayPal and charged nearly £50 for delivery.”
Received 109 square metres instead of 110 and some rolls had long grass.
“received 109 square meters”
Delivery failed and customer service was unhelpful and rude.
“I have literarily wasted a whole day, waiting for something that has not arrived”
No tracking or consignment details and staff were extremely rude.
“They don’t have a clue what their doing.”
Pallet delivered on time and placed exactly where requested.
“The driver placed the pallet exactly where I asked.”
Order not delivered yet customer blamed by staff for non-delivery.
“Wheres my turf?”
120m2 delivered on time with well-established, high-quality turf.
“grass was perfectly green”
Order arrived midday and all rolls were green and healthy.
“every single roll was green and healthy”
Received dead turf and the company did not assist.
“Delivered me dead turf.”
Delivery missed, staff were rude, turf left in heat risking damage.
“Worst service ever!”
Delivery did not arrive on chosen day, causing lost time and expense.
“by 6pm Thursday I had no turf!”
40m² arrived on time and was high quality, delivered by friendly driver.
“it arrived on time and was delivered by a really friendly and helpful person.”
Delivery arrived late and turf was in poor, yellow condition.
“Supposed to be here Friday and turned up Monday.”
Topsoil delivery missed and delivery date was later changed without notice.
“My topsoil not arrived, beware they change your delivery date.”
Turf undelivered despite promise; company unreachable and worker waiting.
“it would be here by 8am this morning and it’s now nearly 10am”
Failed delivery caused contractor costs and late next-day delivery.
“Failed to deliver on the Friday.”
Over 200m2 delivered on time with excellent turf and materials.
“delivered bang on time as advised”
Turf satisfactory and customer service was polite and responsive.
“customer service always polite when I called them and answer straight away”
Soil contained clay and large stones and was described as cheap.
“Terrible soil full of clay and large stones”
I have been using Hall Stone Direct online company for a few years now and they are great. The deliveries always arrive on time, the drivers are always polite and the pallets are always well placed. Prices are very competitive too.
We were really grateful to have the turf delivered so quickly. We had a very tight schedule as we had to lay it before the bank holiday weekend. The service was really efficient and the driver was very helpful - placing it exactly where we needed it and not complaining about having to manhandle it through our narrow gate. Thanks again for all your help and we will certainly be recommending you to anyone who needs turf delivered locally.
Failed to deliver turf on time despite ordering a month prior.
“failed to deliver turf on time despite ordering it a month in advance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hallstone is a UK-based supplier of landscaping and garden materials that sells via an online ordering channel and arranges pallet deliveries to domestic and trade customers. Consumers researching Hallstone commonly look for information about delivery options, product condition, pricing and customer support before ordering.